““Customer Driven Solutions”Customer Driven Solutions”

U.S. Infotel Systems Feature:

❚ Automatic answering machine detection (turn on-turn off)

❚ Real-Time Appointment/Call back scheduler❚ Automatic removal of duplicate numbers❚ Complete installation and training❚ Three database possibilities: GoldMine, Access, SQL❚ Unlimited web agent scripting abilities❚ Easy-to-use, menu driven software.❚ Over 25 built in reports.❚ Unlimited number of project databases.❚ Simplified project management “living file”

Ask about these optional features!

❚ Custom programming to fit your business needs.

❚ Inbound call blending.❚ Multiple system networking.❚ Offsite monitoring of TSR’s.❚ Agent recording capabilities❚ Leave messages on answering machines

Our Systems Can be Customized for Any Type of Our Systems Can be Customized for Any Type of Business or Pro Active Marketing ProcessBusiness or Pro Active Marketing Process

Our Systems are used by more outsourcing agency’s Our Systems are used by more outsourcing agency’s because they are easy to use, affordable, and efficient. We because they are easy to use, affordable, and efficient. We

dramatically increase “talk time” and reduce operator dramatically increase “talk time” and reduce operator burn out.burn out.

47

1613

44

0

10

20

30

40

50

"Dead Time" inminutes

"Talk Time" in minutes

Before Infotel

After Infotel

Continuous dialing means a higher percentage of prospect contact.

With InfoTel, calls are routed to your operators with such efficiency that typical “talk time” is increased to over 45 minutes per hour. That’s up from 15 to 20 minutes using old fashioned telemarketing, where operators dial manually.

Customize invoices and forms to your company’s Customize invoices and forms to your company’s specifications.specifications.

Invoices or other custom forms can be printed Invoices or other custom forms can be printed to meet your business needs. U.S. Infotel to meet your business needs. U.S. Infotel software allows you to print all or part of your software allows you to print all or part of your prospect information on custom invoices, lead prospect information on custom invoices, lead tickets or other specialized forms. tickets or other specialized forms.

Streamline your operation and increase management Streamline your operation and increase management control with our Odyssey System. This is the standard control with our Odyssey System. This is the standard

configuration, other configurations are possible.configuration, other configurations are possible.

Our Dialers Feature:Our Dialers Feature:• INTEL Hardware INTEL Hardware • Passive BackplanesPassive Backplanes• Multiple Cooling FansMultiple Cooling Fans• Rack Mount ServerRack Mount Server• Two Year WarrantyTwo Year Warranty• Easy ExpandabilityEasy Expandability• T-1 Interface AvailableT-1 Interface Available• RAID Systems AvailableRAID Systems Available

Industrial strength dialing server for long term reliability.Industrial strength dialing server for long term reliability.

The Supervisor System is the The Supervisor System is the heart of the Infotel System. All heart of the Infotel System. All dialing administration, on-line dialing administration, on-line operations, scheduling and operations, scheduling and operator monitoring is operator monitoring is performed here.performed here.

Odyssey SupervisorOdyssey Supervisor

Start page for script takes place each time a call is transferred to an agent. This screen is totally customized to your specific needs

The introductory script.

Start page for script takes place each time a call is transferred to an agent. This screen is totally customized to your specific needs

How Odyssey communicates with Goldmine.How Odyssey communicates with Goldmine.

We have developeda bridge that communicates between Odyssey and Goldmine using SQL. We can also connect to some custom apps

Real time Agent Statistics Report is available with the click Real time Agent Statistics Report is available with the click of a mouse at any given time in addition to the printed of a mouse at any given time in addition to the printed

reports.reports.

Additional parameters…Additional parameters…

•““Fund Raiser” creates a new field called pledge amount for trackingFund Raiser” creates a new field called pledge amount for tracking

•““Record Level Call History” stores last 6 attempts for each record including call Record Level Call History” stores last 6 attempts for each record including call result code, Agent, Date and time of call and Memo.result code, Agent, Date and time of call and Memo.

•““Allow Duplicates” are for political campaigns etc.Allow Duplicates” are for political campaigns etc.

Result codes can be added for each campaign and are Result codes can be added for each campaign and are managed in screen below.managed in screen below.

Select campaign to add new fields to, then Select campaign to add new fields to, then click add in order to create new fieldsclick add in order to create new fields

System FIELDS Field Type Description

UniqueKey AutoNumberUnique ID for each record.

Campaign NumberCampaign number.

PhoneNum TextPhone number the dialing system will use when attemptingto contact your prospects.

