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Customer Lifecyle Marketing and Modern Marketing JEANNE HOPKINS SVP & CMO CONTINUUM MANAGED IT SERVICES

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Page 1: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

Customer LifecyleMarketing and Modern Marketing

JEANNE HOPKINS

SVP & CMO

CONTINUUM MANAGED IT SERVICES

Page 2: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 3: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 4: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

Agenda

1. 45 minutes

2. 61 slides (includes 4 bonus slides!)

3. 5 ways to leverage your expertise

4. Lots of pictures

5. Time for questions

Page 5: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 6: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 7: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 8: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

Boating Stats

Page 9: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

Boating Sales Strong

• The National Marine Manufacturers Association (NMMA) reported today healthy growth for the $35.4 billion U.S. recreational boating industry, with an estimated 171,500 new powerboats sold in 2014, an increase of 6.4 percent over 2013.

Page 10: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 11: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 12: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 13: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 14: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 15: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 16: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 17: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 18: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 19: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 20: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 21: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 22: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

This is your new business card.

Page 23: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 24: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 25: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 26: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

Are you a digital dinosaur?

Page 27: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 28: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 29: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 30: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 31: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

Inboundmarketing is a

fundamental shift in how we relate

to potentialcustomers

Page 32: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 33: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 34: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 35: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

Publish Everything

Blog

Podcast

Videos

Photos

Presentations

eBooks

Press Releases

Page 36: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

Tips for Content

Talk about the industry

NOT YOURSELF

Use lots of

DIFFERENT MEDIA

Page 37: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

What is the key customer problem?

How does your content work to solve the customer's problem?

Page 38: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

3

Use keywords your buyers use

2 Focus on great content more than technical tweaks

3 Train all content creators on SEO basics

Help me help you!4

1Tips for Search

Page 39: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

Build your reach.

Page 40: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

3

Build reach using all your assets

2 Content is what makes you interesting in social media

3 Make it easy for users to share your content

Push the limits to get remarkable content4

1Tips for Social

Page 41: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

3 Fave Tips for SEO & Social

•An editorial calendar should have topics and titles designated.

•Use a keyword research tool to find out what form of your title is in demand.

•Try to write titles optimized for search and share.

Page 42: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 43: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 44: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

STOP FORCING leads through yourdecision process.

Page 45: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 46: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

46

Create contentpeople want.

And talkabout it.

A lot.

1

Page 47: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

47

Be generous. Share.2

Page 48: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

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Rock your keywords.

Page 49: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

49

Point the way.4

Page 50: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

50

5 Evolve. Adapt.

Page 51: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

Transformation takes time. Lots of time.

Page 52: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

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Page 53: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

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Page 54: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 55: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?

#INBOUND14

Page 56: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 57: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 58: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 59: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 60: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?
Page 61: Customer Lifecyle Marketing and Modern · PDF fileCustomer Lifecyle Marketing and Modern Marketing ... estimated 171,500 new ... This is your new business card. Are you a digital dinosaur?