cultivating leadership skills + building a … 2… · cultivating leadership skills + building a...
TRANSCRIPT
Steven Schloss, Chief People Officer
March 25, 2015
CULTIVATING LEADERSHIP SKILLS + BUILDING A DYNAMIC WORKFORCE
The extent to which you have determined the right skills, qualities and experiences needed for future organizational success …and how you cultivate the right talent and culture for your organization, is a reflection of your own or your leaderships team’s capability. The impact is material.
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What’s your baseline? L E A D E R S H I P
Overview
We have a 120 year+ heritage
of serving the game and
guiding it forward.
How do we strike the right
balance of past, present, and
future as an organization in
service to the game?
O U R J O U R N E Y
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15 Member
Volunteer
Executive
Committee
650,000 Individual
members
8,000 Member
Clubs
1,100 Volunteer
Committee
members
Tax Exempt Member
organization
(501c3)
Headquarters Far Hills,
New Jersey
Founded in 1894 By five
American golf clubs
325 Staff
members
Our mission
The United States Golf Association promotes and
conserves the true spirit of the game of golf as
embodied in its ancient and honorable traditions. We
act in the best interests of the game for the continued
enjoyment of those who love and play it.
O U R J O U R N E Y
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Our core strategies O U R J O U R N E Y
Championships Provide the very best
players in the world the
opportunity to compete
for a title
Governance Clarify and define the
rules of the game
worldwide
Health of the Game
Advance the
long-term viability
of golf
Community Serve golfers through
programs that build
engagement with the
game
Mission
+ Strategy
How do we build the right capabilities, cultivate the right skills and create the right environment aligned with our strategy, inside and outside of the USGA?
More than passion for the game. A connected framework of leadership.
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Culture
+ Values
Talent
Systems +
Solutions
Our opportunity O U R J O U R N E Y
Lead We embody the spirit of the game through integrity, transparency, candor and respect.
Our core values enable our mission, and shape our culture – defining how we carry ourselves with one another, with our partner allied associations, with facilities, and with golfers.
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Serve We listen to, and leverage, diverse perspectives from the golf community; we collaborate and encourage healthy debate.
Inspire We create opportunity through shared passion and a commitment to excellence.
Our core values O U R J O U R N E Y
Lead We embody the spirit of the game through integrity, transparency, candor and respect.
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Serve We listen to, and leverage, diverse perspectives from the golf community; we collaborate and encourage healthy debate.
Inspire We create opportunity through shared passion and a commitment to excellence.
Exemplary Performance O U R J O U R N E Y
Exemplary performance:
• Cultivating relationships built on
trust, authenticity and personal
connection.
• Having the capability to receive,
own, and deliver candid and
affirming feedback.
• Having the courage to make
tough calls or have challenging
conversations.
• Actively recognizing and
acknowledging colleagues.
Exemplary performance:
• Promoting and modeling
teamwork, collaboration and
inclusivity.
• Being approachable, open and
adaptable.
• Listening first. Seeking to be
heard second.
• Owning and advocating action,
solution, compromise, or
resolution.
Exemplary performance:
• Helping others realize their
potential through continuous
improvement and innovation.
• Facilitating positive change.
• Bringing an informed and
global context to each
conversation.
• Being a purpose-driven and
active communicator.
o Premier non-profit organization o Mission-driven o Passionate and committed o Multi-generational o Values and performance driven o Fiscally responsible o Culture of support and connection
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Our Employment Value Proposition (EVP) The cornerstone of organizational authenticity as a place to
work.
O U R J O U R N E Y
Interconnected elements that provide the right context and foundation for effective leadership and a dynamic culture and workplace.
o They are fundamental. o They require constant attention. o They serve as a compass even as we get busy getting things done. o They improve and sustain operating performance excellence.
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Four Elements of Impactful Leadership:
My Lens
L E A D E R S H I P
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Conscious
Leadership
Connected
Leadership
Informed
Leadership
Influential
Leadership
Four Elements of Impactful Leadership:
My Lens That nurture a dynamic culture, workforce and workplace
L E A D E R S H I P
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Conscious Leadership
F O U R E L E M E N T S O F I M P A C T F U L L E A D E R S H I P
• Self-Awareness. Being unafraid to seek feedback and own it.
• Emotional Intelligence. Managing one’s emotions and behaviors to achieve positive impact.
• Agility. Sensing and responding to change and adapting decision-making processes to achieve the best results.
• Values-Driven. Recognizing and sincerely demonstrating the alignment of actions and behaviors. Balancing competing priorities.
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Informed Leadership
F O U R E L E M E N T S O F I M P A C T F U L L E A D E R S H I P
• Context. Demonstrating understanding of the drivers and levers which impact
short and long-term decisions and strategies (e.g., financial, customer, culture,
political, legal, technological, social).
• Organizational Astuteness. Recognizing the strategic implications,
opportunities and challenges of designation (private, public, non-profit) and
situation (start-up, turnaround, growth, realignment sustained success).
• Forward Thinking. Staying current, sharing and leveraging knowledge in
response to, and being proactive to, the changing dynamics of one’s industry
and field of expertise.
• Curiosity. Demonstrating that ideas generated through shared knowledge,
experience and data come from everyone, thus enabling innovation, creativity
and performance excellence.
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Connected Leadership
F O U R E L E M E N T S O F I M P A C T F U L L E A D E R S H I P
• Relationship Building. Nurturing meaningful connections based on trust,
candor, empathy and transparency.
• Media Capability. Using the right digital/social tools to communicate and
collaborate, adjunct to, or in place of, face-to-face dialogue.
• Inclusion. Recognizing and embracing the value of diversity, and the power of
“difference” by leveraging expertise from different fields.
• Positive Disruption. Enabling and engaging in productive debate with
“positive intent”.
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Influential Leadership
F O U R E L E M E N T S O F I M P A C T F U L L E A D E R S H I P
• Clarifying. Creating alignment through vision, mission, strategy, culture, the
right management framework, and measures of success.
• Inspiring. Motivating others with or without positional power to get things
done, and with a sense of passion, optimism and commitment.
• Communication Acumen. Leveraging the power to empower through great
presentation, facilitation and listening skills.
• Talent Management. Demonstrating the ability to attract, develop and
broaden capability in people and organizations through intentional and
pragmatic selection, assessment, feedback, coaching, recognition and
succession.
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Four Elements of Impactful Leadership That nurture a dynamic workforce and workplace
L E A D E R S H I P
Conscious
Leadership
• Self-Awareness
• Emotional Intelligence
• Agility
• Values-Driven
Informed
Leadership
• Context
• Organizational
Astuteness
• Forward Thinking
• Curiosity
Connected
Leadership
• Relationship Building
• Media Capability
• Inclusion
• Positive Disruption
Influential
Leadership
• Clarifying
• Inspiring
• Communication Acumen
• Talent Management