Customer Care Center

Posted by Jennifer Miller, Director, Technology Support Services – Performance Excellence September 16, 2016

Customer Care Center Continues to Provide

Support in Multiple Forms

Each week, the Customer Care Center

continues to provide support to customers on

the phone, through the network, and in

person. The team works to provide service

with a smile so as to meet the needs of the

customers in a pleasant manner.

Amanda Medau is shown after helping a

customer at the front counter. Ingrid

Morassini is shown helping a customer

through remote assistance on the computer.

Richard Kurtz is shown helping a customer

through one of the two phone lines that rings

on his desk. Scottie Stevens is shown

reviewing the data through the front desk

system. Not shown but also helping

customers this week are Arlicia Netto and

Susan Elias.

Amanda Medau

Scottie Stevens

Richard Kurtz

Ingrid Morassini

When asked about the successful high points of the week the following information was shared from our great

team members . . .

Jesse Guerrero (Special Education Team) shared . . . ,

Two of our visual impaired students at Hopper MS now have access to their

software on the SLIVER GRANT machine in the Library. The software is called

ZoomText, and it’s one of the leading magnification and screen reading

software for the visually impaired. This program keeps our VI students in

Cy-Fair stay in touch with our world.

ZoomText Magnifier/Reader, enlarges and enhances everything on the

computer screen with perfect clarity, making all of the applications easy for our

students easy to see and use and also will additionally read aloud anything on

your computer screen.

Susan Pavliska (Cypress Ridge HS) shared . . .

Look upon the beauty that is a general use cart. With time and some luck, all

the carts will be neat and labeled.

Campus Technician Support

Posted by Jennifer Miller, Director of Technology Support Services – Performance Excellence September 16, 2016

Successful Initiatives = Successtories

An exciting thing happened at Cypress Creek High School this week. Esmond DeSouza and Daniel Pham won

the Fred Award. In the video below, at 1:57 this dynamic duo is nominated for the award. What a great

accomplishment!!

The award is announced through their weekly school youtube video. According to the student host,

“These are our IT guys. These guys are the reason that our computers are up and running. They’re the

reason you get to see me on Thursdays on the big screen.”

The staff receives the following prompt each week in their weekly memos.

"Fred is a mailman in Denver, Colorado who went so far above and beyond what was expected of him, he had a

best-selling book written about him! A "FRED" is someone here at Cy-Creek who does the little things that make

a big difference….”

Campus Technician Support

Posted by Jennifer Miller, Director of Technology Support Services – Performance Excellence September 16, 2016

Fred Award Winners

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer September 16, 2016

Surveying the Bring Your Own Technology (BYOT)

Wireless Solution at Campbell Middle School

Glen Carpenter

As a result of the principals from middle school cluster group 3

expressing concerns about our wireless Bring Your Own

Technology (BYOT) wireless solution, on Friday, September 16,

2016, Frankie Jackson met at Campbell middle school with Laura

Perry, principal, and representatives from Layer3, the district’s

enterprise wireless system integrator, Joel McCotter and Henry

Deleon, and technical staff from our Enterprise Communications

Network (ECN) team, Glen Carpenter and Ray Leung. After

walking the building, testing wireless density, going into classrooms

and asking students to use their phones, and talking to staff and

teachers, we determined several areas of resolutions and process

improvements. Layer3 took the action to document the findings and

make recommendations as shown here. The team will start

implementing the findings in the upcoming week. Thank you team!

Laura Perry, Henry Deleon and Joel McCotterRay Leung

Ray Leung, Glen Carpenter, Laura Perry,

Joel McCotter, and Henry Deleon

September 13, 2016

Frankie Jackson met with the

Network Infrastructure

Communications (NIC) team,

including representatives from

Layer3, Presidio, M&S, Brocade,

and EMC on September 15, 2016 to

install status the progress of building

out the Data Centers. The most

current project plan is here.

