Curriculum Vitae CLARE JORDAN

Tel.: 087-4169450Rathjordan,Herbertstown, clarejordan8 7 @gmail.com Co. Limerick https://ie.linkedin.com/in/clare-jordan-19167819

PROFILEI am a Professional Business and Program Manager delivering service solutions in diverse, demanding and dynamic corporate, consumer and social enterprise businesses, both globally and nationally for micro through to multi-national clients.Having excellent people and communication skills with client orientated pro-active management of resources, including personnel to create reliable, trustworthy relationships I have contributed to Business & Strategy Development, Program and Project Management, Change Management, Creativity, Finance/Governance, Networking/Communication, and taking ideas from Concept to Completion with inclusive stakeholder engagement.Skilled in Data Capture, Analysis, Reporting, Presentation and Utilisation, I am experienced in Resolution Planning and Implementation. I am proficient in Microsoft Office products, with various inhouse analytical and database software packages. Apart from Business Ownership & Management expertise, I work well under pressure, with minimal supervision, while being a strong team member. I am also a Qualified Accounts Technician and am currently undertaking a Project Management Professional Cert and a Train the Trainer Cert. I am now looking for a new challenge in a Management role allowing me to use and expand on my existing skills to mutual benefit with a forward thinking company like yours.

Employment Experience

General Manager/Chairperson/Project Manager Feb 13 – Mar 16 Limerick Craft Hub/Limerick Craft Collective (LCC)

Developed and set up Limerick Craft Hub Ltd. from a personal idea and concept to a running business entity. The Hub would become a local professional craft people’s forum, marketplace and awareness centre. Responsible for the hiring, management and training of 9 staff in total. Established the Limerick Craft Collective, creating links and relationships with local and national craft, civic,

political and enterprise support organisations, including the Design & Crafts Council of Ireland, Limerick Council, UL & LIT, Limerick Chamber of Commerce, LEO/EI, Leader Companies, Shannon Heritage, Tourism Ireland and Media. This resulted in funding support exceeding €135k, with marketing and event inclusion in the major Limerick tourism campaigns and festivals.

Marketed the Hub both online and offline establishing a growing knowledge of its existence enabling a working retail unit, studios and exhibitions to name but a few. This resulted in a first year turnover in excess of €100,000 and visitor numbers of 1,600/month.

Devised and implemented the marketing strategy to incorporate the Craft hub in the Giant Granny project as part of the 2014 City of Culture celebrations. The Project was to knit a giant scarf for Granny which brought 300 extra people into the Hub and 1000’s outside when we presented the scarf to Granny, as well as multiple local and national media outputs. This in turn led to Community Engagment outcomes, eg. Weekly Community Craft Corner.

Managed to engage over 50 different local craft entities with the concept of the Craft Hub, often having to mentor and coach people to overcome perceptions and assumptions. This resulted in higher levels of collaboration within the Industry in Limerick.

Ran the entire Company Formation Project; including legal formation, governance, finance, management, marketing, administration and processes that would enable the Hub to open 6 days per week. Resourced the funding and acquiring of the building, staff, materials and 5 studio tenants.

Carried Operational responsibility for all Craft Hub Retail, Studio facilities, Workshop and Event organisation, Budgets, Finance, HR & Payroll and Administration.

Developed cross sector relationships within local/national bodies for community, enterprise & social development. Delivered Business Development presentations to amongst others Derry City Council enterprise clients, Limerick

Enterprise Office Transition Year Entrepreneurs and Donegal Enterprise Office creative businesses. Chosen as the sole judge by the Celia Holman Lee Agency and Newbridge Silver for the Best Stand Design

competition at the Mid-West Bridal Fair 2016.

Clare Jordan. Tel: 087-4169450 Email: ClareJordan87@gmail.com

Owner/Artist 2010 – 2016Clare Jordan Ceramics

Established, developed and ran a new ceramics business in the design, production, marketing and sale of handmade porcelain jewellery, tabletop, wall art and sculpture.

