crm smb comparison

7/27/2019 CRM SMB Comparison

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January 2012

SMB On-Demand CRMComparison Guide


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2Ziff Davis, Inc. 2012Comparison Guide | SMB On-Demand CRM

Vendor Product Target Environment SMB Team/Department Basic Pricing How To Buy Year Founded Financials Partner Eco System

Avidian

Technologies

Prophet CRMOnDemandPremium Edition

Yes Yes $19.95 per month Direct, Resellers 2002 Privately held Customer base o 12,000+ companiesworldwide

Maximizer

Software

Maximizer CRMLive

Yes Yes $49.00 per user/month 1 to 4 users; $39.00per user/month 5 users or more.

Direct, Resellers, VARs 1995 Privately held Worldwide oces and businesspartners; 120,000+ global customers

Microsoft Dynamics CRMOnline

Yes Yes Starts at $44.00 per user/month Direct 1975 NASDAQ:MSFT

Global partner netw ork; Technologypartners include majority o majorhardware companies.

NetSuite CRM+ Yes Yes $129.00 per user/month Direct, Resellers, VARs,Integrators

1998 NYSE: N Global partner network; over 10,000organizations use their cloud applicationsuite.

Oracle CRM on Demand Yes Yes $95.00 single user/month Standard Edition Direct 1982 NASDAQ:ORCL

345,000+ customers and partnersworldwide.

Sage Software SageCRM.com Yes Yes Starts at $69.00 per user/month Direct 1982 Parent: SageGroup plc

28,000 global business partners; over6.3 million users worldwide

SalesBoom On Demand CRM Yes Yes Starts at $45.00 per user/month; $240 peryear Team Edition

Direct, Resellers, VARs,Integrators

2002 Private Over 95,000 subscribers and 5,800customers in over 158 countries.

SalesForce SalesForce Yes Yes $15.00 per user/month Group Edition SalesCloud; $65.00 per user/month ProessionalEdition Service Cloud

Direct 1999 NYSE: CRM 100,000+ global customers

SAP BusinessByDesign

Yes Yes $149.00 per user per month; minimum 10users


1972 NYSE: SAP 1,200 global channel partners; 2,400global business partners

SugarCRM Sugar CRM Yes Yes $360.00 per user/year Proessional Editionor SMBs a nd Teams


200 4 Privately held O ver 7,00 0 global cus tomers; Globa lpartner network

Zoho Zoho CRM Yes Yes Free or 3 users; $12.00 per user/monthProessional Edition


1996 Privately held 40,000 customers worldwide

INP = Inormation not provided

Overview


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3Ziff Davis, Inc. 2012Comparison Guide | SMB On-Demand CRM

Features

Vendor Product Current Version Basic Functions ADVANCED FEATURES - Sales ADVANCED FEATURES - Marketing Customer Service/Support

Avidian

Technologies

Prophet CRMOnDemandPremium Edition

IN P Sales, Marketing, Service Contact management, Lead management, Quotes Campaign management, Email marketing, Marketingreporting

Customer activity management

Maximizer

Software

Ma ximizer CR M Live 201 1 Sales , Marketing, Service, Workf ow Cont act ma nagement, Lead ma nagement, Leadqualication, Sales orecasting, Quotes, Salesanalytics, Territory management, Account management,Opportunity management, Sales collaboration

Campaign management, Email marketing, Responsetracking, Marketing analytics, Marketing reporting,Online orms capabilities, Campaign ROI, Marketsegmentation

Case management, Workfowautomation, Analytics, Reporting


2011 Sales, Service, Marketing, Workfow,System customization, ofinesynchronization

Quotes, Pipeline management, Sales analytics, Territorymanagement, Account management

Campaign management, Email marketing, Responsetracking, Marketing reporting, Campaign tracking,Target customer/group

Case management, Customeractivity management, Activityscheduling

NetSuite CRM+ INP Sales, Marketing Lead management, Sales orecasting, Quotes, Territorymanagement

Campaign management, Email marketing, Responsetracking, Marketing analytics, Marketing reporting,Online orms capabilities, Lead assignment, Targetcustomer/group

INP

Oracle CRM on Demand 19 Sales, Marketing, Service Contact management, Lead management, Sales

orecasting, Sales analytics, Account management,Opportunity management, Sales collaboration

