Mohammad Kamruzzaman

House # 195/2-2 (4th floor) Tejkunipara,Tejgaon ,Dhaka, 1215Cell # 01911-872030...01832-066582E-Mail: –parvez.kp95@gmail.com

Objective:

Work is a challenging and competitive environment where strong sense responsibility and commitment is required, where dignity work provides job satisfaction and that place of work provides potential avenues for learning and achieve the level of hierarchy.

Working Experience :

1. Checkpoint System Bangladesh Ltd.Plot: 37 & 56, Adamjee Export Processing Zone (AEPZ). Siddirganj, Narayanganj. 1431. Designation: Officer, Customer Service

Industry : Apparel Labeling Solutions Duration: 1st January 2013 to till date…..Company website: www.checkpointsystems.com

Key Responsibilities: • Responsible for the account, A&F, CORA, ECI, SYSTEM U, AGORA, BEAUMANOIR etc.

• Maintain measurable positive customer Satisfaction through accurate & prompt Response. • Maintain up-to-date information of clients to assure our services to remain competitive. • Coordinating Customer service team and Product development team for product & services.

• Consider each and every customer complains & Resolve complains. • Develop & maintain a network of client contacts. • All other duties required by Information & Brand Management Division.

2. Robi Axiata Ltd Robi Corporate Office 53 Gulshan South Avenue, Gulshan 1, Dhaka 1212, Bangladesh. Designation: Customer Manager Industry : Telecomunicatiom Duration: 11-03-12 to 31-12-12 Company website: www.robi.com.bd

3. Grameenphone Ltd. Grameenphone Center Atlanta Trade Center Plot # 01. Road # 1/A. Sector # 04. Uttara, Dhaka Designation: - Customer Manager Industry : Telecomunicatiom Duration: - 15-04-2011 to 30-12-12 Company website: www.grameenphone.com Educational Qualification : Post-Graduate Diploma In Human Resource Management (PGDHRM) Bangladesh Institute Of Human Resource Management (BIHRM) BIHRM Foundation 9 Indira Road,Framgate,Dhaka-1215. On Going ……

Bachelor of Business Administration (BBA) Major: Human Resources Management (HRM) -2012 Result- 3.54 out of 4.00 Shanto-Mariam University of Creative Technology Uttara, Dhaka, Bangladesh

Higher Secondary Certificate (H.S.C) Tejgaon College Dhaka Board -2008 Business Studies G.P.A (3.30) Roll: 504176

Secondary School Certificate (S.S.C) Govt: Science College Dhaka Board -2006 Science Group G.P.A (3.56) Roll: 110918

Extra Activities : 1. Customer Service Training Workshop Service for Professional Education & Enterprise Development. (S.P.E.E.D) Khawaja Tower, 95 Mohakhali C/A, Dhaka-1212 2. 7th Bangladesh 4th Saarc Jamboree Bangladesh Scout From 05-01-2004 to 12-01-2004 Mouchak, Gazipur

Language Skill : Have a good ability to English.

Computer Skill : M.S Word, M.S Excel, power point & Internet Browsing.

Special Skill : To Good Knowledge about various international

Software – Like IEX, SMAP, ORACLE.

Personal Information : Father’s Name – Ataur Rhaman Mother’s Name – Monowara Begum Nationality – Bangladeshi by Birth Date of Birth – 18 April 1990 Religion – Islam (Sunni) Height -- 5 fit 6 Inc Weight --- 55 kg

Blood Group – B+ Marital Status – Single National ID number - 19902699026000115 Permanent Address – Vill + P.O_Hosendi

.P.S_Pakundia Dist _Kishoregonj

Reference : Nusrat Jahan Mukata Assistant Police Commissioner (DMP) Cell-01716194729

MD. KAMRUZZAMAN