crowdstrike account deep dive analysis - amazon s3€¦ · 75% of engineering workforce is present...
TRANSCRIPT
Source : DRAUP
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Crowdstrike – Account Deep Dive
Analysis
November 2018
Source : DRAUP
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AGENDA
➢ Crowdstrike Overview
❑ Highlights on Crowdstrike overview
❑ Funding Cycle
❑ Key Customers and competitors
➢ Organization Structure
❑ CXO’s and Executives
Rolodex04
Account Profile
Business & Financial Overview
Outsourcing Vendor Analysis
Globalization Footprint
Recommendations05
01
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On November 22, 2018 Crowdstrike targets IPO with $3 Billion valuation to stand out from the hundreds of security start-ups in market
• CrowdStrike is a cybersecurity technology firm
pioneering the next generation endpoint protection and
delivers single integrated cloud based solutions.
About Crowdstrike
Note – DRAUP data curated from Crowdstrike financial reports published annually and updated in November, 2018
Revenue (2017):$ 250 Million
Headquarter:Sunnyvale, California, United
States
Year of Establishment:2011
Employees (2017):~ 1,000
Crowdstrike Funding Cycle Crowdstrike Key CompetitorsCrowdstrike Key Customers
26.00 30.00
100.00
62.50
200.00
Series A Series B Series C Series D series E
Series in $ Million
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Crowdstrike – Business Segments Overview
Crowdstrike
Note – DRAUP data curated from Crowdstrike’s financial and analysts reports published annually and updated in November, 2018
Endpoint Security Security Operations Threat Intelligence
Endpoint Protection
Falcon Prevent
Falcon Insight
Falcon Device Control
Falcon OverWatch
Falcon Spotlight
Falcon Discover
Falcon X
Falcon Search Engine
Falcon Complete
Threat Graph
Falcon Sandbox
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Crowdstrike – Executive Leadership
Shawn HenryPresident of CrowdStrike Services & CSO
Colin BlackChief Operating Officer
Dmitri AlperovitchCo-Founder and CTO
Johanna FlowerChief Marketing Officer
Note: The above analysis is based on the DRAUP’s Executive Module, updated in November, 2018.
Note: Executives mentioned above are part of Executive Leadership team as reported by the organization. Exhaustive list of all the executives will be available in Draup Platform
Michael CarpenterPresident, Global Sales and Field
Operations
Burt PodbereChief Financial Officer
Lisa McgillChief Human Resources Officer
Jerry DixonChief Information Security Officer
Paul ShinnChief Legal Officer
Adam MeyersVice President, Intelligence
Amol KulkarniChief Product Officer
George Kurtz
President/CEO & Co-Founder
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• On July 18, 2017 Crowdstrike had partnered with Dragos, an Industrial control system
(ICS) cybersecurity expert to drive unmatched cybersecurity capabilities for
Industrial control systems.
• On November 13, 2017 Crowdstrike and Cyber Business Growth which provides
advisory and cyber services partnered to help towards the growth of their EMEA team.
KEY STRATEGIC PRIORITIES: Core business initiatives, Organisational Restructuring & Ecosystem Partnerships
Core Business Initiatives
Note: The above insights are curated through various strategic and tactical signals triggered in Draup Platform from news articles, journals and other similar sources in the last
2 years
• On August 07, 2018 Crowdstrike executed a Series E financing round of $200
million to accelerate the global demand for the CrowdStrike Falcon platform.
• On January 24, 2018 Crowdstrike announced the rapid expansion of their
customer growth to increase business opportunity and operation of
company’s explosive growth within the APAC region.
Ecosystem Partnerships
Organisational Restructuring
• On September 26, 2018 Crowdstrike appointed Paul Bradley Shinn as Chief Legal
Officer to expand customer operations and global presence for their execution on
important business milestones.
• On September 19, 2017 Crowdstrike appointed Lisa McGill as Chief Human
Resources Officer to lead CrowdStrike’s Human Resources organization to steer the
company’s people operations, culture and recruitment initiatives to meet explosive
growth.
• On July 10, 2017 Crowdstrike appointed Matthew Polly as Vice President of
Worldwide Business Development and Channels for rapid global expansion and
growth Crowdstrike.
• On October 26, 2016 Crowdstrike appointed Rod Murchison as Vice President of
Product Management responsible for driving product strategy and technology
innovation for ensuring CrowdStrike products, pricing and packaging to create
excellent value for customers and partners.
