customer care presentation
TRANSCRIPT
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Customer Care
My Customer Care Commitment to you,
Mr. & Mrs. Smith100 Main St. Anywhere, Wa.
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How We Help You
Sell Your Home
Our responsibilities:
Explain basic real estate principles
Research your home’s value
Market your property
Negotiate the purchase
Help close the transaction
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Customer Care
Know that your happiness is our only goal. There are few things in life more important than your home.
We understand that a home is about making memories and a place where dreams come true. It’s about family, friends and experiences you cherish. A home is where life takes place.
Our part in this process is to help you easily, quickly and safely reach the next chapter of your life.
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Your rights in this
PartnershipYou have the right to: Expect prompt and caring service. All of the correct information, immediately. Find exactly what you want quickly and easily. Expect us to know everything about your home, and the
neighborhood amenities. Expect us to guide you through every step of the process. The best real estate experience.
We fully expect to honor your rights and because of that, ourjourney will be mutually rewarding.
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The Leading Regional Real Estate Brand
in the West
Windermere at a glanceFrom REAL Trends 500 Report
Established 1972
Number of offices 336*
Number of agents 8,273
Total sales volume $31,860,630,014
From the REAL Trends 500 Report “The Largest Regional Brands in the Country,” May 2007.
*Franchise offices: 336 Total offices: 375
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Windermere
Windermere East
Your Office Name at a glance
Established (year) ????
Number of agents ???
Total sales volume $???,???,???
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Our Extended Family
With more than 8,000 sales associates, Windermere is the largest independent real estate network in the West.
Windermere has one of the region’s biggest selection of qualified buyers and the most homes available for sale.
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WindermereFoundation
Helping Homeless Families
Created in 1989
Supports programs that help homeless and low-income families
Every time I complete a real estate transaction, I make a donation to the Foundation
My office supports (org name) through the Foundation
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Windermere
Community Service Day
Dedicated to the Community
One day each year, since 1984
All Windermere associates take off a day give back to the communities in which we live and work
Hands-on assistance to organizations in our community
This year, my office spent the day…
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How we’re Compensated
440,000
26,400
5,280 7,920 5,2807,920
1,200
1,680
0
5,040
Helping you sell your home is our top priority
We are independent contractors
We’re paid by commission only after a sale is complete
We retain only a portion of the total commission
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Moving Out of the Area
Windermere’s Relocation network connects me to knowledgeable agents worldwide. And since so much of real estate is based on relationships, I’m able to pull together resources that will facilitate your relocation.
No matter where you need to move, I can place you in good hands.
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Experience 5 years experience selling real estate. Specializing in the Seattle Eastside
markets 25 years sales experience with Boeing.
Training Currently hold Real Estate Licenses in Wa. & Az. Hold Real Estate designations including, SRES, MBRE,
SFR & ABR candidate. On-going courses in Real Estate & Business Management
Professional Profile
Craig Rhodes
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My Support Team is
Here for You
Our support team helps us provide top-notch customer service to our clients.
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We’ll Maximize Our
Network for You
Drawing on the strength of the personal and professional network that we have built, We will easily find qualified buyers for your home.
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Sources buyers use in their home search
Finding Buyers for
Your Home
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Marketing
Your Property
Our customized marketing approach includes:
Preparing your home for sale
Maximizing advertising and marketing opportunities both online and in print
Your property included on www.windermere.com and the Multiple Listing Service for maximum exposure to potential buyers
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Put Your Home on
Our Home PageAttract Buyers on Windermere.com, Trulia and Craig’s List and others.
Our Photo Gallery feature lets buyers take a virtual tour
The myWindermere feature sends buyers an e-mail if your home is a match
Open House search lets buyers know when your house will be held open.
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We’ll Put Your Home on
Our Home PageIssaquahSammamishHomes.com
I will set your home as a featured property on my home page.
Buyers using both our websites will receive an e-mail if your home is a match
Additional tools that attract buyerssuch as our Photo Gallery feature,PropertyPoint™ map search.
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Attracting Buyers with
Online AdvertisingWe will use online advertising opportunities to get your property in front of potential buyers. Several are opportunities is with Trulia.com. & Craig’s List
Windermere Real Estate has engaged in an advertising partnership with Trulia that enables me to increase the exposure of your property by posting it to the Trulia website.
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We will Coordinate
Your Closing
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Deciding to put your home on the market is a big decision. And it cannot be stressed enough how important it is to price your property correctly from the beginning of the process.
Positioning Your Home
on the Market
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Recognizing
Key Market Factors
We do not control: Location Competition Market Conditions
We can control: Condition of the house Terms Price
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The 80/20 Rule
There are two major factors in selling your home:
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Pricing Your Property
Determining price is the most critical step in preparing your home for sale, so you can get the highest return in the least amount of time.
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Pricing Your Property Pricing strategy depends on market conditions
Best exposure during the first 3 to 5 weeks
Well-priced homes sell quickly
The longer a home is on the market, the lower the selling price
The “right” price attracts qualified buyers
Overpricing a property loses buyers that are looking and are ready to purchase at the “right” price
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Increase Marketability
Showing Your Property
Strategies to target the most interested buyers:
Real estate agent previews
Windermere.com Open House search
Neighborhood Open House
Create a welcoming Open House experience
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Buyers Go Beyond Search on
Windermere.com
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Windermere.com
Buyers enjoy features such as:
Photo Gallery
Interactive map search
myWindermere
RSS Feeds
Open House search
Our Website Attracts Buyers
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Windermere’s Exclusive
Photo GalleryPhoto Gallery is a multi-media presentation tool that I can use to highlight your property’s best features.
Take a virtual tour of the home anytime online.
Include unlimited high quality photos featuring exterior and interior shots.
PDF, Flash and video files can also be attached to the Photo Gallery