DELIVERING ON OUR PROMISEWe commit to you and your business.This commitment has seen us re-engineer and refocus our business strategy and operating philosophy, and embrace innovation to enhance your experiential journey with us.

KARL SOCIKWA

Our drive at TPT is to be the port operator of choice for all customers. For many years we have been investing in our human and physical assets. This investment has started to bear fruit.

Our infrastructure and equipment is new and improved andour people are highly skilled and motivated. Our aim is to carefully anticipate the demands of the marketplace and to ensure that we know what to do to cater for those demands. This we do with a time-tested understanding of reliability, competitiveness and business-oriented freight handling and terminal operation. Every day we seek new and better ways to run our business and meet the needs of our diverse customers. This we do through ever smarter utilisation of our unique set of assets.

This is our commitment to our customers. This is our commitment to YOU.

We are here for you. Call us and see!

CHIEF EXECUTIVE

commitment

DEIRDRE ACKERMANN

We aim to be a trusted ally that delivers world class services and solutions to improve productivity, create value, and enhance our customer’s experiences in a dynamic, agile and secure manner.

Our Innovation and Sustainability Programmes seek to find new and more effective ways for our customers to do business with us, and our Continuous Improvement stream looks for efficiencies in all of our business processes.

Transnet Port Terminals have proven that we develop technology systems that bring greater efficiency and cost reduction to our customer’s business. I’m committed to continuing this.

GENERAL MANAGER: ENTERPRISE INFORMATION MANAGEMENT SYSTEMS

excellenceexcellence

GENERAL MANAGER: KZN OPERATIONS - BULK, BREAK BULK AND CARS

We are committed to being the leading service provider and supply chain partner of choice in Southern Africa and beyond.

How will we achieve this? Through collaborative partnerships with customers and key stakeholders and by refining our operations approach. Reliability and consistency of service delivery will be achieved by upskilling our people and partial automation of our processes as well as proactive management of operational risks.

To us, every vessel is a transaction and every vessel represents a unique opportunity for us to shine.

We are committed to be the centre of customer service excellence.

partnerships

NOMBUSO AFOLAYAN

enabling

PRU ARCHARYCHIEF FINANCIAL OFFICER

The multi-billion rand investments we have made in infrastructure and equipment speak volumes not only about our unwavering commitment in growing and developing South Africa, but also our long term partnership with you in growing your business.

All investment decisions take cognisance of your business needs whilst simultaneously ensuring that we create capacity ahead of demand. The outcomes of all investments are aimed at improving our operational efficiencies and our service offerings to you whilst promoting environmentally friendly and sound engineering solutions. These investments are executed in a cost effective manner whilst promoting mutual long term sustainability.

Being a proudly South African company, we employ world class accounting and governance standards that ensure all investments yield optimal returns and benefits for all stakeholders within our business. Our sound financial position enables us to continue on our long term investment program which is a key driver for economic growth of the country.

visionVELILE DUBEGENERAL MANAGER: WESTERN CAPE OPERATIONS

Our commitment is to uphold our ranking amongst the top terminals in the world by ensuring our operations continue to play a pivotal role in our customer’s businesses and the Western Cape economy.

We’ll achieve this through our investment in refurbishments and equipment upgrades which are enabling us to improve productivity and to meet customer ramp-up volumes. Our terminals in Cape Town and Saldanha are constantly working towards the most cost-effective and customer-focused world class service, delivered timeously for our customers and key business partners.

We have no doubt that customers’ expectations are being met and exceeded thanks to our strategic advantages of excellent safety and environmental compliance, effective utilisation of space, increased capacity and top notch technology.

And let’s not forget our strategic location: access to intermodal transport networks for optimal movement of wine, fruit, frozen products, iron ore, and steel into the Asian, European, American and African markets. As well of course, it’s sheer natural beauty!

careDUMISANI KHUZWAYOGENERAL MANAGER: HUMAN RESOURCES

Our customers want to work with a company whose employees are motivated and fulfilled – it can only benefit them. I am committed to creating an environment that cares for, provides growth and promotes employee excellence, so that TPT attracts the best possible talent to service our customers.