• On December 1, 2016 Crowdstrike appointed Michael Carpenter as President of
Global Sales and Field Operations responsible for expanding sales organizations at
scale to lead CrowdStrike’s exponential global growth.
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KEY STRATEGIC PRIORITIES: Emerging Technologies
Note: The above insights are curated through various strategic and tactical signals triggered in Draup Platform from news articles, journals and other similar sources in the last 2
years
Emerging Technologies
• On July 17, 2018 Crowdstrike enhanced Security Hygiene of Falcon Discover with consistent visibility over all instances and enriched context to empower
security teams through enhanced visibility, control and improved security posture.
• On July 25, 2017 Crowdstrike launched CrowdStrike Falcon Search Engine which is the fastest and largest search engine for cybersecurity data, empowers next
generation Security Operation Centers to search in real time on the world’s fastest and most comprehensive security platform.
• On June 28, 2016 Crowdstrike launched bundling of a new set of breach prevention packages that is focused on making it simpler and easier for customers.
Security Enhancements
Machine Learning
• On February 13, 2017 Crowdstrike enhanced Endpoint Machine Learning Capabilities and Advanced Endpoint Protection Modules of Crowdstrike’s Suite of
Offerings for complete endpoint protection.
• On May 31, 2017 Crowdstrike introduced an extension for Falcon Platform with Enhanced Cloud and Data Center Coverage.
• On May 25, 2016 Crowdstrike introduced Falcon Orchestrator which is an open source tool built on CrowdStrike’s Falcon Connect APIs, offers Extendable
Enhanced Workflow Automation and Executing Real-Time Security Forensics.
Other Technologies
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AGENDA
➢ Details on Global Technology Footprint
❑ Key buying locations
❑ Region wise insights for global Technology centers – Headcount,
Activities and key products developed
Account Profile
Business & Financial Overview
Outsourcing Vendor Analysis
Globalization Footprint
Rolodex04
Recommendations05
01
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Summary: Crowdstrike – Technology Globalization Footprint
Key Buying Locations➢ San Francisco Bay Area, United States is the major hub with ~41% of the engineering talent involved in the development
of windows defensive models from APT to commodity malware including detection, prevention and quarantine
Key Engagements
➢ Development of cross platform test tool and test automation for endpoint protection sensor in Windows, OS X and Linux
➢ Development of software using technologies such as Elasticsearch, Redis, Kafka, Go, Scala and Python that runs on AWS
➢ Design, development, verification, deployment and maintenance of automated test suites
➢ Implementation, improvement and documentation of new and existing policies, procedures and processes for IT system
Key StakeholdersAmol Kulkarni
Senior Vice President of
Engineering and Products
Patrick McCormackVice President of Cloud
Engineering
Dmitri AlperovitchChief Technology Officer
Note: Analysis is based on the news articles, journals and other similar sources updated in November, 2018
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75% of engineering workforce is present in United States; San Francisco Bay Area and Pune Area are the key buying centers
Note: Global Footprint Data curated by DRAUP and updated in November, 2018
Global Technology Footprint of Crowdstrike
11Total Number of Technology Hotspots
400 – 500Total Number Technology workforce
Installed
2Number of Buying Centers
Note: The represented data has been collected from Draup Proprietary Global Footprint Database updated as of November, 2018.
USA
No of Centers : 8
Head Count : 300 - 400
India
No of Centers : 1
Head Count : 30 – 50
India
UK
No of Centers : 1
Head Count : 30 – 50
No. of Centers : 1
Head Count : 30 - 50
Romania
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San Francisco Bay Area and Greater Seattle Area are the major hubs for Crowdstrike
Note: Global Footprint Data curated by DRAUP and updated in November, 2018
OutpostHub
Note: The represented data has been collected from Draup Proprietary Global Footprint Database updated as of November, 2018.
