csc newsletter -...

CSC NEWSLETTER, JULY-AUGUST ISSUE, 2011

special feature of the

CSC Seminar along with

the signing of two

MOUs by SPV with

IGNOU, and UTI ITSL

respectively.

The Felicitation of the

50 Best Performing VLEs from across India by DIT with a Cer-

tificate of Appreciation and Cash reward of Rs 5000 was a spe-

cial feature of the CSC Seminar along with the signing of two

MOUs by SPV with IGNOU, and UTI ITSL respectively.

The MOU with IGNOU will enable CSCs across the country to

be seen as IGNOU extension Kendra and also allow them to of-

fer all distant learning courses to the aspirants in rural parts of

India. The other MOU with UTI will enable CSCs across India

to provide PAN cards. Both MOUs ultimately aim to deliver

more and more services for the citizens through CSCs.

Opening the Seminar with his address, Shri Shanker Aggarwal

drew to need to make the entire system work for the common

man. Speaking on the collaboration between CSC SPV and

IGNOU, he said DIT wants to take good quality education to

every nook and corner of the country, so that students will be

able to get the best quality education in their local area and in

own language. He emphasized the need for skill enhancement of

rural youth through CSCs. He also spoke about the benefits of

use of ICT in uplifting the rural population.

Among other distinguished panelists, Dr Ajay Kumar, joint sec-

retary too highlighted the role CSCs are playing in upliftment of

rural India. Dr Kumar informed the audience that approx. 14.6

million people have availed different services from the CSC net-

work and approx. Rs.1.25 crore of revenue has been earned.

Conti on Page 2 & 3…

CSC Seminar- Enabling Service Delivery: Bridg-

ing The Digital Gap

The Department of Information Technology‘s

Common Services Centers (CSC) Scheme approved

by the Cabinet envisaged the establishment of a

National level Special Purpose Vehicle – CSC E-

GOVERNANCE SERVICES INDIA LTD (CSC

SPV) – as a competent entity to provide support to

the Scheme. July 16, 2011 was a big day for SPV.

Two years back it was formed on this date.

With over 95,000 Common Services Centers (CSC)

up and running, CSC SPV has not only added value

to the CSC implementation process but also been

making efforts to take forward with it many other

stakeholders associated with the Scheme in a mean-

ingful way. This year along with the other Scheme

stakeholders, SPV celebrated its second anniversary

by organizing a CSC Seminar on ‗Enabling Service

Delivery – Bridging the Digital Gap‘ on July 16 at

Vigyan Bhawan, New Delhi.

Inaugural Session

The Seminar was inaugurated by Prof V.N. Ra-

jasekharan Pillai, Vice-Chancellor, IGNOU in pres-

ence of Shri Shankar Aggarwal, Additional Secre-

tary, Department of Information Technology (DIT),

Government of India (GOI) and other important

dignitaries in the inaugural panel - Shri Ajay

Kumar, Joint Secretary, DIT, GOI; Dr Amarjit

Singh, Joint Secretary, Department of School Edu-

cation & Literacy, GOI; Shri Abhishek Singh, Di-

rector, DIT, GOI; and Shri Puneet Saxena, MD

&CEO of UTI Technology Services Ltd (UTI

ITSL).

The Felicitation of the 50 Best Performing VLEs

from across India by DIT with a Certificate of Ap-

preciation and cash reward of Rs 5000 was a

CSC Newsletter

C S C e - G o v e r n a n c e S e r v i c e s I n d i a ( P ) L t d .

July-August 2011 ~ Celebrating India’s 64th

Independence Day

CSC NEWSLETTER, JULY-AUGUST ISSUE, 2011 2

Conti from Page 1…

Further, one crore applications for certificates gen-

erating approximately Rs. 10 crore revenue at Rs.

10 per service have been recorded, he said. Dr

Amarjit Singh, joint secretary, Department of

School & Education, GoI noted that CSCs could

play a vital role in providing education and health

education to every citizen of the country.

Sharing his experience of a tele-medicine project

being implemented at Mawana in UP, where the

people of the village come to the ICT enabled

health center to get prescription from doctors sit-

ting far away in Delhi. Dr Singh said that CSCs

could play a vital role by acting as an ICT enabled

health center across the country in near future.

