cscw – module 5 – page 1 p. dillenbourg & n. nova module 5 : mediating informal...

CSCW – Module 5 – P. Dillenbourg & N. Nova

Module 5 :Mediating Informal

Communication


Media richness

the richer medium is not always the more effective:

1. Video = Audio

2. Video < Face-to-Face


Why distributed teams do not work as well as co-present teams even if you give them all advanced media ?

Why is video less than face-to-face ?

(2: Mediating Informal Communication)


Geneva


Geneva Luxembourg


dring

prrrrrint

clap

(2) Peripheral awareness

« PAMPERS

MODE »« PAMPERS

MODE »


MIT, MediaLab


Who is informed of what I am doing ?

(2) Peripheral awarenessBig Brother


All our major projects

have started in front

of a coffee machine !


Taxonomy of interpersonal communication (Kraut): Scheduled: Meetings that are planned in advance by both parties.

Intended: Interactions that occur when one person seeks out another to discuss a specific topic, but where there is no pre-arranged plan to talk.

Opportunistic: Interactions that occur when one person happens to see another and remembers that they wanted to discuss a particular topic with them.

Spontaneous: Interactions that occur because two people happen to see each other and get into a conversation on a topic not prepared by either person

Informal

Formal


CERN

Alice (900)

Laure Carles


Formal Communication

Mailbox

Informal Communication

Interpretation Frame

Why silence?

Will he really do it ?

Why does she say that ?

narratives

Did you read Pierre’s mail ?

It’s always like that with him!

You know this is really important

What does she mean by « urgent » ?


Workflows

Audio/Video Conferencing

Co-located Teamwork

Mediating informal communications is

a rich area for creative PhD students

Conclusions

For

mal

Col

labo

rativ

e P

roce

sses

cscw – module 5 – page 1 p. dillenbourg & n. nova module 5 : mediating informal...

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