Greater Seattle Area
Associated BU : Endpoint
Security
Key Research Areas:
Research on Cybersecurity
Technology Landscape
Key Talent Demand:
Software Engineers, Software
Developers
Portland Area
Associated BU : Endpoint
Security
Key Research Areas:
Development of Endpoint
Security web apps
Key Talent Demand:
UI/UX Engineers, Software
Engineer, Infrastructure
Engineers, Data Center
Technicians, Cloud Engineers
San Francisco Bay Area
Associated BU : Endpoint
Security
Key Research Areas:
Development of Detection
patterns,
Key Talent Demand:
Data Engineers, Software
Engineers
Greater Los Angeles Area
Associated BU : Endpoint
Security
Key Research Areas:
Development of predictive
machine learning models for
Threat Detection
Key Talent Demand:
Data Scientists, Threat
Response Analysts, Kernel
Engineers
Orange County
Associated BU : Threat
Intelligence
Key Research Areas:
Development of distributed
services and Hadoop data
processing pipelines
Key Talent Demand:
Software Engineers, Cloud
Engineers, Infrastructure
Engineers
Austin, Texas Area
Associated BU : Endpoint
Security
Key Research Areas:
Implementation, improvement
and documentation of new and
existing policies, procedures
and processes for IT system
Key Talent Demand:
Software Engineers, Software
Developers
Washington D.C. Area
Associated BU : Security
Operations
Key Research Areas:
Development of mathematical
and machine learning models
for security applications
Key Talent Demand:
Security Engineers, Solution
Architects, Data Center
Technicians, Threat Response
Analyst
London Area, UK
Associated BU : Security
Operations
Key Research Areas:
Identification & Mitigation
Analysis for targeted Cyber
attacks
Key Talent Demand:
Front End Developers, Threat
Response Analyst, Kernel
Engineer
Bucharest, Romania
Associated BU : Security
Operations
Key Research Areas:
Research on automated test
suites and infrastructure
Support Services
Key Talent Demand:
Software Engineers, Site
Reliability Engineers, Systems
Engineers, Test Automation
Engineers, Cloud Engineers
Pune Area, India
Associated BU : Security
Operations
Key Research Areas:
Design and Development of
core features on the Platform.
Key Talent Demand:
Software Engineers,
Automation Engineers, Threat
Research Engineers
*Key Research Areas illustrates key focus areas in each location
*Key Talent Demand lists active Engineering / Technology openings in each location
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San Francisco Bay Area, United States – Technology Center Deep Dive : Center Overview
Note: The above analysis is based on the DRAUP’s Executive Module, updated in November, 2018
Location
San Francisco Bay Area,
United States
Technology Headcount
50-100 FTEs
Center Level
Hub;HQ
Average Salary Cost / FTE
$ 100K / Annum
• San Francisco Bay Area, United States center focuses on the development of detection patterns such as
Indicators of Attack and infrastructure such as dynamic whitelisting
• Involved in the industry research on the cyber security technology landscape
• Creation and updation of users, reports and dashboards to track pipeline/stages to help with management
visibility
• Involved in troubleshooting issues, user access, permissions, customizations, workflows, approvals, deployments
and refreshment of sandbox
Top leaders Major Engineering Talent Profiles
Software Engineers Cloud EngineersDmitri Alperovitch
Chief Technology Officer
Patrick McCormackVP of Cloud Engineering
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San Francisco Bay Area, United States – Technology Center Deep Dive: Technology Leadership
Technology Leadership
8 Key Executives (Including Top Leaders, Vice Presidents and Directors)
Vice Presidents
Directors
Michael SentonasVP of Technology Strategy
Rick VadgamaVP & Chief Information Security
Officer
Patrick McCormackVP of Cloud Engineering
Alan HannanSr. Director of Engineering and
Operations
Jimmy JohnDirector of Engineering
Boris ChapovalovDirector of Applications
Note: The above analysis is based on the DRAUP’s Executive Module, updated in November, 2018.
