curriculum vitae prof. dr. rer. nat. andrea fischbachcurriculum vitae prof. dr. andrea fischbach p....

Curriculum Vitae

Prof. Dr. rer. nat. Andrea Fischbach

Name Andrea Fischbach

Univ.-Prof. (German Police University, Münster), Dr. rer.

nat. (Georg-August-University Goettingen), Dipl.-Psych.,

cand. Soz. (Johann Wolfgang Goethe-University Frank-

furt/Main)

Nationality German

Office Social, Work, and Organizational Psychology

Department 1.4

German Police University

D-48165 Muenster, Germany

Phone: ++49 (0) 2501 806 293

Fax: ++49 (0) 2501 806 443

Email: [email protected]

Private Paul-Swiridoff-Str. 10

D-74523 Schwaebisch Hall, Germany

Phone: ++49 (0) 791 20964862 ??

Mobile: ++49 (0) 170 3289618

Email: [email protected]

mailto:[email protected]

Curriculum Vitae Prof. Dr. Andrea Fischbach p. 2

Education and Degrees

2003 Dr. rer. nat. Georg-August-University of Goettingen, Germany,

Georg-Elias-Mueller-Institute of Psychology, Dept. of

Cognition and Work Psychology. Doctoral-Thesis: "De-

terminants of Emotion Work" (Supervisors: Prof. Dr. G.

Lüer, Prof. Dr. U. Lass, and Prof. Dr. D. Zapf)

1999 Dipl.-Psych. Johann-Wolfgang-Goethe-University Frankfurt/Main,

Germany, Dept. of Psychology. Major: Work and Organ-

izational Psychology (chair: Prof. Dr. D. Zapf) and Psy-

chological Research Methods and Evaluation (chair: Prof.

Dr. H. Moosbrugger). Diploma-Thesis: "Empirical Test of

the Dimensionality Assumptions of the Eysenck Person-

ality Profiler, EPP, German version" (Supervisor: Prof.

Dr. H. Moosbrugger and Prof. Dr. D. Zapf)

1994 Intermediate diploma (cand.

psych.)

Johann-Wolfgang-Goethe-University Frankfurt/Main,

Germany, Dept. of Psychology

1993 Intermediate diploma (cand.

soz.)

Johann-Wolfgang-Goethe-University Frankfurt/Main,

Germany, Dept. of Social Sciences

1991 Abitur Ketteler-Kolleg, Mainz, Germany

1988 Bookseller Three-year, entry-level trainee, Bookstore Witzelsburger,

Limburg, Germany, IHK [CCI] Frankfurt/Main, Germany


Scholarships and Awards

2017 Highly Commen-

ded Paper in Eme-

rald Literati Net-

work Awards for

Excellence

Lichtenthaler, P.W & Fischbach, A. (2016). Job crafting

and motivation to continue working beyond retirement

age. Career Development International, 21, 227-497.

2006

DAAD Scholarship scholarship, project-related exchange of staff UK:

Visiting researcher at Aston Business School, Aston Uni-

versity, Birmingham, September – October 2006

2006 Best paper award,

EURAM 2006,

Emotion track

Award for the paper: Fischbach, A., West, M., & Dawson,

J. (2006, May). Emotion work: cost and benefits of stress-

ful task design. Paper presented at: A. Fischbach, I.

Welpe, D. Zapf, T. Kiefer, A. Rafaeli & C. Härtel, Emo-

tion in Organizations: What we know and where we want

to go. Track organized for the European Academy of

Management Conference 2006, Oslo, Norway.

2005 Young academic

award of the Ger-

man Association of

Work and Organi-

zational Psychol-

ogy

“Best dissertation” (Determinants of Emotion work), sec-

ond price

1994 DAAD Scholarship University of Essex, United Kingdom, Essex Summer

School in Social Science Data Analysis and Collection


Nominations/List positions

2007 offer of a chair at the German Police University in “Psychology- Social Psy-

chology of the Police”

2004 University of Trier: assistant professorship (W1) in Work-, Occupational- and

Organizational Psychology (1a list position)

Academic Positions

2010

06/2008- present

2/2005 –

5/2008

Parental leave and parental obligations for my daughter Ada and my son Seth

(both born February 2010)

Full Professor (Universitätsprofessorin) for Social-, Work- and Organizational

Psychology, German Police University, Muenster, Department of Leadership-,

Organization-, and Administration-Sciences

Junior professor for Work and Organizational Psychology, Trier University,

Dept. Work and Organizational Psychology

10/2004-

1/2005

Designated junior professor for Work and Organizational Psychology, full-time,

Trier University, Dept. Work and Organizational Psychology

7/1999- 9/2004

Scientific Assistant (BAT IIa, full-time), Georg-August-University of Goettin-

gen, Germany, Georg-Elias-Mueller-Institute of Psychology, Dept. of Cognition

and Work Psychology (chair: Prof. Dr. G. Lüer)

1991-1999 Student Research Assistant (project collaborator and tutor for statistics (under-

graduate, part time), Johann-Wolfgang-Goethe-University of Frankfurt/Main,

Germany, Dept. of Psychology, Psychological Research Methods and Evalua-

tion (chair: Prof. Dr. H. Moosbrugger), and Tutor for: Socialization Theories

for Sociologists (undergraduate, part time), Johann-Wolfgang-Goethe-Univer-

sity of Frankfurt/Main, Germany, Dept. of Social Sciences, Institute of Metho-

dology (chair: Prof. Dr. J. Ritsert)


Functions in University Administration and Committees

2015

Module coordinator: Management and Leadership Aspects of European Police

Cooperation. CEPOL European Joint Master Program „Policing in Europe“.

2014

Member of the national suicide prevention program of Germany

2014-2015 chair of the review committee for the professorship of traffic sciences/ traffic

psychology, W2, German Police University

2013 Member of the review committee for the professorship of police sciences, W3,

German Police University

2013 Member of the review committee for the professorship of criminal law, W2, Ger-

man Police University

2009 Member of the review committee for the professorship of criminal law, W2, Ger-

man Police University

2009 External member of the review committee for the junior professorship of career

research, W1, Leuphana University of Lüneburg, Faculty II (economics, sciences

of behaviour and law)

since

9/2008

Member of the senate, German Police University, Muenster

2006 Member of the Review Committee of the professorship in pedagogic sciences

with main emphasis on research on classroom teaching, W2, University of Trier,

department I

2005 -

2008

Member of the Committee of the Selection of University Applicants at the de-

partment of Psychology of the University of Trier

2005 –

2006

Deputy representative of the subject psychology at the forum of bologna of uni-

versity department I at the University of Trier

2003 Elected member of an appointment committee (Professorship for Work, Eco-

nomic, and Social Psychology, C4), Georg-August-University of Goettingen,

Germany, Georg-Elias-Mueller-Institute of Psychology

2003 Conceptualization and organization of an after work training program "emer-

gency psychology" for colleagues of the Georg-Elias-Mueller-Institute of Psy-

chology (together with Dipl.-Psych. M. Lingen)


2002 Conceptualization and organization of a two-day doctoral-students workshop,

Georg-Elias-Mueller-Institute of Psychology (together with Dipl.-Psych. B.

Schauenburg)

1999-

9/2004

1999- 9/2004

1999-

9/2004

Placement supervision (international and national three month work and organi-

zational placement students), Georg-August-University of Goettingen, Ger-

many, Georg-Elias-Mueller-Institute of Psychology

Elected Member of the Council of the Faculty of Biology, Georg-August-Uni-

versity of Goettingen, Germany

Coordinator of the annual contingent of student affiliation for psychology,

Georg-August-University of Goettingen, Germany, Georg-Elias-Mueller-Insti-

tute of Psychology

Expert’s reports and experts committees

2015

Member of the Expert committee „psychological health at work“ of the Bun-

desanstalt für Arbeitsschutz und Arbeitsmedizin (BAUA), Germany

since 2009 Member of the Scientific Advisory Board of the tivian Society for evaluation and

analysis in organizational development

since 2008 Expert’s report services for review committees for the appointment of professor-

ships

since

09/2006

Expert’s report services for the DAAD

since

4/2006

Member of the experts committee of research on security and services of the

BMBF

Ad-hoc Reviewer

Academy of Management, Conference; European Association of Work and Organizational

Psychology, Conference; Applied Psychology – International Review, European Journal of

Psychological Assessment; European Journal of Work and Organizational Psychology; Jour-

nal of Business Research – Management; Journal of Management; Journal of Occupational

and Organizational Psychology; Society of Industrial and Organizational Psychology, Con-

ference; Journal for clinical Psychology and psychotherapy, Journal for personnel Psychol-

ogy, Journal for Work and Organizational Psychology


Memberships

Academy of Management (AOM), Devision OB and HR

American Psychological Association (APA, International Affiliate)

DGPs (German Society of Psychology) European Association of Work and Organizational Psychology (EAWOP)

International Association of Applied Psychology (IAAP)

Society for Industrial and Organizational Psychology

International Cooperation

Prof. Dr. Wilmar Schaufeli (University Utrecht, Netherlands, Work- and Organizational Psy-

chology) (Übersetzung der Work Engagement Scale, Kooperation zu Burnout und

Work Engagement).

Prof. Dr. Eva Demerouti (University Eindhoven, Netherlands, Human Performance Manage-

ment) (research projects Job-Demand-Ressource-Model, Emotional Labor).

Prof. Dr. Arnold Bakker (University Rotterdam, Netherlands, Work- and Organizational Psy-

chology) (research projects Job-Demand-Ressource-Model, Emotional Labor, job

crafting).

Prof. Dr. Alan Pearman (University Leeds, UK, Management Decision Analysis) (research

projects security research).

Prof. Dr. Virginia Schein (Gettysburg College, USA, Management and Psychology) (research

project gender and work).

Prof. Dr. Roya Ayman (Illinois Institute of Technology, USA, Industrial and Organizational

Psychology) research project Emotion and gender)

Amount of Third-Party Funds:

Scientific Funds 1.042.766 EURO

Applied Research 79.827 EURO

Total 1.122.593 EURO


Research Grants

2010 BMBF and the European Social Fund, program: "Women to the Top" within the

funding area "Strategies for the implementation of equal opportunities for

women in education and research" (50% from the federal budget and 50% from

the European Social Fund). Title: "Women in top positions in the police service

and the economy". Collaborative project with the University of Dortmund, LS

sociology of work. Management of project: "Social and personal resources and

social, interactive and task-related demands of leadership". Grand of this sub-

project: 406.340 EURO

2009 DAAD. Title: "Paper presented on the Fourteenth European Congress on Work

and Organizational Psychology, Santiago de Compostela, 2009". Grand: 1.081

EURO

2008 BMBF and the European Social Fund Program: DL2010 (50% from the federal

budget and 50% from the European Social Fund). Title: "jobs in the shade".

Collaborative project with the University of Dortmund, LS sociology of work.

Management of the project: "Organizational and customer-related esteem of

disadvantaged service workers from a work psychological perspective". Grand

of this subproject: 536.395 EURO

2008 DFG. Title: "Paper presented at the Sixth International Conference on Emotions

and Worklife, EMONET, Paris, 2008, and paper presented at the Congress of the

Academy of Management, AOM, Anaheim, 2008". Grand: 1.500 EURO

2007 University of Trier. Title: "Development and testing of a diary design to investi-

gate the immediate causes and consequences of emotions in teamwork". Grand:

4.200 EURO

2006 DFG. Title: "Paper presented at the Fifth International Conference on Emotions

and Organizational Life, EMONET, Atlanta, 2006, participation on the Congress

of the Academy of Management, AOM, Atlanta, 2006". Grand: 1.250 EURO

2006 University of Trier. Title: "Assistance in the preparation of three research appli-

cations: Volkswagen Foundation: Standards for emotional labour in cross-cul-

tural comparison, BMBF DL2010: Service Thesis, BMBF: Security Research".

