Many of our software innovations have been completed in

October – and have been presented at the Frankfurt Book Fair.

In this issue, we would like to brief you on these innovations,

our near-term plans, the plans of our new customers who se-

lected Klopotek to optimize their processes, and, of course, the

software enhancements in our patch 2 | 2016.

Klopotek STREAM .................................. 1

Klopotek STREAM

Products, Webinars ................................ 2

Patch 2 | 2016 .......................................... 3

Royalty Account Manager ..................... 5

New sector ‘Managed Services’ ............ 5

Decisions for Klopotek .......................... 5

Save the Date:

Publishers‘ Forum 2017 ......................... 7

CUSTOMER INFORMATION 2|2016

C O N T E N T

Dear Reader,

David HetheringtonDavid Hetherington, EVP & COO, Klopotek North America, Inc.

If there were any area in publishing crying

out for a mobile web app solution, it would

be rights sales.

Klopotek’s Rights Sales Manager is a

workflow-oriented browser-based solution,

designed to guide you through the entire

rights negotiation and selling process.

Find out all the details, including our view on the specific roles involved in the process, in our 8-page brochure, which is available on our website in the “STREAM” section / “Rights Sales Manager”.

As it runs on the cloud-based platform

Klopotek STREAM, it provides smart and

simple user interaction across multiple

desktop and mobile devices, ensuring that

information regarding rights availability,

title and author details as well as customer

profiles are at your fingertips.

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Rights Sales Manager: handle your rights sales processes with efficiency and flexibility

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CUSTOMER INFO NO. 2 | 2016

+++ The most important enhancements to our Classic Line delivered in Patch 2/2016 +++

International Address Pool: amendment of SEPA mandate due to change of account

If a SEPA mandate exists for a business partner, a new mandate is necessary if the identity of the party

that granted the mandate changes, as in the case of a name change. However, if the business partner

only switches bank accounts, a new SEPA mandate is not necessary, and you have now – as of version

10.8 – the option of amending the account information in the existing mandate.

International Address Pool: Web Services Address Pool – standard usage for contacts

Klopotek’s web services are functions in the Klopotek solution which can be accessed by external soft-

ware. They simplify the integration of different IT systems.

The ‘Web Services Address Pool’ enable you to create, edit, access and check data. The following new

functions are available for contacts (as of version 10.8): ‘create and modify standard usage addresses’

and ‘search for and output standard usage addresses’.

...

By utilizing the MarkLogic database plat-

form, the Permissions and Compliance

Manager (which runs on Klopotek STREAM)

enables you to manage every aspect of

metadata necessary to acquire licenses, to

track their use, and to manage compliance.

Find out more in our 6-page brochure on our

website in the „STREAM“ section / „Permis-

sions and Compliance Manager“.

Track and manage the acquisition and usage

of licenses to ensure compliance, allowing

you to exploit your rights with confidence

With the Permissions and Compliance Man-

ager you control and manage the multitude

of complex specifications and licensing

agreements involved in the acquisition and

licensing of content.

Live presentations … recorded for you

You can now watch our video recordings on our website in the “Events” section / “webinars” (at the bottom of the page).

In case you’d rather see things ‘live’ than

read texts: We held a series of webinars on

many of our key innovations – including

the Rights Sales Manager and Permissions

and Compliance Manager. Both of these live

presentations of our solutions featured the

renowned rights and copyright expert and

consultant Lynette Owen who, in each ses-

sion, shared her insights into the changing

market in an introduction.

The feedback we received on our webinars

was very positive, so we look forward to

welcoming you again to an event of our

upcoming series. Be sure to check your inbox

for email from us.

WEBINARS

Patch 2 - 2016

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CUSTOMER INFO NO. 2 | 2016

More than wide angle: complete 360° view on all product information

The Product Finder 360° (Another STREAM-based product) provides a com-plete 360° view on all product information to the various functional types of users in your organization with a fully configu-rable, widget-based layout.

It links directly to Klopotek’s system-wide Product Pool but can also retrieve information from applications outside of Klopotek (e.g. show stock information from a distributor). Get more information on our website in the ”STREAM“ section of our website / “Product Finder 360°“.

WEB

Product 360°

. . . Patch 2 - 2016

Products / Series: provision of data relevant for sales

In order for you to be able to quickly respond to a customer’s inquiry about a product’s

follow-up production on the phone, the planned publication date of a follow-up edition

or a follow-up reprint has now been included in the ‘Product Info’ tool (as of version

10.8).

Products / Series: product import: sales tax splitting

For products or sets which are composed of two different media (e.g. a book with a CD-

ROM enclosed), the Klopotek system calculates the sales tax split. The calculation is based

on a percentage weighting of the tax share for each medium which the user enters.

As of version 10.8, the product import batch procedures now provide options for im-

porting the sales tax split data. This ensures that correct disclosure of the tax rates and

amounts in ‘mixed’ bundle products is also possible for your imported products, where

this is necessary to comply with local tax laws (e.g. Germany).

