customer care and social media in 2014
DESCRIPTION
Customer care is back on the agenda BIG style now that consumers have a voice. Are you listening? Illustrations by Knight Time CreationsTRANSCRIPT
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In this age of social networking
consumers have a voice- and they are
using it.
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More than 55% of UK adults use social
media to communicate.
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……With over 33million on Facebook alone.
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People are talking about
Great Service
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rotten service
…and
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90% of consumers trust
peer recommendations
.
(socialnomics)
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This means that Customer Care is back
on the agenda - BIG style.
And it’s gone public
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Good news for you....
You can use social media to listen to your customers’
*Queries
*Complaints
*Suggestions…
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After all…..
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Happy Customers
are Your
Best advert.
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Are
You
Listening?
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Give Jane a call on 01524 752723 www.janebinnion.com [email protected]
For help with Your organisation’s social media strategy
Give Jane a call on 01524 752723 www.janebinnion.com [email protected]
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