―CSCs could also monitor the child growth in the

villages thereby reducing malnutrition in children,‖ said Dr Singh.

Dr. Rajshekhran Pillai, Vice Chancellor, IGNOU said that the University could help achieve inclusive growth in part-

nership with CSC. ―Inclusive growth of the society could be achieved through inclusive education,‖ he said. Dr Pillai

said, ―CSCs could identify what type of knowledge, skills are available within a particular region and what type of

knowledge and skills are necessary for improving the life of that particular region. Subsequently, ICT could be used

for imparting such information, knowledge and skills to the people in their own language.‖ Sh. Punit Saxena, MD&

CEO, UTI Technology Services Limited appreciated the Government‘s outreach to the grass-root level through ICT

enabled CSCs. He said, ―The tie-up between DIT and UTI ITSL will improve the creation of PAN card to a high de-

gree, since they will be reaching the rural masses through the CSCs.‖ PAN cards are of high importance for success-

fully delivering FI services, he emphasized.

During the inaugural Session, Shri Abhishek Singh, director, DIT along with other dignitaries on the dice launched a

book titled ‗Profiles of Entrepreneurship‘ devoted to 50 VLEs rewarded at the Seminar.

The other panel session topics were:

Session I: Accelerating Delivery of Bharat Nirman Services, Financial Inclusion and Skill Development through the

CSC Platform

Session II: Access to Health & Education through Remote Service Delivery & Management by Mainstream Govern-

ment Departments & Institutions

Session III: Infrastructure Framework & Innovative Services through CSC Network

During the panel discussions, financial inclusion, health, education and other remote & innovative services along with

infrastructure requirements were discussed threadbare. Session 1 started off with an introduction and overview on the

MNREGA Scheme. Also examples of financial inclusion implementation from Jharkhand were shared. Opportunities

in using CSCs for the panchayat banking model were discussed.

Sharing the case of NREGA payment, FI through CSCs in Jharkhand, Shri Ajay Kumar Singh, Commissioner,

MNREGA, Jharkhand endorsed the view, that in order to achieve 100% financially inclusive society, a model where

banking outlets are opened at the door step of the beneficiaries would work well. It was highlighted that to achieve

this, one bank per block pilot project had been initiated in 12 blocks with the help of UIDAI in the State. This model

was later expanded to the entire state.

CSC Seminar–July 16, 2011


In the healthcare department, important issues addressed included data privacy, physical privacy of patients amongst

others. It was observed that a National Committee has been set up by Health Ministry, and that efforts have to be

made to link CSCs with public health and doctors working at PHC and CHC level so that value of these Centers may

be increased and clear guidelines made for payment mechanism and legal entities.

Shri Ajay Sawhney, President, National e-Governance Division (NeGD), DIT, pointed out that e-District too is ready

now and that it has 10 sets of services, with CSCs as primary channel of delivery. He said, ―It‘s important to make

health and education services a part of e-District and also UID is another channel of opportunity for CSCs.‖

Talking about challenges in implementing Telemedicine project, Dr. B. S. Bedi, Adviser, Health Informatics, Centre

for Development of Advanced Computing, said ―The major challenge of providing telemedicine at the centers is that

it involves additional investments and complex process which is not as simple as like a G2C or B2C service.‖ How-

ever, he said, despite these challenges a telemedicine centre has a very high and penetrating impact and that new tech-

nology has produced various equip-

ments which can be installed at the

CSCs and connected to computer

like digital ECG machines, Quality

testing equipments etc.‖

While there are challenges in the

implementation of services like tele-

medicine, there are many other inno-

vative services that are in the pipe-

line. During the Session III on infra-

structure framework and innovative

services, key speakers in the panel

stressed on the need for VLEs to

understand the needs of his/her com-

munity in order to act roll out the

innovative services from the CSC

Channel.

Shri. Aashis Sanyal, consultant

PwC, talked about the evolution of

VLE into a true Entrepreneurship.