Organised successful educational pottery classes and events for both children and adults. Selected for New Product Awards at Showcase 2013 in Ireland and at Ambiente in 2012 in Frankfurt. Exhibited at

the Irish Contemporary Ceramic Awards in 2012.

After Sales Account Manager 1999 – 2010 IBM – Chi-Mei Optoelectronics

Grew the EMEA After Sales Service delivery, including multi Program and Change Management to major multi-national customer, resulting in prompt and efficient client issue resolutions with excellent working relations.

Provided Supply Chain Management of Service Providers across multiple European sites with inclusion of Technical Support, Warehousing, Logistics and Repair, often involving direct personnel and process management.

Project managed the on-time and in-budget delivery of Processes on new products, Supplier introductions and Quality Issue Resolution procedures across multiple vendors globally.

Achieved multi-Million Dollar savings internationally through the improvement of Quality and Time metrics within the existing business processes.

Led the project to transfer the companies outsourced warranty repair service of product to new vendors across Europe; in process, quality and SLA deliverables. This resulted in cost efficiencies and quality improvements for the company.

Received an employer award (IBM Employer Award for Diligence and Integrity in Goal Achievement for successful KPI and Customer Relations Improvement) as a result of the improvement of product rejects on the customer’s production site through my process improvement program. This also meant my company’s vendor ranking for supplier support moved from #9 to #1.

Reported weekly and monthly KPI and other data requirements electronically and various meeting formats Local and International meeting interactions with a wide range of stakeholders from staff to Director level, in

employer, supplier and customer companies. Failure Analysis investigation and reporting

Credit Controller/AR Officer 1995 – 1999 Nash Beverages

Responsible for the Credit Control of Publican and Hotel accounts inclusive of credit vetting and resolution. Cleaned up all existing overdue and outstanding accounts, reducing bad debt exposure and increasing cash flow. Managed the Accounts Receivable, Banking and Expense Accounts of Sales staff.

Credit Controller/AR Officer 1989 – 1995 Tellabs Ltd.

Credit Control of multi-national sales from EU HQ incl. 7 week Cash flow forecasting of multi-million Dollar Debtor’s Ledger.

Established personal communication channels with all customers, engaging with them to reduce bad debts. Managed to bring this in to less than 1%, creating increased cash flow certainty for Treasury.

Handled accounts receivable, banking and company travel expense administration.

AP/ AR / Gen.Accs, Wages /Tax Officer Roles 1985 – 1989

Various employers in family medical manufacturing business and temp cover contracts in Multi-nationals, eg. Westinghouse, Boart Hardmetals, carrying out invoice processing, reconciliations, payments, taxation, banking and general accounting roles.

Clare Jordan. Tel: 087-4169450 Email: ClareJordan87@gmail.com

Other Roles and Skills

Registered Craftsperson with Design & Crafts Council of Ireland

Volunteer Fundraiser for Women’s Aid, ActionAid, Mid-West Rape Crisis, Tearfund, Ethiopia Aid,

incl. self orgainsed “Pink Party” events on Lough Derg raising over €8k for Irish Women’s Refuges and Ethiopian

Fistula Hospital

Certified Inland Waterways Helmsman

Former Chairperson and Commodore of the Lough Derg Branch of the Inland Waterways Association of

Ireland

IT Proficient

Full, clean Drivers Licence

Education

Near Completion

Project Management Professional Certificate Current Project Management Institute

QQI Level 6 in Training Delivery & Evaluation CurrentPery Square Business College, Limerick

Completed

Campaign Training 2016ActionAid Ireland

LEAP Programme 2013/2014Limerick Institute of Technology (Croom Campus)

FUSE Business & Product Development 2014Design & Crafts Council of Ireland

LCD Engineering 2000/2009IBM

Credit Controller Course 1989

Irish Management Institute

A.A.T. Accounting Diploma 1985Limerick Institute of Technology

References will be supplied at your request when required