cultural professionalism and conflict resolution: training powerpoint
DESCRIPTION
Some of the key tenets of the city's protest management strategy are laid out in its Cultural Professionalism and Conflict Resolution training program, much of which centers on how officers can achieve desired outcomes through positive interactions with citizens.TRANSCRIPT
![Page 1: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/1.jpg)
Cultural Professionalism and Conflict Resolution
1
![Page 2: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/2.jpg)
Course Objectives(Cultural Competency)
1. How to Identify Individuals with Biases and Survive
2. Public vs. Police Perception3. What’s Your “DEAL”4. Police Culture, Professionalism & Challenges
to Personal Liability Today
2
![Page 3: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/3.jpg)
7th WORLD CHOIR GAMES 2012
July 4 - 14, Cincinnati (Ohio), USA
• For the first time, the World Choir Games will take place in the USA. From July 4 - 14, 2012 choirs from all over the world will gather again at the 7th World Choir Games (WCG) in Cincinnati to contribute their share to international understanding and peace among nations.
• The idea of the World Choir Games originates from the effort to bring together people and peoples, who are united through singing, in peaceful competition. This way, the coming together of nations also in arts, can be effectively and illustratively demonstrated and continuously challenged.
• As the world’s biggest choir competition, the World Choir Games shall inspire people to experience the strength of interaction which is able to challenge personality and community equally by singing together. Participation alone is important and the greatest honor. The World Choir Games are organized for amateur choirs from all over the world, no matter which continent they come from or which musical genres are represented in their repertoires or which artistic ambitions they have.
3
![Page 4: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/4.jpg)
7th WORLD CHOIR GAMES 2012• Participating Groups – total registered groups: 367
• The following Countries/Commonwealths/Nations have registered groups for the event*:(As of February 28, 2012)
• Australia, Austria, Bahamas, Belgium, Bolivia, Brazil, Canada, Channel Islands-Jersey, China, China/Hong Kong SAR, Chinese Taipei, Columbia, Commonwealth of Puerto Rico, Croatia, Czech Republic, Denmark, France, Germany, Great Britain, Hungary, India, Indonesia, Iran, Israel, Jamaica, Japan, Kazakhstan, Latvia, Lithuania, Namibia, Netherlands, New Zealand, Nigeria, Norway, Philippines, Poland, Romania, Russia, Singapore, South Africa, Spain, Switzerland, Thailand, Turkey, Ukraine, USA, Venezuela, and Vietnam.
• * The choirs are registered but have not yet been confirmed by the artistic committee of the World Choir Games.
4
![Page 5: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/5.jpg)
-
Self Evaluation-
Important Law Enforcement Questions• Why Am I Here…
• Why Should I Buy In…
• What’s In It For Me????
5
![Page 6: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/6.jpg)
How to Identify Individuals with Biases and Survive
• Identify differences (seen and unseen)
• How are these differences reinforced• Biases: ‘Influencing indicators’ developed
from personal experiences (Good/Bad)
6
![Page 7: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/7.jpg)
• Creates 6th sense• Body language• Tone & truthfulness
*Those that have no foundation
*Everyone has both , the challenge is to control the bad from influencing your decision making and Your Actions.
Good vs. Bad Biases:
7
![Page 8: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/8.jpg)
Biases: State of having influencing indicators
developed & reinforced from personal experiences…
What’s Prejudice?
8
![Page 9: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/9.jpg)
Prejudice…
Overt baseless pre- judgments, or attitudes toward people or groups that are action
based.(verbal/physical)
#1 indicator of prejudice actions is assuming your way is the only right way
a.k.a. Ethnocentric Attitude = Liability
9
![Page 10: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/10.jpg)
Summary
Biases & Prejudices, shape individual perceptions and ‘Paradigms’.
10
![Page 11: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/11.jpg)
11
![Page 12: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/12.jpg)
12
![Page 13: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/13.jpg)
13
![Page 14: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/14.jpg)
14
![Page 15: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/15.jpg)
15
![Page 16: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/16.jpg)
16
![Page 17: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/17.jpg)
Q: How did we get everyone to see the same thing?
1. We communicated
2. We listen, outlined, and we tried to see the “same facts” from another point of view.
_____3. Was anyone right or wrong”
17
![Page 18: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/18.jpg)
* In reshaping your “paradigm” or lenses from which you see things, your attitude will reflect your professionalism in addressing people of a different race, color, national origin, or gender, gender identity, sexual orientation, religion or disability through…1. Your Response2. Your Professional Action &3. Your Service= Reputation
Who Controls all of these factors…?
18
![Page 19: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/19.jpg)
Cultural Conflict:
Is a dispute between two or more persons over a real or perceived difference of
facts.
19
![Page 20: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/20.jpg)
Causes of Conflict
Biases+ Prejudice
Perceptions - Beliefs
*based on your Paradigm*
20
![Page 21: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/21.jpg)
How are Police Paradigms used and controlled?
(#1 police priority)
• Safety & Impartiality
• And rules of – Reasonable Suspicion– Probable Cause
21
![Page 22: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/22.jpg)
In the past, being referred to as an effective senior officer or an effective senior community member may have been because these persons were better able to shift their personal ‘paradigm’ and were open to considering facts from several differing points of view.