Campaign management, Email marketing, Response

tracking, Lead assignment

Warranty management, Service

management, Call center/CTIintegration

Sage

Software

SageCRM.com 7.0 Sales, Marketing, Service Sales orecasting, Quotes, Sales analytics, Territorymanagement, Account management

Campaign management, Email marketing, Campaigntracking, Outbound call management

Case management, Servicemanagement, Analytics, Reporting,Customer data access

SalesBoom On Demand CRM 8 Sales, Marketing, Service Contact management, Lead management, Salesorecasting, Quotes, Revenue orecasts, Accountmanagement, Commission management, Opportunitymanagement

Campaign management, Email marketing, Eventmanagement, Response tracking

Case management, Workfowautomation, Service management,Activity scheduling, Analytics,Reporting, Call center/CTIintegration

SalesForce Salesorce IN P Sales, Marketing with Sales Cloud;Customer service with Service Cloud

Contact management, Lead management, Leadqualication, Sales orecasting, Quotes, Salesanalytics, Territory management, Account management,Opportunity management

Campaign management, Email marketing, Responsetracking, Marketing analytics, Marketing reporting,Online lead capture, Campaign tracking, Leadassignment

Case management, Workfowautomation, Activity scheduling,Analytics, Call center/CTIintegration

SAP Business ByDesign INP Sales, Marketing, Service Contact management, Lead management, Leadqualication, Sales orecasting, Quotes, Pipelinemanagement, Sales analytics, Account management,Opportunity management

Campaign management, Response tracking,Marketing analytics, Campaign tracking, Leadassignment, Target customer/group, Marketsegmentation

Case management, Customeractivity management, Analytics,Customer data access

SugarCRM Sugar CRM 6 Sales, Marketing, Service, Workfow Lead management, Sales orecasting, Quotes, Accountmanagement, Opportunity management

Campaign management Case management, Workfowautomation

Zoho Zoho CRM INP Sales, Marketing, Service, Reporting,Inventory management

Contact management, Lead management, Salesorecasting, Quotes, Account management

Campaign design, Campaign management,Response tracking, Online lead capture, Onlineorms capabilities, Campaign ROI, Lead assignment

Case management, Customeractivity management, Customerdata access



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January 2012

Enterprise On-Demand CRMComparison Guide


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2Ziff Davis, Inc. 2012Comparison Guide | Enterprise On-Demand CRM

Vendor ProductTarget Environment(s)

Small Enterprise

Mid-market

EnterpriseLarge Enterprise Basic Pricing How To Buy Year Founded Financials Partner Eco System

Aplicor Online CRM No Yes Yes From $89.00 per user/month Direct, Resellers,VARs, Integrators

INP Private Global clients in over 60 countries;channel partners

Avidian

Technologies

Prophet CRMOnDemandEnterprise

Yes Yes Yes $49.00 per user/month Direct, Resellers 2002 Privately held Customer base o 12,000+companies worldwide

Maximizer

Software

Maximizer CRMLive

Yes Yes No Contact vendor Direct, Resellers,VARs

1995 Privately held Worldwide oces and businesspartners; 120,000+ globalcustomers


Yes Yes Yes Starts at $44.00 per user/month;Enterprise agreement volume licensingavailable.

Direct, Resellers,VARs, Integrators

1975 NASDAQ: MSFT Global partner network; Technologypartners include majority o majorhardware companies.

NetSuite CRM+ Yes Yes Yes $129.00 per user/month Direct, Resellers,VARs, Integrators

1998 NYSE: N Global partner network; over 10,000organizations use their cloudapplication suite.

Oracle CRM onDemand

Yes Yes Yes $130 per month or single-userEnterprise edition; starts at $75 peruser per month or multiple users.


1982 NASDAQ: ORCL 345,000+ customers and partnersworldwide.

RightNow

Technologies

RightNow CX No No Yes $110 per user/month Direct, Resellers,VARs, Integrators

1997 NASDAQ: RNOW 2,000 global customers

Sage Software SageCRM.com Yes Yes Yes Starts at $69.00 per user/month Direct 1982 Parent: Sage Group plc 28,000 global business partners;over 6.3 million users worldwide

SalesBoom On DemandCRM EnterpriseEdition

Yes Yes No $95.00 per user/month Direct, Resellers,VARs, Integrators

2002 Private Over 95,000 subscribers and 5,800customers in over 158 countries.

SalesForce SalesForceEnterpriseEdition

Yes Yes Yes Enterprise $125.00 per user/month;unlimited $250.00 per user/month;Integrated service eatures pricedseparately.

