current salary 23 grade: flsa status

1

Computer Operations Technician

PLEASANTON UNIFIED SCHOOL DISTRICT

Job Description

Title: Computer Operations Technician

Reports to: Program

Administrator/Supervisor

Department:

Business Services

Classification

Unit:

Classified

Board Approval:

Current Salary

Grade:

23

Job Description

Approved:

FLSA Status:

Non-Exempt

Job Description

Revised:

JOB SUMMARY: Under the general supervision of the Program Administrator/Supervisor, perform a variety of technical duties in

the installation, operation, repair, and maintenance of computer network systems, software applications, systems

data, and related equipment; assist in processing student information systems data, financial and other

administrative reports within required time frames meet schedules and timelines; provide information and

recommendations regarding equipment, hardware, and software; maintain and upload a variety of data;

provide technical user support assistance, and respond to technology services work orders or trouble tickets; train

and provide guidance to District personnel.

ESSENTIAL FUNCTIONS:

Respond to work order tickets from the District Office, STEAM, and other departments; document

work conducted to resolve issues in assigned RT system.

Maintain assigned computer systems and backups; coordinate repairs or requests with vendors and service

providers.

Identify, troubleshoot, and resolve issues with existing technology (e.g. computer hardware, software,

peripherals, network equipment, server, and network connections); install software and set-up additional

technology as needed; determine appropriate actions required to maintain computer and network

operations.

Set-up, install and deploy new technology (e.g. computing devices, software, peripherals, network

equipment), and connections to servers as needed.

Print and fold deposit notices.

Modify Active Directory users and groups as needed; modify the rights to servers and folders as

needed.

Update Resource Management System with data from new/old hardware.

Request new hardware additions as needed; check resources in and out to staff as needed.

Monitor meetings held in conference rooms and labs; assist presenters in connecting to the network

and AV technology.

Maintaining HP3000 computer system and back-ups.

Research a variety of topics as requested; provide information and recommendations.

I. Information Technology Job Family 1 of 56

2


Contact vendors for quotations on hardware, software items, equipment, and services; procure equipment,

supplies, and materials; and maintain availability of required items.

Repair computers, peripherals, network equipment, and software, requiring specialized computer and

electronics repair skills on-site and through service contracts; maintain computer, databases, and network

equipment in secure and operating condition.

Prepare and generate a variety of records, reports, correspondence, memos, logs, bids, contracts, listings,

and purchase orders; design and format spreadsheets.

Respond to inquiries from a variety of internal and external parties (e.g. district personnel, vendors);

provide information, facilitate communication among parties, resolve issues, and provide direction as

needed; confer with District staff to determine data and network requirements.

Read and respond to emails for information, calendars, scheduling, and help requests.

Process documents and materials (e.g. department payroll records, report cards, progress reports

requisitions, work orders).

Request equipment, supplies, and materials; maintain availability of required items and complete jobs

efficiently.

Operate tools used in computer repair and maintenance.

Attend meetings, trainings, and conferences as directed; train and provide guidance to District personnel.

Drive a vehicle to conduct work.

OTHER JOB-RELATED DUTIES:

Perform related duties within the scope of the job classification as assigned.

Recycle outdated technology.

Process progress and report cards.

REQUIRED QUALIFICATIONS:

Knowledge of:

Basic network functions, terminology, troubleshooting and security systems.

Computer operating systems on multiple platforms and configurations.

Set-up/installation and troubleshooting of computer operations systems, browsers, and devices.

Peripheral hardware equipment, installations, use and troubleshoot.

General programming languages.

Specific administration of Google G Suite for Education as it relates to the configuration and

installation of computers and software.

Active Directory users and computers, and servers.

TCP/IP configurations.

Diagnose and support software (e.g. Chrome, JAMF IPerf, DeepFreeze, Clonezilla, Remote

Desktop, Sophos, recovery and reload systems for Windows, & Macs.)

Inventory methods and practices.

Working with computer/hardware test and repair tools.

Pertinent software applications and blueprints.

Basic Correct English usage, grammar, spelling, punctuation, and vocabulary.

Interpersonal skills using tact, patience, and courtesy.


3


Ability to:

Support existing communications systems and upgrades, replacements, and migrations of computer

network systems, software applications, devices, and related equipment.

Perform multiple technical tasks with a need to periodically upgrade skills in order to meet changing job

conditions.

Troubleshoot complex, integrated hardware and software systems using tools, hardware, or software.

Research, analyze, and recommend new system software and hardware.

Adhere to safety practices.

Operate equipment and tools used in computer repair and maintenance.

Plan and manage projects independently.

Prepare and maintain accurate records, data, and reports.

Read and understand technical information, manuals, directions, diagrams and communicate to

others.

Compose a variety of documents.

Facilitate group discussions.

Analyze situations to define issues and draw conclusions.

Schedule activities and meetings

Work with a high level of interruptions, meet deadlines and schedules. .

Understand complex, multi-step written and oral instructions.

Gather, collate, and classify data.

Operate a variety of job-related equipment, including a computer and assigned software.

Communicate with a significant diversity of individuals and groups.

Establish and maintain cooperative and effective working relationships with others.

Organize and prioritize work to meet deadlines, timelines, and schedules.

Perform complex math, including algebra, geometry, and calculations using fractions and percentages.

EDUCATION AND EXPERIENCE: Any combination of education and experience that could likely provides

the required knowledge, skills, and abilities. is qualifying. A typical way to obtain the knowledge, skills, and

abilities would be:

Education: High school diploma or equivalent supplemented by additional targeted job-related education. that

meets organization's prerequisite requirements.

Experience: Two (2) years of experience involved in the set-up, use, and troubleshooting of computer operating

systems and network administration on multiple platforms.

Required licenses, certificates, continuing education, training, and other requirements:

Valid driver's license.

Participation in professional development training courses in the areas of computer operating systems,

network administration and/or VOIP telecommunications systems during a six (6) probationary period.

DESIRABLE QUALIFICATIONS:

Supplemental Technical School coursework in the field of computer technology and network

administration.

Applicable job-related technical certifications such as Cisco CCNA, Network+, Security+, Brocade.


4


WORKING CONDITIONS:

Environment: Indoor/office work environment. Driving a vehicle to conduct work. The job is performed under

a generally hazard free environment.

Physical Demands: The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job.

Occasional lifting, carrying, pushing, and/or pulling.

Some stooping, kneeling, crouching, and/or crawling.

Significant fine finger dexterity.

Generally, the job requires 70% sitting, 10% walking, and 20% standing.

Hazards:

N/A

OTHER:

Required Testing:

Pre-employment Proficiency Test.

Clearances:

State Mandated Training

Criminal Justice/Fingerprint Clearance.

TB Clearance.

Pleasanton Unified School District is an Equal Opportunity Employer. The information contained in this job

description is for compliance with the Americans with Disabilities Act (A.D.A.). Reasonable accommodations

are made under A.D.A. as required by law.