WHY?
22
![Page 23: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/23.jpg)
Two Critical Stages in Police
Communications in Defusing Conflict:Reference: Chief Reuben M. Greenberg: Charleston PD, South Carolina
(effectively using paradigm)
1. Engagement…(Initial actions)
2. Dis-engagement(Lasting Impression upon exit…)
23
![Page 24: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/24.jpg)
What's your “D.E.A.L” with people
D - De-escalate/DiffuseE - Empathize/ ExplainA - Apologize/ take ActionL - Leave them in control
24
![Page 25: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/25.jpg)
How do we leave people…
• Victimized as SUSPECTS
• Supporters of your actions?
25
![Page 26: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/26.jpg)
Successful “dis-engagement” Phrases to change a “victim” into a
“supporter” of your actions and you:
• Thank you!
• I really appreciate your cooperation…
• I’m sorry for the inconvenience ..
26
![Page 27: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/27.jpg)
Public Expectation of police service
1. To be treated with dignity & respect
2. That you avoid stereotyping
3. That you listen before questioning
4. That You maintain your professionalism
27
![Page 28: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/28.jpg)
What is the gain for “You” and your department?
• Professional Respect
• Less Complaints
• Peer Recognition
• Job Satisfaction
• Community Trust & Cooperation28
![Page 29: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/29.jpg)
What is the loss to “you” & your department if you are unable to
successfully communicate?
• Anger in the community• Mistrust of the Police• Disrespect of Police Department• Loss of community support• Deters community involvement• Source of law suits
29
![Page 30: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/30.jpg)
Police Culture
How we all are measured
30
![Page 31: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/31.jpg)
Vision Mission Values• •
Cincinnati Police Department
• Vision Statement• The Cincinnati Police Department will be recognized as the standard of excellence in policing.
• Mission Statement• The Cincinnati Police Department will develop personnel and manage resources to promote effective
partnerships with the community to improve the quality of life through the delivery of fair and impartial police services while maintaining an atmosphere of respect for human dignity.
• Core Values• Integrity – Our actions and relationship with the community are guided by an internal sense of honesty
and morality.• Professionalism – Our conduct and demeanor display the highest standard of personal and organizational
excellence.• Diversity – Our members recognize differences as a strength in our organization and community.• Accountability – Our duty is to promote public trust by upholding our obligations to the department and
community.• Vigilance – Our responsibility is to be alert to issues and activities impacting our community
31
![Page 32: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/32.jpg)
Checks on Police Practices
Police Measurements & practices you never want to be judged by:
32
![Page 33: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/33.jpg)
Checks on Police Practices Cont.
Pattern & Practice- Written SOP’s of your department compared to those actions actually practiced by you.
33
![Page 34: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/34.jpg)
Checks on Police Practices Cont.
Liability- Degree of Your Legal Obligation.
(effects your Freedom, Job, and Pension)
34
![Page 35: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/35.jpg)
Checks on Police Practices Cont.
Conspiracy- An agreement or having knowledge of planning or carrying out a wrongful act
35
![Page 36: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/36.jpg)
Checks on Police Practices Cont.
Complicity- Being an active or passive accomplice to a wrongful act
36
![Page 37: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/37.jpg)
Checks on Police Practices Cont.
Malfeasance- Using your position for wrong doing… contrary to your official obligations
37
![Page 38: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/38.jpg)
Checks on Police Practices Cont.
Misfeasance- Performance of a lawful act in an illegal manner
38
![Page 39: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/39.jpg)
Checks on Police Practices Cont.
Neglect- Failure to take appropriate action
39
![Page 40: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/40.jpg)
Checks on Police Practices Cont.
40
![Page 41: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/41.jpg)
*Checks o Police Practices today:
• Pattern & Practice - actual practices• Liability - degree of involvement• Conspiracy- agreement/knowing• Complicity- Being active or passive part• Malfeasance- using position wrongly• Misfeasance- lawful act in illegal manner • Neglect – fail to take appropriate action• Civil Rights Violation- rights protected by U.S.
Constitution
41
![Page 42: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/42.jpg)
Last Challenge:
Questions: Think about being out of your “comfort zone” – in a place you’ve never been before - language barrier, unknown support system or connections: How do you think you might react? What would you do?
Answer: Your Actions, Be Professional!
42
![Page 43: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/43.jpg)
Thanks for Listening…
And most importantly…
“Always Be Safe”
43
![Page 44: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/44.jpg)
Questions?
44
![Page 45: Cultural Professionalism and Conflict Resolution: Training PowerPoint](https://reader036.vdocuments.us/reader036/viewer/2022062320/55cf8ef4550346703b975d7b/html5/thumbnails/45.jpg)
C.R.S.“Community Relations Service”
U S Department of Justice
Website: www.usdoj.gov/crsFree Resources
- Response & assistance in critical incident assessments and demonstrations
- School/community outreach programs & resource contacts
- Assistance to departments with training & community education programs, etc.
45