cross cultural communication
DESCRIPTION
SociologyTRANSCRIPT
7/17/2019 Cross Cultural Communication
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Cross-cultural Communication
Intercultural Communication
7/17/2019 Cross Cultural Communication
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Objectives
Describe and overview of the conceptsof intercultural communication
Differentiate between high and lowcontext cultures
Identify common differences innonverbal communication styles
Describe effective communicationstrategies
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Communication: one definition
Encompasses language & the context inwhich words are interpreted, including: gestures
posture spatial relationships
concept of time
Status and hierarchy of persons
he role of the individual within a group he setting
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What are possible consequences
if communication is ineffective or
misunderstood?
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Ways in which misunderstandings
occur in communication
Cannot fully !now the other"s thoughts,attitudes, emotions
#ust depend on verbal & non$verbal
signals to learn what the other believes %se of our own cultural understanding of
communication to interpretcommunication
State of mind may bias interpretation ofcommunication and behavior #isunderstanding of meaning
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Intercultural challenges
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ace
'ender
(ge
)ationality
________________________________________________________
(cculturation*(ssimilation
Socio$economic status
+ccupation
ealth condition
eligion
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Components of messages
Content
elationship between the spea!er &
receiver
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evels of communication
Societal
+rgani-ational
'roup Interpersonal
Intrapersonal
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!arriers to communication
.anguage
.oudness*pitch
Degree of directedness
/acial expressions*gestures, eye
contact ouch
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ow- " high-conte#t cultures
Low-contextcultures
.inear se0uence of ideas 1recise wording +b2ective language 3ords most important
High-contextcultures
3ords vague, circuitous 1ersonal content elationship dependent (ttitudes & feelings
important )on$verbal
communicationimportant
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$#amples
.ow context: professionalpresentation
igh context: dad getting a toddlerto eat spinach
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Connections with culture
.ow context: individual is important
igh context: individual defined bytheir group
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%pplication: &ealth care
igh context: group involvement 'reater participation by members
Expect relatives to be involvement
%4S4 health professionals
Conse0uences555
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'ime perception
.ow context: monochronistic
igh context: polychronistic
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Monochronic People Polychronic People
Do one thing at a time Do many things at once
Concentrate on the 2obCan be easily distracted and
manage interruptions well
a!e time commitments
seriously
Consider an ob2ective to be
achieved, if possible
(re low context and needinformation (re high context and alreadyhave information
(re committed to the 2ob(re committed to people and
human relationships
(dhere religiously to plans Change plans often and easily
(re concerned about not
disturbing others6 follow rules
of privacy and consideration
(re more concerned with
those who are closely related
than privacy
Show great respect for private
property6 seldom borrow or
lend
7orrow and lend things oftenand easily
Emphasi-e promptness7ase promptness on the
relationship
(re accustomed to short term
relationships
ave strong tendency to build
lifetime relationships
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(on-verbal communication
ouching
/acial expressions, posture,
gestures Eye contact
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)uccessful intercultural
communications
%nderstanding culturalcommunication expectations
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$#amples
)ame traditionsow does a person expect to be
addressed
)ame order
(ppropriate language
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Culturally sensitive approach
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*lienman+s ,uestions
3hat do you call the problem5 3hat do you thin! caused the problem5 3hy do you thin! it started when it did5 3hat do you thin! your sic!ness does5
ow does it wor!5 ow severe is the sic!ness5 3ill it have
a short or long course5 3hat !ind of treatment do you thin!
you should receive5
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Cont
3hat are the most important resultsyou hope to receive from thistreatment5
3hat are the chief problems thesic!ness has caused5
3hat do you fear most about the
sic!ness5
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Case study
8vonne 9ones, an (frican (merican woman in her;s, has come in to the clinic for her yearly physicalexamination4 er usual doctor is not available so shewill be seeing Dr4 ancoc!, whom she has never met4
he doctor, a Caucasian, introduces himself, saying, <hello, 8vonne, I"m Dr4 ancoc!4 It"s nice to meetyou4= e continues the exam and notices that #rs49ones is 0uiet and unresponsive to many of his0uestions, although she had been smiling and friendlywhen he first wal!ed into the room4 e is concernedthat he might have missed important informationabout her health history, but no matter how friendlyhe tries to be, she remains reluctant to tal!4