cultural safety - iosh.com · what is cultural safety ® ? a process which looks at what drives...
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Cultural Safety ®
Kevin Hard
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Where are you now?
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2.81
2.39
2.963.06
2.23
2.69
2.34
2.87
3.06
2.08
3.91
2.75
3.86
3.08
3.57
2.67
3.00
3.503.33
3.00
3.81
3.15
3.833.70
4.01
2.58
2.16
2.67
2.96
1.81
2.61
2.39
2.66
2.96
1.80
2.76
1.93
2.74
2.93
1.85
2.50
2.26
2.71
2.96
1.94
2.43 2.39 2.38
3.03
1.64
2.55
1.36
2.82
3.00
1.32
2.64
2.83
3.39
2.67
2.47
3.19
2.50
3.00
2.76
1.56
3.83
3.00
4.54
3.33
3.00
0.00
1.00
2.00
3.00
4.00
5.00
1. Procedures 2. H&S/Profit Balance 3. Investigation and Incident Reporting 4. Training and Competence 5. Safety Communication
Sco
re
SCDL 5D Profile - Hutchison Ports, July 16
Hutchison Ports Felixstowe Harwich Executive All Managers Felix Hourly Felix Hourly Sh A Felix Hourly Sh B Felix Hourly Sh C Felix Hourly Sh D Felix Port Ops Felix Engineers Harwich PO Harwich Engineers
One organisation - multi site cultures
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• What do we mean by a Cultural Safety ®
• 4 elements in building a sustainable safety culture
• Your influence and the power of the positive
• How the 4 elements of engaging leadership leads to improved business performance
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• What do we mean by a Cultural Safety ®
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Why organisations focused on Behavioural Safety?
90% of all accidents are caused by human failure (Heinrich, 1950s)
True…. BUT
99%* of human failure is caused by the prevailing conditions
(Levin, 1930’s)
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Universal Model of Culture
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EXIT Entrance
Artefacts
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4 elements in building a sustainable safety culture
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What is Cultural Safety ® ?
A process which looks at what drives behaviours i.e.Safety from the People perspective based on:
– A Just Culture: Leadership and an approach which is seen as fair and consistent
– Psychology: Why we do what we do
– Human Factors: Designing Jobs and the workplace for ease of operation …. Try the task…
– Leadership : Consistent and authentic
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What is Cultural Safety?
A process which looks at what drives behaviours i.e.Safety from the People perspective based on:
–A Just Culture: Leadership and an approach which is seen as fair and consistent
– Psychology: Why we do what we do
– Human Factors: Designing Jobs and the workplace for ease of operation …. Try the task…
– Leadership : Consistent and authentic
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Was the
behaviour
planned /
intentional?
Did the
person(s)
believe they
were behaving
appropriately?
Was the
behaviour
in
accordance
with existing
procedure?
Was custom
and practice
to ignore the
existing
procedure?
Was there
high risk /
extreme
difficulty
preventing the
person(s)
following the
procedure?
Did the
person(s)
believe the
behaviour was
for the good of
the
organisation?
Was the
person(s)
motivated by
personal gain?
Slip / Lapse MistakeKnowledge
Based
Error
Routine
Violation
Exceptional
Violation
Situational
Violation
Organisatio
nally Driven
Violation
Personal
Gain
Violation
Increasing individual culpability
Increasing organisational responsibility to establish and remove
root causes
Just Culture Decision Tree
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People on site cover up or under report accidents, injuries or incidents
Incident investigations most often result in …
Front line workers feel like incident investigations are there to learn or to find blame?
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What is Cultural Safety ® ?
A process which looks at what drives behaviours i.e.Safety from the People perspective based on:
– A Just Culture: Leadership and an approach which is seen as fair and consistent
–Psychology: Why we do what we do
– Human Factors: Designing Jobs and the workplace for ease of operation …. Try the task…
– Leadership : Consistent and authentic
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“I’m only human after all – don’t put your blame on me”
Rag’ n’ Bone Man
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This is a test to determine if you already have a
corrupted mind.
