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(A Joint Venture of State Bank of India & Insurance Australia Group)

SBI General/Recruitment/2014-15Dated: 8th October 2014

Applications are invited for the Current Vacancies mentioned below. Persons, who are

desirous and fulfil the eligibility criteria set out against each position, may send in their

application.

Current Vacancies

Current Vacancies in Claims

Current Vacancies in Human Resource & Learning

Current Vacancies in Information Technology

Current Vacancies in Internal Audit, Control & Risk

Current Vacancies in Operations

Current Vacancies in Strategy and PMO

Current Vacancies in Underwriting & Reinsurance

For more Vacancies kindly visit us again after few days!

IMPORTANT:

1. Job Titles and reporting lines are indicative and may be changed at the sole discretion of

the Company.

2. No hard copies or documents should be sent.

3. Communication will be sent to only those candidates who are found suitable in the

preliminary scrutiny.

4. Solicitation in any form by the applicant will lead to disqualification

5. This is not an offer of employment but only an invitation for applications for variouspositions. SBI General Insurance Company Ltd. has the absolute discretion not to

appoint any one for any of the positions.

6. Last date for receipt of filled in application for the above vacancies is 30thOctober 2014.

Personal Traits expected from all the applicants:

Enjoys and seeks out accountability for delivering expected results

Consultative and open to discussion and challenge

Willing to question and challenge the status quo Straightforward, honest, tells it as it is

Is persuasive and influential

Thinks whole of business, while still delivering results for own area of accountability


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Is entrepreneurial in approach; focuses on profitable growth and continuous

improvement

Tenacious and resilient

Skills expected from all the applicants:

Ability and willingness to work in project mode for setting up systems, procedures

and infrastructure in the chosen functional area and to take up active functional role

subsequently.

Good computer skills.


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CLAIMS

POSITION ID JOB TITLE WILL REPORT TO

CLM03005 AVP/Senior ManagerFraud &

Investigations (National Role)

AVPNational Claims Services

ELIGIBILITY

Required Qualification Required Experience

Degree/Diploma in Law /

Forensics / Financial Auditing

Preferred qualification in

Insurance

EssentialMinimum 7 yrs. of experience in similar role

Experience in developing and implementation of elements

of fraud management framework

Work experience in Fraud & Investigation (Internal &

External) management profile in financial services industry

/ General Insurance Co.

Experience in handling requirements from Risk &

Compliance team & implementing strategy initiatives

Experience in managing development of improvementstrategy, manage / support / oversee implementation of

System & Process improvements

Location

Corporate Office Mumbai

Key Responsibility of the Role

Identify lead Investigation process, monitor & control fraud claim cases for cases referred. Create network of Investigators across India Review Audit Reports to Identify action points & ensure implementation of the same within

Claims department

Prepare & circulate reports / MIS for Fraud Control Measure for SBI Claims Team

Prepare Standard reporting to regulators & Internal Stakeholders

Ensure implementation of suggestions made in Closed file Review for adoption of standard

guidelines for better implementation of fraud & Investigation guidelines

Promote and monitor compliance with SBIGIC fraud policies

Review & update of SBIGIC fraud control framework & guidelines



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Go to the First Page


CLM03006 Manager - Claims Admin &

Projects

AVPNational Claims Services

ELIGIBILITY


Graduate or 3 Year Diploma in

any Discipline from Govt. or

Govt. Recognised Institute

EssentialMinimum 5 yrs. of experience in similar role

Highly proficient with the keyboard and IT applications.

Microsoft Office Specialist (MOS) in Outlook, Excel, Word

and PowerPoint.

Development & drafting for claims projects.

Good communication and language skills. Fluency in at

least 2 languagesHindi, English

Excellent calendar management skills, including the

coordination of meetings

LocationCorporate Office Mumbai


Develop & facilitate NCS team on various manuals, procedures, process, circulars, liaising

with IT, drafting & presenting. Help in scheduling, booking, planning and executing tasks and

meetings of strategic importance ensuring requisite confidentiality at all times. Managing

conferances , travel, bookings & calenders for HOD.

