crossroads bank for social security 2002

Crossroads Bank for Social Crossroads Bank for Social Security 2002Security 2002

Crossroads Bank for Social Security

CBSS

Frank RobbenGeneral ManagerCrossroads Bank for Social SecuritySint-Pieterssteenweg 375B-1040 BrusselsBelgiumE-mail: [email protected]

2 08/07/02

CBSS


Structure

definition of the problem and short historical review Crossroads Bank for Social Security organization principles of the network reference directory data protection realizations

- back office integration- social security card (SIS-card)- multifunctional declaration systems via integrated portal- extranet of social security

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The Belgian social security system

social insurances- 3 schemes

• employees• self-employed• civil servants

- 8 sectors (risks) at maximum

social assistance- guaranteed income for all citizens under the subsistence

level- guaranteed income for the elderly persons- guaranteed family allowances- allowances for the handicapped

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Social insurances

Risk/Scheme Employees Self-employed Civil servants

accidents at work X X

occupational diseasesX X

health care benefits X X X

incapacity for work X X X

unemploymentX

old age pensions

X X X

family allowances X X X

holiday pay X X

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Definition of the problem

2.000 Belgian institutions for social security need comprehensive and similar information on socially insured persons and their employer

lack of coordination in the area of information management leads to- overloading of the insured persons and their employers- waste of efficiency and time within the social security

institutions- higher possibilities of fraud- suboptimal support of the social policy

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Objectives of the Crossroads Bank

improvement of the service offered to the insured reduction of the charges and costs for the

- insured persons- employers- social security institutions- municipalities

better support of the social policy effective privacy protection formally-critical function towards existing social

security legislation

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Tasks Crossroads Bank

coordination of the information management and information exchange between Belgian institutions for social security

coordination of electronic transactions offered to citizens, employers and their representatives via an integrated portal

unique identification of the socially insured persons unique Belgian forwarding point in the European

network for social security (SOSENET) fostering data protection and privacy protection preparing and manufacturing of intersectorial

statistical materials

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Resources of the Crossroads Bank no big brother concept network unique identification key per person, mentionned on the

social security card- national number- Crossroads Bank number

reference directory- who-where-how-when-table (directory of persons)- what-where-table (data availability table)- who-gets-what-table (access authorization table)

committee of users (General Coordination Committee) staff of 70 persons

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Organization principles of the network

obligatory participation of all social security institutions from a functional view, starshaped architecture

consisting of different levels

onem

inami

cger

onpossom

onva

fmp

fat

adp

onafts

cpsm

inasti

onssaplonss

minas

mine & t

fonds de

séc.

exist.

Crossroads Bankfor

Social Security

national register

sickness fundsnetwork

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National Register

database at Ministry of Internal Affairs input by municipalities on every natural person

- basic identification data• name and Christian names• date and place of birth• sex• nationality• principal residence• date and place of death• profession• civil status• composition of the family

- unique identification number

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Organization principles of the network obligatory participation of all social security institutions from a functional view, starshaped architecture consisting of

different levels central management of the network by the Crossroads Bank data storage

- decentralised- distributed- functional task-sharing between social security institutions

data exchange- obligatory passage via the Crossroads Bank- previous authorization by the Control Committee- on demand or automatically- systematical routing of all exchanges

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Organization principles of the network

methods of message handling- interactively- batch using a mailbox system

unique message structure regardless of the mode of transport- prefix- data part

unique architecture of message flows- proposal - reply- distribution

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Reference directory

logical structure of a message reference directory

- directory of persons: what persons in what capacities have personal files in what social security institutions for what periods

- data availability table: what data are available in what social security institutions for what types of files

- access authorization table: what data may be transmitted to what institutions for what types of files

example of the use of the reference directory

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Logical structure of a message

prefix- network part (fixed)- reference directory part (fixed)- application part (variable)

data part except for the prefix, no part of the message is

accessible by institutions different from the transmitter and the final addressee. Crossroads Bank or institutions mastering the so called secondary network, can adapt prefix.

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1 63051305144 1 01/01/90 15/06/98

1 54030273371 1 15/04/90 16/01/99

1 63051305144 2 01/01/90 15/06/98

1 31072250322 3 15/05/91 28/02/98 01/02/99

1 47081630267 4 01/06/92 01/02/99

5 63051305144 10 01/01/90 15/06/98

5 31072250322 10 15/04/90 06/03/99

Directory of persons

socialsecurity

institution

uniqueidentification

number

capa-city

startof period

endof period

lastupdate

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1 1 1 15/01/90 01/07/92

2 15/01/90 31/03/92 ...

