Crucial Conversations

Conducting Learner-FocusedConversations with Teachers

Session 2: Reflect & Plan

Facilitated by:

Participants will …Analyze the previous

crucial conversationPlan the next

CHALLENGING crucial conversation

2

Today’s Agenda

Reviewing the Past ConversationGuiding Questions

How effective was the crucial conversation?

How effectively did I follow my plan?

How can I improve my next crucial conversation?

My conversation was like a:

Cactus Eagle Maze

because ___________________.

4

How Did It Go???

On Your Own

• Examine your notes from our last session in which you planned a crucial conversation

• “X” areas where you did not follow your notes or skipped or detoured

• Check areas that did not go well

• Lack of clarity, bad reaction, etc

• Star areas that went WELL

5

Initial Crucial Conversation

• On Your Own:

• Make notes regarding each section of the ORID Analysis

• Try to answer each question

• Be prepared to discuss the item in bold in each section

6

Initial Crucial Conversation

• In pairs:

• Discuss the items in bold in each section

• Share one section at a time

7

Initial Crucial Conversation

Let’s share as a group…

• What was your “Ah-Ha” based on today’s debriefing?

• What did you hear from a colleague that you want to share with the group?

8

Initial Crucial Conversation

Planning the Next ConversationGuiding Question

With which person do I most need to facilitate a crucial conversation?

What do I need to consider before I engage in the conversation?

How do motivation & capacity play into the issue and solution?

The Next Conversation

• Select another teacher

• Identify an issue that represents a GAP between expectations and teacher performance related to classroom instruction

• Let’s walk through planning together

• You will work on your own

• And then pair share

Agree On a PlanAgree On a Plan

Follow UpFollow Up

New Problems

Revisit theOriginal Problems

Make It Safe

Fear?

Work on Me First

Confront With Safety

Move To ActionMove To Action

Stay Focused& Flexible

Work on Me FirstUsing the graphic organizer:

• Deciding What to Confront• Think C. P. R.• Consider Intent & Consequences• Identify what & what not

• Deciding IF to Confront• Is this worthwhile …WHY?

• Master My Story• Why would a reasonable person…• Is it Motivation or Capacity (6)

Work on Me FirstSharing Planning

• Let’s talk about the planning so far:

• In pairs...take turns explaining…• Name, issue, & C.P.R.• Is it motivation & capacity …evidence?

• Provide feedback to one another …• Most clear description you heard? • What is missing?• Other suggestions?

Confront with Safety

Describe the Gap Specific statement of expectation Specific examples of performance Contrasting statement(s)

Give TIME for processing Find common ground

Move to an agreed-upon solution POP the question

Confront with SafetySharing Potential Script

• Let’s talk about the conversation:

• In pairs...take turns explaining…• GAP• Anticipated common ground• What’s the POP question

• Motivation or Capacity

• Provide feedback to one another …• Most clear description you heard? • What is missing?• Other suggestions?

Move to Action

Make a Plan:

• Who

• does What

• by When

Establish follow-up dates & times

Work on Me FirstSharing Planning

• Let’s talk about the planning so far:

• In pairs...take turns explaining…• Who, What, & By when• Expected outcome / result

• Provide feedback to one another …• Most clear description you heard? • Any other WHO’s?• Other suggestions?

Clarifying

In pairs, discuss the following…What is the result that you

expect to report after the crucial conversation at our next meeting?

–Observable

–Measureable

–Reasonable