Frankie asked Layer3 for major

deliverables, specifically when users

will be able to start using the new

Storage Area Network (SAN), e.g.

home directories. She also asked for

a logical sequence of major

milestones, including what

functionality will be available for

users and when.

This project is part of RFP #14-10-

4578 that was approved by the

Board of Trustees in February 2016.

Data Center Virtualization Project and

Implementation Continues Making Progress

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Ken Wasko, Dave Kapavik, Paul Maney, and Joel McCotter (Layer3)

Greg Rhodes

Carlos Garcia (Presidio), Mike Diaz, EMC, Brocade, Lance Melancon

Updated Project Plan

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer September 13, 2016

Oscar Villar Monitors iStation Instructional Testing

Usage on the Network to Ensure Success

Frankie Jackson received a concern from Dr. Linda Macias last week about

students being able to access iStation for student instructional testing. Frankie

asked Oscar Villar, Enterprise Communications Network (ECN) senior network

analyst, to monitor the network bandwidth and student usage. Oscar and Andrew

Tran both monitored the usage throughout the day on Tuesday, September 13,

2016. Though the usage was steady, at no time was there an issue or any

network congestion. This was great news. Thank you Oscar and Andrew!

Oscar Villar

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer September 13, 2016

Jose Mendez Takes On New Challenge at Lieder

Elementary Starting With a Backlog of Service Requests

Frankie Jackson visited Lieder elementary school on Tuesday, September 13, 2016. She

was following up on concerns expressed from principals in the elementary cluster group 8,

and checking on iStation usage. Teachers and staff at Lieder are anxiously awaiting the

arrival of their new student devices because the devices they have are obsolete. Frankie was

pleasantly surprised to run into Jose Mendez, the service technician assigned to Lieder.

Jose had a backlog of about 100 service requests. He was methodically going through each

one, working as hard and as fast as he could to resolve issues. Thank you Jose!

Jose Mendez, Service Technician, Supporting Lieder Elementary Technology Needs

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer September 13, 2016

Visit to Francone Elementary School to Follow Up on

Concerns Expressed by Principals in Cluster Group 8

Frankie Jackson visited Francone

elementary on Tuesday,

September 13, 2016. She was

following up on concerns

expressed by principals from

cluster group 8. She walked

through the school and talked to

staff and teachers. She also

watched the receptionist, Kenya

Scott, as she welcomed students

into the school during the first part

of the day. She observed how

Kenya uses the security cameras

and the process for checking

students in that are tardy. It was

impressive!

Frankie took several action items

from the administrative staff in an

effort to make their jobs easier. Kenya Scott, Receptionist at Francone Elementary

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Principal Cluster Group

Technology Concerns Expressed

September 14, 2016

Frankie Jackson prepared two sets of responses for principal cluster groups: Middle School Cluster Group 3,

and Elementary School Cluster Group 1. Each group had a list of technology concerns. Each concern was

carefully analyzed and improvements will be implemented where possible and appropriate.

Middle

School

Cluster

Group 3

• Campbell

• Goodson

• Kahla

• Dean

• Thornton

• Hopper

• Watkins

Elementary

School

Cluster

Group 1

• Hamilton

• Ault

• Keith

• Rennell

• Robison

• Swenke

• Pope

• Warner

Frankie Jackson met with Becky Cook, Director of Instructional Technology, on Wednesday, September 14, 2016 to discuss technology coordination priorities. The meeting minutes are here. At the end of the meeting, Frankie and Becky met with George Allen, Account Manage for Directron/Prime Systems and Tom Yarbrough, the Regional Sales Director for Huawei. They joined our meeting to discuss Huawei's eLTE technology. This is a possible technology that could be used to bring broadband access into the home for students without connectivity. Becky plans to discuss this initiative with Mary Jadloski and Linda Macias. Becky may propose a pilot at Kirk Elementary. Huawei plans to prepare some cost

proposals and options for implementation.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer September 14, 2016