Computer Operations Technician 1


Job Description

Title: Computer Operations

Technician Reports to: Program


Job Category: Information Technology Classification Unit: Classified

Board Approval: Current Salary Grade: 23

Job Description Revised: FLSA Status: Non-Exempt

JOB SUMMARY: Under the general supervision of the Program Administrator/Supervisor, perform a variety of technical duties in

the installation, operation, repair, and maintenance of computer network systems, software applications, systems

data, and related equipment; assist in processing student information systems data, financial and other

administrative reports within required time frames meet schedules and timelines; provide information and

recommendations regarding equipment, hardware, and software; maintain and upload a variety of data; provide

technical user support assistance, and respond to technology services work orders or trouble tickets; train and

provide guidance to District personnel.


Respond to work order tickets from the District Office, STEAM, and other departments; document work

conducted to resolve issues in assigned RT system.

Maintain assigned computer systems and backups; coordinate repairs or requests with vendors and service

providers.

Identify, troubleshoot, and resolve issues with existing technology (e.g. computer hardware, software,

peripherals, network equipment, server, and network connections); install software and set-up additional

technology as needed; determine appropriate actions required to maintain computer and network

operations.

Set-up, install and deploy new technology (e.g. computing devices, software, peripherals, network

equipment), and connections to servers as needed.

Print and fold deposit notices.

Modify Active Directory users and groups as needed; modify the rights to servers and folders as needed.

Update Resource Management System with data from new/old hardware.

Request new hardware additions as needed; check resources in and out to staff as needed.

Monitor meetings held in conference rooms and labs; assist presenters in connecting to the network and

AV technology.




Repair computers, peripherals, network equipment, and software, requiring specialized computer and

electronics repair skills on-site and through service contracts; maintain computer, databases, and network

equipment in secure and operating condition.

Prepare and generate a variety of records, reports, correspondence, memos, logs, bids, contracts, listings,

and purchase orders; design and format spreadsheets.

Respond to inquiries from a variety of internal and external parties (e.g. district personnel, vendors);

provide information, facilitate communication among parties, resolve issues, and provide direction as

needed; confer with District staff to determine data and network requirements.

I. Information Technology Job Family5 of 56


Read and respond to emails for information, calendars, scheduling, and help requests.

Process documents and materials (e.g. department payroll records, report cards, progress reports

requisitions, work orders).


efficiently.


Attend meetings, trainings, and conferences as directed; train and provide guidance to District personnel.




Recycle outdated technology.

Process progress and report cards.


Knowledge of:

Basic network functions, terminology, troubleshooting and security systems.


Set-up/installation and troubleshooting of computer operations systems, browsers, and devices.

Peripheral hardware equipment, installations, use and troubleshoot.


Specific administration of Google G Suite for Education as it relates to the configuration and installation

of computers and software.

Active Directory users and computers, and servers.


Diagnose and support software (e.g. Chrome, JAMF IPerf, DeepFreeze, Clonezilla, Remote Desktop,

Sophos, recovery and reload systems for Windows, & Macs.)


Working with computer/hardware test and repair tools.


Basic English usage, grammar, spelling, punctuation, and vocabulary.

Ability to:


network systems, software applications, devices, and related equipment.


conditions.







Read and understand technical information, manuals, directions, diagrams and communicate to others.






Schedule activities and meetings

Work with a high level of interruptions, meet deadlines and schedules.






EDUCATION AND EXPERIENCE: Any combination of education and experience that provides the required

knowledge, skills and abilities.

Education: High school diploma or equivalent supplemented by additional targeted job-related education.









administration.


WORKING CONDITIONS:

Environment: Indoor/office work environment.







Hazards:

N/A

OTHER:

Required Testing:

Pre-employment Test.

Clearances:



TB Clearance.


1

Lead Information Technology Specialist


Job Description

Title: Lead Information Technology Specialist

Reports to: Program


Department:

Business Services

Classification

Unit:

Classified

Board Approval:

Current Salary

Grade:

30

Job Description

Approved:

FLSA Status:

Non-Exempt

Job Description

Revised:

JOB SUMMARY: Under the general supervision of a Program Administrator/Supervisor, provide District users with a high level of

technology support as well as provide maintenance and administrative functions for various District server and

network systems; troubleshoot and repair District server and network systems; respond to technology and data

processing inquiries, training, and support on a wide range of technology hardware and software tools; serve as a

lead and liaison between technology, site staff and District-based Technology and Data Processing programs.


Participate in the administration and maintenance of the server side of software systems and

databases, including VMWare, Microsoft Active Directory, SQL Server, Linux, and Windows

Servers.

Lead and provide training, technical onboarding and ongoing guidance to staff; assign and monitor

the work of assigned staff.

Participate in the administration of all network systems, including firewall, switches, content filters,

Wi-Fi controllers, RADIUS servers, VOIP servers, cabling, and other network components.

Participate in the administration of email and cloud-based productivity software (e.g., Google Apps for

Education); create email accounts for District staff and create email groups; delete email accounts

as directed.

Respond to inquiries about email and cloud-based productivity accounts from District staff; respond to

requests for technical support and dispatch appropriate resources.

Support District staff with required technology, (e.g. server and computer hardware, peripherals, software,

laptops, network connections and mobile devices).

Coordinate training and services of site-based Information Technology Specialist I’s and serve as liaison

between sites and the District office.

Assist sites with site-specific software, both implementation and maintenance; ensure network

compatibility with these products.

Provide training, technical support, and maintenance as needed to users of various District hardware,

software, and system applications, current as well as migrated modules (e.g. software for SIS, Finance,

and Human Resources).

Utilize imaging and configuration software systems; install and configure staff computers such as


2


Chromebooks, MacBook’s, Windows laptops, and other end-user devices.

Participate in the evaluation and acquisition of new software/hardware; assist with the implementation of

system upgrades and installations as directed.

Manage digital file backup systems.

Serve as troubleshooter for implementation and ongoing function of site and District-based

software programs.

Represent the District and Technology Department at various meetings and committees to ensure software

needs are met and the required data is provided.

Oversee operations of technology support to ensure efficiency of desktop application training; train and

support assigned personnel.

Maintain confidentiality of privileged and sensitive information.

Collaborate, plan, and support various District divisions/departments with significant or major

projects.

Travel to various District sites to assist users with above-required services.




Knowledge of:

Principles, practices, and procedures for advanced system and network administration.

Understanding of network and telecommunications topology and protocols, system integration.

Applicable software programs, including hypervisor/virtualization (VMware, Hyper-V, etc.),

Brocade/Cisco network administration, Microsoft Active Directory.

Methods, tools, and equipment used in the installation and service of hardware and software.

Applicable computer operating systems and advanced understanding of network technologies.


Educational Technology/school District application support and administration procedures and best

practices.

Principles and practices of leading the work of others and training.

Administration of complex enterprise collaboration and productivity systems.

Data/information privacy regulations.


Ability to:

Troubleshoot and diagnose technology hardware and software; administrate complex enterprise,

collaboration, and productivity systems.

Lead and provide training and ongoing guidance to staff.

Read and process technical information.

Compose a variety of documents and/or facilitate group discussions.

Solve practical problems.

Schedule activities and/or meetings.

Gather, collate, and/or classify data.

Identify issues and select action plans.


Problem solve with data, frequently requiring independent interpretation of guidelines.


3


Establish and maintain effective working relationships.

Be attentive to detail.

Develop logical conclusions and effective solutions.

Operate a variety of job-related equipment, including a computer, assigned software, and related tools.

Communicate with a significant diversity of individuals and/or groups.