Grand: 4.000 EURO

2006 University of Trier: "Travel expenses to attend two meetings with the purpose of

forming a network emotion and work". Grand: 1.000 EURO

2005-2006 University of Trier. Title: Optimization of the selection of applicants for higher

education in the degree course of psychology". Grand: 4.000 EURO

2005-

2008

University of Trier. Title: "Emotional Work in service occupation: transmission

of laboratory experiments to the field". Grand: 5000 EURO

2005 University of Trier, special funds of the EU. Title: Start up financing of the form-

ing of networks to prepare the application form of the EU: "Emotional demands


in European police work. Determinants, moderators, consequences, and implica-

tions for cross-national cooperation, personnel selection, and training". Grand:

3.000 EURO

2005 BMBF. Title: "Basic equipment junior professorship in Work-, Occupational-

and Organizational Psychology”. Grant: 75.000 EURO

2002 Georg-August University of Göttingen. Title: "Improvement of the competence

in presentations of students". Grant: 1.400 EURO

1999-2000 University of Applied Sciences of the Police in Lower Saxony, Hann. Münden,

Germany. Title: "Evaluation of the Theoretical and Practical Training of Police

Officers in Lower Saxony". Grant: 1.500,00 DM

Applied Research

2011 City of Hannover, Department of Youth and Family. Title: "Training – manage-

ment of emotions in leadership interactions. Grand: 4.641

2010 Police Headquarters Mönchengladbach. Title: "Employee Survey at the PP Mön-

chengladbach. Grand: 6.188 EURO

2008 Episcopal General Vicariate: "Employee Survey in the BGV Trier". Grand:

13.640 EURO

2006 Educational Institute of the police in Lower Saxony, Hann. Münden. Title: "De-

velopment and validation of a parallel version of the Göttingen police selection

procedures". Grand: 14.000 EURO

2003-

2005

Educational Institute of the police in Lower Saxony, Hann. Münden. Title:

"Computer-based aptitude testing with the Göttingen police selection proce-

dures". Grand: 2.500 EURO

2001-

2002

Lower Saxony Ministry of the Interior, Hannover. Title: "Employee survey on

working conditions in the Police Department. On behalf of the Lower Saxony

Interior Ministry". Grand: DM 40.000

2000 Lower Saxony Ministry of the Interior, Hannover. Title: "Development and con-

struct validation of a selection procedure for police candidates in Lower Saxony.

Grand: 34.500 DM


Current Research interest

HR Management

and OB

Emotional labour (especially in connection with the topics: stress, emotional

competence, service efficiency, cross-cultural similarities and differences), "Se-

curity as Service" (psychological aspects of security services), health manage-

ment in companies, Emotions in teamwork, leadership as interaction, organiza-

tional culture, error handling, women in leading positions, predictive validity of

personnel selection procedures, diagnosis of emotional competence, emotional

competence and leadership, training and effects of intercultural skills, proactivity

at work

Practitioners’ Workshops and Consulting

Areas Personnel Selection

Performance Appraisal

Motivation in Organizations

Job Analysis, Stress, and Risk of Accidents at Work

Job Design and Redesign

Clients Bildungsinstitut der Polizei, Hann. Münden, Germany

MAN, Salzgitter, Germany

Niedersächsisches Innenministerium, Hannover, Germany

Polizei-Führungsakademie, Münster, Germany

tivian GmbH, Hürth, Polizei Hessen, LKA Mainz, Polizei Hamburg, Polizei

Sachsen-Anhalt


Design and Management of Trainings at the German Police University, Muenster

2012-2014 Training series „successful leadership“ with six modules: self-

management, healthy and fit in the leadership, emotional com-

petences, Psychology of motivation, Psychology of personnel

management und organizational climate

2012-2013 Health oriented leadership

2013 Emotion and Emotional labour

since 2012 Annual Police Psychology Conference: „New Knowledge form

Science and Practice“ with the topics: stress in police work,

psychological aspects of policing, HR Management in Police,

psychological health and suicide prevention in police

2009-2011 Developing leadership skills

2009-2011 Demographic changes in the police

2009 Fit for international Cooperation

2008 Psychological stress in the police service

since 2008 three hours practitioner lectures within seminars on burnout,

change management, meeting management, hr management

and practices

University Level Teaching

1999- 2008

A total of 45 seminars, educational research projects and case work at the Georg-August-

Universität Göttingen and University of Trier, as well as a lecture at the RWTH Aachen

(academic representative for Prof. Dr. L. Hornke, Head of the Department of Work and

Organizational Psychology, in the winter semester 2003 / 2004) and four lectures at the

University of Trier in the following areas:


Work and Organizational Psychology

Lecture (Master

equivalent)

Introduction to Work- and Organizational Psychology, Part I (winter semester

05/06) and Part II (summer semester 07)

seminars (Master

equivalent) action regulation theory

job stress and job design

job satisfaction and work-related attitudes

leadership in organizations

motivation in organizations

recruitment

emotions in organizations

Cross-Cultural issues in OB

case work and edu-

cational research

projects (Master

equivalent)

employee survey at the police office in Lower Saxony

Development of a concept of work design for the Police Department in

Lower Saxony

emotion work in service occupations

research-oriented emphasis: interactions in organizations


Psychological Research Methods and Evaluation

Seminars and labor-

atories (Bachelor

equivalent)

history and methodology of psychology

measurement and survey methods

Experimental Psychology Laboratory

Diagnostic

Lecture (Master

equivalent)

- Use and development of diagnostic practices and procedures

Educational re-

search projects and

case work (Master

equivalent)

development of tests and assessment center modules for the selection of

personnel

development of tests for computer-based personnel selection

Master´s degree Public Administration – Police Management

since

2008

Lectures, seminars and special subject offerings at the German Police University, Muen-

ster in the following areas:

HR Management in the Police

Organizational culture

Personnel Selection

Professional Development

Performance Management

Health oriented Leadership and Management

Leadership

Emotional Competences

Scientific working methods for advanced studies


Professional Development of Young Researchers

since 2011 Doctoral students colloquium Social-, Work-, and Organizational Psycho-

logy, German Police University, Muenster.

2010 7st doctoral students workshop of the Devision Work- and Organizational

Psychology of the German Association of Psychology. German Police Uni-

versity, Muenster.

2009 1st doctoral students workshop at the BMBF funded research consortium

service quality by professional work at German Police University, Muenster.

2009 1st statistics workshop for doctoral students and research assistants at Ger-

man Police University, Muenster.

Student Advising

Diploma’s Thesis, Master’s Thesis and Bachelor’s Thesis

1. Brieger, Michael (2018). Karrierekompetenzen, Aufstiegsintention und subjektiver

Karriereerfolg - macht Bildung einen Unterschied? German Police University Muenster.

2. Ehrchen, Mathias (2018). Generationsbezogene Unterschiede in der Ar-

beitswertpassung und in der Arbeitszufriedenheit. German Police University Muenster.

3. Grün, Sebastian (2018). Fehlerkultur und organisationale Veränderungen.

German Police University Muenster.

4. Liening-Ewert, Maren (2018). Frauenförderung in der Polizei – Wie (un)gerecht ist das

denn? German Police University Muenster.

5. Meurers, Christoph (2018). Der Einfluss von Fuhrung auf Polizeiintegrität.


6. Mohr, Florian (2018). Der Einfluss von emotionaler Intelligenz auf Emotion-

sarbeit von Fuhrungskräften. German Police University Muenster.

7. Morgenstern, Lars (2018). Wertschätzendes Führen – Garant für

Selbstwirksamkeitserleben und Kreativität selbständige am Arbeitsgestaltungplatz? Ger-

man Police University Muenster.

8. Nagel, Sven (2018). "Illegitime Aufgaben und Job Crafting. Einfluss und

Zusammenhang von illegitimen Aufgaben auf promotions- und präventionsfokussiertes

Job Crafting sowie Arbeitsleistung. German Police University Muenster.

9. Panizzi, Vanessa (2018). Was motiviert Polizeibeamt*innen zur Arbeit bei

internen Ermittlungen? German Police University Muenster.

10. Schneider, Sven (2018). Bedingungen und Auswirkungen von Selbstreflexion

von Führungskräften. German Police University Muenster.

11. Wolff, Sylvia (2018). Pravalenz und Konsequenz von Posttraumatischen

Belastungsstorungen in der Polizei. German Police University Muenster.


12. Haug, M. (July, 2017). Arbeiten gegen die innere Uhr - Über die Gesundheitsverträglichkeit

des Nacht- und Schichtdienstes in der Polizei Baden-Württemberg. Unveröffentlichte Mas-

terarbeit, German Police University Muenster.

13. Petzold, T. (July, 2017). Arbeits- und Karrierezufriedenheit von Teilzeit vs. Vollzeit

Beamten. Unveröffentlichte Masterarbeit, German Police University Muenster.

14. Prinzkosky, J. (July, 2017). Schichtarbeit und Gesundheit. Unveröffentlichte Masterarbeit,


15. Radschunat, J. (July, 2017). Prävalenz und Konsequenz von Angststörungen in der Polizei.

Untersuchungen am Beispiel der Landespolizei Sachsen-Anhalt. Unveröffentlichte Master-

arbeit, German Police University Muenster.

16. Reier, S. (July, 2017). Der Einfluss von Empowering Leadership auf Job Crafting. Unver-

öffentlichte Masterarbeit, German Police University Muenster.

17. Rumprecht, M. (July, 2017). Fühlen, Teilen, Leisten. Geteilte Emotionen und Performanz

in der Stabsarbeit. Unveröffentlichte Masterarbeit, German Police University Muenster.

18. Sander, F. (July, 2017). Der Einfluss von Führungsverhalten auf die Gesundheit der Mit-

arbeitenden. Unveröffentlichte Masterarbeit, German Police University Muenster.

19. Meyer, T. (July, 2017). Befähigendes Führen - Garant für Arbeitsfähigkeit bis ins silberne

Lebensalter? German Police University Muenster.

20. Boß, D. (July, 2017). Stressbelastung bei der Stabsarbeit. Unveröffentlichte Masterarbeit,


21. Hammes, A. K. (July, 2017). Tägliches Job Crafting und Emotionen. Unveröffentlichte

Masterarbeit, German Police University Muenster.

22. Gabriel, B. (2016). Stress in Zeiten von Pegida und Flüchtlingsströmen. Stressoren,

Ressourcen und psychische Gesundheit in der Landespolizei Sachsen. [stress in police work

- stressors and resources in stressful times] German Police University Muenster.

23. Stutte, M. (2015). Emotionsarbeit und Führung: Der Einfluss emotionaler Dissonanz bei

Führungskräften auf die Arbeitsleistung und das Arbeitsengagement der Mitarbeiter. [Ef-

fects of leaders’ emotional dissonance on employees’ work performance and work engage-

ment] German Police University Muenster. Westfälische Wilhelms-Universität Münster.

24. Bente, M. (2015). Soziale Validität in Leistungsdiagnostischen Prozessen am Beispiel des

polizeilichen Beurteilungsverfahrens in Niedersachsen. [Social validity of performance

management systems at the german police.] German Police University Muenster.

25. Cablitz, T. (2015). Ethical leadership & The Big Five of ethical expertise. Eine Betrachtung

des Einflusses ethischer Führung auf die Wertevorstellung von Mitarbeiterinnen und Mi-

tarbeitern sowie ethischer Grundwerte als Prädiktoren für beruflichen Erfolg bei der Polizei

Berlin. [Ethical leadership - effects on employees’ amoral attitudes] German Police Uni-

versity Muenster.

26. Iwa, M. (2015). Mobiles Einsatzkommando – auch für Frauen ein attraktiver Arbeits-

bereich? [mobile special units at the police - attractive work for female police officers?]


27. Kohler, D. (2015). Integration Schwerbehinderter Beschäftigter in der Polizei Hamburg.

[Inclusion of people with handicaps in the police] German Police University Muenster.

28. Renner, K. (2015). Bedingungen und Wirkung des Kooperativen Führungssystems. [Ante-

cedents and consequences of cooperative leadership in the german police] German Police

University Muenster.

29. Steinkopf, F. (2015). Geteiltes Leid ist Doppeltes Leid? Geteilte Freud ist Doppelte Freud?

Funktion und Wirkung Emotionaler Ansteckungsprozesse in der Polizeilichen Stabsarbeit.

[Shared emotions - antecedents and consequences of emotional contagion in police work]


30. Cäzor, S. (July 2014). Behördliches Gesundheitsmanagement in der Polizei NRW – Eval-

uation des Rotationsmodells zur Unterbrechung von Schichtdienstzeiten der


Kreispolizeibehörde Borken. [Organizational health management - evaluation of the rota-

tion model of the police in NRW] German Police University Muenster.

31. Englisch, J. (July 2014). Prädiktoren und Auswirkungen von gesundheitsförderlichem Füh-

rungsverhalten. [Antecedents and consequences of health oriented leadership] German Po-

lice University Muenster.

32. Faulhaber, D. (July 2014). Potential 60plus – Altes Eisen oder ruhende Potential in der

Polizei? [The 60 something potentials in the police] German Police University Muenster.

33. Krysta, I. (July 2014). Generation 50plus – Einstieg in den Aufstieg - Karrierewunsch

stärken durch Unterstützung des Vorgesetzten. [Generation 50 something - leadership ca-

reer support and employees’ career intentions] German Police University Muenster.

34. Vollmar, K. (July 2014). Kooperative Führung messbar machen - Entwicklung und Vali-

dierung eines standardisierten Messinstruments zum kooperativen Führungssystem. [De-

veloping and validation of a leadership behavior measurement scale for the police] German

Police University Muenster.

35. Otter, G. (July 2014). Karriere oder Familie? – Die Vereinbarkeit von Beruf und Privatleben

und ihre Auswirkung auf Karriereentscheidungen. [Career or family? Work life balance and

effects on career decisions] German Police University Muenster.

36. Gädke, J. (July 2014). Aufstieg in den höheren Dienst beim Bundeskriminalamt. Reizvolle

Perspektive oder ungewisse Aussichten? [Career development in police - attractive or with-

out perspective?] German Police University Muenster.

