culture shift at the fps social security in belgium
DESCRIPTION
This presentation explains the culture shift at the FPS Social Security in Belgium towards a new way of work (working no matter where, when and how).TRANSCRIPT
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Presentation by Frank Van Massenhove (@FVMAS) and Tom Auwers (@tauwers)
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What What waswas the the biggestbiggest
problemproblem ofof ourour
FPSFPS??at that at that timetime
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No No strategicstrategic
goals
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No No processesprocesses
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Huge risks
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No time for strategic change
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3yearsthe risks
to wipe out
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3yearsprocesses
to build up
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What What isis the the biggestbiggest
problemproblem ofof ourour
FPSFPS??
nu
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HowHow do do wewe
the the peoplepeoplewewe
needneed??findfind
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DemographyDemography
Competencies
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legalsociological economicactuarial
socio-economicaldemographic
pedagogiccommunicational
technological
competencies
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legalsociological economicactuarial
socio-economicaldemographic
pedagogiccommunicational
technological
competencies+
languages
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how did we how did we findfindBefore,Before,the the peoplepeople
weweneededneeded?
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Employment securityState pensions
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How
sexy employer
become to
? a
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culture,
it’s
stupid the
!
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Me
My life
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Where do you work?
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When do you work?
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How do you work?
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Where??
work atat home home at work
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(Nearly)
work at home caneveryone
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TheTheworkwork mustmust
servantservantthe the civilcivil follow
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Complete Complete digitaldigital files
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from application till electronic signature
Complete Complete digitaldigital files
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Where?
work atat home home at work
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InIn our our FPSFPS nearlynearly
everythingeverything measured isis
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……eveneven thethe CEO’sCEO’s
officeoffice
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50 m2
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Price per square meter per year
270 euro
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13.500 euro a year
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3% of his time
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The higherhigher in thein the hierarchicalhierarchical
structurestructure
you areyou are
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thethebiggerbiggeris your
office
The higherhigher in thein the hierarchicalhierarchical
structurestructure
you areyou are
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and
the lesslessyouare
present
thethebiggerbiggeris your
office
The higherhigher
hierarchicalhierarchicalstructurestructure
you areyou are in thein the
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boss function Can a
?without an office
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Answer e-mailsAnswer e-mailsAnalyze casesAnalyze casesHold meetingsHold meetings
Concentrate oneselfConcentrate oneselfHave confidential interviewsHave confidential interviews
Drink coffeeDrink coffee
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to do
Answer e-mailsAnswer e-mailsAnalyze casesAnalyze casesHold meetingsHold meetings
Concentrate oneselfConcentrate oneselfHave confidential interviewsHave confidential interviews
Drink coffeeDrink coffee
has has nothingnothing
The The placeplace in which in which wewe
with with hierarchy hierarchy
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to do
Answer e-mailsAnswer e-mailsAnalyze casesAnalyze casesHold meetingsHold meetings
Concentrate oneselfConcentrate oneselfHave confidential interviewsHave confidential interviews
Drink coffeeDrink coffee
has has everythingeverything
The The placeplace in which in which wewe
with with activityactivity
workwork
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e-mailsAnswering
is possible here
but also at home
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casesAnalyzing
is possible here
but also at home
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meetingsHolding
is possible here
but also at home
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coffeeDrinking
everywhere here
and also at home
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and…om redenen om redenen van pr ivacy van pr ivacy verboden verboden
te betredente betreden
havingconfidential meetings
?
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AA difficultdifficultmeeting will bewill be
preferablepreferable hereheldheld
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A nice
meeting will bewill be
preferablepreferable hereheldheld
confidential
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InIn our our FPSFPS everythingeverything measured isis
nearlynearly
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Monday Tuesday Wednesday Thursday Friday
January february march april mai june july august september october november december
6 o’clock 7 o’clock 8 o’clock 9 o’clock 10 o’clock 11 o’clock 12 o’clock 13 o’clock 14 o’clock 15 o’clock 16 o’clock 17 o’clock 18 o’clock 19 o’clock 20 o’clock
never more than
54% at their desk
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This is
mine
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Clean desk
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the taxpayer
for all that who pays
no doubt
Andmister,
? that is !
tell us now
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70% office space
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70% office space6 million euroevery yearevery year
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70% office space6 million euroevery yearevery year
new environment10 million euroonly once
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it’s onlypaper
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When?
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Does the timeclock
happy
? make
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You will reach
the results
agreed upon.
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Quantity Quality Attitude
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Whatbosses
do wewant ?
kind of
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ideas
think about what your people
crazy
Andmister,
these
?tell us now
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Benchmark per domein
,00
2,00
4,00
6,00
8,00Jobinhoud
Arbeidsomstandigheden
Doorgroeimogelijkheden
Organisatiecultuur
Relatie met de directe leidinggevende
Communicatie
FOD SZ
benchmark
benchmark benchmark together with together with 88 federalfederal organizations organizations
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Our people do nearly
all by themselves
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183 NoVo people
15 consultants
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NoVo organisation
Infrastructure &Dynamic office
Culture shift & Result orientation
Digitalisation &Mobility of work
Customer orientation
Communication &Cooperation
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Program management
Intern
NoVoResultEx
tern
Intern
NoVoDO
Exte
rn
Intern
NoVODIG
Exte
rn
Intern
NoVoClient
Exte
rn
Intern
NoVoCom
Exte
rnICT
P&O
Budget
Logistics
Comm
PMO
CEO
Steering commitee
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And tell us now what
Belgian citizens can do with all these
crazy ideas,
mister ?
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We reach more
than the results
agreed upon
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productivity
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Ask Graydon
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90%90%
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-78%-78%
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- 80%
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Control doesdoes notnotourourcultureculture
CommandCommand&&
belong tobelong to
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trusttrustrespectrespect &&
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