Perform basic math, including calculations using fractions, percentages, and/or ratios.



abilities would be:

Education: High school diploma or equivalent.

Experience: Five (5) years of increasingly responsible job-related experience is required.


Valid driver’s license required.

Must be willing and able to travel to multiple sites and/or locations to carry out the functions of the

position.


Additional training/education in the field of technology is preferred.

MCSE or MCSA preferred, VMWare preferred, Brocade/Cisco preferred.

Google G Suite Administrator Certification (or equivalent knowledge), VMware vSphere 6+

Foundations Certification or equivalent knowledge.

WORKING CONDITIONS:

Environment: Indoor/Office work environment.





Generally, the job requires 70% sitting, 10% walking and 20% standing.

Hazards:

N/A

OTHER:

Required Testing:


Clearances:

Criminal Justice/ Fingerprint Clearance.


4


TB Clearance.






Lead Information Technology Specialist 1


Job Description

Title: Lead Information

Technology Specialist Reports to: Program





JOB SUMMARY: Under the general supervision of a Program Administrator/Supervisor, provide District users with a high

level of technology support as well as provide maintenance and administrative functions for various District

server and network systems; troubleshoot and repair District server and network systems; respond to

technology and data processing inquiries, training, and support on a wide range of technology hardware

and software tools; serve as a lead and liaison between technology, site staff and District-based Technology

and Data Processing programs.


Participate in the administration and maintenance of the server side of software systems and

databases, including VMWare, Microsoft Active Directory, SQL Server, Linux, and Windows

Servers.

Lead and provide training, technical onboarding and ongoing guidance to staff; assign and monitor

the work of assigned staff.

Participate in the administration of all network systems, including firewall, switches, content filters,

Wi-Fi controllers, RADIUS servers, VOIP servers, cabling, and other network components.

Participate in the administration of email and cloud-based productivity software (e.g., Google Apps

for Education); create email accounts for District staff and create email groups; delete email

accounts as directed.

Respond to inquiries about email and cloud-based productivity accounts from District staff;

respond to requests for technical support and dispatch appropriate resources.

Support District staff with required technology, (e.g. server and computer hardware, peripherals,

software, laptops, network connections and mobile devices).

Coordinate training and services of site-based Information Technology Specialist I’s and serve as

liaison between sites and the District office.

Assist sites with site-specific software, both implementation and maintenance; ensure network

compatibility with these products.

Provide training, technical support, and maintenance as needed to users of various District

hardware, software, and system applications, current as well as migrated modules (e.g. software for

SIS, Finance, and Human Resources).

Utilize imaging and configuration software systems; install and configure staff computers such as

Chromebooks, MacBook’s, Windows laptops, and other end-user devices.

Participate in the evaluation and acquisition of new software/hardware; assist with the

implementation of system upgrades and installations as directed.

Manage digital file backup systems.



Serve as troubleshooter for implementation and ongoing function of site and District-based

software programs.

Represent the District and Technology Department at various meetings and committees to ensure

software needs are met and the required data is provided.

Oversee operations of technology support to ensure efficiency of desktop application training; train

and support assigned personnel.


Collaborate, plan, and support various District divisions/departments with significant or major

projects.

Travel to various District sites to assist users with above-required services.




Knowledge of:

Principles, practices, and procedures for advanced system and network administration.

Understanding of network and telecommunications topology and protocols, system integration.

Applicable software programs, including hypervisor/virtualization (VMware, Hyper-V, etc.),

Brocade/Cisco network administration, Microsoft Active Directory.

Methods, tools, and equipment used in the installation and service of hardware and software.

Applicable computer operating systems and advanced understanding of network technologies.


Educational Technology/school District application support and administration procedures and

best practices.

Principles and practices of leading the work of others and training.

Administration of complex enterprise collaboration and productivity systems.

Data/information privacy regulations.

Ability to:

Troubleshoot and diagnose technology hardware and software; administrate complex enterprise,

collaboration, and productivity systems.

Lead and provide training and ongoing guidance to staff.

Read and process technical information.

Compose a variety of documents and/or facilitate group discussions.

Solve practical problems.



Identify issues and select action plans.


Problem solve with data, frequently requiring independent interpretation of guidelines.

Be attentive to detail.


Operate a variety of job-related equipment, including a computer, assigned software, and related

tools.





EDUCATION AND EXPERIENCE: Any combination of education and experience that provides the

required knowledge, skills, and abilities.


Experience: Five (5) years of increasingly responsible job-related experience is required.


Valid driver’s license required.

Must be willing and able to travel to multiple sites and/or locations to carry out the functions of

the position.


Additional training/education in the field of technology is preferred.

MCSE or MCSA preferred, VMWare preferred, Brocade/Cisco preferred.

Google G Suite Administrator Certification (or equivalent knowledge), VMware vSphere 6+

Foundations Certification or equivalent knowledge.

WORKING CONDITIONS:


Physical Demands: The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job.



Generally, the job requires 70% sitting, 10% walking and 20% standing.

Hazards:

N/A

OTHER:

Required Testing:


Clearances:

Criminal Justice/ Fingerprint Clearance.

TB Clearance.


Pleasanton Unified School District is an Equal Opportunity Employer. The information contained in this

job description is for compliance with the Americans with Disabilities Act (A.D.A.). Reasonable

accommodations are made under A.D.A. as required by law.


1

Network Computer Technician


Job Description

Title: Network Computer Technician

Reports to: Program


Department:

Business Services

Classification

Unit:

Classified

Board Approval:

Current Salary

Grade:

23

Job Description

Approved:

FLSA Status:

Non-Exempt

Job Description

Revised:

JOB SUMMARY: Under the general supervision of the Program Administrator/Supervisor, perform a variety of technical duties to

maintain computer network operating systems and equipment to meet the technology needs of the District's

classroom operations; monitor and ensure proper security and operation of network and devices; meet schedules

and timelines; provide information and recommendations regarding equipment, hardware, and software;

provide technical user support assistance, and respond to technology services work orders or trouble tickets; train

and provide guidance to District personnel.


Assess malfunctions of hardware and software applications (e.g. servers, network/desktop

applications, network protocols); identify and troubleshoot network issues and determine

appropriate actions required to maintain computer and network operations.

Coordinate the installation of computers with network managers, on-site support staff, site

administration and classroom teachers; complete projects and work orders efficiently.

Install computers, peripherals, and software; provide required network and technology support

services to support the District needs.

Monitor status of network and servers; ensure systems are operational; assign service requests to

minimize downtime.

Perform technical support duties related to the administration of Google G Suite for Education console

which affects all users included staff, students and parent/guardians.

Perform minor repairs to servers, computers, peripherals, network equipment, and software; maintain

computer and network equipment in a secure and operating condition.




Prepare and generate a variety of records, reports, correspondence, memos, logs, bids, contracts,

listings, work orders, requisitions and purchase orders; design and format spreadsheets.


2


Respond to inquiries from a variety of internal and external parties (e.g. district personnel, vendors,

general public); provide information, facilitate communication among parties, resolve issues, and provide

direction as needed.

Confer with District staff to determine network requirements.

Read and respond to emails for information, calendars/scheduling, and help requests.


efficiently.