He cited examples of Akshaya Cen-

ters in Kerala where the VLE in

conjunction with Tele-Centre.org

have rolled out innovative services

like selling of village level database

through which villagers get informa-

tion like availability of doctors in

the nearest town or city, nearest

available fertilizer shop or govern-

ment approved fertilizer rates etc at

a cheaper rate.

Many points and issues were debated during the CSC Seminar, and in that context the platform was much successful

in bringing together various stakeholders in the CSC Scheme—SCAs, SDA, financial institutions, VLEs, DIT, SPV—

to brainstorm the effective strategies for further successful implementations.

CSC Seminar–July 16, 2011


Picture Gallery


VLEs Felicitated During The CSC Seminar

S

no State Name District Village Name VLE Name CSC ID SCA Name

1 Uttar Pradesh Hardoi Harpalpur Awadesh Verma UP0726018

01

SREI

2 Orissa Sambalpur Basantpur Debendra Karna OR0405002

01

SREI

3 Bihar West Cham-

paran

Gahiri kothi Shashidhar K

Gupta

BR0401004

06

SREI

4 Rajasthan Jaipur Khejroli Santosh Saini RJ01080050

8

CMS Computers

5 Madhya

Pradesh

Indore Depalpur Jitendtra Patel MP0434004

03

NICT

6 Uttar Pradesh Sitapur Binapur Manish Khatri UP0723001

01

SREI

7 Rajasthan Jodhpur Boranada Rekha Bissa RJ02100050

1

Zoom Developers

8 Assam Barpeta Bonbahar Jeherul Islam AS0322010

02

SREI

9 Bihar Muzaffarpur Motipur Ravishankar PD

Jaishwal

BR0410008

03

SREI

10 Bihar Purnea Kasba Pravin Kumar BR0712006

04

SREI

11 Uttarakhand Udham-

Singh Nagar

Sitarganj Ashish Agarwal UA0311006

25

Reliance Commu-

nication

12 Maharashtra Ratnagiri Adaware Shaila Raghunath

Wadekar

MH0131009

04

SPANCO ltd

13 Assam Chirang Basugaon

Town

Anamika Kalita AS0319001

02

SREI

14 Orissa Nayagarh Gopalpur Sudhakar Sahoo OR0219008

05

SREI

15 Kerala Malappuram

district

Payyanadu

Nellikuthu

Nazrudheen.C.P KL0110004

28

KSITM

16 Jammu and

Kashmir

Anantnag Jablipora Pervaiz Gul JK01060040

4

J&K Bank

17 Kerala Kozhikode

district

Madavoor Shabna K.M. KL0111010

16

KSITM

18 Maharashtra Chandrapur Akori Ward Santosh Wankhede MH0414015

14

Reliance Commu-

nication

19 Maharashtra Sindhudurg Sawantwadi Dattaprasad Gopal

Arvindekar

MH0136007

05

SPANCO ltd

20 Orissa Puri Chandanpur Bichitrananda Sa-

hoo

OR0224010

05

SREI

21 West Bengal Howrah Deulti Pranab Roy WB0604004

01

SREI

22 Jammu and

Kashmir

Ganderbal Theeu Asif Rasool JK01160030

3

J&K Bank

23 Kerala Alappuzha Mannanchery Bindhu Mol KL0204004

04

KSITM

24 Kerala Kottayam

district

Changa-

nacherry

Haleel Rehman

MB

KL0205009

19

KSITM

25 Madhya

Pradesh

Chhatarpur Rajpura S S S Bunela MP0705008

23

AISECT


Picture Gallery


VLEs Felicitated During The CSC Seminar

26 Uttar Pradesh Gorakhpur Sighworia Balmik Singh UP07380010

6 SREI

27 Madhya

Pradesh Katni

Vijayraghav-

garh

Sushil Kumar

Gupta

MP0820001

23

Reliance Com-

munication

28 Maharashtra Latur Lohara Atul Uddhavrao

Rakshale

MH0626010

02

CMS computers

Ltd

29 Assam Dibrugarh 2 no seesa

Mukh Jugan Gogoi

AS02110012

1 SREI

30 West Bengal Paschim

Medinipur

RADHAMO-

HANPUR-II

DURANTA

KUMAR DAS

WB0406009

13 SREI

31 Uttar Pradesh Jallon Kotra Satish Swami UP04150031

4

CMS computers

Ltd

32 Tamil Nadu Thiruvanna-

malai Madhurampattu K.Manivannan

TN0111015

17 SREI

33 Jammu and

Kashmir Pulwama kakapora

Nissar Ahmad

Hanji

JK01050050

6 J&K Bank

34 Andhra

Pradesh Karimnagar Ibrahim patnam Annari.Sudarshan