3 01/01/92

10 ...

11 ...

20

25

2 3

10

21

3 1

30

5 10 40 15/01/93 15/08/93

41 15/03/93 ...

44 ...

50

51

Data availability tablesocial

securityinstitution

capa-city

datanumber

start ofvalidity

end ofvalidity

lastupdate

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1 1 40 3j file 15/01/90 y y 30/08/93

50 0 15/01/90 n y ...

2 41 40j integr 31/03/92 n y

44 0 ... y y

3 60 2j integr 01/01/94 y y

61 0 n y

5 10 1 2j file n y

3 2j file y y

11 2j file y y

20 3j file y n

21 0 y n

30 0 y n

Access authorization table

socialsecurity

institution

capa-city

datanumber

start ofvalidity

end ofvalidity

lastupdate

previousperiod

point ofreference

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Data protection

Crossroads Bank concept implies - no central data storage- obligatory passage via the Crossroads Bank- previous authorization by an independent Control Committee

organisational measures- independent Control Committee- information security department in each social security

institution- specialised information security service providers

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Data protection

legal measures- rights of the insured persons- obligations of the data processing institutions- penalties

technical measures- physical protection- logical access control- backup procedures- transaction logging- ...

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Survey of realizations

back office integration- access to information servers

consultation of basic information- exchange of preprocessed messages

preprocessing of exchanged information- statistical information and samples supporting social policy

and social research (datawarehouse techniques)

social security card (SIS-card) multifunctional declaration systems via integrated

portal extranet of social security

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Information servers

information servers- directory of persons of the Crossroads Bank- National Register- Crossroads Bank Registers- wages and working time database (LATG) of the ONSS- employers directory (WGR) of the ONSS- consultable database of contribution certificates - it contains the

proofs of “ensurability”, i.e. the fact that somebody is entitled to receive medical treatment

- SIS-card registers services offered

- interactive consultation- batch consultation- automatic communication of updates

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National Register - CBSS Registers - past situation

National Register

Municipalities

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National Register - CBSS Registers –present situation

National Register

Municipalities

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ONSS

ONVA

CIMIRE

Wages and working time database (LATG) - past situation

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ONSS

CIMIRE

onva

fonds se

Wages and working time database (LATG) - present situation

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Preprocessed messages preprocessed messages

- beginning/end of labour contract, beginning/end of self-employed activity- contribution certificates medical care (employees, self-employed, beneficiaries of

social security allowances)- unemployment benefits – career break- allowances for incapacity for work (health care, accidents at work, occupational

disease)- young unemployed- allowances to the handicapped- guaranteed income – social support- people suffering from long-term illness- social exemption- fiscal exemption- tax reduction/exemption- special contribution for social security- solidarity contribution on old age pensions- migrant workers

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Preprocessed messages

services offered:- batch consultation- automatic communication of messages

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ONSS INAMI

Employer

Employees

Sickness funds

Control

Contribution certificate health care sector –past situation

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INAMI

Control

KSZ-BCSS

ONSS

Employer

Employees

Sickness funds

Contribution certificate health care sector - present situation

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Social exemption

some pensioners, unemployed, handicapped, WIPOs and persons under the subsistence level

and their persons at charge don’t have to pay more personal contributions for

medical care if their family has already paid more than 450 EURO

of personal contributions during the year

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Social exemption - past situation

Sickness fund

Unemployment fund

ONP- INAMI

Ministry ofSocial Affairs

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Social exemption - present situation

CBSSonem

onp

Ministry ofSocial Affairs


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Fiscal exemption

the treasury refunds the taxpayers the personal contributions paid by themselves and

their family if these exceed on a yearly basis a certain amount depending from the taxable income

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Fiscal exemption

CBSS

Treasury


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Special contribution

within the scope of the alternative financing of the social security the treasury collects per family a progressive special contribution on the incomes of the employees, civil servants and the

beneficiaries of social security allowances the employers have to withhold a certain percentage of the wages,

which is settled later on for the self-employed the special contribution means an increase of

the social security contribution on their professional incomes in mixed families (general system and self-employed):

- system self-employed if < 50% in general system

- general system with compensation for the paid increased contributions as an independent if > 50 % in general system

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Special contribution

INASTI

CIN

OSSOM

CSPM

INASTI

Treasury

ONEM

ONSS

ONSSAPL

Y

W

T

X

V

Z

Y

U

T1

T2

T3

V1

X=T-W

V1

V1

V1

W=U+V

V=V1-(V2+Z)

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Derived rights in tax affairs

a number of people are entitled to an increased refund of the costs for medical care

moreover, a number of municipalities and provinces grant these persons reductions or even exemptions of the taxes

