CROSSROADS HOSPICE SOCIETY

ANNUAL REPORT 2015-2016

Charitable Registration Number 89485 0635 RR0001

CROSSROADS INLET CENTRE HOSPICE RESIDENCE

BEREAVEMENT SUPPORT • CROSSROADS THRIFT STORE

“Providing dignity, comfort

compassion and support

for both the dying and

those who love them.”

Serving the Tri-Cities, Anmore, Belcarra & New Westminster, BC

CrossroadsHospiceSociety.com

2 ANNUAL REPORT 2015-2016 CROSSROADS HOSPICE SOCIETY

A Message From the Board of Directors

2015-2016 was another fulfilling year at Crossroads Hospice as our entire team, staff and volunteers,

worked towards our common goal: providing high quality and compassionate end-of-life care to the pa-

tients and emotional support for their families. We saw a number of changes internally this year but our

team worked diligently to maintain the well-earned reputation for delivering outstanding hospice care

and bereavement services within our communities.

The year saw us welcome some new members to the team while saying farewell to some long standing

members of the Crossroads Hospice family as they embarked on new ventures. In July 2015, we wel-

comed our new Executive Director, Tereza McDermid, who joined us from her role as General Manager at

the Best Western Coquitlam Inn & Convention Centre. Tereza brought enthusiasm and boundless energy

along with her business acumen to Crossroads Hospice. In January 2016, Jennifer Wilson joined us as the

new Volunteer Manager at Crossroads Thrift Store bringing some fresh eyes to our key business opera-

tion.

Later that same month, Janice Hansen, our long time Hospice Manager, moved on after 6 years as Hospice

Manager and approximately 18 years of amazing work in different capacities at Crossroads Hospice.

Brock Nicholson, our Visiting Volunteer Co-ordinator and Co-ordinator of our New Westminster services

departed in March 2016 to pursue other opportunities. Their contributions are valued and the staff and

volunteers carried the ball as we identified our new management team who will help build on the legacy

that Janice and Brock worked to maintain so well.

The changes we saw were not all personnel related. At Crossroads Inlet Centre Hospice Residence,

the installation of a new, more modern call bell system has allowed the nursing staff to better serve the

needs of our patients and their families.

Our two signature fundraisers, Treasures of Christmas in November and Hike for Hospice in May, both

exceeded expectations in terms of the energy and participation. This positive energy also helped drive the

financial results for both events helping us ensure we are well positioned to not only maintain but to en-

hance the service and programs at Inlet Centre Hospice for years to come.

The Board is excited for the future of Crossroads Hospice Society. We look forward to working with Bar-

bara Morningstar, the new Hospice Manager, and Sylvie Jensen, the new Palliative Care Volunteer Co-

ordinator, who bring a wealth of experience from neighbouring hospice organizations. We look forward

to seeing the evolution of the Thrift Store as Rose and Jennifer look at new promotions to attract increas-

ing numbers to our location. We have continued to receive support from our generous donors and spon-

sors, both those long standing patrons and those who have recently been introduced to the work that we

do and we will work to continue those strong relationships. We look forward to improvements on the

technical side of the organizations as we update our website and volunteer management systems so we

can better communicate with our community members as well as with the group that keep Crossroads

Hospice functioning; our tremendous volunteers who give selflessly, whether through Inlet Centre ser-

vices to our patients and families, at the Thrift Store with our customers or at our many events. We can

never say thank you enough for the dedication and contributions of volunteers. Here is to a successful

2016-2017 Crossroads Hospice year.

2015-2016: THE YEAR IN REVIEW

3 ANNUAL REPORT 2015-2016 CROSSROADS HOSPICE SOCIETY

2015-2016: THE YEAR IN REVIEW

Fiscal Year Ending March 31, 2016

Statement of Combined Operations

Operating Expenditures

Inlet Centre Hospice Residence 465,704 467,321

Bereavement Services 68,634 59,483 Volunteers 7,670 10,629

Thrift Store 279,398 239,976

Special Projects 14,524 Administration, Finance & Communications 342,198 428,936

Donations & Fundraising 71,288 61,885

Education, Committees & Miscellaneous 3,898 17,031

Amortization 62,634 60,160

1,301,424 1,359,945

Operating Surplus (Deficit) 50,017 (67,078)

Operating Revenues Fiscal 2016 Fiscal 2015

Fraser Health Contract 322,796 320,473

Patient Per Diems 86,249 71,111 Donations & Fundraising 415,163 407,778 BC Gaming Grant & Revenue 47,193 21, 864 Thrift Store 448,970 405,212 Crossroads Hospice Foundation Grant* 61,167 Grants & Special Project Grants 30,881 5,000

Interest & Dividends 189 262

1,351,441 1,292,867

Complete copies of our audited financial statements are available upon request.