37. Seiler, K. (July 2014). Karriere um jeden Preis? – Work-Life-Balance und organisationale

Rahmenbedingungen als Faktoren individueller Karriereentwicklung. [Career at any costs?

Work-Life-Balance and work context factors and their influence on career development]


38. Braun, M. (July 2013). Einfluss gesundheitsförderlicher Führung auf die Arbeitsfähigkeit

jüngerer und älterer Mitarbeiter. [health oriented leadership - effects on younger and older

employees] German Police University Muenster.

39. Pauls, C. (September 2013). Darbietungsregeln von Emotionen in Führungsinteraktionen –

Gibt es unterschiedliche Erwartungen an männliche und weibliche Führungskräfte? [emo-

tional display rules different for male and female leaders?]. Universität Bielefeld.

40. Vössing, J. (July 2012). Emotionen bei der Führungsarbeit – unterschiedliche Erwartungen

an Männer und Frauen? [Emotion in Leadership - Different for male and female leaders?]

Westfälische Wilhelms-Universität Münster.

41. Geiger, N. (July 2012). Der nervende Bürger? Wirkung von Ressourcen auf das durch Bür-

gerinteraktionen ausgelöste Belastungserleben von Polizeibeamten. [The bothering citizen?

Effects of Ressourcen in demanding service interactions of police workers] German Police

University Muenster.

42. Müller, I. (July 2012). Erfolgsfaktor Netzwerk – eine vergleichende Untersuchung des

Netzwerkverhaltens von Frauen und Männern im Führungskontext der Polizei. [Successful

with networking, comparing men and women] German Police University Muenster.

43. Burchardt, E. (November 2012). Führungsverhalten. Unterschiedliche Erwartungen an

Frauen und Männer. [Leadership behavior - different expectations for men and women]

Westfälische Wilhelms-Universität Münster.

44. Ying Zang (February 2011), Frankfurt Emotion Work Scales: eine Konstruktvalidierungsstudie im interkulturellen Kontext. [Frankfurt Emotion Work

Scales: a construct validation study in an intercultural context]. Unpublished Diploma The-

sis, University of Trier.

45. Bersch, H. (July 2011), Ein Kontakt, eine Chance - Bürger-Polizei-Interaktionen und deren

Auswirkungen auf die Einstellung zur Polizei - eine bundesweite Onlinebefragung. [a con-

tact, a chance – Citizen-Police-Interactions and their impact on the attitude to the police].



46. Hänsel, J. (July 2011), Erfolgsrelevante Verhaltensweisen von Männern und Frauen in po-

lizeilichen Führungsfunktionen - eine vergleichende Untersuchung in Sachsen. [Perfor-

mance-related behaviour of men and women in police leadership functions – a comparative

study in Sachsen]. German Police University Muenster.

47. Siefener, M. (July 2011), Validierung eines Tests zur Erfassung von Emotionsregulations-

Kompetenz in der Führungsarbeit (SGT-F). [Test validation for the acquisition of emotion

regulation competence in management (SGT-F)]. German Police University Muenster.

48. Martin, C. (July 2011), Zum Zusammenhang zwischen Emotionen und der Zufriedenheit mit

polizeilichen Dienstleistungen - Interaktionsstudie in 4 Dienststellen der Polizei Branden-

burgs -. [On the relation between emotions and satisfaction with police services – Interac-

tion study at four offices of the police Brandenburg]. German Police University Muenster.

49. Weißert, J. (July 2011), Display Emotions – Vergleich von Mitarbeitererwartungen im Hin-

blick auf das Zeigen von Emotionen von Frauen und Männern in Führungssituationen.

[Display Emotions – Comparison of employees’ expectations with regard to the display of

emotions by women and men in leading situations]. German Police University Muenster.

50. Kluge, J. (September 2011). Emotionsregulationsfähigkeit von Führungskräften in der Po-

lizei - Eine Validierungsstudie des Situations-Gedanken-Tests/Führung. [Emotion regula-

tion competence of managers in the police – Validation study of the situational judgement

test/leadership]. German Police University Muenster.

51. Hartmann, M. (März 2010), Personenschutz in Krisenregionen – der Einfluss personaler

Ressourcen bei der Stressbewältigung in extremen Einsatzsituationen. [Personal security in

troubled regions - the influence of personal resources in coping with stress in extreme situ-

ations]. Unpublished Master’s-Thesis, German Police University, Muenster.

52. Lühning, M. (August 2010), Emotionen in Vernehmungen – Was Zeugen erleben. [Emo-

tions in interrogations- what witnesses go through]. Unpublished Master’s-Thesis, German

Police University, Muenster.

53. Wulff-Bruhn, T. (August 2010), Frauen in Führung – Eine vergleichende Untersuchung

von Frauen mit und ohne Führungsfunktion. [Women in leading positions - A comparative

study of women with and without managerial responsibilities]. Unpublished Master’s-The-

sis, German Police University, Muenster.

54. Reinhardt, K. (August 2010), Emotionsregulation durch Führungskräfte – Ein Qualitäts-

kriterium in der Interaktion mit den Mitarbeitern? [Emotion regulation by managers - a

quality criterion in the interaction with the staff?]. Unpublished Master’s-Thesis, German

Police University, Muenster.

55. Baumgärtner, H. (August 2010), Evaluation eines Emotionskompetenztestes zur Personal-

auswahl. [Evaluation of an emotion competence test for personnel selection]. Unpublished

Master’s-Thesis, German Police University, Muenster.

56. Münse, S. (Oktober 2010), Führungsverhalten im Kontext zu arbeitsrelevanten Verhaltens-

weisen und Einstellungen der Mitarbeiter. [Leadership in the context of work-related be-

haviors and attitudes of employees]. Unpublished Master’s-Thesis, German Police Univer-

sity, Münster.

57. Meinecke, S. (November 2010), Der Zusammenhang zwischen Führungsstil und der Moti-

vation von Organisationsmitgliedern. [The relationship between leadership style and moti-

vation of organizational members]. Unpublished Master’s-Thesis, German Police Univer-

sity, Muenster.

58. Lichtenthaler, P.W. (April 2009), Comparative Construct and Criterion-Related Validity of

Direct and Referent-Shift Consensus Operationalizations of Group Emotions. Unpublished

Diploma-Thesis, University of Trier.

59. Martens, A. (August 2009), Stressoren für Führungskräfte aus belastenden Interaktionen

mit Mitarbeitern und deren Wirkung auf das Arbeits- und Führungsverhalten. [Stressors


for managers from stressful interactions with employees and their effect on working and

leadership]. Unpublished Master’s-Thesis, German Police University, Muenster.

60. Philippzig, M. (August 2009), Emotionale Kompetenz von Führungskräften. Eine Validie-

rungsstudie zu einem Emotionskompetenztest. [Emotional competence of managers. A val-

idation study of an emotional competence test]. Unpublished Master’s-Thesis, German Po-

lice University, Muenster.

61. Mittmann, M. (August 2009), Emotionale Kompetenz. [Emotional competence]. Un-

published Master’s-Thesis, German Police University, Muenster.

62. Lerche, S. (November 2009), Die Polizei als Dienstleister – Vergleichende Untersuchung

des Dienstleistungsklimas dreier zusammengelegter niedersächsischer Dienststellen. [The

police as a service provider - Comparative study of the service climate of three consolidated

Lower Saxony departments]. Unpublished Master’s-Thesis, German Police University,

Muenster.

63. Cillien, P. (Mai 2008), Erste Überprüfung eines feldexperimentellen Designs zur Erfassung

der Wirkung von Display Rules in einer Bank. [First review of a field-experimental design

for detecting the effect of display rules in a bank.]. Unpublished Diploma-Thesis, Univer-

sity of Trier.

64. Eisenbrandt, K. (September 2008), Display rules bei der Polizeiarbeit. Ein Beitrag zu einem

internationalen Verbundprojekt. [Display rules in policing. A contribution to an interna-

tional joint project]. Unpublished Diploma-Thesis, Distance University of Hagen.

65. Heide, A.K. (Dezember 2008), Evaluation der Computerversion des Göttinger Polizei-

Auswahlverfahrens (GöPA-c) und Überprüfung der Äquivalenz zum Göttinger Polizei-

Auswahlverfahren (GöPA). [Evaluation of the computer version of the Goettingen police

selection process (GöPA-c) and review of the equivalence to the Goettingen police selec-

tion process (GöPA)]. Unpublished Diploma-Thesis, Georg-August-University, Goettin-

gen

66. Dormeyer, S. (Januar 2007). Emotionsarbeit als tägliche Anforderung an Führungskräfte.

Eine Analyse der Tätigkeitsmerkmale, Bearbeitungsstrategien und Konsequenzen mittels

Tagesprotokollen. [Emotion work as a daily requirement for managers. An analysis of job

characteristics, handling strategies and consequences through daily reports]. Unpublished

Diploma-Thesis, University of Trier.

67. Panaretos, S. (Januar 2007). Emotionsarbeit in Dienstleistungsberufen: Emotionale Ar-

beitsanforderungen und Konsequenzen bei Polizeibeamtinnen und Polizeibeamten. [Emo-

tion work in service occupations: emotional job demands and consequences on male and

female police officers]. Unpublished Diploma-Thesis, University of Trier.

68. Hahn, L. (März 2007). Konvergente, diskriminante und inkrementelle Validität einer Mess-

batterie Emotionaler Kompetenzen. [Convergent, discriminant and incremental validity of

a measurement battery for emotional competencies]. Unpublished Diploma-Thesis, Univer-

sity of Trier.

69. John, J. (Mai 2007). Die emotionale Arbeitsanforderung Emotionale Dissonanz, ihre kurz-

fristigen Konsequenzen und deren Determinanten. [The emotional work requirement emo-

tional dissonance, their short-term consequences and determinants]. Unpublished Diploma-

Thesis, University of Trier.

70. Neuser, V. (November 2007), Emotionsarbeit im Krankenhaus – Eine Tagebuchstudie.

[Emotion work in the hospital- a diary study]. Unpublished Diploma-Thesis, University of

Trier.

71. Bergamelli, L. (Dezember 2007), Emotionsarbeit im Dienstleistungsbereich am Beispiel

der Service-Mitarbeiter in einem Kreditinstitut. [Emotion work in the services industry us-

ing the example of the service staff in a bank]. Unpublished Diploma-Thesis, University of

Trier.


72. Scherp, E. (Juli 2006). Emotionsarbeit bei Führungskräften: Determinanten, Konsequenzen

und die Bedeutung der Ressource Emotionale Kompetenz. [Determinants, consequences

and the importance of the resource emotional competence]. Unpublished Diploma-Thesis,

University of Trier.

73. Mörsdorf, A. (Juli 2006). Emotionale Arbeitsanforderungen und ihre Konsequenzen am

Beispiel der Pflegetätigkeit im Krankenhaus. [Emotional job demands and their conse-

quences on the example of care within the hospital]. Unpublished Diploma-Thesis, Univer-

sity of Trier.

74. Fleming, N. (Dezember 2006). Die Wirkung der kognitiven Komponente der Beruflichen

Identität im Emotionsarbeitsprozess. [The effect of the cognitive component of professional

identity in the emotion work process]. Unpublished Diploma-Thesis, University of Trier.

75. Reichardt, B. (2002, May). Entwicklung und Konstruktvalidierung eines Verfahrens zur

Ermittlung sozialer Kompetenzen bei Bewerbern für den Polizeiberuf. [Development and

Evaluation of a Social Competence Assessment for Police Applicants]. Unpublished Di-

ploma-Thesis, Georg-August-University of Goettingen.

76. Meyer, K. (2002, May). Frankfurt Emotion Work Scales: Construct Validation in a Cross-

Cultural Context. Unpublished Diploma-Thesis, Georg-August-University of Goettingen.

77. Retzlaff, J. (2002, May). Emotionsarbeit und die Effekte auf Burnout und Arbeitszufrieden-

heit sowie die Bedeutung von Ressourcen im Lehrerberuf. [Effects of Emotion Work on

Burnout and Job Satisfaction and the Influence of Resources in the Teacher Profession].

Unpublished Diploma-Thesis, Georg-August-University of Goettingen.

78. Kielhorn, K. (2002, August). Empirische Untersuchung zum Einfluss von Emotionsarbeit

auf Burnout und Arbeitszufriedenheit bei Reiseverkehrskaufleuten. [Study on Effects of

Emotion Work on Burnout and Job Satisfaction in the Travel Agent Profession]. Un-

published Diploma-Thesis, Georg-August-University of Goettingen.

79. Selke, A. (2001, June). Evaluation der theoretischen und praktischen Ausbildung von

Polizeibeamten in Niedersachsen. [Evaluation of the Theoretical and Practical Training of

Police Officers in Lower Saxony]. Unpublished Diploma-Thesis, Georg-August-Univer-

sity of Goettingen.