Operate a variety of job-related equipment, including a computer and assigned software; operate tools

used in computer repair and maintenance.

Attend meetings, trainings, and conferences as directed.





Knowledge of:

Network operating and security systems.


Set-up/installation and troubleshooting of computer operations systems.

Peripheral hardware equipment.




Active Directory users and servers.





Ability to:


network systems, software applications, and related equipment.

Perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing

job conditions.







Read technical information.



3




Schedule activities and meetings.










abilities would be:

Education: High school diploma or equivalent supplemented by additional targeted job-related education that










administration.


WORKING CONDITIONS:

Environment: Indoor/office work environment







Hazards:

N/A


4


OTHER:

Required Testing:


Clearances:



TB Clearance.





Network Computer Technician 1


Job Description

Title: Network Computer

Technician Reports to: Program



Board Approval:

Current Salary Grade: 23

Job Description Revised:

FLSA Status: Non-Exempt

JOB SUMMARY: Under the general supervision of the Program Administrator/Supervisor, perform a variety of technical

duties to maintain computer network operating systems and equipment to meet the technology needs of the

District's classroom operations; monitor and ensure proper security and operation of network and devices;

provide information and recommendations regarding equipment, hardware, and software; provide technical

user support assistance, and respond to technology services work orders or trouble tickets; train and provide

guidance to District personnel.


Assess malfunctions of hardware and software applications (e.g. servers, network/desktop

applications, network protocols); identify and troubleshoot network issues and determine

appropriate actions required to maintain computer and network operations.

Coordinate the installation of computers with network managers, on-site support staff, site

administration and classroom teachers; complete projects and work orders efficiently.

Install computers, peripherals, and software; provide required network and technology support

services to support the District needs.

Monitor status of network and servers; ensure systems are operational; assign service requests to

minimize downtime.

Perform technical support duties related to the administration of Google G Suite for Education

console which affects all users included staff, students and parent/guardians.

Perform minor repairs to servers, computers, peripherals, network equipment, and software;

maintain computer and network equipment in a secure and operating condition.


Contact vendors for quotations on hardware, software items, equipment, and services; procure

equipment, supplies, and materials; and maintain availability of required items.

Prepare and generate a variety of records, reports, correspondence, memos, logs, bids, contracts,

listings, work orders, requisitions and purchase orders; design and format spreadsheets.


general public); provide information, facilitate communication among parties, resolve issues, and

provide direction as needed.

Confer with District staff to determine network requirements.

Read and respond to emails for information, calendars/scheduling, and help requests.

Request equipment, supplies, and materials; maintain availability of required items and complete

jobs efficiently.

Operate a variety of job-related equipment, including a computer and assigned software; operate

tools used in computer repair and maintenance.








Knowledge of:



Set-up/installation and troubleshooting of computer operations systems.









Ability to:

Support existing communications systems and upgrades, replacements, and migrations of

computer network systems, software applications, and related equipment.

Perform multiple, technical tasks with a need to periodically upgrade skills in order to meet

changing job conditions.

Troubleshoot complex, integrated hardware and software systems using tools, hardware, or

software.















Perform complex math, including algebra, geometry, and calculations using fractions and

percentages.



Education: High school diploma or equivalent supplemented by additional targeted job-related education

that meets organization's prerequisite requirements.



Experience: Two (2) years of experience involved in the set-up, use, and troubleshooting of computer

operating systems and network administration on multiple platforms.



Participation in professional development training courses in the areas of computer operating

systems, network administration and/or VOIP telecommunications systems during a six (6)

probationary period.



administration.

Applicable job-related technical certifications such as Cisco CCNA, Network+, Security+,

Brocade.

WORKING CONDITIONS:

Environment: Indoor/office work environment







Hazards:

N/A

OTHER:

Required Testing:


Clearances:



TB Clearance.





1

Network Devices & Phone Systems Specialist


Job Description

Title: Network Devices & Phone Systems Specialist

Reports to: Program


Department:

Technology Services

Classification

Unit:

Classified

Board Approval:

Current Salary

Grade:

23

Job Description

Approved:

FLSA Status:

Non-Exempt

Job Description

Revised:

JOB SUMMARY: Under the general supervision of the Program Administrator/Supervisor, provide a variety of specialized services

in the installation, operation, repair, and maintenance of computer network systems, phones, computer devices,

and related equipment; monitor and ensure proper security and operation of network and computer devices;

maintain computer network systems, phone systems, and equipment to meet the technology needs of the District's

operations; meet schedules and timelines; provide information and recommendations regarding equipment,

hardware, and software; maintain and upload a variety of data; provide technical user support assistance, and

respond to technology services work orders or trouble tickets; train and provide guidance to District personnel.


Coordinate a variety of technology services administrative support programs and activities (e.g.,

incoming work orders, meetings, workshops, calendars, outside contractors/vendors) to deliver

services in conformance to established guidelines.

Coordinate provisioning, repair and distribution of laptops, mobile devices, and internet devices

to students.

Oversee telecommunications equipment operation (e.g. orders, coordination of repairs, Voice over

Internet Protocol (VOIP); document and track cell phone usage on data sheets; assist end users

with voicemail and passwords.

Coordinate and perform repairs to telephone system servers to ensure that equipment is in good

operating condition.

Monitor assigned District activities and program components and coordinate activities; ensure

compliance with established financial, legal, and administrative requirements.

Process documents and materials (e.g. department payroll records, requisitions, work orders,

emergency requests); track of yearly renewal contracts; disseminate information to appropriate

parties for action.

Conduct inventory of desk phones, cell phones, devices, and related equipment.


2


Meet with users to set up phones; train users on the purpose and functions of phones and devices;

maintain returned phones; arrange for repair of damaged phones; disconnect lines of lost or stolen

phones.

Research a variety of topics as requested (e.g. discrepancies, current practices, policies); provide

information and recommendations.



Prepare and generate a variety of records, reports, correspondence, memos, logs, listings, (e.g. bids,

contracts, inspection records, invoices, maintenance records, vendor listings, purchase orders,

telephone and data line records).


general public); provide information, facilitate communication among parties, resolve issues, and provide

direction as needed.


efficiently.

Operate a variety of job-related equipment, including a computer and assigned software; operate tools

used in the repair and maintenance of telephone devices and related computer equipment.





Support assigned administrative personnel with administrative functions as assigned.


Knowledge of:



Voice over Internet Protocol (VOIP) telecommunications terminology and principles.

Set-up/installation and troubleshooting of computer operations systems, phone systems, and devices.









BasicCorrect English usage, grammar, spelling, punctuation, and vocabulary.


Ability to:


3



network systems, software applications, phones, devices, and related equipment.


conditions.



















EDUCATION AND EXPERIENCE: Any combination of education and experience that provides the required

knowledge, skills, and abilities. is qualifying. A typical way to obtain the knowledge, skills, and abilities would

be:

Education: High school diploma or equivalent supplemented by additional targeted job-related education. that










administration.


WORKING CONDITIONS:



4








Hazards:

N/A

OTHER:

Required Testing:


Clearances:



TB Clearance.





