This one-day program builds on the skills learned in Crucial Accountability and introduces a powerful set of new skills to foster open dialogue. With more than 30 original video clips of before and after situations and video-based instruction from the authors of Crucial Conversations: Tools For Talking When Stakes Are High, this course will engage you with extensive in-class practice, group participation, and personal reflection as you explore and master these crucial skills.

8:00 AM Introduction Review Crucial Accountability principles What are crucial conversations and why are they key

to results?

9:40 AM Break

9:55 AM STATE My Path How to speak persuasively not abrasively when sharing your perspective

11:05 AM Break

11:20 AM Learn to Look Learn to notice when conversations turn crucial Learn to look for silence and violence the warning

signs that safety is at risk

12:00 PM Lunch

1:00 PM Learn to Look, cont. Understand your own style under stress

1:30 PM Make It Safe Apologize when appropriate Create mutual purpose when it seems youre at odds

2:00 PM Break

2:15 PM Make It Safe, cont. Create safety by developing common ground

3:15 PM Explore Others Paths Learn to help others leave silence and violence behind and join you in dialogue

3:45 PM Break

4:00 PM Explore Others Paths, cont.

Use power listening skills to encourage the other person to share their meaning

4:40 PM Move to Action How to turn crucial conversations into action and results

5:00 PM End of Training

The Crucial Skills SuiteParticipants of this course must first attend the Crucial Accountability Course. When you pair the two courses, youll be able to resolve disagreements, hold others accountable, make better decisions, and take more committed actions. To learn more about the Crucial Skills Suite, call 1.800.449.5989 or visit us at www.vitalsmarts.com.

Trainer CertificationUse our trainer certification program and Trainer Suite to deliver the highest quality in-house training program available today. Take advantage of leader-led training as the most effective approach for helping employees acquire and retain new skills.

Participant Materials Crucial Conversations

1-Day Participant Toolkit

Cue cards and model card

A copy of the book Crucial Conversations: Tools For Talking When Stakes Are High

The Crucial Conversations Audio Companion

A course completion certificate

2014 VitalSmarts. All Rights Reserved.

THE CAPACITY TO MASTER

CRUCIAL CONVERSATIONS DOES

NOT SIMPLY PREDICT INDIVIDUAL

EFFECTIVENESSIT IS ALSO ONE

OF THE MOST POTENT DRIVERS OF

ORGANIZATIONAL PERFORMANCE.

Kerry Patterson

FOR CRUCIAL ACCOUNTABILITY

GRADUATES

Training Course Details