AP03040010

1

CMS computers

Ltd

35 Kerala Malappuram

district Ozhoor Jaykumar U.

KL0110011

12 KSITM

36 Bihar West Cham-

paran D.K. Sikarpur Manish Kumar

BR0401008

06 SREI

37 Madhya

Pradesh Jabalpur Khitola Rajkumar Patel

MP0827005

25

Reliance Com-

munication

38 Assam Udalguri Paneri Gautam Kr. Nath AS03210022

8 SREI

39 West Bengal North 24

Parganas BADHAGHAT

SUROJIT SAD-

HUKHAN

WB0415006

09 SREI

40 Arunachal

Pradesh

Papumpare

District Itanagar Radhe Rabin

AR0112002

06

Tera software

Ltd

41 Arunachal

Pradesh

West

Kameng Bhalukpong Tama Pabing

AR0111006

04

Tera software

Ltd

42 Tamil Nadu Dharmapuri Sunchalina-

tham Elangovan

TN0110014

18 SREI

43 Maharashtra Sindhudurg Malvan Krishna Ram-

chandra Salaskar

MH0136004

06 SPANCO ltd

44 Karnataka Bagalkot Mahalingapura Jagadish Mugalk-

hod

KA0305006

02

Comat Technolo-

gies

45 Tamil Nadu Krishnagiri Thiyaranadur-

gam Dayanandha

TN0130007

14 SREI

46 Madhya

Pradesh Katni Khanna Banjari Vivek Kushwaha

MP0820006

25

Reliance Com-

munication

47 Assam Darrang Pub-Kamarpara Jahangir Alam AS03230030

5 SREI

48 Arunachal

Pradesh Changlang Diyun Prakash Debnath

AR0108004

06

Tera software

Ltd

49 Meghalaya East Khasi

Hills Pongtung

Wanheh Myl-

liemngap

ML0106005

03 Basix India

50 Tripura South Tri-

pura

Thakcherra GP

Office Totan Dey

TR01040110

3 Basix India

S No State Name District Village VLE Name CSC ID SCA Name


Picture Gallery


Regional CSC Seminar Pictures


More and more farmers are seeking

expert advice from Kisan Call Centres (KCCs)

using the free phone facility available throughout

the country.

The huge inflow of calls has let the Agriculture

Ministry to decide on increasing the number of

seats of KCC representatives at the call centre so

that not a single call goes unanswered. What is

even more significant is the fact that efforts are

also being made to involve Common Service Cen-

tres (CSCs) to answer farmers‘ queries with the

help of Kisan Knowledge Management System and

other portals developed by the Ministry.

States have also been requested to support the

KCCs in all possible ways. Block, District and

State level officers will reply escalated queries of

farmers from KCCs/CSCs in a time-bound manner.

In 2011-11, over 20 lakh calls were received by the

KCCs as compared to nine lakh calls in the previ-

ous year. Since its inception in 2004, KCCs have

received more than 62 lakh calls. At present, 25

KCCs are operating in the country.

Farmers can use toll free number 1800-180-1551

from any telephone and seek expert advice on dif-

ferent aspects of farming and allied activities in

their own language. All KCC locations are accessi-

ble through the toll free number from 6.00 A.M to 10.00 P.M. on all days, nationwide. This number is accessible

through all land lines and mobile phones.

When a call is received by a KCC representative, he/she answers the query based on his/her knowledge and a comput-

erized knowledge database created over the years. Call centre representatives are of various levels ranging from Agri-

culture graduates / post graduates to subject matter specialists and scientists. In case a higher level of expert advice is

required, the representative arranges for a call-conference with the expert and also sends the query to his/her nodal

officer. Nodal officers are senior agricultural scientists and experts located in the government system, agricultural

universities and ICAR institutes.

