cultural awareness and skill building 2012
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Cultural Awareness and Skill BuildingInstructor Kesia Loyd
Photo Courtesy of U.S. Army
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How do you see me?
How do I see me?
How do I see you?
Perspective
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“Know Thyself.”
Pythia, The Oracle of Delphi
How do you see me?
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American Cultural Characteristics
Personal control over environment; self interest
Change is good: link to progress and growth
Time controlled: planned, scheduled, and productive
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American Cultural Characteristics
Interpersonal Communication
Competition & free enterprise
Future oriented
Equality:“We hold these truths to be self-evident …”
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American Cultural Characteristics
Informal
Open, direct, honest
Practical and efficient
Action / work oriented
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American Cultural Characteristics
Materialistic, industrious, innovative
Individualism / privacy: each individual unique; privacy valued; freedom of expression
Self-help: upward mobility; self-made worth
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How can the application of any culturalmodel hinder our ability to communicatewith an individual of the culture?
An individual from a culture may not fit into the assessment of the culture.
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Working individually, 1)Use the table on the handout to identify the importance of the listed Values in your daily life.2)Think of someone you know from a different culture or sub-culture and infer the importance of the same Values from their behavior.3)Share your findings with the class.
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Cultural Analysis QuestionSo, here I am: a salesperson working to close a new car deal with happy husband and wife. We’re on the lot next to a beautiful new family vehicle. I talk vehicle specs to the man and I put the woman in the driver’s seat. How did the salespersons prejudice effect the salespersons strategy?
The prejudice toward what is necessary to make the sale.
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Impediments to Observation
Bias and Prejudice
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Impediments to Observation
Cultural Bias “The Bowling Ball effect”
Cultural Prejudice “The Halo or Horns effect”
Validates Selfby
diminishing Others
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Encode
The Message
Photo Courtesy of U.S. Army
Photo Courtesy of U.S. Army
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From the worksheet:
Determine how each of the characteristics serves as a barrier to effective cross-cultural communication.
Determine how you can apply some of thecharacteristics to enhance communication.
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Summary
I cannot say “I disagree” until I can say “I understand”