80. Dörner, J. (2001, Sept.). Entwicklung und Konstruktvalidierung eines Verfahrens zur Er-

mittlung der kognitiven Fähigkeiten bei Bewerbern für den Polizeiberuf. [Development

and Evaluation of a Cognitive Ability Test for Police Applicants]. Unpublished Diploma-

Thesis, Georg-August-University of Goettingen.

81. Kesting, M. (2001, Oct.). Entwicklung und erste Evaluation eines Postkorbverfahrens für

den gehobenen Polizeivollzugsdienst des Landes Niedersachsen. [Development and Eval-

uation of an In-Basked Test for Police Applicants]. Unpublished Diploma-Thesis, Georg-

August-University of Goettingen.

Doctoral Thesis Committee

1. Messerli, T. L. (October, 2009). Experiencing and regulating positive and negative emo-

tions in social interactions: Two major parameters in the equation of human well-being.

Departement I, University of Trier, (Supervisor).

2. Scherp, E. (October, 2009). Diener zweier Herren: Analyse kundenbezogener Arbeitsan-

forderungen und Aufgaben aus der Sicht der Organisation, des Kundenkontaktpersonals

und der Kunden sowie derer Antezedenten und Konsequenzen - am Beispiel von Verkäuf-

ern im Einzelhandel –. [Servant of two masters: Analysis of customer-oriented work-re-

quirements and assignments from the point of view of the organization, the personnel re-

sponsible for customer contact and the customers as well as the antecedents and outcomes

- using the example of salesmen in the retail -]. Departement I, University of Trier, (Super-

visor).


3. Kamrad K. (January, 2006). Powered by Emotion! Eine Anwendung und Erweiterung des

Job Characteristics Modell von Hackman und Oldham bei personenbezogenen Tätigkeiten

im Dienstleistungsbereich. [Powered by Emotion! An application and an expansion of the

Job Characteristics Model by Hackman and Oldham with individual-related activities in the

service sector]. Departement I, University of Trier, (Supervisor).

4. Schröer, A. (September, 2005). Post-Merger-Integration – Mentale Modelle von Hand-

lungsstrategien zum Umgang mit Widerständen bei der Integration neuer Mitarbeiter. [Post-

Merger-integration – Mental models of operational strategies to handle oppositions during

the integration of new employees]. Departement I, University of Trier, (Supervisor).

Doctoral Thesis Principal Supervisor/ Chair

1. Boltz, J. (forthcoming), working title: The influence on the emotions of others as a facet of

emotional competence. A study in managers and personal service workers. German Police

University in Muenster.

2. Hartmann, M. (forthcoming), performance measurement in the police. German Police Uni-

versity in Muenster.

3. Lichtenthaler, P.W. (forthcoming June 2016), Antecedents process and outcomes of job

crafting. German Police University in Muenster.


Publications

Refereed Journal Publications and Refereed Book Chapter Publications

1. Lichtenthaler, P. W. & Fischbach, A. (in press). The Conceptualization and Measurement

of Job Crafting: Validation of a German Version of the Job Crafting scale. Zeitschrift für

Arbeits- und Organisationspsychologie. 2. Lichtenthaler, P. W. & Fischbach, A. 2016) Job Crafting and Motivation to Continue

Working beyond retirement age. Career Development International, 21, 447-497.

3. Fischbach, A., Lichtenthaler, P. W., Horstmann, N. (2015). Leadership and Gender Stere-

otyping of Emotions: Think Manager-Think Male? Journal of Personnel Psychology,

14(3), 153-162.

4. Xanthopoulou, D., Bakker, A. & Fischbach, A. (2013). Work Engagement Among Em-

ployees Facing Emotional Demands. Journal of Personnel Psychology, 12(2), 74–84.

5. Fischbach, A. (2009). Cross-National Cross-Cultural Research of Emotions at Work: A

Review and some Recommendations. In C.E.J. Härtel, N.M. Ashkanasy & W.J. Zerbe

(Eds.), Research on Emotion in Organizations, Vol. 5: Emotions in Groups, Organizations

and Cultures (pp. 299-325). Bingley: Emerald.

6. Fischbach, A. & Moosbrugger, H. (2008). The German EPP-D – How to Shorten and Im-

prove the Reliability and Validity of Eysenck's Personality Profiler (EPP). European Jour-

nal of Psychological Assessment, 24, 95-100.

7. Fischbach, A. & Cillien, P. (2008). Customers' perception of Employees' Friendliness in

Service-Interactions: Effects of Display rules. International Journal of Psychology, 43

(3/4), 374.

8. Fischbach, A. (2008). Service Work, Emotional Labor, and Emotion Regulation. Interna-

tional Journal of Psychology, 43 (3/4), 374.

9. Fischbach, A., Meyer-Gomes, K., Zapf, D. & Rank, J. (2006). Emotion work across cul-

tures: A comparison between the United States and Germany. In W. J. Zerbe, N. M. Ash-

kanasy & C. E. J. Härtel (Eds.). Research on Emotion in Organizations, Vol. 2: Individual

and Organizational Perspective on Emotion Management and Display,, (pp. 197-222). New

York: Elsevier.

10. Moosbrugger, H. & Fischbach, A. (2002). Evaluating the dimensionality of the Eysenck

Personality Profiler-German version (EPP-D): A contribution to the Super Three vs. Big

Five Discussion. Personality and Individual Differences, 33, 191-211.

Manuscripts in Review and Resubmit Status

1. Lichtenthaler, P. W., & Fischbach, A. Promotion- and prevention-focused job crafting: A

theoretical extension and meta-analytical test of the job demands-resources job crafting

model. Invited for 2nd revise and resubmit at Academy of Management Journal.

2. Lichtenthaler, P. W., & Fischbach, A. Job crafting and motivation to continue working

beyond retirement age. Invited for 2nd revise and resubmit at Career Development Inter-

national.


Manuscript Under Review

1. Lichtenthaler, P. W., & Fischbach, A. Health-oriented leadership and employee health and

performance: The mediating role of promotion- and prevention-focused job crafting. Under

1st round review at Work & Stress.

2. Fischbach, A. & Lichtenthaler, P.W. Emotions in police-citizen encounters and service

quality. Journal of Police and Criminal Psychology.

3. Lichtenthaler, P.W. & Fischbach, A. The role of functional and dysfunctional leadership

in the job demands-resources model. Journal of Leadership Studies.

4. Fischbach, A. & Lichtenthaler, P.W. I’m no lady; I’m a leader: When gender stereotypes

of anger do and don’t matter in leadership. Academy of Management Conference.

Non-Refereed Journal Publications

1. Fischbach, A., Lichtenthaler, P.W., Boltz, J. & Fink, S. (Eds.) (in preparation).

Psychische Störungen und Suizidprävention in der Polizei [Mental disorders and suicide

prevention in the police]. In: A. Fischbach, C. Lorei & H.P. Schmalzl (Eds.), Psychologie

in der Polizeiwissenschaft, Band 4. Frankfurt a. M.: Verlag für Polizeiwissenschaft.

2. Fischbach, A., Lichtenthaler, P.W., Boltz, J. & Werdes, B. (Eds.) (2017). Erfolgreiches

Personalmanagement in der Polizei [Successful HR management in the police]. In: A.

Fischbach, C. Lorei & H.P. Schmalzl (Eds.), Psychologie in der Polizeiwissenschaft,

Band 3. Frankfurt a. M.: Verlag für Polizeiwissenschaft.

3. Fischbach, A., Lichtenthaler, P.W., Boltz, J. & Schmalzl, H.P. (Eds.) (2016). Erfolgreich

im Einsatz: Zur Psychologie der polizeilichen Einsatzbewältigung [Successful police op-

erations]. In: A. Fischbach, C. Lorei & H.P. Schmalzl (Eds.), Psychologie in der Polizei-

wissenschaft, Band 2. Frankfurt a. M.: Verlag für Polizeiwissenschaft.

4. Fischbach, A., Boltz, J. & Lichtenthaler, P.W. (Eds.) (2015). Stark trotz Stress. Neue

Erkenntnisse aus Wissenschaft und Praxis [Strong despite stress – New evidence from re-

search and practice]. In: A. Fischbach, C. Lorei & H.P. Schmalzl (Eds.), Psychologie in

der Polizeiwissenschaft, Band 1. Frankfurt a. M.: Verlag für Polizeiwissenschaft.

5. Lichtenthaler, P. W. & Fischbach, A. (2010). Belastungsfaktor oder Ressource? Fluch

und Segen von Emotionsarbeit. [Stress factor or resource? Bane and Boon of emotional

work] Praeview – Zeitschrift für innovative Arbeitsgestaltung und Prävention,

Sonderausgabe, 8-9.

6. Boltz, J., Fischbach, A., Decker, C. & Hahn, A.H. (2010). Wertschätzung sichtbar ma-

chen – Das Kundenfeedback-Tool. [Esteem made visible - the customer feedback tool].

Praeview – Zeitschrift für innovative Arbeitsgestaltung und Prävention, 3, 16-17.

7. Ciesinger, K.-G., Fischbach, A. & Klatt, R. (2010). Berufe im Schatten – Was fördert die

Wertschätzung in benachteiligten Dienstleistungsberufen? [Jobs in the shade - what pro-

motes the appreciation in disadvantaged services occupations?] Praeview – Zeitschrift für

innovative Arbeitsgestaltung und Prävention, 3, 6-7.

8. Decker, C. & Fischbach, A. (2010). Der Zusammenhang zwischen Wertschätzung, Stolz,

Zufriedenheit und Engagement im Einzelhandel – Vorgesetzte und Kollegen spielen eine

wichtigere Rolle als Kunden. [The relationship between esteem, pride, satisfaction and

commitment in retail - managers and colleagues play a major role than the custoers]. Prae-

view – Zeitschrift für innovative Arbeitsgestaltung und Prävention, 3, 10-1

9. Fischbach, A. (2010). Emotionsregulation – Eine zentrale Gesundheitsressource der Zu-

kunft. [emotion regulation – a central health resource for the future]. Praeview –

Zeitschrift für innovative Arbeitsgestaltung und Prävention, 2, 24-25.


10. Fischbach, A. & Lichtenthaler P. W. (2010). Die Polizei – Dein Dienstleister. [The Police

- Your service provider ]. Polizei Heute, 4, 17-20.

11. Lichtenthaler, P. W. & Fischbach, A. (2010). Belastungsfaktor oder Ressource? Fluch

und Segen von Emotionsarbeit. [Stress factor or resource? Curse and blessing of emo-

tional labor]. Praeview – Zeitschrift für innovative Arbeitsgestaltung und Prävention, 3,

12-13.

12. Fischbach, A. (2009). Emotionale Intelligenz im Führungskontext – Viele Mythen, erste

Befunde und offene Fragen. [Emotional intelligence in the context of leadership - Many

myths, initial findings and open questions]. Personalführung, 6, 36-47.

13. Fischbach, A. (2003). Das Göttinger Polizei-Auswahlverfahren (GöPA) [The Goettingen

Police assessment for personnel selection]. Die Polizei, 3, 81-84.

Book Chapters

1. Fischbach, A. & Lichtenthaler, P.W. (in preparation). Psychische Störungen - Ein Thema

für die Polizei [Mental disorders – A topic for police work]. In: A. Fischbach, P.W.

Lichtenthaler, J. Boltz & s. Fink (Eds.), Psychische Störungen und Suizidprävention in der

Polizei. Frankfurt a. M.: Verlag für Polizeiwissenschaft.

2. Lichtenthaler, P.W., Fischbach, A., & Radschunat, J. (in preparation). Der Einfluss von

organisationale und arbeitsbezogene Fördernissen und Hemmnissen auf die Behandlungs-

bereitschaft bei psychischen Störungen [The impact of organizational and work-related

factors on treatment intentions]. In: A. Fischbach, P.W. Lichtenthaler, J. Boltz & s. Fink

(Eds.), Psychische Störungen und Suizidprävention in der Polizei. Frankfurt a. M.: Verlag

für Polizeiwissenschaft.

3. Vollmar, K. Fischbach, A., & Lichtenthaler, P.W. (2017). Kooperative Führung in der

Polizei: Vom verordneten Führungsgrundsatz zum beobachtbaren Führungskonzept [Co-

operative leadership in the police – From normative leadership theory to leadership behav-

ior]. In: A. Fischbach, P.W. Lichtenthaler, J. Boltz & B. Werdes (Eds.), Erfolgreiches

Personalmanagement in der Polizei (S. 11-38). Frankfurt a. M.: Verlag für Polizeiwissen-

schaft.

4. Fischbach, A., Lichtenthaler, P.W., & Vollmar, K. (2017). Gute Führung in der Polizei

messbar machen: Der Fragebogen zur Erfassung Kooperativer Führung in der Polizei (F-

KFS) [Development of measure of cooperative leadership behavior in the police]. In: A.

Fischbach, P.W. Lichtenthaler, J. Boltz & B. Werdes (Eds.), Erfolgreiches Personal-

management in der Polizei (S. 39-64). Frankfurt a. M.: Verlag für Polizeiwissenschaft.