If it is hard for you to find the dolphins
within six seconds, your mind is indeed
corrupted.
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What is Cultural Safety ® ?
A process which looks at what drives behaviours i.e.Safety from the People perspective based on:
– A Just Culture: Leadership and an approach which is seen as fair and consistent
– Psychology: Why we do what we do
–Human Factors: Designing Jobs and the workplace for ease of operation …. Try the task…
– Leadership : Consistent and authentic
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WHAT IS IT?Human Factors
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The Job
• Fatigue from shift work
• Alarm handling
• Communications (e.g. shift handover)
• Plant & equipment design
• Try the task
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Your influence as leaders and the power fo the positive
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Think of the best leader from your past ……
Leaders
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Fair
Motivates
Integrity
Builds trust
Leads by example
VisibleGood
Communicator
Calm
Good Listener
Decisive
CaringSupportive
Respectful
Encourages
Likes people
Emotional intelligence
Consistent
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Leadership Integrity
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Safety Leadership Integrity - Please avoid these
• “I’ve been told to tell you …”
• “Ok, just this once but be careful…”
• “Lets clear the safety stuff first …” (& then get on to the important stuff ?)
• “X but Y” (leaking is subconscious!)
• “You must never do this yourselves …”
• Authentic• Consistent• Positive
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38
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The only thing you are allowed to tell people is what they have done well
Everything else has to be asked as a “curious why” question and coaching
The golden rule +ve
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“60% accident reductions within a yearSanjay Marne, HSE and ISO operations”
“We are now delivering a collective, consistent safety message across the business and to key clients”Venessa Wise, Safety Director
“By understanding not just the what but the why people think we are where we are, we were able to gain an in depth understanding of our culture and therefore improve on it”Tony Roscoe, Behavioural Safety Lead
“78% reduction in LTI’s in 18 months”Jennifer Swaim, Senior VP HSE
Getting the balance right - Does it work ?
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How the 4 elements of engaging leadership leads to improved business performance
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The four pillars of engaging leadership
Engage for success task force
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Strategic Narrative
WiiFM
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Engaging managers
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Employee Voice
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Authentic, Consistent Leadership
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Improving business performance through engagement
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The impact of engagement
Leaders should have -
No narcissism of small differences !
CARING
Hard- Girling Integrated Improvement model
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Cortisol Oxytocin
Organisational risk
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£ 2.6 million fine from HSE
Didn’t care about their people - productivity focussed
Reduced procedures by 40%
20% increase in productivity
Blinded Ken Woodward
Cared about their people
40% improvement in incidents
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Does it work ?
Engage for success state that those organisations with engagement in the bottom quartile averaged 62% more accidents than those in
the top quartile (Gallup, 2006).
“The single greatest influence on profitability and productivity within an organization… is the ability of leaders to spend more time and effort
developing and recognizing their people, welcoming feedback, including criticism, and fostering co-operation among staff.”
"Improved employee engagement in the vital subject of safety, with significant productivity and efficiency improvements as a result“Russ McCallionGroup HR Director (Brookfield Asset management)
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Have you CIA potential?
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Here are some useful links:
• Eddie Izzard Death Star Canteen (Management (mis-)communication?)o https://www.youtube.com/watch?v=Sv5iEK-IEzw
• Embrace Life seatbelt videoo https://www.youtube.com/watch?v=h-8PBx7isoM
• Hello phone safety videoo https://www.youtube.com/watch?v=w-bc3VN0XdU
• Homesafe (worksafe) videoo https://www.youtube.com/watch?v=Qz0uPA5ZAi8
• German coastguard (English communication/shift handover) videoo https://www.youtube.com/watch?v=0MUsVcYhERY
• Wordle free word cloud creatoro http://www.wordle.net/