Note: Executives mentioned above are some of the key Technology Leaders in the organization and not exhaustive. Exhaustive list will be available in Draup Platform
Top LeadersDmitri Alperovitch
Chief Technology Officer
Amol KulkarniSenior Vice President of Engineering
and Products
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DETAILS
Globalization Technology Footprint (1/2)
Buying CentersLOCATIONTECHNOLOGY
HEADCOUNT
Note: Global Footprint data curated by DRAUP and updated in November, 2018. Technology Headcount includes research and product engineering talent
San Francisco Bay
Area, United States70 – 100
• Development of detection patterns such as Indicators of Attack and infrastructure such as dynamic whitelisting
• Creation and updation of users, reports and dashboards to track pipeline/stages to help with management visibility
• Involved in the industry research on the cyber security technology landscape
Greater Seattle Area,
United States50 – 70
• Design of Test infrastructure and Automate tests using Python and C#
• Development of cross platform test tool and test automation for endpoint protection sensor in Windows, OS X and Linux
• Automation of analytics and reporting engine for performance testing
Greater Los Angeles
Area, United States50 – 70
• Development of embedded systems, CMSIS-RTOS/FreeRTOS, drivers and along with firmware security testing
methodologies on various MCU's such as STM32, MSP432, ESP8266, Atmega32u4 and TI-Tiva Series
• Development of exploits and different types of malware for x86_64 and ARM platforms to test/debug, bypass and
exploitation of AV sensors using Python, Shell and C/C++
Orange County, California
Area, United States30 – 50
• Design of user experiences from low-fidelity sketches to hi-fidelity pixel perfect mockups
• Development of software using technologies such as Elasticsearch, Redis, Kafka, Go, Scala, Python that runs on AWS
Washington D.C. Metro
Area, United States30 – 50
• Development of mathematical and machine learning models for computer security applications
• Management of end-to-end web process and analytics which provides hands-on development work
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DETAILS
Globalization Technology Footprint (2/2)
Buying CentersLOCATIONTECHNOLOGY
HEADCOUNT
Note: Global Footprint data curated by DRAUP and updated in November, 2018. Technology Headcount includes research and product engineering talent
London, United Kingdom 30 – 50• Development of the front-end application of Falcon MalQuery and first search engine for malware
• Involved in identification and mitigation for targeted cyber attacks
Pune Area, India 30 – 50
• Implementation of AR processes to support global operations
• Development of cash forecast targets
• Creation of Deferred Revenue Reconciliation
Bucharest, Romania 30 – 50 • Development of infrastructure services to support the CrowdStrike engineering team’s pursuit of a full devops model
• Design, development, verification, deployment and maintenance of automated test suites
Austin, Texas Area,
United States20 – 30
• Implementation, improvement and documentation of new and existing policies, procedures and processes for IT system
• Management of contract and pricing negotiations with office vendors and service providers
Portland, Oregon Area,
United States10 – 20
• Development of endpoint security web apps for B2B customers to understand, triage and hunt advanced threats in their
corporate network
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AGENDA
➢ Outsourcing Vendor’s deals analysis
❑ Total headcount outsourced to service providers
❑ Key vendors working with Crowdstrike
❑ Key Opportunity areas to target
Account Profile
Business & Financial Overview
Outsourcing Vendor Analysis
Globalization Footprint
Rolodex04
Recommendations05
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Vendor Analysis – Branta Group LLC and Infradata are the active outsourcing partners of Crowdstrike
Technology Outsourcing Split by Service ProvidersSplit by Sub Service Segment (In HC %)
50 – 100 Workforce split across
Outsourcing Partners
2 Active Outsourcing Partners
Branta Group LLC50%
Infradata50%
Note - Above analysis is based on the DRAUP’s proprietary Outsourcing module, updated in November, 2018.The above list may not be completely exhaustive.
Note – Outsourcing analysis is based on curation and analysis of deals data from various secondary sources followed by computation through Machine Learning models and manual effort. Deals are then
tagged to Draup’s Predefined Sub service segments and Outsourced HC is a result of estimation models based on aggregation of data collected from various secondary sources
IMS – Infrastructure Management Services, *DS – Digital Services
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Outsourcing Snapshot by sub service segment : IMS & DS Sub-segment are the highly outsourced sub segments
Infradata, 100%
DS
Note - Above analysis is based on the DRAUP’s proprietary Outsourcing module, updated in November, 2018.The above list may not be completely exhaustive.
Note – Outsourcing analysis is based on curation and analysis of deals data from various secondary sources followed by computation through Machine Learning models and manual effort. Deals are then
tagged to Draup’s Predefined Sub service segments and HC estimation is a result of estimation models based on aggregation of data collected from various secondary sources
Branta Group LLC, 100%
IMS
IMS – Infrastructure Management Services, *DS – Digital Services
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Key Vendor Engagements Snapshot
IMS:
• Design, implementation and verification of the detailed technical network support for projects, problem and incident management
• Analysis of current network infrastructure, monitor environment and data flow
• Identification of choke points & opportunities for optimization and make recommendations based on current and projected company footprint
IMS, 100%
Split of Workforce by Sub Segment
HC
20 – 40
Key Delivery Locations
Bengaluru Area, India
DS:
• Design of Hybrid and Multi cloud solutions
• Design of Cloud based solutions on Security and SD WAN
Split of Workforce by Sub Segment
HC
20 – 40
Key Delivery Locations
The Hague Area,
Netherlands
DS, 100%
Note - Above analysis is based on the DRAUP’s proprietary Outsourcing module, updated in November, 2018.Outsourcing details mentioned above are only some of the ongoing projects and not exhaustive.