5. Fischbach, A., Lichtenthaler, P.W., Boltz, J., & Hoffmann, K. (2017). Der SGT-F: Ein

Fähigkeitsbasierter Test zur Erfassung der Emotionalen Regulationskompetenz von Füh-

rungspersonen in der Polizei [The SGT-F: A situational judgment test of police leaders’

emotion regulation ability]. In: A. Fischbach, P.W. Lichtenthaler, J. Boltz & B. Werdes

(Eds.), Erfolgreiches Personalmanagement in der Polizei (S. 77-88). Frankfurt a. M.: Ver-

lag für Polizeiwissenschaft.

6. Fischbach, A. & Lichtenthaler, P.W. (2016). Polizeiliche Psychotraumatologie - For-

schungsstand, Versorgung, Offene Fragen, Umsetzung [Psychotraumatology in the police

- state of research, treatment, open questions, implementation]. In: A. Fischbach, P.W.

Lichtenthaler, J. Boltz & H.P. Schmalzl (Eds.), Erfolgreich im Einsatz: Zur Psychologie

der polizeilichen Einsatzbewältigung (S. 75-93). Frankfurt a. M.: Verlag für Polizeiwis-

senschaft.

7. Martin, C., Fischbach, A. & Lichtenthaler, P.W. (2016). Der Einfluss von Emotionen auf

die Zufriedenheit der Bürger*innen mit Polizeiinteraktionen [The impact of emotions on


service quality appraisals in police-citizen encounters]. In: A. Fischbach, P.W. Lichten-

thaler, J. Boltz & H.P. Schmalzl (Eds.), Erfolgreich im Einsatz: Zur Psychologie der

polizeilichen Einsatzbewältigung (S. 129-141. Frankfurt: Verlag für Polizeiwissenschaft.

8. Lichtenthaler, P.W., Fischbach, A. & Bersch, H. (2016). Ein Kontakt, eine Chance! Emo-

tionen in Bürger-Polizei-Interaktionen [One contact, one chance! Emotions in police-citi-

zen encounters]. In: A. Fischbach, P.W. Lichtenthaler, J. Boltz & H.P. Schmalzl (Eds.),

Erfolgreich im Einsatz: Zur Psychologie der polizeilichen Einsatzbewältigung (S. 143-

162). Frankfurt a. M.: Verlag für Polizeiwissenschaft.

9. Boltz, J. & Fischbach, A. (2015). Authentische Emotionen von Führungspersonen:

Treiber für Arbeitsengagement? (S.83-94). [Leaders’ authentic emotions - motor for work

engagement]. In: A. Fischbach, J. Boltz & P.W. Lichtenthaler (Hrsg.), Stark trotz Stress,

in A. Fischbach, C. Lorei, & H.P. Schmalzl (Hrsg.), Psychologie in der Polizeiwissen-

schaft, Band 1. Frankfurt: Verlag für Polizeiwissenschaft.

10. Fischbach, A., Lichtenthaler, P.W. & Boltz, J. (2015). Harte Fakten, gefährliche

Halbwahrheiten und totaler Nonsens – Evidenz aus der Arbeits- und Organisationspsy-

chologie ohne Konsequenz im Personalmanagement der Polizei (S.11 - 18). [Hart facts,

dangerous half truth, and total nonsense - evidence from work- and organizational psy-

chology without consequences in HR Management of the police]. In: A. Fischbach, J.

Boltz & P.W. Lichtenthaler (Hrsg.), Stark trotz Stress, in A. Fischbach, C. Lorei, & H.P.

Schmalzt (Hrsg.), Psychologie in der Polizeiwissenschaft, Band 1. Frankfurt: Verlag für

Polizeiwissenschaft.

11. Fischbach, A., Boltz, J. & Lichtenthaler, P.W. (Hrsg.) 2015. Stark Trotz Stress. Neue

Erkenntnisse aus Wissenschaft und Praxis. [Strong despite stress]. In A. Fischbach, C.

Lorei & H.P. Schmalzl (Hrsg.), Psychologie in der Polizeiwissenschaft, Band 1. Frank-

furt: Verlag für Polizeiwissenschaft.

12. Fischbach, A., Lorei, C. & Schmalzl, H.P. (Hrsg.) 2015. Psychologie in der Polizeiwis-

senschaft. [Psychology in Police Sciences]. Schriftenreihe. Frankfurt: Verlag für Polizei-

wissenschaft.

13. Lorei, C., Hallenberger, F., Fischbach, A., Lichtenthaler, P.W. (2014). Polizei & Stress

(S. 211- 282). [Police and stress]. In C. Lorei & F. Hallenberger (Hrsg.), Grundwissen

Stress. Frankfurt: Verlag für Polizeiwissenschaft.

14. Fischbach, A., Lichtenthaler, P.W., Horstmann, N. Boltz, J. (2014). Stresstheorien – Zen-

trale und aktuelle Stresskonzeptionen für die polizeiliche Praxis (S.5-29). [Stress theories

- core theories and concepts for police management]. In C. Lorei & F. Hallenberger

(Hrsg.), Grundwissen Stress. Frankfurt: Verlag für Polizeiwissenschaft.

15. Fischbach, A., Decker, C. & Lichtenthaler, P.W. (2012). Emotionsarbeit, Stolz und

Wertschätzung in Einzelhandel und Pflege. [Emotion work, pride and appreciation in re-

tail and in care]. R. Reichwald, M. Frenz, S. Hermann & A. Schipanski (Hrsg.), Zukunfts-

feld Dienstleistungsarbeit (S.525 - 539). Wiesbaden: Springer Gabler-Verlag.

16. Fischbach, A., Wohlers, C., Lichtenthaler, P.W., Zeuch, N. & Decker, C. (2011). Service

erfolgreich gestalten – Wertschöpfung durch Wertschätzung im Einzelhandel. [Successful

service design – Added value through appreciation in retail]. In K.-G. Ciesinger, A. Fisch-

bach, R. Klatt & H. Neuendorff (Eds.), [jobs in the shade] Muenster: LIT-Verlag.

17. Fischbach, A. & Boltz, J. (2011). Emotionsarbeit im Einzelhandel und Messung emo-

tionsbezogener Kompetenzen. [Emotion work in the retail sector and measurement of

emotion-related competencies]. In K.-G. Ciesinger, A. Fischbach, R. Klatt & H. Neuen-

dorff (Eds.), [jobs in the shade] Muenster: LIT-Verlag.

18. Fischbach, A., Decker, C., Zeuch, N. & Lichtenthaler, P.W. (2011). Unterschiedliche

Wertschätzungserfahrungen in der Alten- und Krankenpflege. [Different experiences with

appreciation in elder care and in nursing]. In K.-G. Ciesinger, A. Fischbach, R. Klatt & H.

Neuendorff (Eds.), [jobs in the shade] Muenster: LIT-Verlag.


19. Fischbach, A., Wagner, C.M., Decker, C. & Boltz, J. (2011). Kundenseitige

Wertschätzung erhöhen und nutzen – Entwicklung und erster Praxistest des Kunden-Feed-

back-Tools TEK. [Enhancing and using customers’ appreciation – Development and first

field test of the Customer-Feedback-Tool TEK]. In K.-G. Ciesinger, A. Fischbach, R.

Klatt & H. Neuendorff (Eds.), [jobs in the shade] Muenster: LIT-Verlag.

20. Ciesinger, K.-G., Fischbach, A., Klatt, R. & Neuendorff, H. (Eds.). (2011). Berufe im

Schatten. [jobs in the shade] Muenster: LIT-Verlag.

21. Decker, C. & Fischbach, A. (2010). Wertschätzung – Garant für gutes Arbeiten. [Appre-

ciation - a guarantee for good work].In T. Rigotti, S. Korek & K. Otto (Eds.), Gesund mit

und ohne Arbeit. [Healthy with and without work] (S. 237 – 248). Lengerich: Pabst

Sience Publishers.

22. Fischbach, A., Görgen, T., Kersten, J., Kölbel, R., Kugelmann, D., Ritsert, R. & Vera, A.

(Hrsg.) (ed.), Sicherheit. Polizeiwissenschaft und Sicherheitsforschung im Kontext. [Secu-

rity. Police science and security research in context]. Baden-Baden: NOMOS.

23. Fischbach, A. (2011). Demands, resources, and evidence from cross-cultural research

studies in stress research. In C. Wankel (Ed.), Management-Through-Collaboration-Team-

ing-Networked. Florence: Routledge.

24. Fischbach, A. (2008). The Göttingen Police Assessment Centre: Concept and Validity. In

M.K. Mandal (Ed.), In Search of the Right Personnel (pp. 266-279). Delhi: Macmillan In-

dia Ltd.

25. Fischbach, A. (2008). Profiling: A Strategy for Efficient Recruitment and Personnel Se-

lection. In M.K. Mandal (Ed.), In Search of the Right Personnel (pp. 113-123). Delhi:

Macmillan India Ltd.

26. Fischbach, A. & Antoni, C. (2008). Stress am Arbeitsplatz. [Stress in the workplace]. In

J. Zumbach & H. Mandl (Ed.), Pädagogische Psychologie in Theorie und Praxis. Ein

fallbasiertes Lehrbuch [Educational Psychology in theory and practice. A textbook based

on case studies]. (pp. 285 – 294). Goettingen: Hogrefe.

27. Milcu, M., Fischbach, A., Rafaeli, A., & Schmidt-Brasse, U. (Eds.), (2007). Modern Psy-

chological Research, Trends and Prospects. Sibiu: Psychomedia Publishing House.

28. Fischbach, A. (2007). Measurement of Emotional Labor with the Frankfurt Emotion

Work Scales. In M. Milcu, A. Fischbach, A. Rafaeli, & U. Schmidt-Brasse (Eds.), Modern

Psychological Research, Trends and Prospects (pp. 138-140). Sibiu: Psihomedia Publish-

ing House.

29. Fischbach, A. (2007). Emotional Labor from a Work Psychological Perspective: The Re-

definition Self-Regulation Model of Emotional Labor (RS Model). In M. Milcu, A. Fisch-

bach, A. Rafaeli, & U. Schmidt-Brasse (Eds.), Modern Psychological Research, Trends

and Prospects (pp. 13-26). Sibiu: Psychomedia Publishing House.

30. Zapf, D., Isic, A., Fischbach, A., & Dormann, C. (2003). Emotionsarbeit in

Dienstleistungsberufen. Das Konzept und seine Implikationen für die Personal- und Or-

ganisationsentwicklung. [Emotion work in service occupations. The concept and its impli-

cations for workforce and organizational development]. In K.-C. Hamborg & H. Holling

(Eds.), Innovative Ansätze der Personal- und Organisationsentwicklung [Innovative ap-

proaches to workforce and organizational development] (pp. 266-288). Goettingen:

Hogrefe.

31. Moosbrugger, H., Fischbach, A., & Schermelleh-Engel, K. (1998). Zur Konstruktvalidität

des EPP-D. [On the construct validity of the EPP-D]. In H. J. Eysenck, C. D. Wilson & C.

J. Jackson (Eds.), Eysenck Personality Profiler EPP-D. Manual (pp. 89-117). Frankfurt am

Main: Swets Test Services.


Selected Working Paper

1. Fischbach, A. & Lichtenthaler, P. W. Health-oriented leadership and employee work per-

formance and workability: The role of promotion- and prevention-focused job crafting.

2. Fischbach, A., Demerouti, E., Bakker, A., Bellingrath, S. & Kudielka, B. Individual Dif-

ferences in Emotional Labor. The Moderation Effect of Big-Five Personality and Self-Ef-

ficacy in the Relationship of Emotional Dissonance Appraisal and Regulation.

3. Zapf, D., Werner, C., Holz, M., Fischbach, A. & Dormann, C. Measuring Emotion Work

in Service Organisations.

4. Fischbach, A. & Lichtenthaler, P.W. Leader Emotion Regulation and Employee Work En-

gagement and Performance. The Role of Shared Emotions.

5. Boltz, J. & Fischbach, A. Antecedents and consequences of interpersonal emotion regula-

tion in leader-employee interactions.

6. Fischbach, A. & Lichtenthaler, P. W. Emotional climate and business outcomes in service

organizations.

7. Lichtenthaler, P.W. & Fischbach, A. HR practices and leadership emotions as energizers

for proactive service behaviors.

8. Lichtenthaler, P.W. & Fischbach, A. Lifetime exposure to shift work and workability: The

moderating effects of recovery experiences and work life balance.

9. Lichtenthaler, P.W. & Fischbach, A. Longitudinal interactive effects of shift work expo-

sure time and shift work models on police officers’ workability.

10. Fischbach, A. & Lichtenthaler, P.W. Development and validation of a situational judge-

ment test of emotion regulation competence in the retail industry.


ment test of emotion regulation competence in police services.

12. Lichtenthaler, P.W. & Fischbach, A. Empowering leadership, psychological empowerment

and motivation to continue working.