Please contact Crossroads Hospice at 604-945-0606 or info@crossroadshospice.org

Assets Fiscal 2016 Fiscal 2015

Cash 251,577 233,900 Government Agencies Receivables 8,502 10,557 Prepaid Expenses & Deposits 28,911 13,916 Capital Assets 533,638 561,105 822,628 819,478

Liabilities Accounts Payable & Accrued Liabilities 72,844 84,649

Deferred Revenue 20,050 34,231 Deferred Grants (Capital Asset Fund) 19,771 20,392

Deferred Grants (Operating) 29,255 29,750 DEFERRED GRANTS 79,089 98,854 221,009 267,876

Equity Fund Balances (unrestricted) 166,841 109,743 Fund Balance (internally restricted) 434,778 441,859 601,619 551,602 822,628 819,478 *Includes Capital Asset Fund

OUR VISION

All members of our community have access to

high quality palliative care and bereavement services

Thank You for Your Gifts, Support

Fund development is a significant strategic area for

Crossroads Hospice Society. Donations fund a large

portion of our palliative patient care services and be-

reavement support programs for community members.

This past fiscal year, Crossroads Hospice Society

raised over $415,000 which was only made possible

by our generous donors and community partners.

These donations came in many forms including fund-

raising events, memorial gifts and estates, individual

giving and our annual giving campaign.

We are very grateful for the support we received from

individuals and corporations. Thank you for gifts.

*Includes Capital Asset Fund

Statement of Combined Financial Position

Additional Information

Statement of Combined Operations

Our Statement of Combined Operations shows an Operating

Surplus of $50,017 for the year, driven by an increase in fund

development, effective administration cost controls and position

vacancies

Long time community supporters Linda and George Balzer

brought us another fabulous Summer Sundays Concert series

to benefit Crossroads Hospice Society with the help of a num-

ber of sponsors including Port of Vancouver, the TD Bank,

K&S Potash and Pacific Coast Terminals.

The Port Moody

Firefighters flipped

hundreds of flapjacks

at their annual

community Pancake

Breakfast fundraising

event benefiting

Crossroads Hospice

Society’s patient and

client care programs.

4 ANNUAL REPORT 2015-2016 CROSSROADS HOSPICE SOCIETY

2015-2016: THE YEAR IN REVIEW

BOARD OF DIRECTORS

2015-2016 CH SOCIETY

Jason Jakubec, Chair

Dr. Tony Taylor, Vice Chair

Bob Tanaka, Past Chair

John Stubbs, Treasurer

Natalie Lisik, Secretary

Kent Bruyneel, Director

Catherine Burns, Director

Alice Hale, Director

John Meneghello, Director

Roland Mitchell, Director

Peter Xotta, Director

Jackie Gorton, Director

2015-2016 CH FOUNDATION

Ted Kuntz, Chair

Bob Tanaka, Treasurer/

Secretary

Jason Jakubec, Director

Dr. Tony Taylor, Director

Sharie Ford, Director

Terry Wright, Director

Inlet Centre Hospice Residence

Facility Tour and Volunteer Inquiries

Tel: 604-949-2270

Crossroads Hospice Society

Main Office Location:

Suite 205 - 2606 Kingsway Ave

Port Coquitlam, BC V3C 1T6

Tel: 604-945-0606

Fax: 604-945-9071

info@CrossroadsHospice.org

CrossroadsHospiceSociety.com

MAILING ADDRESS:

Suite 504

34A 2755 Lougheed Hwy

Port Coquitlam, BC

V3B 5Y9

Crossroads Hospice Society

By the Numbers

27,380 Number of volunteer hours contributed to

palliative care, bereavement services, Thrift Store,

special events and governance

204

250+

Number of active Bereavement

Support Services clients in the community

Number of active hospice palliative care volun-

teers,

bereavement support services volunteers and

Number of patients admitted to Crossroads

Inlet Centre Hospice Residence

8399 Number of volunteer hours contributed to

community palliative care & bereavement support

162

89.3% Average occupancy at

Crossroads Inlet Centre Hospice Residence

Executive Director, Tereza McDermid,

Financial & Office Administrator, Nadia Eveneshen

Fund Development Officer, Anna Wilczewski

Special Events Coordinator, Shelly Pennington

Administration Clerk, Rhea Miguel

Coordinator, Bereavement Support Services, Castine Breckwoldt

Coordinator, Palliative Care Volunteers & Programs, Sylvie Jensen

Crossroads Inlet Centre Hospice Residence

Manager, Administration & Programs, Barbara Morningstar

Administrative Assistant, Glenda South-Flett,

Direct Services Staff : Rhonda VanZuylekom, Olivia Harmse, Karen Pelletier

Deborah Logan, Tami Eyman, Kara Lewis, & Kathleen Holzermayr

Thrift Store Operations Manager, Rose Jonas

Thrift Store Volunteer Manager, Jennifer Wilson

CROSSROADS HOSPICE SOCIETY

CHS Thrift Store

2780 Barnet Highway

Coquitlam, BC V3H 1W4

Tel: 604-949-0949

Introducing this spring’s new Palliative Care volunteers

Our volunteers make all the difference in the world

We’re grateful for community partners like the Arms

Pub—Port Coquitlam