cross culture communication -by navin mato
TRANSCRIPT
![Page 1: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/1.jpg)
“The reasonable person adapts himself to the world, while the unreasonable one persists in trying to adapt
the world to himself”
![Page 2: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/2.jpg)
Meaning of Cross Culture Communication
It is the process of sending and receiving messages between people whose cultural background could lead them to interpret verbal and non-verbal signs differently.
![Page 3: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/3.jpg)
Why Cross Culture Communication is important ?
Business OpportunitiesJob OpportunitiesImproves the contribution of
employees in a diverse workforceSharing of views and ideasTalent improvisation
![Page 4: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/4.jpg)
Dimensions of Culture
o Context
o Communication style
o Time orientation
![Page 5: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/5.jpg)
Low Context• These cultures rely more on content rather than on context.
• They give value to the written words rather than oral
statements.• Low-context cultures: North
America, Western Europe
![Page 6: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/6.jpg)
High Context
• They infer information from message context, rather than
from content.• They rely heavily on nonverbal
sign and prefer indirectness & politeness.
• High-context cultures: Japan, China, Arab.
![Page 7: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/7.jpg)
Communication Style
• Westerners value a direct, straightforward communication style.
Perception Of Time
o In some countries punctuality is considered important and being late would be considered as an insult.
However, in other countries being on time does not carry the same sense of urgency.
![Page 8: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/8.jpg)
Non-Verbal Communication Differences
![Page 9: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/9.jpg)
![Page 10: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/10.jpg)
In USA, the cheapest, most effective way to connect with people is to look them into the eye.
![Page 11: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/11.jpg)
Most people in Arab culture share a great deal of eye contact and may regard too little as disrespectful.
![Page 12: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/12.jpg)
Gestures Difference
![Page 13: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/13.jpg)
![Page 14: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/14.jpg)
How can the same Gestures be treated differently in different cultures
![Page 15: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/15.jpg)
United States of America
•Americans tend to refrain from greetings that involve hugging and other close physical contact.
•When sitting, U.S. citizens often look very relaxed. They may sometimes sit with the ankle of one leg on their knee. Arab Countries
•The left hand is considered unclean in the Arab countries.
•When sitting, keep both feet on the ground.
•The "thumbs up" sign is offensive throughout the Arab world.
South Korea
•Bows are used for expressing appreciation, making apologies and requests, as well as for greetings and farewells.
•When the Japanese want to give the impression that they are in deep
thought, they will sometimes fold their arms.
Difference in Body Language
![Page 16: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/16.jpg)
Effects of culture on cross-cultural communication
• Culture is inappropriately blamed for some miscommunication. Often it is assumed to be the cause of miscommunication.
• One must take care not to over-generalize cultural practices. There might be differences of background like urban or rural, rich or poor within same culture and therefore can lead to miscommunication. Culture is a complex subject and though crucial, should never be over-generalized.
![Page 17: Cross culture communication -BY NAVIN MATO](https://reader035.vdocuments.us/reader035/viewer/2022062702/554c5091b4c905282a8b4955/html5/thumbnails/17.jpg)
Points to be kept in mind for effective in Cultural Communication
1. Slow Down2. Separate Questions3. Avoid Negative Questions4. Take Turns5. Write it down6. Be Supportive7. Check Meanings8. Avoid Slangs9. Watch the humour10. Maintain Etiquette