In order to monitor the activities of Kisan Call Centres, a State-level monitoring committee has been constituted com-

prising Secretary (Agriculture), Directors in Agriculture and allied Departments, a representative of local BSNL of-

fice, and the nodal officer. The committee reviews the issues related with organization of training programmes, pub-

licity and telephone connection issues, and ascertains the authenticity and accuracy of answers given by KCC repre-

sentatives to farmers.

Feature: CSCs to Answer Kissan Calls


Hyderabad, Andhra Pradesh: People in Andhra Pradesh will soon be able to get digitally-signed revenue certifi-

cates such as birth certificates, encumbrance certificates and market value statements through e-Seva right at their

doorsteps. The Chief Minister of Andhra Pradesh, Mr N. Kiran Kumar Reddy said, ―They need not run from pillar to

post and visit Government offices to get such basic things. We can give it to them over electronic networks.‖

In order to roll-out this service, the Government proposes to start a pilot in Khammam, Krishna and Chittoor districts.

At a review meeting, the CM directed all the departments to bring all citizen-facing services on to the e-Seva fold.

To facilitate delivery of legally valid certificates to be delivered electronically, AP Information Technology

(Electronic Delivery of Services) Rules 2011 are planned to be issued. This would enable departments to issue digi-

tally signed certificates and deliver these services directly at the doorsteps of the citizens.

To begin with, the CM said citizen services of Revenue, Registration and Municipal departments should be offered

over electronic networks. Apart from the three districts, these services would also be offered in the Greater Hyderabad

Municipal Corporation limits as well.

Mr Reddy asked IT and Communications Department to create an Aadhaar-enabled State Resident Data Hub in the

State Data Centre to enable all departments to roll out their services to the citizens effectively and efficiently. He

sanctioned an additional Rs 50 crore for the department for implementing e-governance initiatives.

The IT infrastructure, which was created at a cost of Rs165 crore, allow officials to hold vide-conferencing with man-

dal level officials also.

State News


Guwahati, Assam: Solar Power PV Packs have been successfully installed in five Common Services Centers (CSCs)

of different districts of Assam. Out of five CSCs selected on a pilot basis, two are of Service Centre Agency (SCA)

Srei Sahaj E Village Ltd. and three of Zoom Connects Services Assam Ltd. The installation of Solar Power PV Packs

of 0.5 KW in each CSC was initiated by Assam Electronics Development Corporation Ltd. (AMTRON), the State

Designated Agency (SDA) of the State in collaboration with Assam Energy Development Agency, (Science & Tech-

nology Dept., Govt. of Assam) Guwahati.

State News

Gurdaspur, Punjab: Deputy Commissioner Gurdaspur, Sh. M.P.Kaith inaugurated an IT Van Service Centre

Agency‘s (SCA) AISECT for spreading awareness about the CSC Scheme in the district in the month of June.


State News

Punjab: Service Centre Agency (SCA), AISECT organized a technical training program for the Village Level Entre-

preneurs (VLE). Around 55 VLEs attended the training in which the SCA primarily intended to promote more under-

standing on IGNOU education services and admission procedure. Most VLEs were found to take keen interest in the

education services. Also, apart from education services, training was also imparted in Suvidha online services like air

ticketing (domestic & international), mobile recharge, dishTV recharge, insurance premium, IDEA bill payment etc.

Maharashtra: The Pune district collectorate will distribute the domicile, creamy layer; non-creamy layer; income and

residence certificates from all the 38 CSCs in the district.


CSC Implementation Status

State-wise rollout status as on June 2011


CSC In The News

Editorial Team: CSC e-GOVERNANCE SERVICES INDIA LTD. 3rd Floor, Electronics Niketan Ministry of Communications and I.T. 6, CGO Complex, Lodhi Road , New Delhi—110003 Email id: [email protected]

Follow us on… id CSC_India and page

www.facebook.com/cscscheme. VLEs are encour-aged to sign-up on these page and participate in the discussions.

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