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Sickness fund

Derived rights in tax affairs - past situation

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CBSS


Derived rights in tax affairs - present situation

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218.621.479of exchanged

messagesLong-term illness 198.973Long-term illness 198.973

1 10 100 1000 10000 100000 1000000 10000000 100000000

Young unemployed 247.136Young unemployed 247.136

Handicapped 48.439Handicapped 48.439Migrant workers 58.842Migrant workers 58.842

Deductions on pensions 1.292.559Deductions on pensions 1.292.559

Social exemption 2.543.064Social exemption 2.543.064

Increase Reference Directory 6.505.535Increase Reference Directory 6.505.535

Unemployed persons / persons in career break 5.090.014Unemployed persons / persons in career break 5.090.014

Special contribution 7.373.277Special contribution 7.373.277Fiscal exemption 9.361.690Fiscal exemption 9.361.690Contribution certificates 12.808.975Contribution certificates 12.808.975

Database on wages and working time 66.824.952Database on wages and working time 66.824.952

DIMONA (immediate declaration of employment) 39.370.742DIMONA (immediate declaration of employment) 39.370.742

Tax reduction / exemption 5.993.504Tax reduction / exemption 5.993.504

Incapacity for work 2.370.358Incapacity for work 2.370.358

National Register / Crossroads Bank Register 53.944.809National Register / Crossroads Bank Register 53.944.809

SIS / SAM cards 847.116SIS / SAM cards 847.116

Guaranteed income 68.219Guaranteed income 68.219Self-employed 170.587Self-employed 170.587

Preventive breast screening 1.173.464Preventive breast screening 1.173.464

Public transport pass 28.000Public transport pass 28.000Automatical pension application 5.087Automatical pension application 5.087

Nominal control cards 454.811Nominal control cards 454.811

Consultation directory of persons 1.841.326Consultation directory of persons 1.841.326

Number of exchanged messages

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Some figures

14,5 million different persons known in person directory

on an average, every person is known in 5,1 sectors response time on-line messages:

question CBSS question

answer answer93,8 % in < 1 sec99,6 % in < 2 sec

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Some figures

14,5 million different persons known in person directory

on an average, every person is known in 5,1 sectors response time on-line messages:

question CBSS question

answer answer

98,8 % in < 4 sec

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Support for research

some 45 projects conducted by governmental or scientific institutions were supported

by providing anonymous and intersectorial data applying techniques of datawarehousing

- data generated by operational systems in 7 institutions are downloaded on a specific DWH-computer equipped with statistical processing software

- DWH-computer automatically produces frequently asked statistics, and is able to respond to ad hoc questions much faster, at significantly lower cost, with less risks and with more flexibility than joint operational systems

991231 999 40

ABC DEF GHIJKLMNOPQRSTUZYXW V.31 / 12 / 1999

123456789001/01/2000 --><--31/12/2004

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SIS-card: why?

beforebefore nowadaysnowadays

one 5-year valid memory-chip card handed out by sickness funds

multifunctional

card contains unique social

security number

magnetic card with one-year validity and stickers handed out by sickness funds

for some branches (construction,

bus transport) three-month valid

magnetic card handed out by

sectoral funds

no card contained unique social

security number used by every

institution for social security

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Functions of the SIS-card

reliable identification of the socially insured persons - for the social security institutions

- for the employers

- for other bodies having to communicate data about the owner of the card to social security institutions or to tax services

electronical evidence for providers of medical treatment not connected to the social security network; it replaces the previous system of stickers and provides the proof of ensurability to health care professionals applying the third payer rule- 1st phase : chemistries and hospitals

- evolution : every provider of medical treatment applying the third payer rule

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Objectives of the SIS-card

improvement of the services offered to the insured people

reduction of administrative charges for

- insured people

- employers

- health care professionals

a single, updatable card every 5 years is less expensive than several unmodifiable cards, which are delivered every 3 months or every year, and the system of stickers

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Social identity card (SIS-card)

memory chip card handed out by sickness funds to every socially

insured person validity: 5 year contents:

- basic identification data (a.o. unique social security number)• public (visual and electronically readable)• unchangeable• generated by National Register / Crossroads Bank Registers

- status of ensurability• protected (can only be read by means of decryption card)• can be modified• generated by sickness funds