Instructional Coordination Meeting with Huawei

Exploring New Ways to Provide Students Connectivity at Home

District Map by Network Quadrants Showing New

Radio Towers Being Built by the Police Department

for Extended Communications

George Allen (Prime), Becky Cook, and

Tom Yarbrough (Huawei)

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer September 12, 2016

Dr. Mark Henry’s State of the District

2016-2017

Frank Adian, Eric May, Ray Leung Larry Barrios, Greg Rhodes, and Oscar Villar

Dr. Henry’s State of the District Address

Technology Services Leadership team participated in the

District Leadership Team (DLT) meeting on Thursday,

September 15, 2016. Dr. Henry gave a state of the district

2016-2017 address, which can be heard here. Other agenda

items included awards for academic achievement for campus

improvements, and an overview of the Senate Bill 507 (special

education cameras in the classroom).

After the meeting, Dr. Henry provided lunch for all DLT

members. Shown in the pictures below are staff members

enjoying lunch!

• Evaluation of 2015-16 DIP Strategies

• Evaluation of 2016 Goals for Business and Financial Services

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer September 16, 2016

Evaluation of 2015-2016 DIP Strategies and Evaluation of 2016

Goals for Business and Financial Services

Frankie Jackson provided a status of Technology Services 2016 Goals,

supporting Stuart Snow’s Organizational Goals. She provided a status on

goals 2 and 3, as shown here.

1. Implement activity fund accounting software and fee payment system that

facilitates online payment.

2. Each Technology Services team leader develop a succession plan.

3. Develop three documented key processes in each Technology Services

team to be published on the department website every year in August.

Frankie also provided input to Ashley Clayburn, Assistant

Superintendent of Assessment and Accountability. In an effort to

close out the 2015-16 District Improvement Plan (DIP), she

asked for input for Technology Services DIP strategies.

Frankie’s evaluation is available here.

Customer Care Center

Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support

Network Availability Status at 7:00 a.m. on September 19, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

September 19, 2016

Core Network and

Telecommunicat

ion Services

for Mission Critical

Systems Are Up!

ECN Team is addressing

network connectivity

issues at Yeager Elementary

School

Posted by

Technology Services Daily Status for

Monday, September 19, 2016

Customer Care Center, Performance Excellence

Jennifer Miller, Director, Technology Support Services/Performance Excellence September 19, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Service Request

Performance Analysis

Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Thank you Technology Services Staff!

Post Date: September 16, 2016

I would like to thank Juan Cruz and his team for the help they provided

during the network upgrade at the Police Department.

Thank you! Elizabeth Montes

John Crumbley, Rodney White, Lillie Swearingen, Andrew Tran, Greg Rhodes,

Lance Melancon, Derly Buentello, Josh Zhang, Austen Chang, Larry Barrios

and Oscar Villar:

Last week I experienced an issue uploading a PID Enrollment Tracking (PET) file to

the Texas Education Agency (TEA). This file must be submitted weekly during the

school year. TEA utilizes these submissions to track students who move to another

TX public school or who leave public education to enroll in another setting. If CFISD

fails to submit, Dr. Henry will receive notice from TEA.

I want to thank everyone who played a part in finding the solution and correcting the

issue so that I could make CFISD's submission on time!

My heartfelt thanks goes out to each of you!

THANK YOU! THANK YOU! THANK YOU! Norma Blenderman

Technology Leadership and Vision

Posted by: Paula Ross, Director of Network Infrastructure and Communication

Thank you Technology Services Staff!

Post Date: September 16, 2016

Thank you Oscar Villar for not only working long hours during the week,

but giving up two consecutive Friday nights in August. Oscar worked

with Melton Electronics to organize the campus fiber cable feeds in Data

Center 3. On Friday night, August 19, 2016, the team worked until

4:30am Saturday morning. The next Friday night, August 26, 2016, the

team knocked off early at 2:30am Saturday morning.

Thank you Oscar for your endless dedication!

Thank you Anna Senties for configuring the Cisco

switch that was needed for the VOIP training at CyPark

HS on August 25th and 26th.