Support in development of various new & existing project documents, process, formats,

manuals, presentations on the same for National Claims Services.

Support in development of various claims work flow based trackers, presentation (MWB,

BPRM, Claims IT Requirement). Liaising with IT.

Manage external and internal communication drafting on HODs behalf

Coordination with various department, and external stakeholders for various purposes for

various claims related tasks and meetings.

Managing schedule, meeting, calendar and files in a manner that supports HOD in being

efficient.

Develop quick understanding of the claims business environment, internal organization and

ways of working. Development of claims manuals, procedures, process, circulars, liaising, drafting &

presenting, trackers.

Ensuring all actions from claims management meetings and correspondence are recorded,

actioned and reported.

Review and summarize claims miscellaneous reports and documents; prepare background

documents and outgoing mail as necessary.

Managing and maintaining the HODs busy and constantly changing diary. Ensuring

colleagues are aware of changes that affect them in a timely manner.

Develop and maintain information systems (electronic and hard copy)


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HUMAN RESOURCE & LEARNING


Position ID Job Title Will Report To

HRM04002 Deputy Manager/Manager

Learning & Development

Sr Manager/AVPL&D

ELIGIBILITY


Minimum Graduation degree

Preferable: Licentiate or Associate III

(General Insurance stream)

Minimum 5-6 years of post qualification relevant

experience.

Preferable: The candidate should be preferably from

general insurance industry.Location

Bhopal, Bhubaneswar, Chandigarh , Ahmedabad


This position will be an integral part of the L&D team and will be responsible for:- a) Delivery of GI

Domain Training Programmes b) Creation and design of Content for Product & process training c)

Project Management of assigned Projects d) Sales Training for Agents, Banca Channels & Employees

Circle Training Manager: Manage and Conduct Domain & Behaviour Training as per the L&D

Philosophy

Conceptualise and deliver effective sales training programsConducting Product & Process & System specific training in accordance to the Training Plan. Delivery

of Retail Products like Motor, Health, Fire, Marine, LTH, PA SME Package, etc. For all sales channels

End to end logistics for sales & behavioural training in the region.

Content creation for high impact product & behavioural training programs.

Arranging, evaluating & empanelling suitable vendors for relevant training programs in the region.

Assisting in TNI Process & creation of employee training calendar

Conducting SP/Agent & other Sales training programs as allocated.

Manage/Conduct New Employee Orientation program within laid down TATs.

Maintain and continually update training related data and publishing MIS as laid down.

Communication with stakeholders to ensure there is no communication gap and trainingprogram is

executed in smooth mannerLinking the projects to Companys bottom lineManaging overall Logistics planning & budget.


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INFORMATION TECHNOLOGY


ITS04034 Manager

InformationManagement

Assistant Vice PresidentEnterprise Information

Management

ELIGIBILITY


Essential

a) Bachelors degree or higher

Preferred

a) Masters in BusinessAdministration

b) Associate / Fellowship in

General Insurance from a

recognised and reputed

institution

c) A combination of the above

qualifications will be an

advantage

57 years of experience, all in IT

At least 5 years of experience in Data Warehouse, ETL and

Business Intelligence

Preferred to have exposure to large Data warehouse sizes inthe range of 50 TB +

Preferred to have General Insurance domain exposure

Skills in managing the MIS & Report distribution through

different channels including automatic report bursting on

mobile end user devices

Ability to work under pressure, provide production level

support to the organization as required during peak times

Ability to work with minimum supervision

Location

Mumbai


This key position is to ensure adequate implementation of Data warehouse, Business Intelligence and Analytics.

The position is also responsible for end to end conceptualization and delivery of Analytics for the organization

using Data Warehouse and Business Intelligence tools and technology.