13. Lichtenthaler, P.W. & Fischbach, A. Service culture, service quality and service success:

Enacted values count.

14. Lichtenthaler, P.W. & Fischbach, A. Emotions and promotion- and prevention-focused job

crafting: A diary study.

15. Fischbach, A. & Lichtenthaler, P.W. Negative emotions in leader-follower interactions. A

threat for female leaders?


ment test of emotion regulation competence in leadership.

Internal Reports

1. Fischbach, A. & Lichtenthaler, P.W. (2014). Polizeiliche Psychotraumatologie – For-

schungsstand, Versorgung, Offene Fragen, Umsetzung [Psychotraumatology in the police

– Review, open questions, implementation]. Muenster: German Police University.

2. Fischbach, A., Horstmann, N., Boltz, J. & Lichtenthaler, P.W. (2013). Ergebnisbericht

Frauen in Spitzenpositionen. Ergebnisse des Teilprojekts Arbeitspsychologie des BMBF-

Projekts Frauen in Spitzenpositionen [Results from the project women in leadership].

Muenster: German Police University.

3. Fischbach, A., Lichtenthaler, P. W., Decker, C. & Boltz, J. (2010). Dienstleistungsbe-

dingungen, -einstellungen und -konsequenzen in der Pflege aus der Sicht von Auszu-

bildenden. [Service conditions, attitudes and consequences in care from the apprentices’

point of view]. Results from the sub-project work psychology of the BMBF-project ‘jobs


in the shade’ – Causes and circumstances for the social and individual appreciation of ser-

vice occupations. Muenster: German Police University.

4. Ciesinger, K.-G., Fischbach, A., & Klatt, R. (2010, in Druck). Berufe im Schatten – Ursa-

chen und Rahmenbedingungen für die soziale und individuelle Wertschätzung von

Dienstleistungsberufen. [Jobs in the shade- causes and conditions for social and individual

appreciation of the service sector]. Contribution to the BMBF's funding priority 'service

quality' brochure. Berlin: BMBF.

5. Fischbach, A., Lichtenthaler, P. W., Heide, A. K., Decker, C. & Boltz, J. (2009).

Dienstleistungsbedingungen, -einstellungen und -konsequenzen im Einzelhandel aus der

Sicht von Auszubildenden. [Service conditions, attitudes and consequences in retail from

the perspective of trainees]. First results of the sub-project work psychology of the BMBF-

project: jobs in the shade- causes and conditions for social and individual appreciation of

the service sector. Muenster: German Police University.

6. Fischbach, A. (2009). Ergebnisse der Mitarbeiterbefragung am Bischöflichen Gene-

ralvikariat des Bistums Trier (Abschlussbericht). [Results of the employee survey at the

Episcopal General Vicariate of the Diocese of Trier. (Final report)]. Muenster, German Po-

lice University.

7. Fischbach, A. (2007). GöPA-C/2. Das Göttinger Polizei-Auswahlverfahren –computer-

gestützte Neuentwicklungen und Parallelversionen (Handbuch für den Testleiter). [GöPA-

C / 2. The Goettingen police selection process, computer-based innovations and parallel

versions (manual for the test administrator)]. University of Trier, Faculty I, work, industrial

and organizational psychology.

8. Fischbach, A., Scherp, E., Fleming, N. & Uhl, M. (2006). "Passen wir zusammen?" Op-

timierung der Übereinstimmung von Studienganganforderungen und -angeboten mit den

Voraussetzungen der Studierenden durch gezielte Beratungsangebote. ["Do we match? Op-

timization of compliance of degree program requirements and offers with the qualifications

of the students through targeted counselling"]. Report of the research project 'University

candidate selection’ funded by the Research Fund of the University of Trier, 1 Round 2005.

University of Trier, Faculty I, work industrial and organizational psychology.

9. Fischbach, A. (2003). Determinants of emotion work. Dissertation, Georg-August-Univer-

sity,Goettingen. Available at: http://webdoc.sub.gwdg.de/diss/2003-/fischbach/fisch-

bach.pdf

10. Fischbach, A. (2002). Mitarbeiterbefragung zur Arbeitssituation in der Polizeiverwaltung.

Im Auftrag des Niedersächsischen Innenministeriums (Abschlussbericht). [Employee sur-

vey on working conditions in the police administration. On behalf of the Lower Saxony

Ministry of Interior (Final Report)]. Goettingen: Georg-August-University, Georg-Elias-

Mueller Institute of Psychology.

11. Moosbrugger, H. & Fischbach, A. (2002). Evaluating the dimensionality of the Eysenck

Personality Profiler-German version (EPP-D): a contribution to the 'Super Three' vs. 'Big

Five' Discussion. Personality and Individual Differences, 33, 191- 211.

12. Fischbach, A. (2000). GöPA. Das Göttinger Polizei-Auswahlverfahren. (Handbuch für den

Testleiter). [The Goettingen police selection process. (Handbook for the test administra-

tor)]. Goettingen: Georg-August-University, Georg-Elias-Mueller Institute of Psychology.

13. Fischbach, A., Selke, A. & Scholl, L.-O. (2000). Evaluation der theoretischen und prak-

tischen Ausbildung von Polizeibeamten in Niedersachsen/Hann. Münden (Projektbericht).

[Evaluation of the theoretical and practical training of police officers in Lower Saxony /

Hann. Münden (project report)]. Goettingen: Georg-August-University, Georg-Elias-

Mueller- Institute of Psychology.


14. Moosbrugger, H. & Fischbach, A. (1999). How to improve the reliability and validity of a

German version of Eysenck's Personality Profiler (EPP).Works from the Institute of Psy-

chology, Issue 8/1999. Johann Wolfgang Goethe University of Frankfurt/Main, Institute of

Psychology.

15. Moosbrugger, H., Fischbach, A. & Schermelleh-Engel, K. (1999). On the construct validity

of the EPP-D. Works from the Institute of Psychology, Issue 4/1999. Johann Wolfgang

Goethe University of Frankfurt/Main, Institute of Psychology.

16. Fischbach, A. (1998). Empirische Überprüfung der dimensionalen Annahmen des Eysenck

Personality Profilers-Deutsch (EPP-D). [Empirical verification of the dimensional assump-

tions of the Eysenck Personality Profiler-German (EPP-D)]. Unpublished Diploma Thesis,

Johann Wolfgang Goethe University of Frankfurt/Main.

Refereed Presentations

1. Lichtenthaler, P.W. & Fischbach, A. (2017, September). Eine Tagebuchstudie zu promo-

tions- und präventionsfokussiertem Job Crafting. Paper presented at the 10th Meeting of

the Professional Group for Work and Organizational Psychology in the DGPs, Dres-

den, Germany.

2. Lichtenthaler, P.W. & Fischbach, A. (2017, September). Negative Emotionen und emo-

tionale Ansteckungsprozesse in der Führungsarbeit. Ein Problem für weibliche Führung-

spersonen? Paper presented at the 10th Meeting of the Professional Group for Work

and Organizational Psychology in the DGPs, Dresden, Germany.

3. Lichtenthaler, P.W. & Fischbach, A. (2017, May). Day-level promotion- and prevention-

focused job crafting effects on emotional experiences and compensatory effort. Paper pre-

sented at: P.W. Lichtenthaler, M. Tims & A. Fischbach: New perspectives on job crafting

behaviors: The good and the bad sides. Symposium conducted at the 18th Conference of

the European Association of Work and Organizational Psychology (EAWOP), Dub-

lin, Ireland.

4. Fischbach, A. & Lichtenthaler, P.W. (2017, May). A theoretical model of promotion- and

prevention-focused job crafting. Paper presented at: P.W. Lichtenthaler, M. Tims & A.

Fischbach: New perspectives on job crafting behaviors: The good and the bad sides. Sym-

posium conducted at the 18th Conference of the European Association of Work and

Organizational Psychology (EAWOP), Dublin, Ireland.

5. Lichtenthaler, P.W. & Fischbach, A. (2017, May). Emotional contagion processes in

leader-follower interactions, a threat for female leaders. Paper presented at: P.W. Lichten-

thaler, T. Hentschel & A. Fischbach: Gender and the leadership lifespan in context: From

becoming to being a (female) leader. Symposium conducted at the 18th Conference of

the European Association of Work and Organizational Psychology (EAWOP), Dub-

lin, Ireland.

6. Lichtenthaler, P. W. & Fischbach, A. (2016, August). Promotion- and Prevention-Fo-

cused Job Crafting: A Theoretical Extension and Meta-Analytical Test of the Job De-

mands-Resources Job Crafting Model. Paper accepted for presentation at the Annual

Meeting of the Academy of Management, Anaheim, US.

7. Fischbach, A. & Lichtenthaler, P. W. (2016, September). Health-oriented leadership and

employee work performance and workability: The role of promotion- and prevention-fo-

cused job crafting. Paper accepted for presentation in P.W. Lichtenthaler, T. Bipp & A.

Fischbach: Craft Your Job! Employees Redesigning Their Work to Stay Healthy and Per-

form Well. Symposium conducted at the 50th Congress of the German Society for Psy-

chology (DGPs), University of Leipzig.

8. Lichtenthaler, P.W. & Fischbach, A. (2016, September). Job Crafting and motivation to


continue working of older employees: The role of work sense of coherence and burnout.

Paper accepted for presentation in P.W. Lichtenthaler, T. Bipp & A. Fischbach: Craft

Your Job! Employees Redesigning Their Work to Stay Healthy and Perform Well. Sym-

posium conducted at the 50th Congress of the German Society for Psychology (DGPs),

University of Leipzig.

9. Fischbach, A., Lichtenthaler P. & Schein, Virginia E. (2015, May). Mind gap! Organiza-

tions on their way to gender fairness: Where we are, and where we should go. Paper pre-

sented at the 17th Conference of the European Association of Work and Organiza-

tional Psychology (EAWOP) 2015, Oslo.

10. Lichtenthaler, P. W. & Fischbach, A. (2015, May). Proactive vs. reactive job crafting: A

meta-analytic review and update of job crafting theory. Paper presented at the 17th Con-

ference of the European Association of Work and Organizational Psychology (EA-

WOP) 2015, Oslo.

11. Boltz, J. & Fischbach, A. (2013, May). Interpersonal emotion regulation - Make custom-

ers feel happy and feel well, too. Paper presented at the 16th Conference of the Euro-

pean Association of Work and Organizational Psychology (EAWOP) 2013, Münster.

12. Lichtenthaler, P. W., Horstmann, N. & Fischbach, A. (2013, October). Leadership and

Emotions: Think Manager – Think Male? Paper presented at the EAWOP SGM Gender

Equality in Organizations, Goethe University, Frankfurt.

13. Lichtenthaler, P. W. & Fischbach, A. (2011, September). Proaktivität bei der Arbeit: Eine

Metaanalyse. [Pro-activity at work: A meta-analysis]. Working group contribution on the

7th Meeting of the professional group for work and organizational psychology in the

DGPs, Rostock.

14. Wagner, C., Fischbach, A., Lichtenthaler, P.W., Eßer, L., Hänsel, J. & Weißert, J. (2011,

September). Anforderungen an weibliche und männliche Führungskräfte. [Demands on

female and male managers]. Working group contribution on the 7th Meeting of the pro-

fessional group for work and organizational psychology in the DGPs, Rostock.

15. Decker, C., Fischbach, A., Wohlers, C. & Lichtenthaler, P. W. (2011, September). Rah-

menbedingungen für das Erleben von Wertschätzung und Stolz in der Dienstleistung-

sarbeit. [Circumstances for the experience of appreciation and pride in service work].

Working group contribution on the 7th Meeting of the professional group for work and

organizational psychology in the DGPs, Rostock.

16. Wohlers, C., Fischbach, A. & Lichtenthaler, P. W. (2011, September). Zufriedener

Kunde - gesunder Mitarbeiter? Der Zusammenhang von Kundenzufriedenheit und

Wohlbefinden von Dienstleistungsarbeitern. [Satisfied Customer – healthy employee? The

relation of customer satisfaction and the wellbeing of service workers]. Working group

contribution on the 7th Meeting of the professional group for work and organizational

psychology in the DGPs, Rostock.

17. Fischbach, A., Wohlers, C. & Lichtenthaler P. W. (2011, May). Emotional labour and au-

thenticity in leadership. Paper to be presented at the 15th Conference of the European

Association of Work and Organizational Psychology (EAWOP) 2011, Maastricht.

18. Decker, C. & Fischbach, A. (2011, May). Nice Customers, Excellent Service: Customers’

Service Appreciation as a Predictor of Positive Service Outcomes. Paper to be presented at

the 15th Conference of the European Association of Work and Organizational Psy-

chology (EAWOP) 2011, Maastricht.

19. Lichtenthaler, P. W. & Fischbach, A. (2011, May). Service climate as antecedent of cus-

tomer service appreciation. Paper to be presented at the 15th Conference of the European

Association of Work and Organizational Psychology (EAWOP) 2011, Maastricht.