Technology Leadership and Vision

Posted by: Paula Ross, Director of Network Infrastructure and Communication

Thank you Technology Services Staff!

Post Date: September 16, 2016

Andrew Tran received a BIG THANK YOU from our Insurance Department….

Paula,

I want to thank you for allowing your team member, Mr. Andrew Tran, time away

from his busy schedule to assist the Insurance staff this week as we helped

CFISD employee’s enroll in the benefits of their choice as part of the district’s

open enrollment period . Andrew helped us communicate with several

employees, whom without his help, could not have enrolled successfully and could

not have verified the information in our new enrollment system. Mr. Tran

responded to our call for assistance for a translator and we are very appreciative

of his efforts.

Thank You Andrew!

From Mark Flores and the entire Insurance Team.

Technology Leadership and Vision

Posted by: Paula Ross, Director of Network Infrastructure and Communication

Thank you Technology Services Staff!

Post Date: September 16, 2016

Thank you to Roland Padilla who has been helping our department

manage the arrival of new hardware and the departure of old hardware.

Knowing that our district offers Cisco classes to high school students,

Roland contacted Mr. Tom Halbert, a Cisco instructor at Cy Creek HS,

and asked if he could take advantage of some older Cisco hardware that

our department no longer needed. See a portion of their email exchange

from last week below…

Roland to Tom Halbert…

Mr Halbert. Your equipment will be delivered this morning. If there is an

issue with delivery now please advise. It will be on one pallet. I am

sending 42 units in case there are defectives.

Tom Halbert to Roland…

Its Christmas time. I received the switches. Thank you very much. It will

be a little while before my students will be ready to swap them out for the

old one.

Thank you to everyone who helped to make this happen.

Tom Halbert

[] AAS – Virtucom Meeting

Acquisitions Team

Kim Bowlin, Acquisition Team LeaderSeptember 16, 2016

On Wednesday, September 14, 2016, Kim Bowlin, (left) and Jay Johnson (not pictured) met with Virtucom.

TJ Garry (right back), Senior Account Manager and Lee Prince (right front), Vice President of Sales

represented Virtucom. The agenda of the meeting was customer service. Virtucom detailed how they

handled large scale deployments of mobile devices (17,000) in short periods of time (2 weeks).

[] AAS – 2nd PunchOut Store Added

Acquisitions Team

Kim Bowlin, Acquisition Team LeaderSeptember 16, 2016

In an effort to provide better customer service and faster delivery turn-around, we now have two technology vendors through eFinance Plus Punch-Out shopping. Both have standard technology items. CDWG is the district’s contracted printer vendor and PrimeSystems is the district’s laptop and desktop vendor. Please note that all monitors, CPUs, laptops, tablets and printers are considered capital (regardless of unit cost). Please use a budget code with a 6398 account code to purchase these capital items. Additionally, televisions over $1000 and any technology item over $300 (i.e. digital cameras, camcorders or scanners) will need to be purchased as a capital item. Generally, items under $300 are considered supply items (with the exception of monitors, cpus, laptops or printers). Please use a budget code with a 6399 account code to purchase these supply items. Both vendors have their catalogs labeled so it is fairly easy to identify capital and supply items. For CDWG purchases, please reference contract 16-01-4619 (TCPN) and for Prime Systems purchases, please reference contract 16-01-4613 (DIR). Additional information and pricing catalogs are posted at http://www.cfisd-technologyservices.net/purchasing.html. Please contact me at 281-897-6489 or Kimberly.Bowlin@cfisd.net if you have questions.

Prime Systems’ Charlie Saurez (left) and Julio Hernandez (right) image laptops at ISC-W.

These machines will be deployed to schools next week.

AAS – Imaging Machines

AAS - Acquisitions

Kim Bowlin – Acquisition Team Leader

September 16, 2016

Customer Care Center

Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support

Network Availability Status at 7:00 a.m. on September 16, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

September 16, 2016

ECN is addressing issues at Rennell

Elementary School.