Note – Outsourcing analysis is based on curation and analysis of deals data from various secondary sources followed by computation through Machine Learning models and manual effort. Deals are then
tagged to Draup’s Predefined Sub service segments and HC estimation is a result of estimation models based on aggregation of data collected from various secondary sources
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AGENDA
➢ Key Technology Stakeholders
❑ Key Technology stakeholders & Leadership
Account Profile
Business & Financial Overview
Outsourcing Vendor Analysis
Globalization Footprint
Rolodex04
Recommendations05
01
02
03
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Crowdstrike – Technology Leadership
Brad AlbrechtSenior Director of Engineering
Michael SentonasVice President, Technology Strategy
Rick VadgamaVice President, Chief Information Security Officer
Amol KulkarniSenior Vice President of Engineering and Products
Curt AubleyVice President WW Solution Architecture & Integration
Patrick McCormackVP of Cloud Engineering
Alex IonescuVice President of EDR Strategy
Dennis OpackiSr. Director, Engineering
Note: The above analysis is based on the DRAUP’s Executive Module, updated in November, 2018.
Note: Executives mentioned above are some of the key Technology Leaders in the organization and not exhaustive. Exhaustive list will be available in Draup Platform
Dmitri AlperovitchCo-Founder & CTO
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AGENDA
➢ Key Opportunities
❑ Falcon Platform
❑ Innovation
Account Profile
Business & Financial Overview
Outsourcing Vendor Analysis
Globalization Footprint
Rolodex04
Recommendations05
01
02
03
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By analysing Crowdstrike focus, DRAUP has identified the following key opportunity areas
Strategic Key Opportunity Segments
Note - Above analysis is based on the DRAUP’s proprietary services module, updated in November, 2018.
Innovation
• Crowdstrike focuses on building a new
module to Falcon Platform aimed at
securing removable media devices.
Falcon Platform
• Crowdstrike focuses on the development
of Falcon Prevent and Falcon Insight
features on Falcon platform’s Linux and
Mac sensor to enhance performance and
quality of the sensor.
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Appendix: Inclusions and Definitions of “Sub – Service Segments”
Note - Above analysis is based on the DRAUP’s proprietary services module, updated in November, 2018.
Application Development & Maintenance (ADM)
Application DevelopmentInvolves Defining, designing, and building applications tailored to meet client business requirements.
Services include Solution development, application whitelisting, application control, application security,
risk mitigation
Testing Services
Software testing involves the execution of a software component or system component and evaluate it
against one or more properties of interest to ensure its smooth functioning and capability of seamless
integration across various technologies. Services include Software testing, Mobile testing, Cloud based
testing, functional testing, engineering testing, user acceptance testing (UAT), non-functional testing,
Model testing
Application ModernizationModernization services help modernize legacy systems to enhance flexibility, mitigate risk, minimize
disruption, and lower costs. Application Rationalization, Re-hosting, application re-engineering, Field
Remediation, Data migration, Re-structuring of applications
Application Maintenance
Application Maintenance helps clients with proper maintenance of the existing applications across areas
of application operations management, support, updation and availability. Services include Pro-active
maintenance, TCO Reduction, Alignment with industry standards, corrective maintenance, SLA
Management, Knowledge management
Custom Application Development Custom build application development services for an end client
Mobile ServicesUse of Mobile medium by enterprises through building innovation mobile solutions to target customers by
offering bundled services. End-to-end solutions and services to help companies capture insight from
mobile devices to fuel innovation.
Product Engineering Services (PES)
Product Engineering ServicesServices to design and deliver a new wave of intelligent products with an aim to undergo process of
innovation, re-engineering, process optimization, localization, customization and cost rationalization
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Appendix: Inclusions and Definitions of “Sub – Service Segments”
Note - Above analysis is based on the DRAUP’s proprietary services module, updated in November, 2018.