20. Boltz, J., Eßer, L. & Fischbach, A. (2011, May). A situational judgement test for emotion

regulation competence in the retail industry. Paper to be presented at the 15th Conference


of the European Association of Work and Organizational Psychology (EAWOP) 2011,

Maastricht.

21. Zeuch, N., Wagner, C. & Fischbach, A. (2011, May). Women's career success: Career mo-

tivation as a mediator of the career booster-career success relationship. Paper to be pre-

sented at the 15th Conference of the European Association of Work and Organizational

Psychology (EAWOP) 2011, Maastricht.

22. Fischbach, A., Lichtenthaler, P. W. & Hahn, A. C. (2011, May). Effects of emotional cli-

mate on business performance in service organizations. Paper to be presented at the 15th

Conference of the European Association of Work and Organizational Psychology (EA-

WOP) 2011, Maastricht.

23. Boltz, J. & Fischbach, A. (2011, May). A situation judgement test of emotion regulation in

the police context. Paper to be presented at the 15th Conference of the European Associ-

ation of Work and Organizational Psychology (EAWOP) 2011, Maastricht.

24. Boltz, J. & Fischbach, A. (2011, May). Consequences of interpersonal emotion regulation

in leader-employee interactions. Paper to be presented at the 15th Conference of the Eu-

ropean Association of Work and Organizational Psychology (EAWOP) 2011, Maas-

tricht.

25. Fischbach, A. & Decker, C. (2011, April). What's Good for Customers is Good for Service

Workers: Appreciation as a Source and Work Engagement as a Consequence of Service

Workers' Pride. Poster at the 26nd Annual SIOP conference 2011, Chicago.

26. Boltz, J. & Fischbach, A. (2011, April). Interpersonal emotion regulation in leadership.

Poster at the 26nd Annual SIOP conference 2011, Chicago.

27. Decker, C. & Fischbach, A. (2010, September). Wertschätzung und Anerkennung durch

die Kunden als Ressource in der Dienstleistungsarbeit. [Appreciation and recognition by

the customers as a resource in the service work.] Poster Group Contribution to the 47th

Congress of the German Society for Psychology (DGPs), University of Bremen.

28. Boltz, J. & Fischbach, A. (2010, September). Intra- und interpersonale Emotionsregula-

tionsstrategien beim Kundenkontakt und deren Auswirkungen auf die Kundenzufrieden-

heit. [Intra-and inter-personal emotion regulation strategies for customer contact and their

impact on customer satisfaction.] Working Group Contribution to the 47th Congress of the

German Society for Psychology (DGPs), University of Bremen.

29. Lichtenthaler, P.W. & Fischbach, A. (2010, September). Stolz als personale Ressource in

der Dienstleistungsarbeit. [Pride as a personal resource in the service work.] Working

Group Contribution at the 47th Meeting of the German Society for Psychology (DGP),

University of Bremen.

30. Fischbach, A. & Lichtenthaler, P. W. (2010, April). Do emotionally intelligent leaders

manage emotions wisely? Paper to be presented at: R. G. Jones, (Chair), Meta-analysis and

beyond: Extending the EI nomological network. Symposium at the 25th Annual SIOP

conference 2010, Atlanta, GA.

31. Xanthopoulou, D., Bakker, A.B. & Fischbach, A. (2009, October). Emotional Labor and

Work Engagement: The Role of Personal Resources. Paper presented at the eighth Interna-

tional Conference on Occupational Stress and Health (APA NIOSH 2009), University

Puerto Rico.

32. Lichtenthaler, P. W. & Fischbach, A. (2009, September). Gruppenemotionen in Ar-

beitsgruppen. [Group emotions in work groups.] Working Group Contribution at the 6th

Meeting of the professional group of Occupational and Organizational Psychology of

the German Society for Psychology (DGPs), University of Vienna.

33. Boltz, J. & Fischbach, A. (2009, September). Effekte geteilter Emotionen am Arbeitsplatz.

[Effects of shared emotions at work.] Working Group Contribution at the 6th Meeting of

the professional group of Occupational and Organizational Psychology of the German

Society for Psychology (DGPs), University of Vienna.


34. Decker, C., Fischbach, A. & Eisenbrandt, K. (2009, September). Emotions- und Situa-

tionsspezifität von Emotionsregulationsstrategien. [Emotional and situational specificity of

emotion regulation strategies.] Working Group Contribution at the 6th Meeting of the pro-

fessional group of Occupational and Organizational Psychology of the German Soci-

ety for Psychology (DGPs), University of Vienna.

35. Fischbach, A. (2009, May). Positive Service Task Design as a Facilitator for Work En-

gagement. In B. Schneider (Chair), Employee Engagement: Individual and Organizational

Consequences. Invited Symposium conducted at the Fourteenth Conference of the Euro-

pean Association of Work and Organizational Psychology, Santiago de Compostela,

Spain.

36. Fischbach, A. & Lichtenthaler P. (2009, May). Effects of group emotions on team perfor-

mance. In D. Zapf (Chair): Emotions at work. Invited Symposium conducted at the Four-

teenth Conference of the European Association of Work and Organizational Psychol-

ogy, Santiago de Compostela, Spain.

37. Fischbach, A. & Lichtenthaler, P.W. (2008, September). What are Group Emotions and

how can they be measured? Level of Theory, Operationalization, Measurement and Analy-

sis in the Research of Emotions in Group. Twelfth International Workshop on Team

Working (IWOT12), Birmingham, GB

38. Fischbach, A. (2008, August). The bright and the dark side of customer service. Paper

presented at: D. Walker (Chair) & D. van Jaarsveld (Co-Chair), The Good, the Bad and the

Ugly: The Effect of Customer Behavior on Employee Attitudes and Behavior. Symposium

conducted at the Annual Meeting of the Academy of Management, Anaheim, US.

39. Fischbach, A. (2008, July). Cross-Cultural Emotion Research in Organizations - Method-

ological Issues. Paper presented at: A. Fischbach (Chair) & C. Härtel (Co-Chair), Cross-

Cultural Emotion Research in Organizations. Symposium conducted at the VI Interna-

tional Conference on Emotions and Organizational Life, Fontainebleau, France.

40. Fischbach, A. & Cillien, P. (2008, July). Customers' perception of Employees' Friendlyness

in Service-Interactions: Effects of Display rules. In A. Fischbach (Chair), Service Work,

Emotional Labor, and Emotion Regulation. Symposium conducted at the XXIX Interna-

tional Congress of Psychology, Berlin, Germany.

41. Fischbach, A. & Cillien, P. (2008, June). Effects of Display Rules and Emotion Regulation

Strategies on Service Interactions. In D. Holman (Chair) & A. Fischbach (Co-Chair), Emo-

tional Labor: Theoretical Developments. Invited symposium conducted at the first IWP

Conference, Sheffield University, UK.

42. Scherp, E. & Fischbach, A. (2007, September). Emotionsarbeit bei Führungskräften.

[Emotion work for managers.] Presentation at the 5th Meeting of the professional group

of Occupational and Organizational Psychology of the German Society for Psychology

(DGPs), University of Trier.

43. Fischbach, A., West, M. & Dawson, J. (2007, May). Linking service climate and climate

strength not only to customer, but also to service worker outcomes: An empirical test in a

health care setting. Paper presented at: D. Zapf (Chair), Recent Developments in the Psy-

chology of Service: Service Workers’ and Customers’ Perspectives. Symposium conducted

at the Thirteenth Conference of the European Association of Work and Organizational

Psychology, Stockholm, Sweden.

44. Fischbach, A. & Zapf, D. (2007, May). Emotion work and the perspective of work psy-

chology. Invited paper at: A. Fischbach (Chair), Recent Developments and Open Questions

in Emotional Labour: Contributions from Work, Service, Health and Interaction Focused

Perspectives. Invited symposium conducted at the Conference of the European Associa-

tion of Work and Organizational Psychology, Stockholm, Sweden.

45. Fischbach, A., West, M. & Dawson, J. (2007, April). Enhancing service climate, climate

strength and service quality in health care–beneficial for both: Patients and health care staff?


Paper presented at: A. Fischbach (Chair) & C. Dormann (Co-Chair), Stress in service inter-

action: Antecedents, processes, and moderators. Symposium conducted at the 22nd Annual

SIOP conference 2007, New York, NY.

46. Fischbach, A., Scherp, E. & Dormeyer, S. (2006, September).Determinanten und Effekte

gewählter Regulationsstrategien in der Emotionsarbeit. [Determinants and effects of se-

lected regulation strategies in emotional labor]. Paper presented at the 45th Congress of

the German Society for Psychology (DGPs), University of Erlangen-Nuremberg.

47. Fischbach, A., West, M. & Dawson, J. (2006, August). Emotion Work: Costs and Benefits.

Paper presented at the fifth International Conference on Emotions and Organizational

Life, Atlanta, GA.

48. Fischbach, A., West, M. & Dawson, J. (2006, July). The double-edged sword of role stress

in emotion work: staff’s and patients’ costs and benefits of stressful task design in nursing

work. In A. Rafaeli (Chair) & D. Zapf (Co-Chair), The Psychology of Service: Service

Climate, Service Interaction, Customer Satisfaction and Service Provider Well-being. Sym-

posium conducted at the XXVI International Congress of Applied Psychology, Athens.

49. Fischbach, A., West, M., & Dawson, J. (2006, May). Emotion Work: Costs and Benefits

of Stressful Task Design. In A. Fischbach (Chair), I. Welpe, D. Zapf, T. Kiefer, A. Rafaeli,

& C. Härtel (2006, May), Emotion in Organizations: What we know and where we want to

go. Track at the European Academy of Management Conference 2006, Oslo, Norway.

50. Fischbach, A. & Zapf, D. (2005, September). Emotionsarbeit – Zum Einfluss von Ser-

vicemerkmalen. [Emotional labor - the influence of service characteristics]. Presented at

the third meeting of the professional group "Work and Organizational Psychology" of the

German Society for Psychology (DGP). University of Bonn.

51. Fischbach, A. & Zapf, D. (2005, May). A work psychological framework for assessing

emotion work. In A. Fischbach (Chair) & D. Zapf (Co-Chair), Understanding emotion work

antecedents and consequences from customer and service provider perspectives. Sympo-

sium conducted at the Twelfth Conference of the European Association of Work and

Organizational Psychology, Istanbul, Turkey.

52. Fischbach, A., Rank, J. & Rodopman, O. B. (2005, April) Cross-cultural affect measure-

ment: General issues and the US-German example. In E. L. Levine (Chair), Measuring af-

fect in organizations: New measures, controversies and recent findings. Symposium con-

ducted at the 20th Annual SIOP conference, Los Angeles, CA.

53. Fischbach, A., & Zapf, D. (2004, September). Was ist emotionale Dissonanz? Experimen-

telle Befunde zum Einfluss organisationaler Variablen in der Dienstleistungsarbeit [What

is emotion work? Experimental findings about organizational determinants in service

work]. Paper presented at the 44th Conference of the German Society of Psychology

(DGPs), University of Goettingen, Germany.

54. Fischbach, A. (2004, August). Organizational focus on emotion work. Paper presented at

the Annual Conference of the Academy of Management, University of New Orleans,

USA.

55. Fischbach, A., Meyer-Gomes, K. & Zapf, D. (2004, June). Emotion work across cultures.

Paper presented at the fourth International Conference on Emotions and Organizational

Life, Birkbeck College, London, United Kingdom.

56. Fischbach, A., Meyer, K. & Zapf, D. (2003, May). Cross-cultural validation of an English

version of the Frankfurt-Emotion-Work Scales. In D. Zapf (Chair), Emotion work in service

industries. Theory, measurement and cross-cultural issues. Symposium conducted at the

Eleventh Conference of the European Association of Work and Organizational Psy-

chology, Lisboa, Portugal.

57. Fischbach, A., & Zapf, D. (2002, September). Neutralität als emotionale Arbeitsanforder-

ung [Neutrality as an emotional work demand]. Paper presented at the 43. Conference of

the German Society of Psychology (DGPs), Humboldt-University, Berlin, Germany.


58. Fischbach, A. & Zapf, D. (2002, July). Professional identity and socialization as determi-

nants of emotion work: The redefinition process. In D. Fay (Chair), Redefinition of tasks

and roles: What do we think we should do? Symposium conducted at the XXV Interna-

tional Congress of Applied Psychology, Singapore.

59. Fischbach, A. & Zapf, D. (2002, July). Professional identity and socialization as determi-

nants of emotion work. Paper presented at the third International Conference on Emo-

tions and Organizational Life, Bond-University Gold Coast, Australia.

60. Fischbach, A. & Zapf, D. (2001, September). Berufliche Identität und Sozialisation als

Prädikatoren für Emotionsarbeit. Vorgetragen auf der zweiten Tagung der Fachgruppe Ar-

beits- und Organisationspsychologie der Deutschen Gesellschaft für Psychologie

(DGPs, Universität Nürnberg.