Contact has been made with our district support staff and Harris

County to resolve a Moodle issue.

Core Network and Telecommunication

Services for Mission Critical

Systems Are Up!

Posted by

Technology Services Daily Status for

Friday, September 16, 2016

Customer Care Center, Performance Excellence

Jennifer Miller, Director, Technology Support Services – Performance Excellence September 16, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Service Request

Performance Analysis

Posted by

Technology Services Daily Status for

Thursday, September 15, 2016

Customer Care Center, Performance Excellence

Jennifer Miller, Director of Technology Support Services – Performance Excellence September 15, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Service Request

Performance Analysis

[]Acquisition Team

Meets With Virtucom

Acquisitions Team

Posted by Kim Bowlin, Acquisition Team Leader September 16, 2016

On Wedesday, September 14, 2016, Kim Bowlin, (left) and Jay Johnson (not pictured) met with Virtucom.

TJ Garry (right back), Senior Account Manager and Lee Prince (right front), Vice President of Sales

represented Virtucom. The agenda of the meeting was customer service. Virtucom detailed how they

handled large scale deployments of mobile devices (17,000) in short periods of time (2 weeks).

[]Acquisition Team

Has Second PunchOut Store Added

Acquisition Team

Kim Bowlin, Acquisition Team Leader September 16, 2016

In an effort to provide you better customer service and faster delivery turn-around. We now have two technology vendors through EFinance Plus Punch-Out shopping. Both have standard technology items. CDWG is the district’s contracted printer vendor and PrimeSystems is the district’s laptop and desktop vendor. Please note that all monitors, cpus, laptops, tablets and printers are considered capital (regardless of unit cost). Please use a budget code with a 6398 account code to purchase these capital items. Additionally, televisions over $1000 and any technology item over $300 (i.e. digital cameras, camcorders or scanners) will need to be purchased as a capital item. Generally, items under $300 are considered supply items (with the exception of monitors, cpus, laptops or printers). Please use a budget code with a 6399 account code to purchase these supply items. Both vendors have their catalogs labeled so it is fairly easy to identify capital and supply items. For CDWG purchases, please reference contract 16-01-4619 (TCPN) and for Prime Systems purchases, please reference contract 16-01-4613 (DIR). Additional information and pricing catalogs are posted at http://www.cfisd-technologyservices.net/purchasing.html. Please contact me at 281-897-6489 or Kimberly.Bowlin@cfisd.net if you have questions.

Prime Systems’ technicians Charlie Saurez (left) and Julio Hernandez (right) image laptops at ISC-West.

These computers are part of the laptops that will be deployed to schools next week requested by the

instructional team.

Acquisitions Team

Requests Prime To Image Laptops

Acquisitions Team

Kim Bowlin – Acquisition Team Leader September 16, 2016

Posted by

Assets Team

Leonard Chance, Assets Team Leader September 14, 2016

Assets Team

Emphasis on Teamwork

The Asset Team, like the rest of the Technology department, has been hit with a particularly high level of

requests for service. When our delivery specialist was busy with other requests David Rodriguez (Assets)

was able to help out with some of the smaller requests like this pick up for Hairgrove Elementary.

Posted by

Assets Team

Leonard Chance, Assets Team Leader September 13, 2016

Assets Team

Administrative Replacements

Geoffrey Brown (Assets) was a welcome sight at Bleyl Middle School this week. Geoff met with Stacia

Carew(Principal) and her A-TEAM to update and replace their administrative technology with latest from the

district. The campus administrators could not have been happier to receive the new technology.

Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Employee Satisfaction

Post Date: September 14, 2016

PEP Category 7

GOAL: 90% Employee Satisfaction

Achieve employee satisfaction levels of at least 90% as

measured by monthly employee satisfaction surveys .

Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Employee Satisfaction

COMMENTS

Post Date: August 29, 2016

PEP Category 7

Achieve employee satisfaction levels of at least 90% as

measured by monthly employee satisfaction surveys .