We are achieving this through the development of our employees through various training and development initiatives as well as the implementation of formal mentorship programmes to ensure critical skills are catered for across the business, as well as to ensure continuity within the organisation is not compromised by the retirement or loss of staff in key business sectors. In addition, we focus on maintaining sound labour relations, providing conducive employment conditions, an engaged staff complement and talent management. We have structures, policies and programmes in place that assist us in the development of the skills of our people.

We pride ourselves on looking after our people through recognition and reward programmes, talent acquisition and retention initiatives.

BRENDA MAGQWAKA GENERAL MANAGER:KZN OPERATIONS - CONTAINERS

Being Africa’s busiest and biggest container terminal comes with a huge responsibility to maintain the high standards required to stay ahead of the pack and to drive innovations to keep us on par with other world class terminal operators.

To drive this commitment, we have invested extensively in infrastructure, technology, human resources, supply chain efficiencies and equipment across our network of container terminals. Transnet Value Chain Co-ordination is one of our world class initiatives, where Transnet Operating Divisions work together to improve efficiency in the total logistics and supply chain while providing a cost effective service to our customer.

Our aim is to delight our customers, drive customer loyalty and promote sustainable growth! enthusiasmenthusiasm

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SIYABULELA MHLALUKAGENERAL MANAGER: EASTERN CAPE OPERATIONS

We are dedicated to continuously searching for innovative ways to better service our customers and to maintain our status as the Gateway to Africa.

As a world class operator, we offer customers viable services at competitive prices so that doing business with us remains cost-effective. Our systems are automated and by using the latest technology we are able to reduce the cost of doing business for our customers. Infrastructure investments has provided our Eastern Cape terminals with capacity to ramp up operations ahead of demand. And through capacity injection - people, equipment and capital - we are able to play a much bigger role in the socio-economic growth of the region.

Strategically positioned, our terminals offer access to new markets and provide a unique selling point to our customers and key business partners.

GENERAL MANAGER: RISK AND CORPORATE AFFAIRS

We aim to build strong brand loyalty amongst our customers through staying true to our mantra of ‘Delivering Freight Reliably’ and projecting a truly responsive corporate image.The Transnet Port Terminals Enterprise Risk management program seeks to mitigate exposure to any likelihood of uncertainty in our business. It is through this effort that we implement treatment plans to reduce and eliminate identified risks.

Similarly, safety, health and environment are three critical pillars of Transnet Port Terminals, contributing to our “corporate citizenry” role in our daily interaction with our people, customers and the communities in which we do business.

Our programme to reach out to our people continues to be driven by a transparent and robust communication platform that informs our growth and the shared benefit to our customers and other stakeholders.

ZEPH NDLOVU

expertise

Innovation in tumultuous times! No doubt about it, these are difficult

times to be a logistics service provider. Especially for one that has the

well-being of an entire nation depending on its success.

Tough times are often the springboard a company needs to finding new

ideas and solutions that might not otherwise have been explored. Our

attitude is to look forward and decide what we are going to do differently.

This will include:

• Packaging our service offerings to exceed our customers’ expectations

such as incorporating value added services and offering a “one stop

shop”.

• Adoption of the Transnet Value Chain Coordination (TVCC) initiative

which co-ordinates the activities of operating divisions within Transnet

and other key role players to maximise delivery of service to customers.

• Realising Ngqura Container Terminals’ full potential as a transshipment

hub through closer engagement with shipping companies.

Ensuring that our customers maintain their global schedules through

the improvement in our productivity levels and adoption of advanced

planning techniques will set South Africa apart from the rest. This is our

commitment.

GENERAL MANAGER: COMMERCIAL AND PLANNING

MICHELLE PHILLIPS

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NTOMBEZININGI SHEZI

Our commitment is to procure and deliver cost-effective, high-quality goods within TPT so that the words ‘good value’ and ‘world-class’ are the first things our customers say when asked about us.

We’ll do this by ensuring that Procurement:• Helps to deliver value for money and improvements in service

delivery arrangements• Is planned and undertaken in a structured, controlled and

coordinated way• Utilises and exploits technology to improve services and

generate efficiencies• Establishes and develops collaborative opportunities,

partnerships and new and more effective ways of working

By contributing to and delivering on Transnet Port Terminals’ strategic objectives through a systematic approach to our procurement, we believe that our customers are already seeing the benefits and we plan to improve their experience even more in the future.

GENERAL MANAGER: PROCUREMENT

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