current resume may 2016-11

2
(512)517-6995 [email protected] Round Rock, TX 78681 Jillian Fennell Administrative Assistant & Allied Healthcare Professional Cross-trained administrative and clinical medical assistant seeking a full-time position, with potential part-time initiation period. Self-motivated to provide thorough, accurate and professional customer service while adhering to established goals and ensuring compliance to company policies and processes. Consistently detail-oriented, resourceful, personable, organized, professional, intuitive and adaptable contribution of a reliably strong work- ethic in both independent and team roles amidst a changing work environment. SKILLS -Reliable Time-Management, Critical-Thinking and Problem-Solving Amongst Competing Priorities -Microsoft Office Proficiency (Word, Excel, PowerPoint, Outlook) -Office Equipment Use (print, scan, fax, multi-line telephone, etc.) -Data Entry and Computer Software Use (eClinicalWorks (EMR) and LawBase (litigation database) -Polite Correspondence, Telephone Etiquette and Personable Conflict Resolution -Knowledge of Medical Terminology and Basic Insurance and Billing Procedures -Effective Communication, Active Listening and Appreciation for Constructive Criticism -Honest application of medical law and ethics including HIPAA and OSHA regulation compliance CERTIFICATIONS Certified Medical Administrative Assistant National Healthcare Association - January 2013 to January 2017 - Certification# C3M5H6G6 Certified Clinical Medical Assistant National Healthcare Association - December 2012 to December 2016 - Certification# K7D9G3Q2 Certified Phlebotomy Technician National Healthcare Association - January 2013 to January 2017 - Certification# B8E6M5S7 Certified Healthcare CPR/AED, First Aid, and Bloodborne Pathogens American Health Care Academy - January 2015 to January 2017 - Certification# A875290 Certified Mental Health First Aid USA February 2015 to February 2018 EDUCATION Associate of Science in Medical Office Management Virginia College - Austin, TX (2011 to 2012) Degree Incomplete (Exercise Sports Medicine, Pre-Athletic Training & Pre-Nursing) Texas State University - San Marcos, TX (2007 to 2011) WORK EXPERIENCE Medical Receptionist & Clinical Assistant Texas State University Student Health Center - Round Rock, TX - March 2015 to Present Maintain a professional demeanor and environment; Greet patients upon arrival; Verify patient demographic and insurance information and benefit eligibility; Address and route incoming phone calls to appropriate extension; Call patients and pharmacies at the provider's request; Fax protected health information to internal and external resources as assigned; Accurately document medical and administrative information in patient's electronic medical record (eClinicalWorks); Maintain hospitality of reception and clinical areas

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Page 1: Current Resume May 2016-11

(512)517-6995

[email protected]

Round Rock, TX 78681

Jillian Fennell Administrative Assistant & Allied Healthcare Professional

Cross-trained administrative and clinical medical assistant seeking a full-time position, with potential part-time

initiation period. Self-motivated to provide thorough, accurate and professional customer service while adhering

to established goals and ensuring compliance to company policies and processes. Consistently detail-oriented,

resourceful, personable, organized, professional, intuitive and adaptable contribution of a reliably strong work-

ethic in both independent and team roles amidst a changing work environment.

SKILLS -Reliable Time-Management, Critical-Thinking and Problem-Solving Amongst Competing Priorities

-Microsoft Office Proficiency (Word, Excel, PowerPoint, Outlook)

-Office Equipment Use (print, scan, fax, multi-line telephone, etc.)

-Data Entry and Computer Software Use (eClinicalWorks (EMR) and LawBase (litigation database)

-Polite Correspondence, Telephone Etiquette and Personable Conflict Resolution

-Knowledge of Medical Terminology and Basic Insurance and Billing Procedures

-Effective Communication, Active Listening and Appreciation for Constructive Criticism

-Honest application of medical law and ethics including HIPAA and OSHA regulation compliance

CERTIFICATIONS

Certified Medical Administrative Assistant National Healthcare Association - January 2013 to January 2017 - Certification# C3M5H6G6

Certified Clinical Medical Assistant National Healthcare Association - December 2012 to December 2016 - Certification# K7D9G3Q2

Certified Phlebotomy Technician National Healthcare Association - January 2013 to January 2017 - Certification# B8E6M5S7

Certified Healthcare CPR/AED, First Aid, and Bloodborne Pathogens American Health Care Academy - January 2015 to January 2017 - Certification# A875290

Certified Mental Health First Aid USA February 2015 to February 2018

EDUCATION

Associate of Science in Medical Office Management Virginia College - Austin, TX (2011 to 2012)

Degree Incomplete (Exercise Sports Medicine, Pre-Athletic Training & Pre-Nursing) Texas State University - San Marcos, TX (2007 to 2011)

WORK EXPERIENCE Medical Receptionist & Clinical Assistant Texas State University Student Health Center - Round Rock, TX - March 2015 to Present

Maintain a professional demeanor and environment; Greet patients upon arrival; Verify patient

demographic and insurance information and benefit eligibility; Address and route incoming phone calls to

appropriate extension; Call patients and pharmacies at the provider's request; Fax protected health information

to internal and external resources as assigned; Accurately document medical and administrative information in

patient's electronic medical record (eClinicalWorks); Maintain hospitality of reception and clinical areas

Page 2: Current Resume May 2016-11

(512)517-6995

[email protected]

Round Rock, TX 78681 Medical Administrative Assistant Mueller Law, PLLC - Austin, TX - March 2013 to December 2014

Electronic data entry, clean-up and maintenance amidst transition to a new database and multitasking of

various projects as assigned; adherence to strict court ordered deadlines for submission of paperwork and data

collection; client correspondence including initial and ongoing health status interviews; medical record

assessment and application to product liability settlement structures; preparation of medical records and other

documents for use in deposition and some trial settings by attorneys, expert physician witnesses, and paralegals;

contributions to the submission of expert reports to the court as evidence; pathology specimen intake,

maintenance, and shipment to outside facilities for analysis

Medical Office Management Externship Hormone Wellness Center of Texas - Austin, TX - September 2012 to November 2012

ADMINISTRATIVE responsibilities including: greeting and signing in patient upon arrival including

verification of demographic information; patient account reconciliation including payment transaction and

documentation; acquisition of current symptoms and updating chief complaint in patient’s medical record;

proper completion of lab request forms including faxing, receiving, and entering lab results in patient chart as

well as electronic medical record

CLINICAL responsibilities including: verification of patient identification; obtain vitals and

mensuration; patient preparation and education; disinfection of exam rooms after each patient and sterilization

of instruments; phlebotomy; medication verification and administration of injections; maintenance and

inventory of clinical supplies

Receptionist Travelodge - San Marcos, TX - August 2008 to June 2010

Book reservations in electronic scheduler; call to confirm reservations; Answer multi-line telephone and

route calls to appropriate extension; Tender cash and electronic monetary transactions; Greet and check-in

guests; Customer service and conflict management; Monitor and maintain front desk area

MEMBERSHIPS National Healthcare Association December 2012 to Present

National Honor Society Fall 2012 to Present

Alpha Beta Kappa National Honor Society December 2012 to Present

AWARDS President's List at Virginia College, Austin, TX in Summer 2011 & 2012, Fall 2011 & 2012 & Winter 2012

Perfect Attendance at Virginia College, Austin, TX in Summer 2012, Fall 2012 & Winter 2012

Dean's List at Texas State University, San Marcos, TX in Fall 2009