custom applications for pandemics: roi beyond primary kpi
TRANSCRIPT
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Custom Applications for Pandemics:ROI beyond Primary KPISes s ion HA6, Augus t 11, 2021
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Associate Chief Clinical Information OfficerRavi S. Tripa thi, MD, MBA
DISCLAIMER: The views and opinions expressed in this presentation are solely those of the author/presenter and do not necessarily represent any policy or position of HIMSS.
Assistant Director, Software Engineering
Chad Laucher, BS
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2#HIMSS21
Welcome
Assistant Director of Software Engineering
Chad LaucherAssociate Professor, Clinical
Associate Chief Clinical Information Off
Ravi S. Tripa thi
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Conflict of Interest
Chad Laucher, BS
Has no real or apparent conflicts of interest to report.
Ravi S. Tripathi, MD, MBA
Has no real or apparent conflicts of interest to report.
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Agenda
• Clinical Problem of Health Monitoring for COVID-19
• Proposed Technology Solutions
• Challenges and Agile Implementation
• Outcomes and Future Direction
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Learning Objectives
• Recognize the key factors that are utilized in the development of custom application for rapid implementation, using agile workflow
• Understand the financial return on investment for institutions of custom applications, specifically with staffing resources
• Leverage the secondary benefits for promoting staff wellbeing and mitigating employee burnout with custom applications for health monitoring and PPE inventory during a pandemic
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Hierarchy of Controls
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PPE
Administrative Controls
Engineering Controls
Substitution
Elimination
National Institute of OccupationalSafety and Health (NIOSH)
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• As part of routine practice, HCP should be asked to regularly monitor themselves for fever and symptoms of COVID-19.
• Screen all HCP at the beginning of their shift for fever and symptoms consistent with COVID-19
Center for Disease Control (CDC) Actively take their
temperature
and document absence of
symptoms consistent with
COVID-19
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Health MonitoringAdministrative
Controls
Ohio Department of Hea lth
Governor’sExecut ive Order
Center forDis eas e Control
The Joint Commis s ion
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Regula tory Requirements
Screen All Sta ff and Employees1
Monitor Hea lth Symptoms3
Monitor Tempera ture2
Document Compliance4
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THE Ohio StateUniversityHealth System
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Ins t itut iona l Governance
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Health of the
Workforce Taskforce
COVID 19 Healthcare
Team
Ohio State University Executive
Team
Clinical LeadersIT Representatives
Subject Matter Experts
Medical Center LeadershipChief Clinical Information Officer
Committee and Task Force Leaders
Executive Vice PresidentChief Medical Officer
Chief Information Officer
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Timeline
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Government Executive Order
Health System
AdoptionWorkforce Charged
Pilot Testing and Completion
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ProposedRequirements byMedical CenterLeadership
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Screen Employees & Staff for Tempera ture and Symptoms
Surveillance forEmployee Health Service
Documenta t ion and Databas e for Report ing
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Employee HealthMonitoring
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Authentication
Status Screen
Simple COVID Questionnaire
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2
3
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Application Development Lifecycle
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Gather Requirements
Create Wireframes
Develop Application
Customer Validate
Deploy Application
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How did we adjust?
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Leveraged Existing Framework
Daily Feedback from Product Owner
Flexible Project Team
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Manual Process for Exceptions
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1
2
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Technical Challenges
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Security Review1 Application Users2 Reporting Compliance3
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Transition to OSU Mobile Application
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Established OSU Project Team Shared Design and Lessons Learned
Tested Data Import / Reporting Soft Launch
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Ohio StateApplication
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Native Mobile App
IVR Capabilities
Consistent Application
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2
3
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Health ScienceStudent Health Monitoring
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Consistent Experience
Different Reporting Structure
Additional Health Questions
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2
3
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3/27
8.8K 8.8KEmployees Screened
Implementation
Entries Logged
650Project Hours
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Pres erve WellbeingDecreas e Dis eas e
Trans mis s ion
Opt imize Sta ffing Res ourcesMainta in the Workforce
Key Performance Indicators
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0
1000
2000
3000
4000
5000
6000
7000
8000
9000
10000
0 1 5 10 15 20 25 30
Empl
oyee
s Scr
eene
d
Days
Health Monitoring Application Entries First 30 Days
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15SecondsManual
24
5Seconds
App
480+Employees
/ Hour
COST
Project Time 650 Hours
SAVINGS
Manual Screenings / Hour 240 Employees
Application Screening / Hour 720 Employees
Additional Employees Screened / Hour 480 Employees
RETURN ON INVESTMENT
Time Saved / Employee 10 Seconds
Cost Neutral (Screenings) 234,000
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Project Hours Recovered by Day 40
0
100
200
300
400
500
600
700
800
900
1000
0
4
8
12
16
20
24
28
32
36
40
0 5 10 15 20 25 30 35 40
Hour
s Rec
over
ed (T
otal
)
Hour
s Rec
over
ed (D
aily
)
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Perceived Threat ofCOVID-19&Toilet Paper Stockpiling
Threat of COVID
StockpilingEmotionality
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27Adapted from Alizadeh A, et al. BMC Psychiatry. 2020.
Job Demands
Health Impairing
Job Resources Engagement
Motivational
Job Burnout
+
+
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“Clear recognition and support of importance of physician wellness from leaders”Trocket, M et al. (2016)
Physician Wellness Survey
Emotional Resilience
Culture of Wellness
Efficacy of
Practice
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650Project Hours
2.8KHours Saved
April 2020 – September 2020OSUWMC
43xTime ROI
Health Monitoring Application
22KStaff
1M+Entries
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650Project Hours
2.8KHours Saved
April 2020 – September 2020OSUWMC
43xTime ROI
1400Project Hours
3.6M+Entries
Health Monitoring Application
April 2020 – March 2021OSUWMC/OSU
22KStaff
1M+Entries
81KPersons
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650Project Hours
2.8KHours Saved
April 2020 – September 2020OSUWMC
43xTime ROI
86KPersons
4.3M+Entries
1400Project Hours
3.6M+Entries
Health Monitoring Application
April 2020 – March 2021OSUWMC/OSU
April 2020 – June 2021
22KStaff
1M+Entries
81KPersons
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Lessons Learned for Future Direction
Agile Teams
Engaged Stakeholders &Governance
Accura te Us er Roles
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