Rodrigo Pinto Gonçalves – PMP, Scrum Master CertifiedLos Angeles - California - US Phone: +1 (323) 684-9779 E-mail: rodrigo.p.goncalves@gmail.com

Area of Interest:Project Management / IT Service Management / Software Development / Scrum Master / Product Owner / Business Analysis

Main Qualifications:PMP certified professional with international experience in project management using Agile and Waterfall, and guided by best practices from PMBOK, ITIL, Lean and Theory of Constraints. Experience managing Software Development projects and IT Operation Support, such as Help Desks. Scrum Master and technical leadership for clients, development teams and users. Business Management and Analysis, identifying and defining business models and processes, raising requirements, proposing solutions and leading the whole development process until final delivery.Also, professor of ITIL, Software Engineer, Requirements Engineer and Project Management courses.

Academic Graduations:Bachelor’s in Computer Science - DPI/UFV - Universidade Federal de Viçosa - Brazil (2003).Master’s in System and Automation Engineer - DAS/UFSC - Universidade Federal de Santa Catarina - Brazil (2005).Business and Management Certificate Program - UCLA (September 2016).

Professional Experience:IBM - Belo Horizonte/MG/Brazil (March/2010 until May/2016)Sr. Technical Project Manager / Business Analyst Project Management with a strategic view of the business, following client metrics, risk analysis of change

requests and defining actions for a continuous improvement of processes.

Managing Software Development Projects, delegating and following up activities, implementing processes and Agile Methodologies into the development. Performing candidate interviews.

Conducting the team and the client during the development process, raising the requirements, proposing solutions, negotiating priorities, planning, coding and testing, until the final approval/acceptance of the software by the client.

Managing the client relationship “client facing”, negotiating with external providers, managing client expectation, responsible for the projects.

Business Analysis, acting as a liaison understanding the client needs (also guiding the client to possible desired requirements) and translating to the technical team for development tasks.

Acting as a Scrum Master and technical leadership of the team, managing the resources, guiding, coaching, mentoring and optimizing team performance.

Financial domain knowledge: Financial Analysis of projects, managing project costs, revenues and project budget.

Elaboration of the Project Plan and Financial Plans, proposing plans with the client team. Elaboration of Change Management Plans, Configuration Plans, Communication Plans, Incident and Problem Management Plans, …

IBM - Belo Horizonte/MG/Brazil (July/2008 until February/2010)IT Specialist / Technical Leader Management of IT Services, implementing a Service Desk, identifying client business models and aligning their

processes to ITIL best practices. Responsible for the support “self-service” in a 3-layer support process.

Elaboration of monthly reports with result analysis and metrics for the service provided to the clients, identifying tendencies and improvements according to the need for each client.

Sysmap - Belo Horizonte/MG/Brazil (July/2007 until July/2008)Software Developer / System Analyst Elaborating and development of a new framework in Java aiming to incorporate Web Services on the client

system, using methodologies and techniques of SOA, BPM and ESB.

System Analyst and Java Programmer (JSP, PL/SQL, script web, HTML, J2EE, Ajax and using frameworks: Hibernate, Struts, Spring) on the development of a CRM tool, identifying requirements and faults in the analysis/specification.

Status Celulares - Viçosa/MG/Brazil (July/2005 until May/2011)Consultant / Manager / Business Analyst Acting as a consultant, identify and model the business rules, as well define their processes (processes: sales,

purchases, contracts, support, and others), following the premises of the business.

Financial domain knowledge: Financial Analysis of projects using an Excel table sheets (close to an ERP system developed with MS Excel sheets) evaluating costs against revenues, controlling cash flow, payments, credit card sales and advance capital negotiations with banks.

Managing cross-functional teams from many fields: administrative, finance, managing projects, evaluating team performance, aiming optimization of processes and resources, interviewing candidates.

Other Activities:UNA-BH - UNA University - Belo Horizonte/MG (July/2012 until December/2014):Professor in Classes/Courses: IT Service Management (ITIL), Software Eng., Requirements Eng., Project Management.

UFSC - Florianópolis/SC (March/2004 until July/2004):Professor in Classes/Courses: Industrial Informatics II to the Control and Automation Engineer course.

Certifications:PSM I – Scrum Master Certified (Scrum.org) SCJP – Sun Certified Programmer for the Java 2 Platform 1.4ITIL® – Foundation v.3 Certified in IT Service ManagementPMP® – Project Management Professional

Idioms:Portuguese - native.English - fluent speaking and read/writing.French - intermediate.Spanish - intermediate.

Congresses and Articles:International Conference of the Chilean Computer Science Society - SCCC - IEEE Conference - Nov/2005:Article: Design Pattern for the Adaptive Scheduling of Real-Time Tasks with Multiple Versions in RTSJ.

Real Time Workshop - WTR (SBRC) - Brazil - May/2005:Article: Design Pattern for the Adaptive Scheduling of based on Period Flexibilization in RTSJ.

Specific Knowledge: SDLC, Agile Methodologies - SCRUM; IBM proprietary methodologies: RUP. Agile with Disciplines, ... ITIL and Development Best Practices: 3-tier support, Problem and Change Management Processes, … PMBOK Management best practices, Lean, Six-Sigma, Theory of Constraints, BPM modeling. Design Patterns (MVC, n-layers, GoF), OO (UML diagrams), Test Driven (TDD). Frameworks (Maven, Ant, Hibernate, Struts, Spring, AngularJS, jQuery, Bootstrap). Languages: Java, C / C++, C#, PHP, Python - HTML, CSS, Javascript, JSP. Tools:

Planning Tools: Rational Portfolio Manager, Rational Team Concert, MS Project, JIRA, Redmine. Development: Eclipse, NetBeans, BEA, RSA, RAD, MS Visual Studio Products JBoss: AS, ESB, BPM, ... Products IBM: RPM, RTC, RQM, RSA, RAD, WebSphere, COGNOS, DMS (ICM, ECM, FileNet)... Version Control Systems: Git, Subversion, CVS, Team Foundation Server Diagram tools: UML (Dia, RSA, Poseidon ...), DB (ERWin, …), BPMN (Bizagi, ...) Other: MS Office, MS Visio, virtualization tools (VMWare, KVM, OpenVM, Virtual Box), Jenkins.

Databases: Interbase, Firebird, MySql, Postgree, Oracle, DB2. Operating Systems: Linux/UNIX (RT/Linux - TimeSys Kernel), AIX, Mac and Windows.