current resume may 2016-11
TRANSCRIPT
(512)517-6995
Round Rock, TX 78681
Jillian Fennell Administrative Assistant & Allied Healthcare Professional
Cross-trained administrative and clinical medical assistant seeking a full-time position, with potential part-time
initiation period. Self-motivated to provide thorough, accurate and professional customer service while adhering
to established goals and ensuring compliance to company policies and processes. Consistently detail-oriented,
resourceful, personable, organized, professional, intuitive and adaptable contribution of a reliably strong work-
ethic in both independent and team roles amidst a changing work environment.
SKILLS -Reliable Time-Management, Critical-Thinking and Problem-Solving Amongst Competing Priorities
-Microsoft Office Proficiency (Word, Excel, PowerPoint, Outlook)
-Office Equipment Use (print, scan, fax, multi-line telephone, etc.)
-Data Entry and Computer Software Use (eClinicalWorks (EMR) and LawBase (litigation database)
-Polite Correspondence, Telephone Etiquette and Personable Conflict Resolution
-Knowledge of Medical Terminology and Basic Insurance and Billing Procedures
-Effective Communication, Active Listening and Appreciation for Constructive Criticism
-Honest application of medical law and ethics including HIPAA and OSHA regulation compliance
CERTIFICATIONS
Certified Medical Administrative Assistant National Healthcare Association - January 2013 to January 2017 - Certification# C3M5H6G6
Certified Clinical Medical Assistant National Healthcare Association - December 2012 to December 2016 - Certification# K7D9G3Q2
Certified Phlebotomy Technician National Healthcare Association - January 2013 to January 2017 - Certification# B8E6M5S7
Certified Healthcare CPR/AED, First Aid, and Bloodborne Pathogens American Health Care Academy - January 2015 to January 2017 - Certification# A875290
Certified Mental Health First Aid USA February 2015 to February 2018
EDUCATION
Associate of Science in Medical Office Management Virginia College - Austin, TX (2011 to 2012)
Degree Incomplete (Exercise Sports Medicine, Pre-Athletic Training & Pre-Nursing) Texas State University - San Marcos, TX (2007 to 2011)
WORK EXPERIENCE Medical Receptionist & Clinical Assistant Texas State University Student Health Center - Round Rock, TX - March 2015 to Present
Maintain a professional demeanor and environment; Greet patients upon arrival; Verify patient
demographic and insurance information and benefit eligibility; Address and route incoming phone calls to
appropriate extension; Call patients and pharmacies at the provider's request; Fax protected health information
to internal and external resources as assigned; Accurately document medical and administrative information in
patient's electronic medical record (eClinicalWorks); Maintain hospitality of reception and clinical areas
(512)517-6995
Round Rock, TX 78681 Medical Administrative Assistant Mueller Law, PLLC - Austin, TX - March 2013 to December 2014
Electronic data entry, clean-up and maintenance amidst transition to a new database and multitasking of
various projects as assigned; adherence to strict court ordered deadlines for submission of paperwork and data
collection; client correspondence including initial and ongoing health status interviews; medical record
assessment and application to product liability settlement structures; preparation of medical records and other
documents for use in deposition and some trial settings by attorneys, expert physician witnesses, and paralegals;
contributions to the submission of expert reports to the court as evidence; pathology specimen intake,
maintenance, and shipment to outside facilities for analysis
Medical Office Management Externship Hormone Wellness Center of Texas - Austin, TX - September 2012 to November 2012
ADMINISTRATIVE responsibilities including: greeting and signing in patient upon arrival including
verification of demographic information; patient account reconciliation including payment transaction and
documentation; acquisition of current symptoms and updating chief complaint in patient’s medical record;
proper completion of lab request forms including faxing, receiving, and entering lab results in patient chart as
well as electronic medical record
CLINICAL responsibilities including: verification of patient identification; obtain vitals and
mensuration; patient preparation and education; disinfection of exam rooms after each patient and sterilization
of instruments; phlebotomy; medication verification and administration of injections; maintenance and
inventory of clinical supplies
Receptionist Travelodge - San Marcos, TX - August 2008 to June 2010
Book reservations in electronic scheduler; call to confirm reservations; Answer multi-line telephone and
route calls to appropriate extension; Tender cash and electronic monetary transactions; Greet and check-in
guests; Customer service and conflict management; Monitor and maintain front desk area
MEMBERSHIPS National Healthcare Association December 2012 to Present
National Honor Society Fall 2012 to Present
Alpha Beta Kappa National Honor Society December 2012 to Present
AWARDS President's List at Virginia College, Austin, TX in Summer 2011 & 2012, Fall 2011 & 2012 & Winter 2012
Perfect Attendance at Virginia College, Austin, TX in Summer 2012, Fall 2012 & Winter 2012
Dean's List at Texas State University, San Marcos, TX in Fall 2009