curriculum vitae_aye aye maung final
TRANSCRIPT
Aye Aye Maung
Bhuiyan Mansion (5th Floor)73/A East Kaji Para, Kafrul, Mirpur, Dhaka-1216Cell: +880-1712971636Email: [email protected]
Career Objectives : Highly motivated, energetic skilled ICT professional, have completed MSc in Computer Science & Engineering from United International University, Dhaka. To work in a responsible position, dynamic, modern and a target intensive challenging environment, where the creativity and the interest with the opportunity of self-improvement in both individual and group base work can be found to develop the skill as well as to build up a successful career and be a part of team that helps to achieve organization’s success.
Career Summary :Result oriented IT professional with proven leadership skills, more than 5 years as technical
and desktop IT support (Phone and spot support) in an enterprise environment, ISP company, Government Office and UNDP.
MSc in Computer Science & Engineering. Technically skilled in server based station. Be familiar with all hardware and software, network operating system. Strong knowledge of network security and TCP/IP LAN and WAN technologies.
Educational Qualification: Name of the Examination Board/University Completion Year
MSc in CSE United International University 2015
BSc in CSE University Of Information Technology & Sciences 2013
Diploma in Computer Technology BTEB / Centre For Computer Studies 2009
S.S.C. (Science) Chittagong / Bandarban Govt High School 2002
Organizational Skills:
Quick learning curve and understanding of a situation. Ability to maintain service excellence. Ability to work under pressure. Good verbal and communication skill. Good social and interpersonal skills as well as maturity in development activities. Strong interpersonal skill, self-confident, dependable and reliable. Willingness to accept responsibility and initiative. Excellent analytical skill and self-knowledge Creativity. Ability to work as part of team or individually using initiatives as required.
Summary of Professional Skills and Others:
IT InternCompletion Year: 2008 Duration: 4 MonthsGram Unnayan Sangathan
Cisco Certified Network Associate (CCNA) Completion Year: 2008 Duration: 2 Month (Short Course) Result: A+ Daffodil Institute Of IT
MCSA Completion Year: (On going) Duration: 3 Month (Short Course) CSL Training
Work Experience :
March’14 to Till Date ICT Specialist UNDP Bangladesh
Location: Secretariat, Dhaka Department: ICT Cluster
Responsibilities:
Responsible for management, maintenance and administration of all IT equipment’s properly in use,
Oversee the daily performance of computer systems, Responsibility of LAN administration, trouble-shooting & routine maintenance of ICT resources, Configuration, Manage & Maintenance of Router, DNS Server, DHCP server, Set up equipment for employee use, performing or ensuring proper installation of cables,
operating systems, or appropriate software, Install and perform minor repairs to hardware, software, or peripheral equipment, following design
or installation specifications, Refer major hardware or software problems or defective products to vendors or technicians for
service, Provide IT end-user support at all levels, via phone, e-mail, and proximity support on the standard
software and hardware platforms; Provide of technical support to organize for tele-video conferences, meetings and
seminar/workshops; Build up and implement user training for all aspects of day-to-day IT work, Maintenance and servicing of Desktop, Laptop, UPS, Digital sender, Digital Camera, Fax
machine, printers, Scanner, Stabilizer, network equipment’s etc, Monitoring of the network connection on a daily basis to ensure a stable and responsive network
environment, Maintenance of an up-to-date ICT equipment’s Inventory & ICT Asset Custody, Participation in development and implementation of ICT annual plan & SOP in ICT services, Support logistics arrangements of programme staff, ticketing and accommodation arrangements. Maintain IT related of Procurement, Maintain database filing in regards of IT asset and administrative management.
February’13 to February’14 Executive, (Customer Care & Technical)
Optimax Communication Ltd Location: Banani, Dhaka
Department: Customer care & Technical
Responsibilities:
Responsible for troubleshooting & Customer Support at customer end. Follow up customers over phone as part of customer service. To identify the technical/service problems, solve the problem through technical team & give
feedback to client. Responsible for maintaining of inbound & outbound calls related to technical support. Responsible for Virus detection, Removal and Prevention for all system problems Responsible for installing and configuring computer hardware, software & operating systems
and applications. To identify the technical/service problems, solve the problem through technical team & give
feedback to client. Monitoring and maintaining computer systems and networks. Real life experience in LAN/WAN & structured cabling technology. Strong knowledge in MS outlook/ Outlook express configure.
