CULTURE & COMPETENCY

SUMMIT INTERPRETATION SERVICES

CRIS KOPECKY, BSN, MBA

PRESIDENT/OWNER/NURSE

WHAT IS CULTURE?

Behaviors & beliefs characteristic of a particular social, ethnic, or racial group. (culture." Dictionary.com Unabridged. Random House, Inc. 20 Oct. 2009. <Dictionary.com http://dictionary.reference.com/browse/culture>.)

Behaviors- Collective VS Individualistic Society

Beliefs-

Religion: Catholic, Christian, Islam, Budhist, etc

Traditions: Holidays / Foods / Family

CULTURE AT THE REHABILITATION

HOSPITAL

• a) Inclusive approach-Team care approach to patient rehabilitation includes:

Physicians, Nurses, Therapist, Family, clinical dieticians, rehabilitation specialists, interpreters

• b) Access to state of the art facilities and equipment

• c) Barrier free – Exterior and Interior

• d) All of the above make part of an inclusive and proactive culture sensitive to the patient’s needs for recovery.

FORT WAYNE DEMOGRAPHICS

Demographics (visitfortwayne.com)

Hispanic / Latino make up 5.78% of population

Asian make up 1.56% of population and growing

3 BARRIERS TO EFFECTIVE

COMMUNICATION & AWARENESS

Health Literacy

Cultural Competency

Limited English Proficiency (LEP)

(hrsa.gov)

AUDIT

• Objective is to ensure that there is a supportive infrastructure incorporating cultural competency.

– Mission / Vision

– Strategic Planning

– Policies and procedures

– Management leadership

– Staffing

INCORPORATING CULTURAL COMPETENCE

Objective: Establish set of consistent behaviors, attitudes & policies that come together in a system among professionals that enables effective interactions in a cross-cultural framework. (ibisconsultinggroup.com)

Diverse staff recruitment and retentionProfessional interpretation servicesContinuous education / trainingUse The Joint Commission / IN Dept of Health standards as a guideMerge with current policies and established culture

REQUIRED SKILLS

• Reflection

• Self-awareness

• Empathy

• Communication

• Concern for others

• Conflict resolution

• Social Skills

BRIDGING DIFFERENCES

• Accurate listening

• Perception checking

• Ask for feedback

• Resist Making Judgments

• Take Risks

CONCLUSION

We hope you have enjoyed this brief overview on culture and hope you can utilize some of the information learned here today to improve your competence while caring for patients with diverse cultures.

We hope you have enjoyed this brief overview on culture and hope you can utilize some of the information learned here today to improve your competence while caring for patients with diverse cultures.

• CULTURAL COMPENTENCY POST SESSION QUESTIONS

Name 3 Barriers to effective communication when providing care for clients from non-American cultures.

• 1.      _______________________________2.      _______________________________

• 3.      _______________________________

Name 3 ways of incorporating cultural competence into the workplace.

• 1.      _______________________________

• 2.      _______________________________

• 3.      _______________________________

THANK YOU

• Please use this space for suggestions on how you or your employer could improve communication with clients of different cultures to positively affect clinical outcomes.