DBCompany NumberIdentifies the source of the record. More informationabout this field can be found in Chapter 11, The CallingList.

NeverCallFlag Yes/NoA flag that indicates whether this record requested never tobe called again.

AgentID NumberAgent that made the contact. Agent call codes are storedfor all calls made.

CallResultCode NumberCall Result Code defining the end result of the last call.

DateTimeofCall Date/TimeDate and time the call was made.

20 Fields are created with each campaign as well as any additional 20 Fields are created with each campaign as well as any additional fields added by user when campaign is createdfields added by user when campaign is created

Up to 230 additional fields available per project.Up to 230 additional fields available per project.

CallDuration Number Length of time to complete the call.

CallSenttoDialTime Text Time the call was connected to the dialer.

CalltoAgentTime Text Time the call was transferred to an agent.

CallHangupTime Text Time the call was placed on hook.

CallCompletionTime Text Time the call was completed.

CallWrapUpStartTime Text Time of start of the wrap up of this call.

CallWrapUpStopTime Text Time that the wrap up was completed.

ResultCodeSetTime Text Time the dialer set the result code.

TotalNumAttempts Number Total number of times that dialing system attempted this record.

NumAttemptsAM Number Total number of times this record was dialed during the morning hours.

NumAttemptsWkEnd Number Total number of times this record was dialed during the weekend.

NumAttemptPM Number Total number of times this record was dialed during evening hours.

Digitized Recording Feature is enabled per campaign. Digitized Recording Feature is enabled per campaign. All recordings are stored in either VOX or WAV format. All recordings are stored in either VOX or WAV format.

VOX is compressed to near MP3 ratios.VOX is compressed to near MP3 ratios.

Call Conferencing can be enabled to transfer to another Call Conferencing can be enabled to transfer to another Odyssey agent or an offsite verification office.Odyssey agent or an offsite verification office.

Report Parameters are set by group, time, date, and Report Parameters are set by group, time, date, and campaign.campaign.

CALENDAR Pop UpCALENDAR Pop Up ANALOG CLOCK pop upANALOG CLOCK pop up

The Odyssey system includes robust reporting capabilities.The Odyssey system includes robust reporting capabilities.

Dialer reports can beexported to Excel, Word, Crystal ReportWriter, or SimplyPrinted off at the Supervisor Station.Reports can also beeasily customized bythe call center mgr.

FOR PENETRATION SUMMARY….FOR PENETRATION SUMMARY….

Calculates current penetration for each shift, showing % Calculates current penetration for each shift, showing % of records that are NOT available to dial during of records that are NOT available to dial during

appropriate shift.appropriate shift.

All data is stored in a open database. What is not already All data is stored in a open database. What is not already reported on could be assessed in custom reports using reported on could be assessed in custom reports using

industry standard reporting tools.industry standard reporting tools.

Hourly Productivity Report shows successful calls Hourly Productivity Report shows successful calls graphically and assists in determining the best times for graphically and assists in determining the best times for

dialing during the day.dialing during the day.

Let U.S. Infotel increase your sales and decrease your Let U.S. Infotel increase your sales and decrease your operating expenses… It makes sense doesn’t it?operating expenses… It makes sense doesn’t it?

When you’re looking for ways to expand your market area, U.S.Infotel is there to help with your marketing and proactive calling needs. Our professional staff will guide you in the right direction to help maximize your company’s potential.

• We offer an exclusive ONE YEAR WARRANTY We offer an exclusive ONE YEAR WARRANTY • Guaranteed 24 HOUR REPLACEMENT of all partsGuaranteed 24 HOUR REPLACEMENT of all parts• Our HELP DESK is OPEN 12 HOURS for serviceOur HELP DESK is OPEN 12 HOURS for service• The ODYSSEY MANUAL is designed at entry levelThe ODYSSEY MANUAL is designed at entry level• Custom Report Writing availableCustom Report Writing available• Additional Training on CD ROMAdditional Training on CD ROM• Auto Dial on Every SiteAuto Dial on Every Site• On Site Service Policies AvailableOn Site Service Policies Available• RAID SYSTEMS availableRAID SYSTEMS available

U.S. Infotel is proud to be a leader in providing U.S. Infotel is proud to be a leader in providing unparalleled service.unparalleled service.

PH (405)516-2420 Fax (405)516-2430

www.usinfotel.comEmail: sales@usinfotel.com

Taking pride in providing “Customer Driven Solutions”Taking pride in providing “Customer Driven Solutions”