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1234567890

SIS-card - selective access to data

nameChristian namedate of birthsexsocial security numberperiod of validity of the cardcard number

sickness fundsickness fund registration numberinsurance periodinsurance statussocial exemption status

other data to be added in the future, if useful

key 1

key 2

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SIS-card - example 1

Social identity card

Decryption card

CBSS

in chemistries

and hospitals

Sickness fund 3

Sickness fund 1

Sickness fund 2CIN

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SIS-card - example 2

ONSS

EMPLOYER

CBSS

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Multifunctional declaration systems

objectives starting points method applications

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Objectives

to guarantee a unique, preferably electronic declaration by socially insured persons and their employers, of all necessary data for- calculation and collection of social security contributions on

employees wages, incl. reductions by ONSS (the national office for social security)

- calculation of all social security benefits which are related to wages and working times

to maximize network profits for internal data exchange between social security institutions

to have an integrated service provision to the socially insured persons and their employers on a social security portal using a customer relation management tool and supported by a contact center

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Starting points

starting from actual needs as discovered in existing documents

limiting the number of collected information data to “essentials” in order to keep the declaration as simple as possible

on a basis of cost-benefits-analysis, leveling out differences in definitions or data features in order to reduce complexity

fetching the information as much as possible at authentic source level

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Method

inventory of most frequently used documents and their elements

analysis of collected data and classification in component blocks with description of asked features

analysis of goals: what are collected data components used for?

setting up of simplification propositions based on the simplification propositions, framing out of a

data model for data to be collected design of new electronical documents for the collecting of

the data, corresponding to the data model legislative adaptation

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RegisterWork Force

Data-base

SpecialRegister

Work Force

Indivudualdocument

Studentscontract

Inspectionservices

Employmentcontract

SimplificationSimplification

OnlineOnlineconsultationconsultation

ONSS

RegisterWork Force

The generalized electronical declaration of employment

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The generalized electronical declaration of employment

the electronical declaration of employment offers to the employer :

a key to consultation of:

database concerning wages and working timesother derived databases for his employees

access 24/24

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Rendering fully electronical and multifunctional of the declaration of wages and working periods

ONSS

ONP

ONVA

Activity 3

Boekhoud-

raam

Personeels-

staat

Employer

Unemployed Service

INAMI

Activity 2

Boekhoud-

raam

Personeels-

staat

Activity 1

Pension

Holiday pay

TodayToday

Others

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CBSS



ONSS

ONP

ONVA

Employer

Pension

Holiday pay

ONEM

INAMI

ONAFTS

FAT

FMP

TomorrowTomorrow

1 electronicaldeclaration

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ONSS

ONP

ONVA

Employer

Pension

Holiday pay

ONEM

INAMI

ONAFTS

FAT

FMP

SimplificationSimplificationActiviteit 3Activiteit 2

Activiteit 11 electronical declaration

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Offering the opportunity to declare social risks in an electronical way

Today’s situation : many complex documents

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Offering the opportunity to declare social risks in an electronical way

Future : one shot collection of data at the employer level

- use by social security institutions of available info in other databases

standardized for all institutions

documents: if not abolished, significantly simplified

opportunity of electronical declaration

uniform instructions

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Planning

end 2002- multifunctional declaration of wages and working time data- electronical declaration of beginning of part-time job- electronical declaration of accident at work- application for temporary removal from work because for

occupational disease

end 2003- electronical application for allowances in case of incapacity of

work

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Planning

end 2004- electronical application for unemployment benefits- electronical application in case of pre-pension scheme (early

retirement)

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Extranet of social security

extranet = closed user network using the same protocols as the internet

objectives of the extranet:- for every staff member of every social security institution:

• standardized access to internal and external electronic mail• standardized access to internal or external websites

- for every social security institution:• possibility of structured electronic data exchange amongst social

security institutions, bodies external to the social security (municipalities, employers, socially insured people,…) using secured connections to the internet or other extranets

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Social securityinstitutions

Backbone

Publilink

Internet

FW

R

R

FW

Publilink

Fedenet

Other extranets

R

R

R

R

FW

R

R

FW

Access servers

Internet services

RR

FW

R

R

R

FW

R

R

FW

CBSS

FW

R

R

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Status questionis extranet

operational services- all social parastatal organizations are connected

- public social assistance centres (CPAS) can make use of some of Crossroads Bank services by connecting extranet with Publilink (extranet circuit between municipalities and CPAS, managed by DEXIA)

- social security portal offers information and enables 4 transactions via internet or extranets connected to the social security extranet

• on-line declaration of employment (DIMONA)

• on-line consultation own work force register

• on-line electronical communication concerning construction areas

• on-line application for posting work force abroad

- provisional arrangement electronical signature

- contact center

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More information…

CBSS:www.ksz.fgov.be

Portal:www.socialsecurity.be

crossroads bank for social security 2002

Documents