Network Devices and Phone Systems Specialist 1


Job Description

Title: Network Devices &

Phone Systems Specialist Reports to: Program



Board Approval:




JOB SUMMARY: Under the general supervision of the Program Administrator/Supervisor, provide a variety of specialized

services in the installation, operation, repair, and maintenance of computer network systems, phones,

computer devices, and related equipment; monitor and ensure proper security and operation of network and

computer devices; maintain computer network systems, phone systems, and equipment to meet the

technology needs of the District's operations; provide information and recommendations regarding

equipment, hardware, and software; maintain and upload a variety of data; provide technical user support

assistance, and respond to technology services work orders or trouble tickets; train and provide guidance to

District personnel.


Coordinate a variety of technology services administrative support programs and activities (e.g.,

incoming work orders, meetings, workshops, calendars, outside contractors/vendors) to deliver

services in conformance to established guidelines.

Coordinate provisioning, repair and distribution of laptops, mobile devices, and internet devices

to students.

Oversee telecommunications equipment operation (e.g. orders, coordination of repairs, Voice

over Internet Protocol (VOIP); document and track cell phone usage on data sheets; assist end

users with voicemail and passwords.

Coordinate and perform repairs to telephone system servers to ensure that equipment is in good

operating condition.

Monitor assigned District activities and program components and coordinate activities; ensure

compliance with established financial, legal, and administrative requirements.

Process documents and materials (e.g. department payroll records, requisitions, work orders,

emergency requests); track of yearly renewal contracts; disseminate information to appropriate

parties for action.

Conduct inventory of desk phones, cell phones, devices, and related equipment.

Meet with users to set up phones; train users on the purpose and functions of phones and devices;

maintain returned phones; arrange for repair of damaged phones; disconnect lines of lost or stolen

phones.

Research a variety of topics as requested (e.g. discrepancies, current practices, policies); provide

information and recommendations.

Contact vendors for quotations on hardware, software items, equipment, and services; procure

equipment, supplies, and materials; and maintain availability of required items.

Prepare and generate a variety of records, reports, correspondence, memos, logs, listings, (e.g. bids,

contracts, inspection records, invoices, maintenance records, vendor listings, purchase orders,

telephone and data line records).




general public); provide information, facilitate communication among parties, resolve issues, and

provide direction as needed.

Request equipment, supplies, and materials; maintain availability of required items and complete

jobs efficiently.

Operate a variety of job-related equipment, including a computer and assigned software; operate

tools used in the repair and maintenance of telephone devices and related computer equipment.





Knowledge of:



Voice over Internet Protocol (VOIP) telecommunications terminology and principles.

Set-up/installation and troubleshooting of computer operations systems, phone systems, and

devices.










Ability to:

Support existing communications systems and upgrades, replacements, and migrations of

computer network systems, software applications, phones, devices, and related equipment.

Perform multiple technical tasks with a need to periodically upgrade skills in order to meet


Troubleshoot complex, integrated hardware and software systems using tools, hardware, or

software.

















Perform complex math, including algebra, geometry, and calculations using fractions and

percentages.



Education: High school diploma or equivalent supplemented by additional targeted job-related education.

Experience: Two (2) years of experience involved in the set-up, use, and troubleshooting of computer

operating systems and network administration on multiple platforms.



Participation in professional development training courses in the areas of computer operating

systems, network administration and/or VOIP telecommunications systems during a six (6)

probationary period.



administration.

Applicable job-related technical certifications such as Cisco CCNA, Network+, Security+,

Brocade.

WORKING CONDITIONS:








Hazards:

N/A

OTHER:

Required Testing:


Clearances:



TB Clearance.


1

Programmer


Job Description

Title: Programmer

Reports to: Program


Department:

Business Services

Classification

Unit:

Classified

Board Approval:

Current Salary

Grade:

30

Job Description

Approved:

FLSA Status:

Non-Exempt

Job Description

Revised:

JOB SUMMARY: Under the general supervision of the Program Administrator/Supervisor, perform specific programming functions

as necessary for the establishment, maintenance, modification and administration of District’s information

technology systems; provide access to software applications; identify, troubleshoot and resolve computer

technology problems and provide solutions to district needs; collaborate with various District departments

including curriculum, student services, assessment, and school sites required for maintaining/updating data; prepare and generate reports for analysis, estimation and forecasting; perform data integration functions.


Identify, troubleshoot and resolve computer technology problems; determine feasibility and system

programming and resource requirements.

Develop and maintain systems and software applications (e.g. report writing, screen design, graphical

user interfaces, system procedures, etc.); provide computerized alternatives to manual processes and/or

enhance current database products.

Establish/maintain links to extract and download information.

Analyze, develop, and implement complex data processing programs and assist in the activities and

operations related to development and implementation of data processing systems.

Conduct tests of new and/or modified data processing programs, analyze results, and modify programs as

required.

Generate and maintain system and program design specifications.

Install and configure new computers, printers, and local area networks; provide access to computerized

alternatives to manual processes.

Prepare a variety of materials (e.g. reports, memos, procedures, user documentation, etc.); document

activities, providing written reference and/or convey information; ensure accuracy of data and reports;

meet required State mandated reporting timelines; review and certify reports.

Respond to inquiries and provide information and/or direction.

Develop process for extracting data from SIS and transferring to other Learning Management Systems.

Perform a variety of duties to resolve Google admin issues, SSO setups, PowerShell scripts for batch

processing; conduct server maintenance and create user accounts.

Maintain and support the issues raised in using Student Information System (SIS); assist with marks


2

Programmer

processing and end of year processing.

Generate programs for new data capture and maintenance, scheduling and marks issues handling.

Maintain the database and issues related to the database; release new software versions to web servers

and databases.

Deploy, maintain and support graphics billing system.

Train system users to ensure the efficient use of systems and/or applications.

Attend variety of meeting, trainings and conferences as assigned.


Perform related duties within the scope of their job classification as assigned.


Knowledge of:

Computerized data and processing systems.

Principles and techniques of complex and technical planning.

SQL Server / T-SQL/ SQL Server Analysis & Integration Services.

Power shell scripting.

Web applications design, development and deployment.

Applicable Q and SIS databases.

LDAP and AD servers.

Data processing and programming.

Records storage and handling techniques.

Basic Correct English usage, grammar, spelling, punctuation and vocabulary.

Interpersonal skills using tact, patience and courtesy.

Ability to:

Review and interpret highly technical information.

Write technical materials.

Perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing

job conditions.


Prepare and maintain accurate records.


Gather, collate, analyze and/or classify data.

Identify issues, draw conclusions and select action plans.

Problem solve with data frequently requires independent interpretation of guidelines.


Operate a variety of job-related equipment including a computer, assigned software and related

applications.



Organize and prioritize work to meet deadlines, timelines and schedules.

Perform advanced math, including calculations using fractions, percentages, and/or ratios.

EDUCATION AND EXPERIENCE: Any combination of education and experience that could likely provide


3

Programmer

the required knowledge, skills and abilities. is qualifying. A typical way to obtain the knowledge, skills and

abilities would be:

Education: Associate degree and/or Vocational School degree with study in job related area.

Experience: Job-related experience with increasing levels of responsibility is required.

Required licenses, certificates, continuing education, training and other requirements:

N/A


N/A

WORKING CONDITIONS:

Environment: Indoor/Office work environment. The job is performed under some hazardous conditions.




Some climbing and balancing.

Frequent stooping, kneeling, crouching, and/or crawling.



