cultural differences and business
TRANSCRIPT
Cultural Differences and Business
Communication
Thucydides 460BC – 411BCGreat Grandfather of International Relations
The way of life, beliefs, customs and social expectations common to a group of people from a
particular place and time
Definition: culture
timepower distancespace
neutral or emotional
statusuncertainty avoidance
How cultures differ…
Individual or collective
pushyaggressivecold
insincererude
politeloud
quiet
dispassionate
passionate
untrustworthy
emotional
Stereotypes…
Politeness is…a set of social skills whose purpose is to ensure everyone feels comfortable in a social interaction
Positive politeness strategy users…
avoid giving offense by highlighting friendliness. These strategies include juxtaposing criticism with compliments, establishing common ground, using nicknames, honorifics and in-group jargon and slang.
Negative politeness strategy users…
avoid giving offense by showing deference. These strategies include questioning, hedging, and presenting disagreements as opinions.
Stop!Ask yourself…
Am I misunderstanding this person?How should I react?
If you find yourself reacting negatively to a person from another culture…