RedefiningGovernance

in throughIndia

CSC network is one of the largest Government approved online service delivery channels in the world

• Educational Services, Examination Enrollment

(Police, Civil Services, University)

Land Records (RoR) E-District Services / Social Welfare

Benefit Disbursement

Financial Inclusion (Banking, Pension

& Insurance related services), other

Government Schemes

Certificates & Applications

(Birth/Death, Caste, etc.)

• Ration Card/ Raliway• Utility Bill Payments (Electricity, Water, etc)

• Government Scheme Management

• E-Payments• Grievance Tracking

• Aadhar Enrollment

• Election Services

Business Services Offered by CSCs

Enabling delivery of Government to Citizen (G2C) and

Business to Citizen (B2C) services through CSCs is the

most important task that CSC SPV has been mandated

to perform. The diagram below demonstrates services

being offered :

Financial Inclusion: This includes delivery of financial products and services to citizens in rural areas,

through the CSCs. Initial implementation in Madhya Pradesh reveals that a CSC can earn between

Rs. 3000 to Rs. 50,000 a month through financial service offerings, and linkages with Government Scheme

for wage and benefit disbursements.

Education and Digital Literacy: CSCs are equipped to provide digital literacy and educational services to

the community with ICT intervention.

Skill Development: The CSC network provides an opportunity for skill development on large scale with the

help of Information and Communication technologies.

Others: CSCs offer web-enabled e-governance services in rural areas, including application forms, certificates,

and utility payments such as electricity, telephone and water bills. E-district services, MNREGA payments,

pension services, and many more G2C and B2C services are being delivered through CSCs.

Government Services Offered by CSCs

at Your Doorstep AreasKey Focus

• Financial Services and E-Learning (Intel Easy Steps, Microsoft Digital

Learning, IGNOU, NIELET)

• Employment Services (job applications, interview training,

resume building, etc.)

• Education (exam applications and results, counseling,

college/university enrollment, etc.)

• Telecom Services (mobile sale recharges, DTH services, Bus/Air Ticketing etc)

Email: infocscspv@cscegovindia.com Tele: 011-32215528/ 011-24301349Facebook: https://www.facebook.com/cscspv or https://www.facebook.com/cscscheme

Twitter: https://www.twitter.com/CSC_IndiaBlog: https://www.commonservicescenters.blogspot.in Website: csc.gov.in

CSC E-Governance Services India Limited3rd Floor, Electronics Niketan, CGO Complex, Lodhi Road, New Delhi - 110003

Services

• Skill Development

Ticketing

Responsible for enabling the single largest network of public and private service delivery

outlets across India.

• Partnership f or delivering passport related services.

• CSCs are permanent enrollment centers f or UIDAI.

• CSCs become Business Correspondents for all 26 public sectors banks.

• Implementing E-Vidya project to empower 25000 women - with support from Ministry of Women and Child Welfare.

• Partnership with Media Lab Asia & C DAC.

• Project monitoring f or the National Population Register (NPR) across the country.

• Partnership w ith National Institute of Open Schooling for delivering educational services across rural india.

Partnership

About National e-Governance Plan

Milestones

CSC SPVAboutCommon Services Centers (CSC) Scheme

About• CSC is a strategic cornerstone of the

National e-Governance Plan (NeGP)

as part of Governments commitment

to introduce e-governance on a

massive scale.

• The Sch eme has been approved by

Government in September 2006.

• CSCs provide high quality and

cost-effective video, voice and data

content and services, in the areas

of e-governance, financial inclusion,

education, health, tele-medicine,

entertainment as well as other private

services.

• CSCs offer web-enabled e-governance

services in rural areas, including

application forms, certificates, and

utility payments such as electricity,

telephone and water bills.

• ThePublic Private Partnership model

of the CSC scheme envisages a

three-tier structure consisting of the

CSC operator (called Village Level

Entrepreneur or VLE) the Service

Centre Agency (SCA), and a State

Designated Agency (SDA) identified

by the State Government responsible

for managing the implementation over

the entire State.

National e-Governance Plan (NeGP), takes a holistic

view of e-Governance initiatives across the country,

integrating them into a collective vision, a shared

cause. Around this idea, a massive countrywide

infrastructure reaching down to the remotest of

villages is evolving, and large-scale digitization of

records is taking place to enable easy, reliable access

overtheinternet.Theultimateobjectiveistobring

public services closer to the citizens’ doorstep, as

articulated in the Vision Statement of NeGP.

“Make all Government services accessible to the

common man in his locality, through common

service centers, and ensure efficiency, transparency,

and reliability of such services at affordable costs to

realise the basic needs of the common man”

1. CSC e-Governance Services India Limited is a

special purpose vehicle (SPV) formed on July 16,

2009.

2. The SPV monitors and enables delivery of public

and private services across India.

3. CSC ecosystem is expected to eventually comprise

of more than one lakh village level entrepreneurs

(VLEs), 35 State Designated Agencies (SDAs), over

20 Service Center Agencies (SCAs) and a host of

public and private entities as service providers.

Our Strategy CSC SPVproposes to take a holistic approach to strengthen the CSC ecosystem and take following

approach for overall sustainability of the Scheme to meet the expectations of various stakeholders.

SPV enables utilization of CSC network for creating bussiness opportunities at the bottom of the paramid.

The company strives to design schemes and implementation framework keeping in view the

overall objective and stakeholder aspirations.

• Rollout of CSCs• Strengthening CSC

infrastructure- Power, Connectivity (VSAT)

• Capacity building

• Special Projects - NPR

• Integration o f othersimilar initiatives

ProjectManagement

• Scheme monitering

• CSC India O nline Portal

• G2C S ervices

• Financial Inclusion/

Banking/ Insurance/ Pension

• B2C S ervices

• Educational Services - Digital

• Agricutural Services

ServiceEnablement

• UID

• MMP Integration

• Alignment w ith variousMinistries

• Advocacy

• State Government policy

initiatives

PolicyIntervention

• Partnership to offer NIELIT courses and integration of NIELIT centers with CSCs.

• National Pension scheme started for rural citizens through CSC. CSC becomes an aggregator for Pension Regulatory and Development Authority.

• Partnership with TATA AIA to deliver their support services.

• Partnership with Election Commission of India to deliver election related services.

• Partnership with National Skill Development Council, Amrita University, TCS and Siemens for

• The pilot for Investor Awareness Program started for Ministry of Corporate affairs.

• Telemedicine

Literacy

The main objectives of the company are:

• MMP Integration

• Alignment w ith variousMinistries

• Advocacy

• State Government policy

initiatives

PolicyIntervention

Ensuring systemic viability and sustainability of the CSC Scheme Monitoring achievements of the outcomes by the CSCs

Enabling delivery of G2C and B2C services through CSCs Providing a standardized framework for collaborative decision making

Catalyzing and maintaining content aggregation on an on-going basis Building stakeholder capacity Looping best practices

delivery of skill related services.