Hazards:

N/A

OTHER:

Required Testing:


Clearances:



TB Clearance





Programmer 1


Job Description

Title: Programmer Reports to: Program





JOB SUMMARY: Under the general supervision of the Program Administrator/Supervisor, perform specific programming

functions as necessary for the establishment, maintenance, modification and administration of District’s

information technology systems; provide access to software applications; identify, troubleshoot and resolve

computer technology problems and provide solutions to district needs; collaborate with various District

departments including curriculum, student services, assessment, and school sites required for

maintaining/updating data; prepare and generate reports for analysis, estimation and forecasting; perform

data integration functions.


Identify, troubleshoot and resolve computer technology problems; determine feasibility and system

programming and resource requirements.

Develop and maintain systems and software applications (e.g. report writing, screen design,

graphical user interfaces, system procedures, etc.); provide computerized alternatives to manual

processes and/or enhance current database products.

Establish/maintain links to extract and download information.

Analyze, develop, and implement complex data processing programs and assist in the activities and

operations related to development and implementation of data processing systems.

Conduct tests of new and/or modified data processing programs, analyze results, and modify

programs as required.

Generate and maintain system and program design specifications.

Install and configure new computers, printers, and local area networks; provide access to

computerized alternatives to manual processes.

Prepare a variety of materials (e.g. reports, memos, procedures, user documentation, etc.);

document activities, providing written reference and/or convey information; ensure accuracy of

data and reports; meet required State mandated reporting timelines; review and certify reports.

Respond to inquiries and provide information and/or direction.

Develop process for extracting data from SIS and transferring to other Learning Management

Systems.

Perform a variety of duties to resolve Google admin issues, SSO setups, PowerShell scripts for

batch processing; conduct server maintenance and create user accounts.

Maintain and support the issues raised in using Student Information System (SIS); assist with marks

processing and end of year processing.

Generate programs for new data capture and maintenance, scheduling and marks issues handling.

Maintain the database and issues related to the database; release new software versions to web

servers and databases.

Deploy, maintain and support graphics billing system.


Programmer 2

Train system users to ensure the efficient use of systems and/or applications.

Attend variety of meeting, trainings and conferences as assigned.




Knowledge of:

Computerized data and processing systems.

Principles and techniques of complex and technical planning.

SQL Server / T-SQL/ SQL Server Analysis & Integration Services.

Power shell scripting.

Web applications design, development and deployment.

Applicable Q and SIS databases.

LDAP and AD servers.

Data processing and programming.

Records storage and handling techniques.

Basic English usage, grammar, spelling, punctuation and vocabulary.

Ability to:

Review and interpret highly technical information.

Write technical materials.

Perform multiple, technical tasks with a need to periodically upgrade skills in order to meet



Prepare and maintain accurate records.


Gather, collate, analyze and/or classify data.

Problem solve with data frequently requires independent interpretation of guidelines.


Operate a variety of job-related equipment including a computer, assigned software and related

applications.


Perform advanced math, including calculations using fractions, percentages, and/or ratios.

EDUCATION AND EXPERIENCE: Any combination of education and experience that provide the

required knowledge, skills and abilities.

Education: Associate degree and/or Vocational School degree with study in job related area.

Experience: Job-related experience with increasing levels of responsibility is required.


N/A


N/A


Programmer 3

WORKING CONDITIONS:






Frequent stooping, kneeling, crouching, and/or crawling.



Hazards:

N/A

OTHER:

Required Testing:


Clearances:



TB Clearance





1

Site Technology Specialist I


Job Description

Title: Site Technology Specialist - I

Reports to: Program


Department:

Business Services

Classification

Unit:

Classified

Board Approval:

Current Salary

Grade:

19

Job Description

Approved:

FLSA Status:

Non-Exempt

Job Description

Revised:

JOB SUMMARY: Under the general supervision of a Program Administrator/Supervisor, maintain and oversee all campus

information technology systems and computer system operations at an assigned site; train and assist students

and staff in the use of technology and software applications; monitor students’ computer use.


Provide first point of contact to site and students to assess set-up needs, technical malfunctions (including

hardware and software applications) and network connectivity; determine appropriate actions to maintain

information technology systems and computer system operations at an assigned site; respond to work

orders.

Perform routine and preventive maintenance of computer equipment (e.g. cleaning, virus scanning,

creating/clearing Internet bookmarks, defragmenting) to ensure equipment is in safe operating

condition; participate in special site/district-wide preventative maintenance projects.

Coordinate the installation, maintenance, and repair of computer-related technology on the site

(classrooms, labs, offices, MPR’s, CNS, ROP, and Kids Club) using cloning and updating applications

and techniques when applicable.

Respond to initial network outages and assist staff as needed to repair network connectivity.

Install, configure and test computer hardware and software applications (e.g. new computers,

peripheral(s), configuring operating systems, printers); provide and upgrade operational computers and

instructional materials for an assigned site;

Assemble, repair, install and configure A/V equipment for school site presentations, performances

and events.

Assist students and staff in the use of computer lab technology, software applications, and related

hardware.

Assist with monitoring the information technology activities of students and maintaining a safe

environment that is conducive to learning.

Assist with scheduling the use of computer labs for students, staff, and technical support personnel.

Assist staff and students in using various District systems and in setting up dedicated equipment.


2


Inventory, distribute, support, and repair 1:1 student devices.

Assemble, set up, repair, install, and configure audio-visual equipment; provide technical support during

site and district-wide assemblies, staff development, and training days as needed.

Assist end users in set-up, resetting and changing of pin numbers and passwords.

Perform technical duties to support specialized computer testing and assessments (e.g. CAASP,

GATE, AP, PSAT, SSD etc.) including set-up and configuration of computers, labs, devices, testing

software and troubleshooting technology issues; verify the testing environment is ready by specified

deadline.

Perform a variety of duties related to website maintenance and design and marquee signage updates

as directed.

Enter and maintain information in the district-wide Device Systems to enable central configuration of

devices for specific uses, using specialized management software access; configure and distribute new

devices.

Create and update site information in the District hardware and software inventory system to

ensure availability of equipment and instructional materials, track district-owned assets, and to record

all asset lifecycle events, including repair and, replacement.

Monitor the wireless network system using specialized software.

Recycle equipment including e-waste, computer equipment, and peripherals; remove batteries and

wipe hard drives; retire asset tags.

Research, advise, and assist staff, administrators, and Technology Committee members in identifying and

purchasing new technology.

Handle confidential documents according to established security protocols.

Prepare a variety of records, reports, correspondence, and logs.


Attend meetings, trainings, and conferences as directed; assist in providing information technology

support for special events at an assigned site.



May assist parents and/or visitors with site technology needs during school hours.


Knowledge of:

Principles, methods, and procedures of operating computers and peripheral equipment. Including MacOS

and Windows operating systems and both wired and wireless equipment.

Computer hardware systems, utilities, and software applications utilized (desktop computers (Apple and

PC), Apple TV, printers, projector, document camera and more).

Database structures, on-line applications, and system capabilities of assigned computer systems.

Software knowledge including Microsoft Office, Meraki, Clonezilla, Chrome, Enterprise level and SaaS

Applications, Google Apps for Education, Google Admin Console, Illuminate.