January’10 to January ’13 IT Support Officer Radiance Computer Ltd Company Location: Dhaka
Department: Information Technology
Responsibilities:
Responsible for troubleshooting & Customer Support at customer end. Analyze, Diagnosis and troubleshoot day-to-day problems. Responsible for virus detection, removal and prevention for all system problems. Responsible for the basic routine maintenance and troubleshooting for all computer
Hardware. Installing and configuring different types of IT Hardware, Operating systems required for day
to day IT and network administration. Monitors system performance and implements performance tuning. Monitoring and maintaining computer systems and networks. Install, configure, and maintain network services, equipment and devices. Strong knowledge in configure MS outlook/ Outlook express.
Languages:
LanguagesRead Write Speak Understand
Easily Not Easily
Easily Not Easily
Easily Not Easily
Easily Not Easily
English √ √ √ √Bangla √ √ √ √Marma (Myanmar) √ √ √ √Hindi √ √ √ √Chakma √ √ √ √
UNDP Certificate Program :
Course Title Course Type Date Remarks
UN Programme On The Prevention Of Harassment, Sexual Harassment and Abuse Of Authority
Online Course 11/11/2014 Certificate
The Gender Journey: Thinking Outside the Box
Online Course 14/11/2014 Certificate
Ethics Training Online Course 23/11/2014 Certificate UNDP Legal Framework: What Every Staff Should Know
Online Course 23/11/2014 Certificate
Exhibition Attended :
A) Exhibition:
SL#
Name of Exhibition Duration Attending year/ month
Venue Organizer
01 Photo Exhibition theme on Exploring Bangladesh,15
2 Day June’2015 Seagull Hotel, Cox’sbazar
Bangladesh Parjatan Corporation
02 Photo Contest theme on Explore Bangladesh’2013
3 Day August’2013 Drik gallery, Dhaka.
Bangladesh freelance Photographers Association
03 Exhibition on Samsung 10th
National Photography Competition & Exhibition ’2011
6 Day October’ 2011
Shilpokola Academy, Dhaka
Bangladesh Photography Society & Shilpokola Acedemy
04 Photo Contest theme on Life Around You’ 2013
3 Day February’ 2013
Drik gallery, Dhaka
Grasshoppers Photographers Community
05 Photo Contest theme on Bijoy Utsob’13 ( Awarded on category of culture)
3 Day January’2013 Laboni beah, Cox’sbazar,
ECORPS
06 Photo Contest theme on “Safe Motherhood” Safe Motherhood Photo Contest ’2012 (Awarded 1st Prize)
1 Day May’ 2012 Pan Pacific Sonargaon, Dhaka
UNFPA and National Youth Forum
07 Photo Exhibition on World Indigenous Day’2010
3 Day August’ 2010 Shilpokola Academy, Dhaka
Chittagong Hill Tracts Development Facility-UNDP
Additional Information :
Interests : Listening music, Learning, Traveling & Photography. Interested in a job where I can learn something new.Driving license : Motorbike license (national) applied, car driving license applied
Computer skills : Windows based: - Windows ME, Xp, Vista, Windows 7,Windows 8, Windows Server 2008, Office Application : MS Office 2003, 2007 & 2010, Graphics: Adobe Photoshop cs5 & cs6, Adobe Premiere 6.5.Others : Dream waiver 8, Visual Basic 6.0, Team viewer, various antivirus software, Eudora 7.0, MS outlook / Outlook express configure, Internet & E-mail.
Networking: Member of Bangladesh Cricket Board
Member of Trinayan Photography Club
Awards & significant Publications: Got 30% scholarship on Bsc in CSE at University of Information Technology & Sciences. Awarded 1st Prize, theme on Safe Motherhood photo contest’12 - Organized by UNFPA and
National Youth Forum. Ensuring Mother’s Rights – The Daily Star on June 01, 2012 Biography and Photo feature has been published - “The Independent” on 29th August, 2013
…………………DATE: 24/11/2015 Aye Aye Maung
Professional Reference:
“I CERTIFY THAT ALL INFORMATION STATED IN THIS RESUME IS TRUE AND COMPLETE TO THIS BEST OF MY KNOWLEDGE. I AUTHORIZE THE IOM TO VARIFY THE INFORMATION PROVIDED IN THIS RESUME.”
Prasenjit Chakma
Deputy DirectorChittagong Hill Tracts Development Facility- UNDPRajbari Road, Rangamati. Cell: +880-1713000931Email: [email protected]
Masing Newar
In-Country Manager
Global ScopeLevel#01,House#374,Lane#6,DOHSBaridhara, Dhaka-1206.
Cell: +880-1777696343Email: [email protected]
Md. Fakhrul Islam
Director (Q-Admin)
Bangladesh ANSAR & VDP, Ansar-VDP Academy, Gazipur, Dhaka.
Cell: +880-1715-229779Email: [email protected]