GOAL: 90% Employee Satisfaction

• Our teams did a great job this summer - fantastic work by all!

• Over the years the Service Technicians position has changed to

drastically. I feel that too much is now being put on the Service Techs

shoulders with higher expectations of getting it done sooner than later, as

well as new changes coming for punching and in out at every campus as if

we are children. When I first started I loved my job and I loved coming to

work every day but every year our job has changed more and more with

increased job duties and responsibilities as well as extra steps that we

now have to do just to take care of a customer, which can no longer be

done accurately and swiftly but now accurately and slowly. Although I am

not a big fan of change, I do understand that sometimes change is needed

but I also recognize that too much change can also do more damage than

good. I just hope that everyone takes advantage of this opportunity to truly

be honest about how they feel right now because we certainly hear it in the

field.

Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Employee Satisfaction

COMMENTS

Post Date: August 29, 2016

PEP Category 7

Achieve employee satisfaction levels of at least 90% as

measured by monthly employee satisfaction surveys .

GOAL: 90% Employee Satisfaction

• I am just happy to be here.

• I know we have a lot of going on but as a suggestion can we have more training and

tools (Network software for troubleshoot and an update Cell phone that would be

great!!!) that help me perform my job even better every day that would be great!!!

• Thank you for always listening to our comments. I really appreciate it you take the time to

read it!

• More fixes for Landesk issues would be greatly appreciated

• Training

Technology Leadership and Vision

Posted by: Katie Hernandez, Technology Services Department

Employee Satisfaction

Annual Summary

Post Date: September 14, 2016

PEP Category 7

Achieve employee satisfaction levels of at least 90% as

measured by monthly employee satisfaction surveys .

GOAL: 90% Employee Satisfaction

Customer Care Center

Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support

Network Availability Status at 7:00 a.m. on September 14, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

September 14, 2016

Core Network and

Telecommunicat

ion Services

for Mission Critical

Systems Are Up!

ECN Team is addressing

network connectivity

issues at Post Elementary

School

Posted by

Technology Services Daily Status for

Wednesday, September 14, 2016

Customer Care Center, Performance Excellence

Jennifer Miller, Director, Technology Support Services/Performance Excellence September 14, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Service Request

Performance Analysis

CFISD 2016-2017 Enrollment

4th Week of School

Information Services and Applications (ISA)

Posted by

The 2016-2017 school years started Monday,

August 22, 2016. As we begin the fourth

week of school, we continue to monitor

enrollment closely.

Since Labor Day, CFISD has added 250

students to the enrollment. The current

enrollment is 114,619.

CFISD ended the 2016 school year with

113,879 students enrolled. This is an

increase of 740 students in the first three

weeks on school. This years enrollment

continues to climb toward 115,000.

We will continue to monitor the enrollment

numbers closely as the 2017 school year

progresses.

Opportunity is HERE!

John Crumbley, Director of Information Services and Applications September 13, 2016

Tuesday Morning September 6, 2016

Tuesday Morning September 13, 2016

250 Additional

Students

Customer Care Center

Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support

Network Availability Status at 7:00 a.m. on September 13, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

September 13, 2016

ECN is addressing issues at Rennell

Elementary School.

Contact has been made with our district support staff and Harris

County to resolve a Moodle issue.

Core Network and Telecommunication

Services for Mission Critical

Systems Are Up!

Posted by

Technology Services Daily Status for

Tuesday, September 13, 2016

Customer Care Center, Performance Excellence

Jennifer Miller, Director, Technology Support Services/Performance Excellence September 13, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by

team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Service Request

Performance Analysis

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

SnapStream: Videos and TV

to the Classroom

September 6, 2016

Frankie Jackson met with the Chief Executive Officer (CEO) of SnapStream, including their sales team, on

September 6, 2016. SnapStream provides an easy way to distribute live or recorded TV on the network. All

channels can be viewed on a device from a custom TV guide. Other districts are using it for streaming live

morning announcements with a dedicated custom channel. It also has the capability to watch recorded TV

on an interactive display board from any classroom with concurrent viewers. Further, it has the capability to

multicast live TV broadcasts to unlimited classrooms on devices or interactive display boards.