Marketing activity: import list of promoted products

If your publishing house works with an external marketing firm, it will – in most cases

– provide a file containing a list of the promoted products. You can now – as of version

11.0 – import this file into a marketing activity. With this option, you can quickly import

products promoted by an external partner into a marketing activity without errors.

Production: synchronization of date in deliveries and production

As a rule, the publication date of a product is identical to the date of delivery from the

printer and the begin of the distribution process. If your system is configured accordingly,

the dates for deliveries and publication in the ‘Products’ and ‘Production’ modules are

synchronized. This setting helps you work more efficiently by removing the need to enter

the dates redundantly.

The first print run may be an exception. In this case, the product can first be placed into

storage in order to be published at a later date, e.g. with your fall new releases, and the

publication date is not necessarily tied to the delivery date. So the publication date can

now – as of version 10.11 – instead be tied to the date the first delivery is released via a

system setting.

Warehouse: stock consolidation

In order to better support the consolidation of stocks of the same product to a limited

number of storage locations, the process of transferring stock has been optimized (as of

version 10.11): If the product is stored in multiple locations, you can easily create multiple

transfer postings with different source locations without needing to open the ‘Occupancy

List’ each time, expediting the process and preventing incorrect entries.

Warehouse: less restrictive product-related inventory

Previously, during a product-related inventory, no movements were allowed to or from

storage locations containing products which were subject to inventory.

To allow for more flexibility, restrictions resulting from product-related inventories now

have been modified – as of version 10.11 – so that only the products that are subject to

the inventory are placed on hold and not those multi-occupancy storage locations con-

taining products that are subject to the inventory.

CUSTOMER INFO NO. 2 | 2016

How can we ensure that we offer all types of publishers – whether STM, Legal & Tax, Trade, or Educational – flexible software support, tailored to their individual needs, to master current and future challenges? Why is one of our key elements in soft-ware development the combination of technologies? What are Klopotek’s Best Practices?

Coming soon: configurable overview of royalty accounts We’d like to let you know that we’ll soon present a totally new STREAM product: Royalty Account Manager. This smart web app will provide you with a configurable overview of your royalty accounts and the related sub accounts.

The application will feature the same functionality as the Royalty Account Navi-gator of the Klopotek Classic Line, but in addition to this, the widget-based layout of the dashboard of the app will enable the user to define which information on royalty accounts will be displayed.

Another features of the app are a key-word search functionality for royalty accounts and sub accounts. Recent search results are stored and available in the dashboard, and accounts can also be bookmarked.

State-of-the-art CRM with Klopotek: We are already providing what the market is still discussing

State-of-the-art CRM with Klopotek: We are already providing what the market is still discussing

How can you ensure that your organiza-tion will learn from your various target groups, so you can engage them in the best possible Customer Journey? With Klopotek’s unique CRM solution, you’ll address the right person with the right information at the right time – browser-based and on all types of devices.

This can only be made possible by offering a full and seamless integration of various specialized technologies, each of them a leader in their specific functional segment: Liferay, Salesforce und Pentaho. Please go to our website – “STREAM” / “CRM” – to find a flyer which explains this combina-tion of technologies in more detail.

“We live IT”: our new company brochure

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We’re sure you know our company very well from working together in implemen-tation projects. But there may be interest-ing aspects you might not know about us. Why not check out our new company brochure in the “About us” section of our website / “Overview”.

CUSTOMER INFO NO. 2 | 2016

Ralf Butterman joined Klopotek to establish ‘Managed Services’ division

Since 1 October 2016, Ralf Butterman has been planning and overseeing the devel-opment of a ‘Managed Services’ division for Klopotek as Vice President Managed Services. Ralf Butterman reports to Wolf-Michael Mehl, Executive Vice President and responsible for creating and providing leadership for the company’s ‘Professional Services’.

By establishing the ‘Managed Services’, Klopotek will be able to deliver customer services in the areas of Service Desk, business/operational and technological consulting directly from a single source. In so doing, Klopotek’s key customer services will be focused and seamlessly provided.

CEO Uli Klopotek explained the reasons for establishing this new division as fol-lows: “Creating the ‘Managed Services’ will bring Klopotek even closer to our customers. They will directly receive all the customer support they need for ensuring the success of their business. I am happy that Ralf Butterman, a proven specialist in the area of service-oriented IT, has decided to join Klopotek to create and head this new division.”

Ralf Butterman stressed the relevance of his new area of responsibility: “I am happy to support Klopotek in the field of Cus-tomer Services and, in particular, to pro-vide leadership for the ‘Managed Services’.

A key focus of this division will be the new ‘Global Services Desk’, including service management elements. Focusing and centralizing our services for our customers worldwide will make Klopotek’s IT support faster, and in so doing, we’ll improve the productivity of the companies that trust our solutions.”