The incumbent in this position will be responsible for ensuring that the Data Management, Data-warehousing,

Business Intelligence, MIS & Reporting tools/applications are designed, implemented, monitored and managed

in a superior manner using the best practices to meet the current and future needs of the organization in terms

of data use and management. One of the key roles of this position would be to provide technical assurance for

the solution design and ensure use of best practices to deliver a high performance solution in an efficient and

effective manner. The MIS and reports generated using the business intelligence tool should be timely and

accurate to provide quick and effective decision making. The responsibilities include liaison with the vendors

and monitoring the performance of the vendors against established service level agreements.Responsible for

ensuring that the data warehouse, data marts, data management, business intelligence & reporting

tools/applications are implemented successfully and properly in a timely manner to meet the business needs.

Key Responsibilities:

1. Responsible for ensuring that the data warehouse, data marts, data management, business

intelligence & reporting tools/applications are implemented successfully and properly in a timely

manner to meet the business needs.

2. Ensure that the data-warehouse is designed using the best practices. Review and design the datamodels & schemas for appropriateness to business needs by working closely with the business teams.

3. Responsible for ensuring that the current and future business requirements around analytics, MIS and

reporting are met.

4. Responsible for implementation of a robust ETL Framework.

5. Work closely with the IT partner in establishing a strong working relationship.


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6. Ensure that any breach of SLAs by the IT partner are escalated and managed in an appropriate and

timely manner with minimum disruption to the operation of the business

Regularly review and audit the performance of the IT vendor against the terms and conditions as

defined and agreed.

7. Constantly seek to get feedback from the business and users of the IT services and take appropriate

corrective actions.

8. Conceptualize and drive the delivery of Business Dashboards.

Key Skills

Technical Skills

Data Warehouse Should have good knowledge and experience in data

ware house design and best practices

ETL Should have strong knowledge and experience on

one or more ETL tools, preferably ODI

Business Intelligence Hands on experience on one or more BI tools

Database Hands on experience on RDBMSdimensional

modelling, SQL and PL SQL

Master Data Management Thorough knowledge of best master datamanagement practices

Information Architecture and Management Thorough grasp of Enterprise level Information

Architecture and Management practices

Behavioral Skills

Thought Leadership Consistently challenge status quo and traditional

thinking.

Propose innovative solutions and implement new

and alternative ideas that set a new industry

standard.

Interpersonal skills Establish and maintain good relationships with

senior executives, key stakeholders, business analyst

teams and external service providers.Problem solving Ability to identify issues and resolve them in a timely

and effectively through innovative ideas.

Exhibits confidence and an extensive knowledge of

emerging industry practices when solving business

problems.

Push creative thinking beyond the boundaries of

existing industry practices and individual mindsets.

Communication skills Strong communication skills (read, write and speak)

including good listening skills. Good knowledge of

English and at least one regional language.

Ensure complete understanding when

communicating.

Assist in the facilitation of stakeholder meetings.

Deliver informative, well-organized presentations.

Decision making Strong leadership skills with the ability to make

concrete and timely decisions in critical times.

Act decisively. Is able to face problems and take

actions after rapidly weighing the benefits and

drawbacks.

Results Leadership Meet and exceed customer expectations.

Ability to drive results and demonstrate quick

business benefits.

Demonstrate initiative and risk taking.Demonstrating a drive to win in the market place.

Others Eye for details.


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Internal Audit, Control & Risk



IAC 03003 Assistant Manager/ Sr. ExecutiveInternal Audit DM - Internal Audit

ELIGIBILITY


Chartered Accountant / Graduate

with Insurance as major subject.

Preferred: Degree from III

Hands on 2-4 years work experience in internal audit.

Preferred: Work experience in general insurance company.

Location

Mumbai Corporate OfficeKey Responsibility of the Role

Key Responsibilities

To execute HO audit assignments as per approved audit plan.

To execute operational audit of branches on need basis.

To release audit reports in standard template within time line.

To ensure total implementation of corrective & preventive action.

Develop audit check list/ program for HO assignments.


