crossing the mountain to establish a bicc - aair
TRANSCRIPT
Crossing the Mountain to Establish a BICC
Presented by: Sharon Bainbridge
22 August 2013
Business Intelligence Competency Centre
1. Setting the Scene 2. What is a BICC?
3. Why do I need a BICC?
4. When should I start to form a BICC?
5. How do I start a BICC?
6. Who is involved in a BICC?
7.Where does a BICC belong?
8. Challenges?
What is a BICC?
Is your organisation ready to embark on the BICC journey?
Could your organisation use one – WHY?
Where would the BICC be located in your organisation?
Who would be in your BICC?
Are you already close to having a BICC?
Ponder Points
ANU The primary campus is located at
Acton(ACT) with other smaller
specialised campuses at
• Mt Stromlo Observatory, ACT
• Siding Spring Observatory, NSW
• North Australia Research Unit,
Northern Territory
• Kioloa Coastal Campus, NSW
ANU Colleges
Acton Campus has 7 Academic Colleges:
• College of Arts and Social Sciences
• College of Asia and the Pacific
• College of Law
• College of Business and Economics
• College of Engineering and Computer Science
• College of Physical and Mathematical Sciences
• College of Medicine, Biology and Environment
ANU - At A Glance
Students
Total: 18,737
Undergraduate: 60%
Graduate: 40%
Domestic: 75%
International: 25%
Male: 9,145
Female: 9,592
.
Staff
Total: 3,819
Academic: 40%
Professional: 60%
BICC Definitions
A BICC is a cross-functional team with a permanent, formal organisation structure. It has defined task, roles, responsibilities and processes for supporting and promoting effective use of BI across an organisation…. The BICC is tasked with driving the use of BI throughout an organisation.”
Gloria Miller, Dagmar Brautigan, Stefanie Gerlach
“ A business intelligence competency centre(BICC) is a team of people that, is responsible for managing all aspects of an organisation’s BI strategy, projects and systems. This includes developing a BI strategy, implementing BI tools and applications and then training and supporting the business users who rely on them. It is the BICC’s responsibility to oversee back-end data management tasks such as data integration, data governance, data quality and metadata management.”
Search Business Analytics
Working teams of IT and BI users that help promote BI expertise across an organisation…a BICC helps establish best practices for BI integration by bringing together people across an organisation with various backgrounds and areas of expertise”
Leah McMillan
Central
Best Practice
Business Standards
Team
What is a BICC?
BICC - Business Focus
Gartner: ”The BICC should be the “center of
gravitation”, where different skills are
combined for one common goal: To better
understand the business and interpret
current business results and to more
accurately predict the future.”
BICC – Team Oriented
A team with defined responsibilities
• That guides – promotes BI expertise • That advises - establishes best practice • That facilitates – brings people together
A team
ANU – Journey to a BICC
2008 2009 2010 2011 2013
Initial BI/DW
initiative with Data
Manager and
Cognos BI
Continue building data warehouse
Increase Cognos BI
licensing from
executive to
enterprise reporting
Develop Program
Charter
BI Strategy and
Roadmap
Engage Executive
sponsorship
Identify BICC
framework and
processes to
support delivery
.
Continue building data warehouse
2012 ANU Strategic
Plan
Why a BICC?
