crm strategies for the social customerresources.moxiesoft.com/rs/moxiesoft/images/webinar-crm...crm...
TRANSCRIPT
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CRM Strategies for the
Social Customer
Thank you for joining us. We will begin promptly at
1:00pm ET / 10:00am PT.
To hear the audio, you will need to use WebEx audio –
receive a call back or dial-in options available.
All lines are muted. Please use the Chat panel for
questions.
This presentation is part of the
CX Super Heroes Webinar Series
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Welcome
Thank you for joining today!
Submit questions via the WebEx
Chat panel & Twitter - @MoxieSoft &
@pgreenbe
Session will be recorded and sent to
attendees with presentation
Speaker
Paul Greenberg President,
The 56 Group, LLC
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Forecasts
By 2014, 70% of all businesses in the Global 2000 will have gamified apps. [Gartner]
By 2016, we’re looking at a $2.8 billion market.
By 2012, 200% growth over 2011. $100,000,000. [M2]
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Company preparation
Expectations. Meet customer expectations, if reasonable.
Reactions. Don’t react to everything.
Relationship. Treat customer as a partner, not a client. Involve customer as extension of company (community retailing).
Resource. Resource customers to sculpt their relationship with you.
Value. Recognize customers and your idea of value are not the same.
Important channels. Provide most important channels to customers, not necessarily all of them.
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Thank You
Questions:
• WebEx Chat Panel
• Twitter: @Moxiesoft & @pgreenbe
Session recording and presentation will be sent via
Contact Moxie Software:
• +1.800.474.1149
• www.moxiesoft.com