Frankie plans to show the product to Nicole Ray in Communications, and Becky Cook, Director of

Instructional Technology.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer September 8, 2016

Acquisition Teaming for Transformation: Process for Measuring

and Communicating the Purchasing (Orders) Status

On September 8, 2016, Frankie Jackson met with Kim Bowlin, Carla

Kennedy, Larry Barrios, Nancy Grella, and Frank Adian to discuss the

process of measuring and communicating from the time the purchase

order is generated to the time technology items are delivered and

installed at the campus (ready for use by the customer).

The team made a list of all steps that occur from the time the

technology product is requested to the time the technology arrives

and is installed at the customer’s location. The team generated the

following action items which will serve as a starting point for our future

discussions.

Action Items• List all service providers• List all potential statuses that are possible from each vendor• Create new process to update the spreadsheet with all the POs associated with the Isupport ticket

that show status information regarding delivery of product /t hen find best way to display to customer

• Define a way to track the time spent from step 1 to the next step• Get a copy of Carla Kennedy's delivery ticket spreadsheet so we can determine if all fields needs

are available

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Principal Cluster Group

Technology Concerns Expressed

September 9, 2016

Frankie Jackson prepared two sets of responses for principal cluster groups: Middle School Cluster Group 2,

and Elementary School Cluster Group 8. Each group had a list of technology concerns. Each concern was

carefully analyzed and improvements will be implemented where possible and appropriate.

Middle

School

Cluster

Group 2

• Anthony

• Arnold

• Bleyl

• Cook

• Labay

• Truitt

Elementary

School

Cluster

Group 8

• Francone

• Hairgrove

• Holbrook

• Leider

• McFee

• Metcalf

Leadership and Vision

Posted by Frankie Jackson, Chief Technology OfficerSeptember 9, 2016

2014 Bond Technology Infrastructure

Spending Balance as of September 9, 2016

The following is the 2014 Bond Technology Infrastructure spending balance as of September 9, 2016.

To assure accountability, purchase orders and expenditures by each Bond goal is balanced with the

Finance department’s records. Expenditures are current, excluding outstanding purchase orders.

2014 Bond Technology Goals Balance % Spent

Estimated

Cost in 2014

Bond

Expenditures

to Date

1.1 Install High Speed Wireless Access $2,999,524.52 76.81% $12,934,270.00 $9,934,745.48

2.1 Install Network Electronics Infrastructure $12,968,451.28 54.80% $28,689,853.45 $15,721,402.17

3.1 Upgrade Fiber and Cabling Connectivity -$2,592,856.40 155.52% $4,670,150.00 $7,263,006.40

3.2 Upgrade Electrical Power and A/C -$208,257.22 104.19% $4,969,862.99 $5,178,120.21

4.1 Build a Virtualized Server Data Center -$1,644,985.77 152.97% $3,105,236.33 $4,750,222.10

4.2 Install a Storage Area Network (SAN) $4,684,504.41 0.00% $4,684,504.41 $250,931.49

4.3 Co-Locate Data Center at an External Facility $181,949.44 73.95% $698,413.20 $516,463.76

4.4 Build Backup, Recovery, and Continuity $557,110.21 66.45% $1,660,506.21 $1,103,396.00

5.1 Replace Telephone System with VoIP $4,207,390.62 43.67% $7,469,293.81 $3,261,903.19

5.2 Replace Administrative Staff Technology $5,089,657.73 37.15% $8,097,716.00 $3,008,058.27

5.3 Replace Network Printers and Print Servers $3,124,668.89 25.30% $4,182,715.00 $1,058,046.11

6.1 Install Infrastructure in New Schools $1,605,780.79 51.56% $3,315,248.00 $1,709,467.21

7.1 Design Contingency $5,028,861.41 14.96% $5,913,443.89 $884,582.48

Grand Totals $36,001,799.9160.17% $90,391,213.29 $54,640,344.87

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Check Out the New All About Us

September 9, 2016

Frankie Jackson prepared a short video showing off Technology Services staff. This is a draft.