Consulting & System Integration (CSI)
Advisory Services
Consulting and advisory services that enables an organization to across business process transformation
to improve performance, increase effectiveness, reduce costs and improve resilience. Services mainly
involve business advisory, business and functional transformation, IT consulting and risk and compliance
services
Package Software ConsultingIT Consulting and Advisory services across enterprise level package software solutions. Services to
evaluate which package solutions would solve an enterprise wide work area and also evaluating its
integration capabilities across the current application stack used by an organization
System Integration Services
Integration, implementation or deployment of a software solution/hardware for an enterprise and ensuring
its proper functioning in line with its integration with various other solutions or hardware currently in use
by the enterprise. Services include Cloud Integration, Data Integration, EAI (enterprise application
integration), Integrated Communication, Network Integration, Integrated Security Software, Service-
oriented architecture, etc.
Application Portfolio Optimization
Application Portfolio Optimization services help companies ensure that their portfolio of IT projects,
applications and infrastructure are providing cost-effective benefits to the organization. Aim is to identify
disparate applications and ensure ways to integrate them into a core enterprise solution. Services include
mapping application to business functions and its importance, cost management analysis, dependency
mapping of an application, etc.
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Appendix: Inclusions and Definitions of “Sub – Service Segments”
Note - Above analysis is based on the DRAUP’s proprietary services module, updated in November, 2018.
Infrastructure Management Services (IMS)
Server, Network, Desktop
Management
IT Infrastructure Management Services (IMS) offers a suite of reliable, responsive, flexible and proven
infrastructure services and solutions that deliver differentiated value across management of an enterprise
hardware components such as Servers, Network, Desktops. Its aims to maintain and manage a client's IT
applications and systems and ensure 24/7 availability
Datacenter ManagementDesign and management of data centers across heterogeneous platforms. Services include Server / OS
management, Database Management, Middleware management, Storage and Backup management,
Production Operations, Mainframe Services, Hosting, etc.
Disaster ManagementUse of services and solutions to ensure the presence of a holistic, proactive and technology-driven
strategy for multi-disaster management. Services can be across enterprise data, backup, IT systems, Real
time monitoring of IT solutions and hardware, etc.
Remote Infrastructure ManagementRemotely managing information technology (IT) infrastructure such as workstations (desktops, laptops,
notebooks, etc.), servers, network devices, storage devices, IT security devices, etc. of a company
High End Technical SupportHigh level product and services support provided by qualified engineers. Services Tech support services,
Remote Diagnostic Services, Set-up and Configuration, Patch Management, Service pack and Database
Upgrades, Warranty Management/ RMA, Engineer Dispatch Management
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Appendix: Inclusions and Definitions of “Sub – Service Segments”
Note - Above analysis is based on the DRAUP’s proprietary services module, updated in November, 2018.
Reporting & Analytics
Reporting & DashboardApplications enabling tracking and monitoring the health of an organization or department by reporting
on certain KPIs, business metrics, and analytics. Reporting & dashboards are majorly used to
summarize information thereby providing a glance into enterprise's business performance
BI / Analytics
BI / Analytics encompasses a wide variety of tools, applications and methodologies that enable
organizations to collect data from internal systems and external sources, prepare it for analysis, develop
and run queries against the data. It enables discovery, interpretation, and communication of meaningful
patterns in data to help relevant stakeholders to make more informed business decisions.
Data QualityData Quality services enables delivery of clean, trusted data to ensure enterprises meet their projects
and business objectives. Such applications and services enable effective data extraction, transformation
and loading along with superior data management.
Digital Services
SocialEnd-to-end solutions and services to help companies capture insight from social media engagements to
fuel innovation.
Advanced AnalyticsHigh-end Advance Analytics solutions being leveraged which enable an organization to run analysis on
their customer data and enables Predictive and Prescriptive analysis. Such solutions can be SAS
Analytics, SAP, etc.
Internet-of-Things (IoT)Solutions and platforms which enable an enterprise to transfer and run data over a network through web
of inter-connected devices and technologies such as mobile, sensors, database, CRM etc.
Machine Learning (ML) / Cognitive
Computing (CC) / Artificial
Intelligence (AI)
Use of Artificial Intelligence solutions and services by an enterprise solving a particular business function.
Example might be use of IBM Watson by an enterprise. Also includes Enterprises leveraging solutions
which studies various patterns and computational learning and processes a particular task based on the
identification of a particular pattern. Enables a particular task to be done without any human intervention
Robotics Process Automation (RPA)
Robotic process automation (RPA) is the application of technology that allows employees in a company
to configure computer software or a “robot” to capture and interpret existing applications for processing a
transaction, manipulating data, triggering responses and communicating with other digital systems
automatically