cultural competence for healthcare professionals part c: practical applications continued
TRANSCRIPT
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Cultural Competence for
Healthcare Professionals
Part C: Practical Applications Continued
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Workshops
Session A Introduces health disparities, the immigrant experience, social determinants of
health (SDOH), and clinical cultural competence.
Session B Develops knowledge and skills on collaborative communication, cross-cultural
communication, and clinical cultural competence as it pertains to parenting, mental health and pain management.
Session C Develops knowledge and skills on clinical cultural competence in
the use of complementary and alternative therapies, bereavement and grief. Participants will have an opportunity to practice with Standardized Patients
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Learning Objectives
Participants will be able to:
Recognize differences across cultures in regards to:– bereavement and grief– complementary and alternative medicine
Describe strategies for providing culturally competent care to patients and families during the bereavement and grief period
Describe strategies for integrating complementary and alternative medicine into practice
Apply cross-cultural competency skills in clinical situations (by interacting with simulated patients)
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Complementary and Alternative Medicine (CAM)
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Health and Illness
We practice a Westernized, biomedical model in relation to health and illness
Patients and families may feel strongly about anecdotal evidence
Decisions are often based on cultural perceptions of health and illness
Conflicts may arise when dealing with CAM therapies
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Justine’s Story
Worlds Apart, 2007
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Definition of CAM
“…a healing resource that encompasses all health
systems, modalities and practices and their
accompanying theories and beliefs, other than those
intrinsic to the politically dominant health system of a
particular society or culture in a given historical period.
CAM includes all such practices and ideas self-defined by
their users as preventing or treating illness or promoting
health and well-being…”
(National Institutes of Health, Institute of Medicine, 2005)
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SickKids Goal: Evidence-Based Practice
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“Those treatments with the best evidence of
effectiveness, suited to agreed upon treatment
goals for the child, should always be promoted at
SickKids regardless of whether they are
considered conventional, complementary, or
alternative.”
(SickKids CAM Policy)
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Acupuncture Chiropractic Homeopathy Naturopathy Aroma Therapy Ayurveda Faith Healing Iridology Reiki
Common CAM Therapies
Native Healing Oligotherapy Osteopathy Reflexology Rolfing Shiatsu Therapeutic Touch Traditional Chinese
Medicine
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Utilization of CAM Therapies
In Canada, around $7.84 billion was spent on CAM products and services in 2005 (Fraser Institute, 2007)
More than 70% of Canadians use CAM therapies each year (Fraser Institute, 2007)
Demographics of CAM users= female, age 18-34 years, better educated, middle class, ethnically diverse (NCCAM, 2007; Fraser Institute, 2007)
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Toronto CAM/Natural Health Product (NHP) Study
49% of those surveyed in the SickKids ER used at least one type of NHP or CAM practice
Of the children using NHP/CAM:– 85% children used at least one NHP– 5% children used at least one CAM practice – 10% used both
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(Goldman & Vohra, 2004)
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Toronto CAM Study
Children using NHP who take prescribed medications at the same time:
30.5%
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Did you tell your family physician/pediatrician that your child was on NHP therapy?
YES – 45%
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Toronto CAM Study
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Why didn’t you tell your doctor?
Doctor didn’t ask or it didn’t come up 13%
Didn’t feel it is necessary or important 3.5%
Hasn’t seen doctor 2.1%
No need to tell the doctor 1.5%
Feel it’s safe .80%
Asked pharmacist about interactions before buying .34%
Because another family member uses it .34%
(Goldman & Vohra, 2004.)
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Ethical Values and Principles at Stake
Choice
Respect
Trust
Safety (protection from harm)
Justice
Best Interests
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CAM: Key Considerations
The ‘Best Interests’ standard is applicable to all care providers and substitute decision makers
We should presume parents are motivated by doing what is best for their children, and treat the family respectfully
Collaboration with the family is the ideal; in conflict situations parents wishes should prevail unless there is likely to be identifiable harm to the child– In some cases, health care providers have a legal and
moral duty to the child to contact child protection authorities
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Strategies for Prevention and Management of Conflict
Meet with the team and the family Offer collaboration with CAM practitioners Attempt a shared understanding of the
following:– Medical facts– Rationale and/or medical necessity of
treatment– Consistency with belief or value system
Identify and utilize all available conflict resolution methods
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Take Home Messages
Involving children in decision-making can increase their feelings of control– However, culture may have an impact on when parents
wish to involve children in decision-making
Preservation of relationships is an important value (i.e. parent-child, healthcare professional – family, healthcare professional – child)– Encourages disclosure of CAM use– Allows ongoing monitoring of the child– Increases levels of trust– Avoids causing distress to the child
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Case Study
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Bereavement and Grief
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Bereavement and Grief
The vocabulary and expressions of bereavement and grief are determined by culture
The definitions of dying, death, and life vary between cultures
(Rosenblatt, 1993)
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Grief Across Cultures
How do you think grief varies across cultures?