Ralf Butterman, Director Klopotek & Partner, plans and oversees the development of a ‘Managed Servi-ces’ division

Decisions for Klopotek

We’re happy that Indiana University Press has selected Klopotek’s Product Planning and Management system. PPM encompasses Title Management, Product Marketing, Editorial and Production, and Contracts, Rights and Royalties. IUP con-ducted a rigorous search for replacing its legacy publishing systems. David Hulsey, Associate Director at IUP, said: “We chose Klopotek because the application provides an integrated approach to our publishing workflow and we felt that Klopotek was the right business partner to support us now and for our future needs.”

Macmillan Learning, a leading company in the area of Educational Publishing, chose Klopotek PPM in order to “support and improve the management of business processes.” This has been announced by the publisher. COO Ken Brooks pointed out: “Klopotek provides us with an invalu-able tool to coordinate development [of materials] across large, diverse and distributed teams so that we can deliver those materials in a timely, low-cost and rapid manner.”

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In an article for the Dutch magazine INCT (no 3 – June 2016), Frank Veerkamp writes about the implementation of Klopotek’s CRM solution at Noordhoff (with other educational publishers, such as Liber, part of the Infinitas Learning Group). A quote he includes reads: “Currently, [in targeted marketing] we often adopt a scattergun approach, as there is no other option. We’ll soon be able not to only send a teacher simply a folder but also, for example, a sample of a chapter from a method we’re still working on. Or reading material which covers a specific issue of current interest which can be used by the teacher in class as soon as the next day.” (Olaf Hoge, Manager Services, Noordhoff Uitgevers)

HarperCollins France (Harlequin France until march 2016) announced (in French) that they will implement Klopotek Con-tracts, Rights & Royalties. HarperCollins France sold 7 million titles in 2015.

CUSTOMER INFO NO. 2 | 2016

How an interface can streamline a process

UMPH, the United Methodist Publishing House, is a publisher and distributor of resources to Christian clergy and laity, with primary responsibilities for the publishing and distribution for The United Methodist Church. In January of 2015, UMPH implemented an interface to the Klopotek Rights Manage-ment System from CCC (Copyright Clear-ance Center) for processing Rights Rev-enues. This interface had been developed originally for the MVB, a wholly-owned subsidiary of the German Publisher’s and Booksellers Association.

The goal of implementing this interface was to replace and streamline a cumber-some process outside of the Klopotek system for entering rights revenue that

could take 3 – 5 days every quarter. The in-terface had to be slightly modified for the US market and in addition UMPH added a preprocessor to perform some required formatting.

Now once a quarter instead of manually processing rights revenue transactions, UMPH pulls the file from the CCC portal and automatically processes the same transactions. Errors are identified and corrected with the help of a report that is generated. The revenue is subsequently tied to a contract and the appropriate au-thor/publisher splits take place. Payments to the author can be made immediately or in conjunction with the royalty period.

UMPH’s goal of streamlining this process has been achieved.

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Klopotek Publishing Solution now available in AWS cloud

Amazon Web Services (AWS), a subsidiary of Amazon.com, delivers a set of services that together form a reliable, scalable, and inexpensive computing platform ‘in the cloud’. The AWS Cloud operates 35 Availability Zones within 13 geographic Regions around the world, with 12 more Availability Zones and 5 more Regions coming online throughout the next year (source: AWS website).

Utilizing AWS, you can run the Klopotek Publishing Solution in an ‘Infrastructure as a Service’ environment. Some of our customers have already switched to AWS. If you’d like to learn more about this op-tion, please contact your consultant or key account manager.

CUSTOMER INFO NO. 2 | 2016

The next Publishers’ Forum will be held from 24-25 April 2017 in Berlin at the dbb forum. The motto for 2017 is: “Big + Small: to succeed in the next wave of transforma-tion, it will take more than any one player can tackle alone.”

Rüdiger Wischenbart, Head of the Forum, wrote:

“The largest players in international pub-lishing have become bigger, yet they are confronting much larger Internet giants as their direct competitors. The global power play, however, has also opened new niches and opportunities, where small entrants – publishing ventures as well as providers of critical innovative services – can extend the value chain, and cater for new audiences.

© Klopotek 2016 www.klopotek.com

The transformed relationships require new competences – notably the art of coopera-tion. The new small, and the old big play-ers, need to better understand each other, to become smarter, more versatile and more attractive to the fickle audiences.”

Register now at www.publishers-forum.com – an attractive early bird rate is avail-able until 15 February 2017.

Register early to benefit from our early bird offer: Publishers’ Forum 2017

Save the date: 24 - 25 April 2017Publishers’ Forum 2017

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Klopotek received the quality seal “In-novative through Research” for 2015, awarded by the Wissenschaftsstatistik of the Stifterverband.

This association annually collects data on research and experimental development

“Innovative through Research“: Klopotek

(R&D) of the German Business enterprise sector. In 2015, they looked at R&D for service innovation.

For more information, go to https://www.stifterverband.org/research_and_develop-ment.