Applicable audio-visual equipment operations.

Website development tools.

Basic networking and maintenance of wired and wireless connections.

Diagnostic techniques and procedures used in computer repair.



3



Ability to:

Provide technical support to personnel concerning computer operations, software applications, and

related malfunctions.

Troubleshoot and diagnose computer problems and malfunctions.

Schedule and arrange for computer hardware, software, and network maintenance, installations, and

repairs.

Use hand tools to repair or perform routine maintenance including cleaning projector filters and

replacing Chromebook screens.

Read technical information to research, analyze, and recommend new system software and hardware.

Compose a variety of documents and/or facilitate group discussions and solve practical problems.


Identify issues and create action plans.

Occasionally upgrade skills in order to meet changing job conditions.

Operate a wide variety of job-related equipment, including a computer and assigned software.







abilities would be:


Experience: One (1) year technical support experience in the installation, maintenance, and repair of computer

systems, peripherals, and related equipment.


Supplemental technical school coursework in the field of computer technology.

A+ certification, Google certification, or job-related technical certifications.

WORKING CONDITIONS:

Environment: Indoor/office/classroom work environment.







The job is performed under a generally hazard free environment and in a clean atmosphere.

Hazards:

N/A


4


OTHER:

Required Testing:


Clearances:

Criminal Justice Fingerprint/Background Clearance.

TB Clearance.






Site Technology Specialist I 1


Job Description

Title: Site Technology Specialist I Reports to: Program



Board Approval:





technology systems and computer system operations at an assigned site; train and assist students and staff

in the use of technology and software applications; monitor students’ computer use.


Provide first point of contact to site and students to assess set-up needs, technical malfunctions

(including hardware and software applications) and network connectivity; determine appropriate

actions to maintain information technology systems and computer system operations at an assigned

site; respond to work orders.

Perform routine and preventive maintenance of computer equipment (e.g. cleaning, virus

scanning, creating/clearing Internet bookmarks, defragmenting) to ensure equipment is in safe

operating condition; participate in special site/district-wide preventative maintenance projects.


(classrooms, labs, offices, MPR’s, CNS, ROP, and Kids Club) using cloning and updating

applications and techniques when applicable.



peripheral(s), configuring operating systems, printers); provide and upgrade operational computers

and instructional materials for an assigned site;


and events.


hardware.



Assist with scheduling the use of computer labs for students, staff, and technical support

personnel.



Assemble, set up, repair, install, and configure audio-visual equipment; provide technical support

during site and district-wide assemblies, staff development, and training days as needed.




software and troubleshooting technology issues; verify the testing environment is ready by

specified deadline.




as directed.

Enter and maintain information in the district-wide Device Systems to enable central configuration

of devices for specific uses, using specialized management software access; configure and

distribute new devices.


ensure availability of equipment and instructional materials, track district-owned assets, and to

record all asset lifecycle events, including repair and, replacement.




Research, advise, and assist staff, administrators, and Technology Committee members in

identifying and purchasing new technology.










Knowledge of:

Principles, methods, and procedures of operating computers and peripheral equipment. Including

MacOS and Windows operating systems and both wired and wireless equipment.

Computer hardware systems, utilities, and software applications utilized (desktop computers

(Apple and PC), Apple TV, printers, projector, document camera and more).


Software knowledge including Microsoft Office, Meraki, Clonezilla, Chrome, Enterprise level

and SaaS Applications, Google Apps for Education, Google Admin Console, Illuminate.






Ability to:

Provide technical support to personnel concerning computer operations, software applications,

and related malfunctions.


Schedule and arrange for computer hardware, software, and network maintenance, installations,

and repairs.



Read technical information to research, analyze, and recommend new system software and

hardware.













Experience: One (1) year technical support experience in the installation, maintenance, and repair of

computer systems, peripherals, and related equipment.




WORKING CONDITIONS:








Hazards:

N/A

OTHER:

Required Testing:


Clearances:


TB Clearance.






1

Site Technology Specialist II


Job Description

Title: Site Technology Specialist - II

Reports to: Program


Department:

Business Services

Classification

Unit:

Classified

Board Approval:

Current Salary

Grade:

21

Job Description

Approved:

FLSA Status:

Non-Exempt

Job Description

Revised:


information technology systems and computer system operations at an assigned high school site; train and

assist students and staff in the use of technology and software applications; monitor students’ computer use.


Provide first point of contact to site and students to assess set-up needs, technical malfunctions (including

hardware and software applications) and network connectivity; determine appropriate actions to maintain

information technology systems and computer system operations at an assigned site; respond to work

orders.

Perform routine and preventive maintenance of computer equipment (e.g. cleaning, virus scanning,

creating/clearing Internet bookmarks, defragmenting) to ensure equipment is in safe operating

condition; participate in special site/district-wide preventative maintenance projects.


(classrooms, labs, offices, MPR’s, CNS, ROP, and Kids Club) using cloning and updating applications

and techniques when applicable.



peripheral(s), configuring operating systems, printers); provide and upgrade operational computers and

instructional materials for an assigned site;

Assemble, repair, install and configure A/V equipment for school site presentations, performances and

events.


hardware.


Train and provide job shadowing for new technology specialists.


2




Assist with scheduling the use of computer labs for students, staff, and technical support personnel.


Assemble, set up, repair, install, and configure audio-visual equipment; provide technical support during

site and district-wide assemblies, staff development, and training days as needed.




software and troubleshooting technology issues; verify the testing environment is ready by specified

deadline.


as directed.

Enter and maintain information in the district-wide Device Systems to enable central configuration of

devices for specific uses, using specialized management software access; configure and distribute new

devices.


ensure availability of equipment and instructional materials, track district-owned assets, and to record

all asset lifecycle events, including repair and, replacement.




Research, advise, and assist staff, administrators, and Technology Committee members in identifying and

purchasing new technology.










Knowledge of:

Principles, methods, and procedures of operating computers and peripheral equipment. Including MacOS

and Windows operating systems and both wired and wireless equipment.

Computer hardware systems, utilities, and software applications utilized (desktop computers (Apple and

PC), Apple TV, printers, projector, document camera and more).


Software knowledge including Microsoft Office, Meraki, Clonezilla, Chrome, Enterprise level and SaaS

Applications, Google Apps for Education, Google Admin Console, Illuminate.




3




Basic Correct English usage, grammar, spelling, punctuation and vocabulary.


Ability to:

Provide technical support to personnel concerning computer operations, software applications, and

related malfunctions.


Schedule and arrange for computer hardware, software, and network maintenance, installations, and

repairs.



Read technical information to research, analyze, and recommend new system software and hardware.












abilities would be:


Experience: One (1) year technical support experience in the installation, maintenance, and repair of computer

systems, peripherals, and related equipment.




WORKING CONDITIONS:







4




The job is performed under a generally hazard free environment and in a clean atmosphere.

Hazards:

N/A

OTHER:

Required Testing:


Clearances:


TB Clearance.






Site Technology Specialist II 1


Job Description

Title: Site Technology Specialist - II

Reports to: Program



Board Approval:





technology systems and computer system operations at an assigned high school site; train and assist

students and staff in the use of technology and software applications; monitor students’ computer use.