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Grief and Loss
Different reasons why parents grieve:
The diagnosis itself
Loss of normalcy
Loss of dreams and goals for their child
Anticipatory loss– Preparing for and grieving the potential death or
disability of a child
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Grief and Loss
Parents may feel:
Concerned about not meeting the needs of
siblings when caring for a sick child
Stressed about the loss of their own roles/routines
Relationship strains (between partners and extended family)
Financial loss
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Disclosure: Cultural Considerations
Disclosure desired because:– Speaking candidly is an established tradition in
Western medicine– Individual rights and autonomy are underlying values
Disclosure NOT desired because:– Individuals may exercise autonomy by choosing "not
to know“– Many new Canadians feel it is bad luck to talk about
death as a there may be a view that what will happen is in God’s hands
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Decision-Making
In North America, when someone is considered “brain dead” decisions regarding “do not resuscitate” orders are seen as necessary.
In some cultures, the soul is what gives life and thus there is difficulty in understanding brain death and ‘end of life’ decisions.
Decision-Making: Cultural Considerations
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Hospice Care
Many cultures feel it is the duty of the family to take care of its own members, others believe it is too hard for the dying to let go in the presence of loved ones.
Cultures may believe that certain things need to be in place at the time of death (i.e. a suit with no buttons to enable the soul to slip out easily).
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Hospice Care: Cultural Considerations
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Organ Donation
Some cultures resist organ donation because the family does not want the person to be born in the next life with the donated organ missing (Braun & Nichols, 1997)
Other cultures may interpret organ donation as a method of helping others
Organ Donation: Cultural Considerations
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The 4-Fs
Cultural exploration in end of life care involves:
1.Feelings
2.Family
3.Faith
4.Finality
(Pottinger, Perivolaris & Howes, 2007)
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Bereavement and Grief: Key Considerations
What are the cultural and religious practices for coping with dying, the deceased person’s body, the final arrangements, and honouring the death?
What are the family’s beliefs about what happens after death?
How does the family express grief and loss?
What are the roles of family members in handling the death?
Who is involved in decision-making?
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Case Study
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Resources
Palliative and bereavement care services– NICU/ICU Bereavement
Coordinators
Chaplaincy
Social work
Family Resource Centre
Palliative care “Death Package”
Psychology
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SickKids Policies
Deaths After-death care of child and family CPR Organ donation after cardio-circulatory death Consent to treatment Levels of treatment guidelines Clinical Guideline (in draft)
Care of infants, children, and adolescents with life
limiting conditions Task force looking at standardization of
bereavement practices across the organization
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Helping family members deal with the loss of a loved one often means showing respect for their particular cultural heritage and encouraging them to actively determine how they will commemorate those they have lost.
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Standardized Patients
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Standardized Patients
Standardized patients are trained healthy individuals that simulate a health care scenario including physical symptoms, emotional response and personal histories.
Standardized patients are trained to provide constructive feedback from the perspective of a patient.
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Cultural competence includes:
Awareness of personal cultural and family values
Awareness of personal biases and assumptions
Awareness and respect for cultural differences
Understanding how the dynamics of differences impact interactions
Embracing diversity
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Summary of Cultural Competence Workshops
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Summary of Cultural Competence Workshops
Key strategies: Apply collaborative communication techniques and
cross-cultural assessment framework
Use resources known to be effective in cross-cultural communication (i.e. Language Line/Interpreter Services)
Recognize how culture and the new immigrant experience impact parenting, pain management, use of CAM therapies, mental health and bereavement and grief
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Acknowledgements
Collaborative Conversations Michelle Durant Brenda Spiegler
Parenting Jennifer Butterly Jennifer Coolbear Lee Ford-Jones
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Acknowledgements
Mental Health Michelle Peralta Abel Ickowicz Joanne Bignell Sarah Cowley Stephanie Belanger Diversity in Action Initiative
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Pain
Shelly Philip LaForestLori Palozzi Lorraine BirdFiona CampbellJennifer StinsonJennifer TyrellDanielle RuskinLisa Isaac
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Acknowledgements
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Complementary and Alternative TherapiesChristine HarrisonTed McNeillDarka Neill
Bereavement and GriefGurjit SanghaMaria Rugg
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Acknowledgements
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THANK YOU!!
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References• Fraser Institute. (2007). Complementary and alternative medicine in Canada: Trend in
use and public attitude, 1997-2006. Vancouver, British Columbia: Fraser Institute.
• Goldman, R.D, & Vohra, S. (2004). Complementary and alternative medicine use by children visiting a pediatric emergency department. Canadian Journal of Clinical
Pharmacology, 11:e247. • Hospital for Sick Children. (2001). Possible use of complementary and alternative therapies.
Toronto, Ontario: Author.• Institute of Medicine. (2005). Complementary and Alternative Medicine in the United
States. Washington, DC: National Academies Press.• Goldman R.D, Vohra S, & Rogovik, A.L P(2009). Potential vitamin-drug interactions in children
at a pediatric emergency department. Pediatric Drugs. 11(4):251-257 • Pottinger, A., Perivolaris, A., & Howes, D. (2007). The end of life. In Srivastava Rani (Ed.), The
Healthcare professional’s guide to clinical cultural competence. Toronto, Ontario: Elsevier.
• Rosenblatt, P. C. (1993). Cross-cultural variation in the experience, expression, and understanding of grief. In D. P. Irish, K. F. Lundquist, & V. J. Nelsen, (Eds.) Ethnic variations in dying, death and grief: Diversity in universality (pp. 13-19), Washington. D. C.: Taylor & Francis.