61. Fischbach, A. & Zapf, D. (2001, May). Professional identity and socialization as determi-

nants of emotion work. Paper presented at the Tenth Conference of the European Associ-

ation of Work and Organizational Psychology, Prague, Czech Republic.

62. Fischbach, A., Moosbrugger, H. & Schermelleh-Engel, K. (1999, September). Kon-

struktvalidierungen mittels konfirmatorischer Faktorenanalyse am Beispiel des Eysenck

Personality Profiler (Deutsch). [Construct validations by CFA; considering the Eysenck

Personality Profiler as an example]. Paper presented at the Fourth General Meeting of the

Division Methods and Evaluation of the German Society of Psychology (DGPs), Uni-

versity of Leipzig, Germany.

63. Moosbrugger, H. & Fischbach, A. (1999, August). How to shorten the EPP without re-

markable loss of reliability and validity. Paper presented at the Fifth European Conference

of Psychological Assessment, University of Patras, Greece.

64. Moosbrugger, H. & Fischbach, A. (1999, July). Evaluation of the dimensionality of the

Eysenck Personality Profiler-German version. A contribution to the 'Super Three' vs. 'Big

Five'-discussion. Paper presented at the ninth Biennial Meeting of the International Soci-

ety for the Study of Individual Differences, Vancouver, Canada.

Refereed Symposia

1. Lichtenthaler, P.W., Hentschel, T. & Fischbach, A. (2017, May). Gender and the leadership

lifespan in context: From becoming to being a (female) leader. Symposium conducted at

the 18th Conference of the European Association of Work and Organizational Psy-

chology (EAWOP) 2017, Dublin, Ireland.

2. Lichtenthaler, P.W., Tims M. & Fischbach, A. (2017, May). New perspectives on job craft-

ing behaviors: The good and the bad sides. Symposium conducted at the 18th Conference

of the European Association of Work and Organizational Psychology (EAWOP) 2017,

Dublin, Ireland.

3. Lichtenthaler, P.W., Bipp, T. & Fischbach, A. (2016, September). Craft your job! Employ-

ees redesigning their work to stay healthy and perform well. Symposium conducted at the

50th Congress of the German Society for Psychology (DGPs), Leipzig, Germany.

4. Fischbach, A., Lichtenthaler P.W. & Schein, Virginia E. (2015, May). Mind the gap! Or-

ganizations on their way to gender fairness: Where we are, and where we should go. Sym-

posium conducted at the 17th Conference of the European Association of Work and

Organizational Psychology (EAWOP) 2015, Oslo, Norway.

5. Fischbach, A. & Decker, C. (2011). Wertschätzung und positive Interaktionen in der

Dienstleistungsarbeit. [Appreciation and positive Interaction at the service work]. Working

group on the 7th Meeting of the professional group for work and organizational psy-

chology in the DGPs, University of Rostock.


6. Fischbach, A. & Hülsheger, U. R. (2011). New directions in emotional labour research I:

Consequences of emotional labour. Symposium conducted at the 15th Conference of the

European Association of Work and Organizational Psychology (EAWOP) 2011, Maas-

tricht.

7. Hülsheger, U. R. & Fischbach, A. (2011). New directions in emotional labour research II:

Emotion regulation competencies. Symposium conducted at the 15th Conference of the

European Association of Work and Organizational Psychology (EAWOP) 2011, Maas-

tricht.

8. Dormann, C., Lichtenthaler, P. W. & Fischbach, A. (2010, September). Psychische Regu-

lation emotionaler Anforderungen in der Dienstleistungsarbeit. [Mental regulation of emo-

tional demands of service work.] Working Group on the 47th Congress of the German

Society for Psychology (DGPs), University of Bremen.

9. Fischbach, A. & Hülsheger, U. (2009, September). Die Arbeitspsychologie der Emotionen:

Darstellung, Regulation und Wahrnehmung von Emotionen in der Dienstleistungsarbeit, in

Arbeitsgruppen und in Organisationen. [The work psychology of emotions: presentation,

regulation and perception of emotions in service work, in work groups and organizations.]

Working Group on the 6th Meeting of the professional group work and organizational psy-

chology in the DGPs, University of Vienna.

10. Fischbach, A. & Härtel, C. (2008, July). Cross-Cultural Emotion Research in Organiza-

tions. Symposium conducted at the VI Emonet Conference, Fontainebleau, France.

11. Fischbach, A. (2008, July). Service Work, Emotional Labor, and Emotion Regulation.

Symposium conducted at the XXIX International Congress of Psychology, Berlin, Ger-

many.

12. Holman, D. & Fischbach, A. (2008, June). Emotional Labor. Theoretical Developments.

Invited symposium at the first IWP Conference, Sheffield University, UK.

13. Antoni, C., Bauer, C. & Fischbach, A. (2007, September). Psychologie im Arbeitsleben:

wissenschaftlich denken – praktisch handeln. [Psychology at work: think scientifically - act

practically.] Organization of the 5th Meeting of the professional group Work- and Or-

ganizational Psychology. University of Trier.

14. Fischbach, A., Zerbe, W., Eisenberg, J., Härtel, C., Rafaeli, A. & Welpe, I. (2007, May).

Emotion in Organizations. Track organized for the European Academy of Management

Conference 2007, Paris, France.

15. Fischbach, A. (2007, May). Recent Developments and Open Questions in Emotional La-

bour: Contributions from Work, Service, Health and Interaction Focused Perspectives. In-

vited symposium conducted at the Thirteenth European Congress on Work and Organi-

zational Psychology, Stockholm, Sweden.

16. Fischbach, A. & Dormann, C. (2007, April). Stress in service interactions: antecedents,

processes, and moderators. Symposium conducted at the 22nd annual SIOP conference

2007, New York, NY.

17. Tschan, F. & Fischbach, A. (2006, September). Emotionen und Emotionsarbeit in Organi-

sationen. [emotions and emotional work in organizations.] Workshop at the 45th Confer-

ence of the German Society of Psychology (DGPs), Erlangen University.

18. Fischbach, A., Welpe, I., Zapf, D., Kiefer, T., Rafaeli, A. & Härtel, C. (2006, May). Emo-

tion in Organizations: What we know and where we want to go. Track organized for the

European Academy of Management Conference 2006, Oslo, Norway.

19. Antoni, C., Fischbach, A., & Zapf, D. (2005, September). Anforderungen und Auswir-

kungen von Dienstleistungsarbeit. [Requirements and effects of service work.] Workshop

on the 4th Meeting of the professional group Occupational- and Organizational Psy-

chology of the German Society for Psychology. University of Bonn.


20. Härtel, C., Welpe, I., Eisenberg, J., Fischbach, A. & Spoerrle, M. (2005, May). Emotions:

Perspectives and practicalities. Track organized for the European Academy of Manage-

ment Conference 2005, LMU, Munich, Germany.

21. Fischbach, A. & Zapf, D. (2005, May). Understanding emotion work antecedents and con-

sequences from customer and service provider perspectives. Symposium conducted at the

Twelfth European Congress on Work and Organizational Psychology, Istanbul, Tur-

key.

22. Fischbach, A., & Zapf, D. (2004, September). Psychologische Aspekte von Dienstleistung-

sprozessen [Psychological aspects of service processes]. Workshop at the 44th Conference

of the German Society of Psychology (DGPs), University of Goettingen, Germany.

Research Dissemination

1. Fischbach, A., Lichtenthaler, P.W. & Schmalzl, H.-P. (2017, November). Jahrestagung der

Psychologinnen und Psychologen der Polizeien des Bundes, der Länder und europäischer

Nachbarregionen: Neue Erkenntnisse aus Wissenschaft und Praxis zur Einsatzpsychologie

in der Polizei [German police psychology annual conference: New evidence from research

and practice on operational psychology], German Police University in Muenster.

2. Fischbach, A. & Lichtenthaler, P.W. (2016, November). Jahrestagung der Psychologinnen

und Psychologen der Polizeien des Bundes, der Länder und europäischer Nachbarregionen:

Neue Erkenntnisse aus Wissenschaft und Praxis zu Stress, Erholung und Gesundheit in der

Polizei [German police psychology annual conference: New evidence from research and

practice on stress, recovery, and health in the police], German Police University in Muen-

ster.

3. Fischbach, A. & Schmalzl, H.P. (2015, November). Neue Erkenntnisse aus Wissenschaft

und Praxis zur Prävention Psychischer Erkrankungen und Suizidprophylaxe in der Polizei.

Jahrestagung der Psychologinnen und Psychologen der Polizeien des Bundes, der Länder

und europäischer Nachbarregionen. German Police University in Muenster.

4. Fischbach, A. & Werdes, B. (2014, November). Neue Erkenntnisse aus Wissenschaft und

Praxis zu organisations- und personalpsychologischen Fragestellungen in der Polizei.



5. Fischbach, A. & Schmalzl, H.P. (2013, November). Neue Erkenntnisse aus Wissenschaft

und Praxis zur Psychologie der Polizeilichen Einsatzbewältigung. Jahrestagung der Psy-

chologinnen und Psychologen der Polizeien des Bundes, der Länder und europäischer Na-

chbarregionen. German Police University in Muenster.

6. Fischbach, A. (2012, Dezember). Potenzial an die Spitze – Förderung von Frauenkarrieren

im Rahmen moderner Personalentwicklung. Transfertagung des Projektes „Frauen in

Spitzenpositionen des Polizeidienstes“. German Police University in Muenster.

7. Fischbach, A. & Lichtenthaler, P.W. (2012, November). Stark trotz Stress! Gesundheit und

Leistungsfähigkeit in der Polizei. Neue Erkenntnisse aus Wissenschaft und Praxis.



8. Fischbach, A., Klatt, R. & Ciesinger, K.-G. (2012, September). Frauen in Führung! – Neue

Modelle und Konzepte der Karriereförderung von Frauen. Organisation der 1. Wissen-

schaftlichen Tagung des BMBF-Projektes "Frauen in Spitzenpositionen". German Police

University in Muenster.

9. Fischbach, A. (Mai, 2011). Dienstleistung ist Emotion. [Service is emotion]. Service forum

at the final conference with the focus “Quality of service through professional work”.

Fraunhofer-Institute for work business and organization (IAO), Stuttgart.


10. Fischbach, A., Klatt, R. & Ciesinger, K.-G. (2010, January). Service-Design Success - New

Models and Concepts for Professional Service Work. Organisation of the 1st Scientific

Meeting of the BMBF project "jobs in the shade". German Police University, Muenster.

Scales and Tests

1. Fischbach, A. (2010). Der Situations-Gedanken-Test Führung (SGT-F). Münster:

Deutsche Hochschule der Polizei, Fachgebiet Sozial-, Arbeits- und Organisationspsychol-

ogie. The situational judgement test for management (SGT-F). German Police University,

Muenster, department of Social-, work- and organisational psychology.

2. Fischbach, A. (2010). Der Situations-Gedanken-Test Einzelhandel (SGT-E). Münster:

Deutsche Hochschule der Polizei, Fachgebiet Sozial-, Arbeits- und Organisationspsychol-

ogie. The situational judgement test in retail (SGT-E). Muenster: German Police Univer-

sity, department of Social-, work- and organisational psychology.

3. Fischbach, A. (2007). Der Situations-Gedanken-Test Polizei (SGT-P). Trier: Universität,

Abteilung für Arbeits- und Organisationspsychologie II. The situational judgement test of

the Police. (SGT-P). Trier: University, department of work- and organizational psychol-

ogy II.

4. Zapf, D., Mertini, H., Seifert, C., Vogt, C., Isic, A., & Fischbach, A. (2000). FEWS

(Frankfurt Emotion Work Scales, Frankfurter Skalen zur Emotionsarbeit). Version 4.0.

Frankfurt/Main, Germany: Johann-Wolfgang-Goethe-University, Institute of Psychology.

5. Zapf, D., Mertini, H., Seifert, C., Vogt, C., Isic, A., & Fischbach, A. (2000). FEWS

(Frankfurt Emotion Work Scales). English version 1.0. Frankfurt/Main, Germany:

6. Johann-Wolfgang-Goethe-University, Institute of Psychology.

7. Fischbach, A., & Retzlaff, J. (2000). Skalen zur beruflichen Identität von Lehrern [Pro-

fessional Identity Scales for Teachers]. Goettingen, Germany: Georg-August-University,

Georg-Elias-Mueller-Institute of Psychology.

8. Fischbach, A., & Kielhorn, K. (2000). Skalen zur beruflichen Identität von Reise-

verkehrskaufleuten [Professional Identity Scales for Travel Agents]. Goettingen, Ger-

many: Georg-August-University, Georg-Elias-Mueller-Institute of Psychology.

9. Fischbach, A. (1999). Skalen zur beruflichen Identität von Polizisten. [Professional Iden-

tity Scales for Police]. Goettingen, Germany: Georg-August-University, Georg-Elias-

Mueller-Institute of Psychology.

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