cross border titling agreements...maryland dealers 1,137 552 585 106% maryland title services 330 47...
TRANSCRIPT
Maryland Department of Transportation
Motor Vehicle Administration
Cross Border Titling Agreements
Wait time
decreases
2
Customer
Satisfaction Increases
• Multifaceted approach but one important component is to provide opportunities for customers to complete transactions outside of the MVA.
• Alternative Service Delivery increased in Maryland from 50.1% in 2013 to 56.8% today
50.1% 51.6%55.8% 56.8%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
0
1,000,000
2,000,000
3,000,000
4,000,000
5,000,000
6,000,000
7,000,000
8,000,000
9,000,000
10,000,000
FY '13 FY '14 FY '15 FY '16 YTD (Up to May)
Tota
l Tra
nsa
ctio
ns
Changes in ASD Compared to Walk-in Against Total Transactions
Total Transactions ASD Transactions Walk-in % ASD %
• Maryland implemented Electronic Registration and Titling (ERT) in 1994.
• Originally allowed only new car dealerships to complete title and registration at time of sale.
• Expanded over the years to include used car dealers, fleet operators, title services, truck, motorcycle and trailer dealers.
• Increased available transactions to include:• registration renewal,
• duplicate titles,
• replacement plates,
• duplicate registration cards,
• plate cancellation,
• temporary tags,
• payment of administrative fines,
• substitute tags and stickers and
• salvage transactions.
• Currently 3 approved vendors.
• Agreement to allow customers to complete transactions at participating dealerships in neighboring jurisdictions through ERT.
• Eliminates the need for vehicle owner purchasing a vehicle from a dealership in a surrounding jurisdiction to return to their home state to title the vehicle.
• Permits participating dealerships to electronically title and register vehicles in customer’s home state.
• Developed an agreement to be signed by participating jurisdictions.
• Offered information sessions for dealers and encouraged sign-up. ERT vendors participated in meetings.
• Include review of out of state dealerships in standard audits to ensure proper procedures are being followed.
• Virginia – Adopted 1998
• Delaware – Adopted 2014
• Pennsylvania – Adopted 2015
• Future Jurisdictions - ????
Maryland ERT Statistics 2016 2008 Difference % Increase
Total # of Transactions Processed
1,638,153 449,200 1,188,953 265%
Total # of ERT Participants 1932 877 1055 120%
2016 2008 Difference % IncreaseMaryland Dealers 1,137 552 585 106%Maryland Title Services 330 47 283 602%Maryland Fleet Operators 39 12 27 225%Delaware Dealers 24 0 24 100%Pennsylvania Dealers & Title Services
32 0 32 100%
Virginia Dealers 370 266 104 39%1,932 877 1,055 120%
• Reduces Wait time - In Pennsylvania, nearly 62% of
all title transactions for new and used vehicle sales
were conducted by online agents in 2015. In
Maryland, 65.5% of title transactions are processed
through our electronic registration and titling.
• Public Safety - By reducing the use of temporary
paperwork for the cross border transactions,
information is entered into each jurisdiction’s system
more quickly, allowing local law enforcement access.
• Timely receipt of payment – Electronic submission
ensures timely payment of funds.
