culture journeys
DESCRIPTION
Culture Journeys is a framework for organizations to help its employees learn and adapt to its culture. This blog is an attempt to share the learning stages, road maps and ways to help talent to navigate the way to achieve their career goals, align and adapt to the corporate culture.TRANSCRIPT
© 2012 MetricStream, Inc. All Rights Reserved.
Culture Journeys #CultureCode Dheeraj Prasad, Vice President – HR, Customer Advocacy & Production Engineering
http://www.linkedin.com/in/dheerajprasad
@dheeraj_prasad
www.culturejourneys.blogspot.com
© 2010 MetricStream, Inc. All Rights Reserved.
Agenda
What is Culture
GRC Culture
An Analogy for Organization Culture
New Joiner Conditions For Performance Success
Ways to learn a new Culture
A Model to Learn Adapt To A New Culture
The MetricStream Way
Exercise – The Culture Coin Test
© 2012 MetricStream, Inc. All Rights Reserved.
What is Culture?
Integration Differentiation
Segmentation
Culture is a common programmable code of shared values and beliefs!
© 2013 MetricStream, Inc. All Rights Reserved.
GRC Culture – A Foundation For Corporate Governance
© 2013 MetricStream, Inc. All Rights Reserved.
• As per AMR, US companies will spend $29.8B on GRC in 2010• “GRC in 2010: $29.8B in Spending Sparked by Risk, Visibility, and
Efficiency” AMR Research/Gartner, November 2009
• Gartner has forecast a compound annual growth rate for the GRC market of approximately 20% through 2011
• Gartner Report Highlight, January 2008
• Forrester estimates $9.3B spend on GRC Technology– $2.2B on GRC Information/Content and $40.6B on GRC Professional
Services in 2008• Forrester Research 2008 GRC Drivers, Trends and Market
Directions – March 2008
GRC Market Opportunity
© 2012 MetricStream, Inc. All Rights Reserved.
How is MetricStream building a GRC Culture?
Click on any image to view the videos
© 2012 MetricStream, Inc. All Rights Reserved.
Weather is what conditions of the atmosphere are over a short period of time, and climate is how the
atmosphere “behaves” over relatively long periods of time.
Weather is measured in terms of temperature, humidity, precipitation,
cloudiness, brightness, visibility, wind, and atmospheric pressure. Weather can
change from minute-to-minute, hour-to-hour, day-to-day and season-to-season.
Climate is however the average of the weather over time and space. Climate
is what you expect, like a very hot summer, and weather is what you get,
like a hot day with popup thunderstorms.
An Analogy For Organization Culture
© 2012 MetricStream, Inc. All Rights Reserved.
Analogy Applying the Analogy Why this helpsClimate (average of weather over time, space, and climate zone)
Organization climate (the label of the culture). Patterns over time of cultural similarity across business units and geography are often reflected in visual representations, shared IT Systems, a single vision or mission statement
It paints the picture of macro level consistency across an organization.
Weather (short term, minutes to months)
Organization culture varies as the immediate context changes
Culture could and should reflect local conditions
Climate change occurs but over a period of time
Organization climate changes but over a period of time and due to context changes such as technology
Local conditions (weather) might change to see and introduce sustained change across the organization (climate)
An Analogy For Organization Culture
© 2012 MetricStream, Inc. All Rights Reserved.
New Joiner Conditions For Performance Success
The Allowable Timeframe
Below Optimum Performance Optimum Performance
Unacceptable Performance Below Optimum Performance
The ability to learn “the way we do things round here”
The
avai
labi
lity
of S
uppo
rt
The
“pric
e of
mem
bers
hip”
High Getting On
Low High Fitting In
Source: Organization Culture
© 2012 MetricStream, Inc. All Rights Reserved.
Ways to Learn a new CultureLearning Method Example Skills NeededFeedback and Guidance given by boss and colleagues
“You can learn from each other around the coffee “My boss is very good at giving me feedback
Rapport BuildingListeningOpenness to feedback
Comparison with previous experiences
“I have been in a head office before. The difference between the H.O and Field office are marked”
AssessmentJudgementAdaptability
Observation of what is going on in the context
“It was odd to see people come late to work. In my last job punctuality was the norm.”
PatienceObjectivityCuriosity
Trial and Error “I offer things and then judge by the looks on people’s faces”
Risk takingPersistenceResilience
Investigating and asking questions
“If I have to find out something, I have to go out and find it”
Healthy sense of scepticismResearchQuestioning
© 2012 MetricStream, Inc. All Rights Reserved.
A Model To Learn and Adapt To A New Culture
Stage 1 - Confront and Accept the organization realityTip – Spend time with people who can tell you about the hidden rules of success
Stage 2 - Achieve role clarityTip – Build a 30- 60-90 days plan and review as to how were they different from what you were expected to do
Stage 3 - Locate yourself in the organization contextTip – Know how to position yourself in front of other peers
Stage 4 - Detect signs of successful cultural integration (or lack of it)Tip – Proactively look for your Manager feedback at each stage of your first 30-60-90 days
© 2012 MetricStream, Inc. All Rights Reserved.
The MetricStream Way
MetricStreamCulture
Team Work
InnovationCustomer
Focus
Never Say Die
© 2012 MetricStream, Inc. All Rights Reserved.
Culture Club
Welcome To The Culture Club!