Some employees are not included but will be added as soon as they are available to take a

quick video. The video is placed in a new section of the website under All About Us.

Cy-Woods HSCarlton CenterCy-Ranch HSSpillane MSSmith MSGoodson MS

Hamilton MSSalyards MSBlack ESWarner ESKeith ESFarney ESRobison ESHamilton ESSampson ESAult ESMoore ESSwenke ES

Cy-Ridge HubCy-Ridge HSCy-Falls HSLabay MS

Danish ESAdam ESWillbern ESEmmott ESFiest ESHairgrove ESLowery ESOwens ESTelge Ag BarnEldridge Transp.

Eldridge AgELC Smokey Trail

Bleyl HubBleyl MSCy-Creek HSWindfern HSALC EastCampbell MS

Francone ESHancock ESMatzke ESYeager ESPridgeon StadiumFalcon AnnexFalcon TranspWindfern AnnexMaintenance Ctr

Dean MSJersey VillageCook MSLee ES

Bane ESKirk ESBang ESFrazier ESGleason ESHolbrook ESPope ESPost ESReed ESFood Ser WarehouseFood Production

Berry Center HubCy-Fair HSLangham Creek

Anthony MSAragon MSArnold MSTruitt MS Postma ESBirkes ESCopeland ESLamkin ES

Holmsley ESHorne ESMillsap ES

Rennell ESPolice StationTelge Transp.Science Resource and Exhibit CentersBarker Transport.

Cy-Lakes HSCy-SpringsHopper MS Kahla MSALC WestThornton MS

Watkins MSAndre ESDuryea ESMcFee ESRobinson ESMetcalf ESEmery ESHemmenway ESJowell ESLieder ESSheridan ESTipps ESWalker ES

Wilson ES

BridgelandHub #12

Bridgeland HubPope ElementaryElementary #55Westgreen Trans.

Data Center 4Data Center 3

Berry Center HubBleyl Hub

Cy-RidgeHubDean Hub

Cy-Lakes HubCy-Woods Hub

1 2 3 4 5 6 7

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

CFISD Enterprise Wide Area Network Build-Out

to Connect New Sites Continues to Expand

September 9, 2016

The Network Infrastructure Communications (NIC) team continues

to work with Phonoscope to connect a 7th network hub to include

the southwest side of the district. The green table in the following

shows the timeline for the connections as of August 19, 2016.

Task ES #55 BridgelandPope

ElementaryWestgreen

Transportation

Site survey 100% 100% 100% 100%

Outside route design / Permit data collection 100% 100% 100% 100%Submit permits 100% 100% 100% 100%Waiting for permit approval 100% 100% 100% 100%Waiting for permit approval 100% 100% 100% 100%Waiting for permit approval 9/12/2016 9/12/2016 100% 100%Waiting for permit approval 9/19/2016 9/19/2016 100% 100%Receipt of approved permits 9/26/2016 9/26/2016 100% 100%Aerial construction 10/3/2016 10/3/2016 9/12/2016 Not NeededUnderground construction / fiber splicing 10/10/2016 10/10/2016 9/12/2016 100%Pull fiber into building / complete fiber splicing 10/17/2016 10/17/2016 9/19/2016 9/12/2016Terminate and activate circuit 10/24/2016 10/24/2016 9/26/2016 9/19/2016Activate services 10/28/2016 10/28/2016 9/30/2016 9/19/2016

Customer Care Center

Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support

Network Availability Status at 7:00 a.m. on September 12, 2016

for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

September 12, 2016

Core Network and

Telecommunicat

ion Services

for Mission Critical

Systems Are Up!

ECN Team is addressing

network connectivity

issues at Cy-Falls High School and

Yeager Elementary

School