ctsi logistics corporate values
TRANSCRIPT
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CORPORATE VALUES
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OUR CORPORATE VALUES
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CUSTOMERSATISFACTION
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• “Customer” refers not only to trade alliances and business partners but also to the team member next in line in the work process • Strives to give customers the best possible service and opportunities for further improvements
CUSTOMERSATISFACTION
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WORK NORMS:• We are constantly ready and willing to be of service to others and we feel good about it.
• We lend others a hand in accomplishing a task for our customers.
• We constantly check the quality of the output we produce to ensure that this meets or exceeds the standards established by the company and our customers.
• We immediately respond to the needs of our customers.
• We listen to what our customers really want and then act on it.
CUSTOMERSATISFACTION
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INTEGRITY
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• Commits to and acts in accordance with high standards of work and ethical behavior
INTEGRITY
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WORK NORMS:• We honor our commitments.
• We are competent, trustworthy, and honest in our work and dealings with others.
• We are fair in dealing with our customers and trade alliances.
• We give credit where credit is due.
INTEGRITY
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TEAMWORK
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• Mutual cooperation and collaboration to achieve common objectives
• Unity in purpose and complementation in action
TEAMWORK
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WORK NORMS:• We work interdependently towards the achievement of common and agreed upon goals.
• We actively get involved in the group’s undertaking.
• We take ownership of the team’s output with pride.
• We work effectively and objectively with one another despite cultural diversity and beyond set boundaries.
• We support and encourage one another in the achievement of our potentials.
TEAMWORK
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EXCELLENCE
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• Sets and adheres to high performance standards
• Strives to better his best
EXCELLENCE
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WORK NORMS:• We establish key performance indicators to measure our performance and capability to handle the job.
• We see each problem as an opportunity to enhance ourselves; we analyze its root cause and suggests improvements.
• We comply with established policies and procedures and encourages others to do the same.
• We regularly review our systems, procedures and processes and suggest improvement areas.
• We maintain professionalism at all times.
EXCELLENCE
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• We coach and train others to perform their functions better.
• We welcome feedback and use it as reference on what and how to improve.
• We deliver quality service by seeing to it that all requirements of the customers are met, if not exceeded.
• We keep ourselves updated on current industry trends and developments and we apply the knowledge gained in our own work.
• We maintain a balance between work and personal life.
WORK NORMS:
EXCELLENCE
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RELATIONSHIP MANAGEMENT
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• Establishes and maintains internal and external business relations based on mutual trust, openness, shared risks and rewards resulting in business performance greater than would be achieved individually.
• Seeks agreement and support and able to arrive to solutions amidst diverse and sometimes conflicting issues
RELATIONSHIP MANAGEMENT
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WORK NORMS:• We support our business partners’ efforts in achieving their targets/goals.
• We develop joint activities and processes that build and sustain the relationship.
• We respect and comply with the policies of our business partners and customers as long as these do not jeopardize the company’s business.
• We practice open communication.
• We know how to inject fun and laughter in our work.
RELATIONSHIP MANAGEMENT
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EMPOWERMENT
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• Ensures employees are enabled to act independently
• Gives responsibility and authority to others
• Enables others by providing the tools and guidance leading towards significant accomplishments and success
EMPOWERMENT
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WORK NORMS:• We encourage our team members to have a great sense of commitment and responsibility.
• We get individuals involved in process improvements and provide the venue to make quality decisions.
• We draw the best from people with appropriate recognition and fair compensation based on performance.
• We attract quality people and provide them opportunities for continuous development and achievement of their career aspirations.
• We recognize the contributions of our team members even when success is not realized.
EMPOWERMENT
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SENSE OF URGENCY
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• Initiates rather than passively accepts
• Recognizes responsibility to make things happen looking at it as an opportunity rather than a threat
• Takes immediate and necessary steps to provide the services and/or products required at the right time with the right quality and quantity.
SENSE OF URGENCY
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WORK NORMS:
• We aim to prioritize all of the customer’s needs beyond their level of expectation.
• We find ways and means to act on what is required from us by our superiors, peers and customers.
• We adjust quickly to new ways of doing things.
• We seize the opportunity to serve our customers.
• We take risks within the scope of our responsibility and competence
SENSE OF URGENCY
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TRANSPARENCY
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• Says what is meant without any hidden agenda
• Expresses opinions directly with the person involved
TRANSPARENCY
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WORK NORMS:• We are able to express our opinions freely.
• We encourage challenges to the status quo.
• We actively seek feedback.
• We seek first to understand, then to be understood.
• We are clear in our motives and do not deceive in our communication with others.
TRANSPARENCY
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Your thoughts become your words.Your words become your actions.Your actions become your habits.
Your habits become your character.Your character becomes
your destiny.
- Unknown
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For questions on our Corporate Values, Please discuss with your immediate superior or approach the Human Resources Department.