culture of contact

Culture of Contact Why "Live Chat" is the Wrong Strategy Jeff Comstock Twitter: @jeff_comstock Phone: 210.338.0381

Upload: jeff-comstock

Post on 21-Jul-2015

209 views

Category:

Business

2 download

Report

Download

Tags:

Embed Size (px):

TRANSCRIPT

Culture of ContactWhy "Live Chat" is the Wrong

Strategy

Jeff ComstockTwitter: @jeff_comstockPhone: 210.338.0381

What is Live Chat?

Support/Sales Tool Where Users Can IM From The Browser

Multiple IMs Can Be Handled Simultaneously

Benefits Of Live Chat

Leverage Technology To Minimize Stress on Staff

Consumers/Business Can Request Help w/o Leaving The Browser

Downside of Live Chat

Users Are Anonymous

No Accountability

Text Is Often Truncated

Text Is Emotionless

Immediate Responses Are Expected

Who We Are...

We're Passionate, Compassionate & Available

We Manage Expectations

We Believe in Personal Contact

We Demand Accountability

Culture of Contact

We Develop Friends Via Telecommunications

We Diffuse Confrontation By Engagement

We Are NOT Frugal With Our Humanity

Alternatives...

Knowing Who We Are...

Transform Your Culture & Contact Center (CLEARLINK)

Trail of Tears. Cherokee culture… Before contact, Cherokee culture had developed and thrived for almost 1,000 years in the southeastern United States-

Contact Center Culture: Motivation through Collaboration€¦ · Corporate Culture and Performance, ... A Framework for Inspiring Commitment Participation Rewards and Recognition

MTM Reviews Thermionic Culture Solo Vulture · Solo Vulture Manufacturer Thermionic Culture Price £1,333 Contact Thermionic Culture 01279 414770 Web T he original Culture Vulture

Interregional Patterns of Culture and Contact, 1200-1550

Intensive Japanese Language and Culture...Over 100 contact hours of Japanese language Culture and History. There will be several excursions, cultural events, and daily opportunities

Living in a Multicultural World: Acculturation. Acculturation: to move towards a culture First defined as culture change resulting from contact between

JAPANESE OYSTER DRILLS OCINEBRELLUS INORNATUS): … · that practice bottom culture techniques, as this culture provides greater opportunities for contact with adult Japanese oyster

MAKING A CULTURE -ORIENTED DRAMA THERAPY · 2015. 8. 8. · MAKING A CULTURE -ORIENTED DRAMA THERAPY Ravindra Ranasinha MA Contact: [email protected] “A nation’s culture

Culture Contact or Colonialism

CULTURAL ENCOUNTER IN THE MORTUARY LANDSCAPE OF …...TIWANAKU COLONY, MOQUEGUA, PERU (AD 650–1100) Sarah I. Baitzel Archaeological studies of culture contact often presuppose culture

LA CULTURE BÂTIT DES PONTS - France Palestine · 1 BULLETIN D’INFORMATION DU GT CULTURE DE L’AFPS N° 11 – MAI/JUIN 2018 Contact : AFPS – Groupe de Travail Culture, 21 ter,

Montuori:Stephenson Creativity Culture Contact and Diversity

Culture & Language in Brazil - Governors State University · Culture of Brazil May 3-14, 2020 contact Amy Soub: [email protected] Faculty leaders: Dr. Katy Hisrich [email protected]

Culture Contact and Culture Change: The Korean Peninsula and Its

PART FOUR Interregional Patterns of Culture and Contact, … · 2014-08-14 · PART FOUR Interregional Patterns of Culture and Contact, 1200–1550 CHAPTER 12 Mongol Eurasia and Its

Contact Info/Safety Form Travel and Customs Tips Logistics Rules Culture Shock

33983948 BATESON Gregory Culture Contact and Schismogenesis (1)

Filtration in Preparation of Cell Culture Media and Buffers · Filtration in Preparation of Cell Culture Media and Buffers Contact Critical Process Filtration, Inc. if you have questions

A Melanesian Culture-Contact Myth in Pidgin English

Est. 1983 Ready culture media in 55 mm contact plates · Ready culture media in 55 mm contact plates Individually packed in transparent blister # Product with minimum order Description

the Culture of Culture Contact

Interregional Patterns of Culture and Contact, 1200-1550 Chapter 14 The Latin West, 1200-1500

Lasting effects of the Crusades. Direct Impact Contact with Muslim Culture Contact with Muslim Culture Leads to continued trade between Europe and Middle

BATESON, Gregory. Culture contact and Schismogenesis

Culture Vs. qPCR - Latis Scientific · 2016-09-01 · Culture methods Culture: based on viable culturable bacterial cells. Cells in contact with a growth medium, where they replicate

Education and Culture Name Education and Culture Capacity Building in the field of Higher Education ERASMUS+ CONTACT SEMINAR WITH THE WESTERN BALKANS Vienna,

Ancient Americas. The Four Major Culture Periods of Pre-Contact Native Americans

Herskovits, Melville J. (1938) Acculturation: The Study of Culture Contact

The Mapuche People of the Land By: Jenna Roy. Culture & Geography (Pre-contact) The Mapuche are an indigenous culture that originated from the area known

CULTURE EDUCATION ConTaCT / ConFEREnCE SECRETaRIaT …

Supporting the Emerging Culture of Embracing … Change Culture.pdfSupporting the Emerging Culture of Embracing Change Feedback is welcome. For comments or consultation, please contact:

Est. 1983 Ready culture media in 55 mm contact … culture media in 55 mm contact plates Individually packed in transparent blister # Product with minimum order Description Packaging

400 YEARS OF LINGUISTIC CONTACT BETWEEN THE MI… · 400 YEARS OF LINGUISTIC CONTACT BETWEEN THE MI'KMAQ AND THE ENGLISH AND THE INTERCHANGE OF TWO WORLD VIEWS Stephanie Inglis Culture,

Name of the Artist & contact Details Links Gradingindiaculture.nic.in/sites/default/files/events/Panelof...Murugeshpalya, - India (, of India –. CULTURE . Culture) of India O W Awardee*

culture of contact

Business

live chatleverage technology

help wo

compassionate availablewe

emotionlessimmediate

supportsales tool

humanity alternatives

browsermultiple ims