IAC02002 Manager/Deputy ManagerRisk

Management

SVP -Internal Audit & Chief Risk Officer

ELIGIBILITY


Graduate / Post Graduate

Preferred : Graduate from Risk

Management stream

Hands on 4-6 years work experience in risk management function.

Preferred : Work experience in bank or general insurance

company

Corporate Office


Quarterly review of enterprise risk profile.

Annual review of functional risk profiles.

Preparing risk registers for major functions. Manage risk reporting on monthly basis.

Conduct risk management training.

Preparation of reports for risk management committee meeting of Board.


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Operations


POSITION ID JOB TITLE WILL REPORT TOOPS03005 Branch Operations Head (Grade: Asst. Manager/Sr.

Executive)

Regional Head-

Operations

ELIGIBILITY


Essential Graduation/Post Graduation in any faculty from a

recognised University/Institution. Strong knowledge of various

technology platforms and orientation to modern word-processing

and spreadsheet tools.

PreferredInsurance qualifications like Licentiate/Associate from

Insurance Institute of India or any Diploma or Certification coursefrom reputed University/Institution

Proficiency in Word, XL, Power-point, Microsoft Access.

Essential Minimum 2 years of

experience in an Insurance

Company/BPO industry.

Preferred

Work experience ina General Insurance industry.

Location (No. Of Vacancies : 3

Hubli(1), Hissar(1), Hyderabad(1)


1. Implement work processes; make use of Companys systems and software for issuance of

policies, post policy endorsements and servicing for all lines of business from the location.

2. Provide live support to Customer Service Executives on Technical, Systems and IT issues to

resolve their matters & timely escalate the same to relevant authorities to provide fast

solutions.

3. Define KRAs, KPIs, targets, performance measures for Team and monitor productivity on a

scheduled basis.

4. Identify training needs, design training courses, set training schedules, and conduct training

sessions for the Operations team in branches.

5. Report to superiors on defined frequency in the manner laid down.

6. Ensure a zero defect policy issuance and post policy issuance activities.

7. Provide efficient Claims services, smooth coordination, follow-up and assistance to service

providers.

8. Manage facilities and general administration of the office for smooth business environment

and ensure legal and statutory obligations are met at all times.

9. Provide IT, Training, Logistics support to SBI Branches and other Intermediaries for business

growth.

10.Support HO-HR in implementation of HR administration at the location.

11. Identify process deficiencies and hindrances, do root cause analysis, work solutions and

discuss them with superiors.

12.Play a change manager while implementing new processes when called for.


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STRATEGY AND PMO


STR PMO 01 AVP/SM - Strategy HeadStrategy & PMO

ELIGIBILITYRequired Qualification Required Experience

A Bachelors degree /or

higher

Masters in Business

Administration or

equivalent

More than 8 years of total work experience in BFSI (direct industry

experience or Consulting experience) of which 3~5 years of recent

work / project experience in the area of Strategy formation and

execution.

Location

Head Office - Mumbai


At SBI General, Strategy is more of an internal consulting organization that partners with executivemanagement and senior business leadership to create, analyze, and execute strategic and operational

initiatives to maximize company performance and long-term shareholder value. We are seeking a top

candidate with a strong background with proven strategy formulation and execution experience from

a leading strategy consulting organization or internal development role with a leading insurance

organization. Strategy department constantly works with business units and support functions in

formulating and executing initiatives on Growth and Performance, Market Strategies, Customer

Strategies, Business Transformation and Operational / Service Excellence.