Provide first point of contact to site and students to assess set-up needs, technical malfunctions

(including hardware and software applications) and network connectivity; determine appropriate

actions to maintain information technology systems and computer system operations at an assigned

site; respond to work orders.

Perform routine and preventive maintenance of computer equipment (e.g. cleaning, virus

scanning, creating/clearing Internet bookmarks, defragmenting) to ensure equipment is in safe

operating condition; participate in special site/district-wide preventative maintenance projects.


(classrooms, labs, offices, MPR’s, CNS, ROP, and Kids Club) using cloning and updating

applications and techniques when applicable.



peripheral(s), configuring operating systems, printers); provide and upgrade operational computers

and instructional materials for an assigned site;


and events.


hardware.


Train and provide job shadowing for new technology specialists.



Assist with scheduling the use of computer labs for students, staff, and technical support

personnel.


Assemble, set up, repair, install, and configure audio-visual equipment; provide technical support

during site and district-wide assemblies, staff development, and training days as needed.






software and troubleshooting technology issues; verify the testing environment is ready by

specified deadline.


as directed.

Enter and maintain information in the district-wide Device Systems to enable central configuration

of devices for specific uses, using specialized management software access; configure and

distribute new devices.


ensure availability of equipment and instructional materials, track district-owned assets, and to

record all asset lifecycle events, including repair and, replacement.




Research, advise, and assist staff, administrators, and Technology Committee members in

identifying and purchasing new technology.










Knowledge of:

Principles, methods, and procedures of operating computers and peripheral equipment. Including

MacOS and Windows operating systems and both wired and wireless equipment.

Computer hardware systems, utilities, and software applications utilized (desktop computers

(Apple and PC), Apple TV, printers, projector, document camera and more).


Software knowledge including Microsoft Office, Meraki, Clonezilla, Chrome, Enterprise level

and SaaS Applications, Google Apps for Education, Google Admin Console, Illuminate.






Ability to:

Provide technical support to personnel concerning computer operations, software applications,

and related malfunctions.


Schedule and arrange for computer hardware, software, and network maintenance, installations,

and repairs.





Read technical information to research, analyze, and recommend new system software and

hardware.











Experience: One (1) year technical support experience in the installation, maintenance, and repair of

computer systems, peripherals, and related equipment.




WORKING CONDITIONS:








Hazards:

N/A

OTHER:

Required Testing:


Clearances:


TB Clearance.






1

Student Information Specialist


Job Description

Title: Student Information Specialist

Reports to: Program


Department:

Business Services

Classification

Unit:

Classified

Board Approval:

Current Salary

Grade:

20

Job Description

Approved:

FLSA Status:

Non-Exempt

Job Description

Revised:

JOB SUMMARY:

Under the general supervision of the Program Administrator/Supervisor, respond to inquiries for information,

use knowledge of the District's student information system to provide support to District office and school site

personnel, and help maintain the accuracy and integrity of student data.


Generate a variety of reports and documents based on student information in prescribed formats, as well

as special requests (e.g. P1/P2, progress reports, report cards, annual attendance, ADA/ADM) for the

District's reporting needs.

Monitor and resolve anomalies and extraction functions (e.g. CALPADS, enrollment, demographic,

English language acquisition status, student attendance and related information); update records and

extract data used to support other reports or other agency student data requests.

Prepare written materials (e.g. reports, memos, letters, email); provide written reference, and/or convey

information.

Receive and respond to telephone calls, emails and written requests for assistance for information and

support related to student information system functions.

Support school site staff, teachers, other staff and parents, by responding to inquiries about how to

correctly use the District’s student information system.

Train staff in the use of the District’s student information system.

Support site personnel during the summer months (enrolling students) to provide accurate

enrollment numbers.

Conduct queries of the student information system to assure that student enrollment dates match

student schedule dates; contact school sites to correct the dates if there are discrepancies.

Communicate with other school districts to request corrections in their student systems and

CALPADS submissions.

Operate a computer and assigned software; type and input data; and ensure accuracy of data.

Receive and distribute incoming mail.

Participate in meetings, workshops, trainings, and seminars as to convey and/or gather information


2


required to perform functions.




Knowledge of:

Operation of a computer and assigned software.

Student information system, spreadsheet and data processing systems.

Business telephone etiquette.

Recordkeeping practices.



Ability to:



Verify accuracy of data input and output.

Use software programs, such as word processing, spreadsheets, and data base applications.

Operate equipment using standardized methods.

Adapt to changing work priorities; working with constant interruptions.

Operate a variety of job-related equipment including a computer, and assigned software.




Meet deadlines and schedules.

Read and follow instructions; and understand multi-step written and oral instructions.



the required knowledge, skills and abilities. is qualifying. A typical way to obtain the knowledge, skills and

abilities would be:


Experience: Job related experience is required.


N/A


N/A

WORKING CONDITIONS:

Environment: Indoor/Office work environment. This job is performed in a generally clean and healthy

environment.


3









Hazards:

N/A

OTHER:

Required Testing:


Clearances:



TB Clearance





Student Information Specialist 1


Job Description

Title: Student Information

Specialist Reports to: Program



Board Approval:




JOB SUMMARY: Under the general supervision of the Program Administrator/Supervisor, respond to inquiries for

information, use knowledge of the District's student information system to provide support to District

office and school site personnel, and help maintain the accuracy and integrity of student data.


Generate a variety of reports and documents based on student information in prescribed formats,

as well as special requests (e.g. P1/P2, progress reports, report cards, annual attendance,

ADA/ADM) for the District's reporting needs.

Monitor and resolve anomalies and extraction functions (e.g. CALPADS, enrollment,

demographic, English language acquisition status, student attendance and related information);

update records and extract data used to support other reports or other agency student data requests.

Prepare written materials (e.g. reports, memos, letters, email); provide written reference, and/or

convey information.

Receive and respond to telephone calls, emails and written requests for assistance for information

and support related to student information system functions.

Support school site staff, teachers, other staff and parents, by responding to inquiries about how to

correctly use the District’s student information system.

Train staff in the use of the District’s student information system.

Support site personnel during the summer months (enrolling students) to provide accurate

enrollment numbers.

Conduct queries of the student information system to assure that student enrollment dates match

student schedule dates; contact school sites to correct the dates if there are discrepancies.

Communicate with other school districts to request corrections in their student systems and

CALPADS submissions.

Operate a computer and assigned software; input data; and ensure accuracy of data.

Receive and distribute incoming mail.

Participate in meetings, workshops, trainings, and seminars as to convey and/or gather information

required to perform functions.






Knowledge of:

Operation of a computer and assigned software.

Student information system, spreadsheet and data processing systems.

Business telephone etiquette.

Recordkeeping practices.


Ability to:



Verify accuracy of data input and output.

Use software programs, such as word processing, spreadsheets, and data base applications.

Operate equipment using standardized methods.

Adapt to changing work priorities; working with constant interruptions.

Operate a variety of job-related equipment including a computer, and assigned software.


Meet deadlines and schedules.

Read and follow instructions; and understand multi-step written and oral instructions.



required knowledge, skills and abilities.


Experience: Job related experience is required.


N/A


N/A

WORKING CONDITIONS:











Hazards:

N/A

OTHER:

Required Testing:


Clearances:



TB Clearance





current salary 23 grade: flsa status

Documents