Provides better alignment and collaboration between business units
Reduced time to decision
Standardized data and tools
Reduced time to solution
Consistent definitions, processes and methodologies
Why a BICC for ANU
Cognos user licenses increased from 50 to 1000 users provides a foundation for reporting
Lack of standardization of definitions and business rules causes inconsistent reporting
Implementation of enterprise data warehouse not fully utilised
Inability to compare common reports delivered from different areas of the University
Why - ANU Drivers for Change
ANU by 2020 – Strategic Plan
ANU Management Information Strategy and Roadmap
Business Intelligence Services Program Charter
When – the organisation has:
A BI Executive Champion
An appetite for standardised management information
Accountability for strategic goals
How – ANU Business Intelligence Competency Centre Framework
How – BICC Functional areas
Business Intelligence
Services (BICC)
Data Acquisition
Information Delivery
Data Stewardship
Training Support
Vendor Management
BI Programs
BI Programs
Develop BI Strategy – keep aligned with ANU’s strategic and operational goals
Provide advice to users on best use of tools and interpreting the data (In association with SME’s)
Keep abreast of new technologies and techniques
Define access to BI Delivery
Define best-practice infrastructures, methodologies and standards
Establish and maintain corporate knowledgebase
Promote the BICC and it’s services at ANU
B
D
I
D
T S
V
B
Data Acquisition
Provide the interface to the source systems
Develop data integration processes
Establish common data definitions across ANU
Promote the definition and use of metadata
B
D
I
D
T S
V
B
Information Delivery
Determine Presentation Layer
Gather user requirements
Establish development, testing and promotion processes
Collaborate with IT Services
Publish documentation and usage guidelines
Monitor access to reports
Develop and implement organisational reporting standards
B
D
I
D
T S
V
B
Data Stewardship
Provide accurate, consolidated information which can be trusted
Facilitate agreement on data definitions and standards
Establish definition verification process
Define metadata and business rules
Facilitate data quality improvement processes
B
D
I
D
T S
V
B
Training
Core Team training – need to ensure keep up with latest technology to provide best advice to deployment
Develop and manage Report Author training and user group
Develop and maintain Consumer training and community of practice
Determine the best mix of training approaches
Liaise with IBM Education to ensure access to appropriate tool training
B
D
I
D
T S
V
B
Support B
D
I
D
T S
V
B
Provide support framework for report authors
Establish support mechanism for consumers
Provide support for data warehouse refresh and issues
Establish interfaces with IT services and vendors
Vendor Management B
D
I
D
T S
V
B
Collaborate with strategic vendors
Monitor adherence to license regulations
Review and optimize license usage
Renegotiate contracts
Review and provide input to proposals and contracts
Conduct vendor evaluations and approval
Who - Roles in the BICC Model
Reporting Community
• Report Authors • Subject Matter
experts • Stakeholders • Report Consumers
Organisational Support
• Stakeholders • Data Stewards • Executive Sponsors • IT Support
• Project Manager • Program Manager • Business Analysts • ETL Developers • Data Modelers • BI Developers • Training and
Communications
Our BICC Team
BICC Manager
Data Acquisition
Architect
BI Analyst
BI Developer
Data Delivery Architect
ANU – Governance Structure
Where does a BICC belong?
IT
Finance
Planning
Business area
Challenges
Who does the BICC report to?
Where does it belong in the organisation?
What value will it bring to the organisation?
Data Quality – Identifying Data Stewards
Business Rules – who defines these
Challenges continued
Ensuring that reports are not duplicated across Colleges(departments)
Ensuring that you are endorsed at an executive level to provide the standards
Ensuring that the report consumer feel empowered and have access to appropriate data and tools for their role whilst still maintaining the trust of the data owners that their data has been secured and used according to the security policy governing the data
In Summary
A BICC can be a powerful
option in leveraging the best
value from your BI initiative.
Need to consider
– the BI cultural maturity of your institution
– Appropriate resourcing/funding availability
– Executive sponsorship
Further Reading and References
TDWI BI Program Management: A Competency Center Approach to BI Excellence
Business Intelligence Strategy: A Practical Guide for Achieving BI Excellence
IBM Solution Brief: Standardization and the value of the BI Competency Centre
IBM Presentation: Driving BI Across the Enterprise (Oct 2007)
IBM White Paper: Building a Business Intelligence Competency Center: Establishing a culture of best practice
Strategic Intelligence with BI Competency Center: Rodica Maria Bogza, The Bucharest Academy of Economic Studies
BICC Business Intelligence Competency Centre: Hanne Breddam & Susan Day, Business Minds
http://download.101com.com/tdwi/Webinar/Business-Intelligence-Competency-Center-Best-Practices-to-Deliver-REAL-Business-Value.wmv
http://fr.slideshare.net/timoelliott/tdwi-business-objects-webinar-maturity-modelgulf
http://www.slideshare.net/timoelliott/business-intelligence-competency-centers-australia
“Intelligence without ambition is a bird
without wings.” Salvador Dali