Executable strategy requires fusing insightful thinking with disciplined implementation to achieve

breakthrough performance. The AVP/CM/SMStrategyrole will lead and support major corporatenew initiatives partnering with the top executives in the organisation. The major responsibilities for

this high impact role include:

Formulate strategic options, evaluate selected options and make recommendations on

decisions involving investments or decisions, comprehensively to senior management along

with key business leadership

Lead strategic engagements including sales, performance, financial and organizational

analysis, development and evaluation of recommendations, and implementation of strategic

solutions

Contribute to the overall strategic direction of the company by helping to identify, frame, and

develop responses to the key opportunities or issues facing the organisation / industry

Collect, analyze and synthesize data to develop hypotheses on various components of the

assignment; build and analyze financial models where necessary to evaluate the impact of

different strategic options on the business

Conduct desk-and market-based research to support Strategy formulation/assessment

Lead specific projects, to support the development and delivery of the strategy. Work with

cross functional teams (including consultants) to identify and analyse key levers impacting the

process / work area

Develop and maintain companys five year rolling-business plan and yearly Sales budgets at

Company, Branch, Channel, Product level. Work with Executive Leadership and Finance &

Budgeting, Sales, Underwriting and Claims teams in formulating and planning for yearly

targets and KPIs

Develop and maintain companys five year rolling-business plan and yearly Sales budgets at

Company, Branch, Channel, Product level. Work with Executive Leadership and Finance &

Budgeting, Sales, Underwriting and Claims teams in formulating and planning for yearly

targets and KPIs

Develop high-quality work product in various formats; formulate strategic recommendations


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for senior leadership and executives and Deliver on projects with predetermined measures of

success

Build relationships with key stakeholders in the organisation in order to ensure that the work

of the strategy function is leading the companies broader business objectives

Demonstrate the necessary professionalism and senior presence required to interface with

corporate executives on a regular basis and partner with business owners

Demonstrate a positive attitude, maintain absolute professional discretion and possess a highlevel of integrity

Bring an external advisorsperspective to the business. Use networks within and outside of

the industry to learn trends and best practises and evaluate how they can be applied to SBI

Generals business


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UNDERWRITING & REINSURANCE


UTG03023 Senior Underwriting ManagerMarine Insurance

(AVP Level)

National Underwriting ManagerCorporate & SME

ELIGIBILITY


Graduate with Insurance qualification

Preferred Qualification - Insurance qualification

equivalent to AAII

10 years in General Insurance with minimum

5/7 years experience in Marine cargo

underwriting

Location

Mumbai


The role is accountable for overseeing the provision of technical underwriting, referral management,

portfolio analysis, support and guidance across the Corporate / SME Marine portfolios to enable the

business to achieve targeted objectives

TECHNICAL UNDERWRITING

Ensure the team, at all level, provides technical underwriting guidance and direction on SpecialtyLines business to Development and Underwriting staff as well as Intermediaries.

IMPLEMENT UNDERWRITING STRATEGY, PROTOCOLS AND GUIDELINES

In conjunction with the National Underwriting ManagerCorporate & SME implement SBIGICs

Underwriting Policy in respect to Marine business and establish appropriate underwriting policies,

frameworks, protocols and guidelines to support a disciplined underwriting environment.

PORTFOLIO PERFORMANCE

To ensure profitability objectives for the marine portfolios are achieved by monitoring theperformance of the portfolios, identifying adverse trends and profitable trends and growth segments,

recommending actions to the National Underwriting ManagerCorporate & SME, and ensuring

agreed portfolio initiatives are implemented.

DEVELOPMENT OF UNDERWRITING COMPETENCY

Develop processes and build an environment through training to develop skills for operational staff, in

respect of Marine business.


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UTG 05005 Executive/Senior Executive -Credit Insurance Service &

Administration

Senior Commercial UnderwritingManagerCredit Insurance

ELIGIBILITY


Graduation Preferably the person should have minimum 3 to 5 years of

Industry experience in handling Administration of Credit

Insurance

Location

Mumbai


Manager administration of the credit insurance and servicing activities including coordinating

with all relevant teams to smoothly manage entire lifecycle of Trade Credit Insurance Policy.

Preparation and Issuance of Credit Insurance Policy

Limit administration & processing.

Issuance and monitoring of the limit endorsements.

Manage Quarterly turnover declarations.

Monitor limits fees, Intervention fees, Premium Installment invoices etc.

Maintaining various MIS for Credit Insurance & related compliances.

current vacancies 21st

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