Direct 1999 NYSE: CRM 100,000+ global customers


Yes Yes No $149.00 per user per month; minimum10 users


1972 NYSE: SAP 1,200 global channel partners;2,400 global business partners

SugarCRM Sugar CRM Yes Yes Yes Sugar Corporate $540 per user/Year;Sugar Enterprise $720 per user/YEAR;Sugar Ultimate $1,200 per user/YEAR


2004 Privately held Over 7,000 global customers;Global partner network

Zoho Zoho CRM Yes Yes No $25.00 per user/month or EnterpriseEdition


1996 Privately held 40,000 customers worldwide


Overview


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3Ziff Davis, Inc. 2012Comparison Guide | Enterprise On-Demand CRM

Features

Vendor Product Current Version Sales Functions Marketing Functions Customer Service/Support Functions

Aplicor Online CRM 7.0 Contact management, Lead management, Sales orecasting,Sales analytics, Account management, Opportunity management

Cam pa ign management , Response t racki ng , Camp aign R OI Customer d ata access

Avidian

Technologies

Prophet CRMOnDemandEnterprise

INP Contact management, Lead management, Quotes Campaign management, Email marketing, Marketing reporting Customer activity management

Maximizer

Software

Max imi ze r CR M Li ve 2011 Contact management , Lead m anagement , Lead qual ica ti on ,Sales orecasting, Quotes, Sales analytics, Territory management,Account management, Opportunity management, Salescollaboration

Campaign management, Email marketing, Response tracking, Marketinganalytics, Marketing reporting, Online orms capabilities, Campaign ROI,Market segmentation

Case management, Workfow automation,Analytics, Reporting


2011 Quo tes, Pipe li ne management , S ales anal yt ics, Te rr itor ymanagement, Account management

Campaign management, Email marketing, Response tracking, Marketingreporting, Campaign tracking, Target customer/group

Case management, Customer activitymanagement, Activity scheduling

NetSuite CRM+ INP Lead management, Sales orecasting, Quotes, Territory

management

Campaign management, Email marketing, Response tracking, Marketing

analytics, Marketing reporting, Online orms capabilities, Lead assignment,Target customer/group

INP

Oracle CR M on Demand 19 Contact management, Lead management, Sales orecasting,Sales analytics, Account management, Opportunity management,Sales collaboration

Campaign management, Email marketing, Response tracking, Leadassignment

Warranty management, Servicemanagement, Call center/CTI integration

RightNow

Technologies

RightNow CX IN P Contact management, Sales analytics, Account management,Opportunity management

Email marketing, Response tracking, Campaign ROI, Campaign tracking,Outbound call management

Analytics, Reporting, Customer data access

Sage

Software

S ageC RM.com 7.0 S ales orecas ting, Quotes, Sales ana lyt ics, Territory mana gement,Account management

Campaign management, Email marketing, Campaign tracking, Outbound callmanagement

Case management, Service management,Analytics, Reporting, Customer data access

SalesBoom On Demand CRM

Enterprise Edition

8 Contact management, Lead management, Sales orecasting,

Quotes, Revenue orecasts, Account management, Commissionmanagement, Opportunity management

Campaign management, Email marketing, Event management, Response

tracking

Case management, Workfow automation,

Service management, Activity scheduling,Analytics, Reporting, Call center/CTIintegration

SalesForce SalesorceEnterprise Edition

I NP Cont act management, Lead mana gement, Lea d quali cation,Sales orecasting, Quotes, Sales analytics, Territory management,Account management, Opportunity management

Campaign management, Email marketing, Response tracking, Marketinganalytics, Marketing reporting, Online lead capture, Campaign tracking, Leadassignment

Case management, Workfow automation,Activity scheduling, Analytics, Call center/CTI integration



7/74Ziff Davis, Inc. 2012Comparison Guide | On-Premise Web Conerencing Comparison Guide | v01262012

Features

About Ziff Davis

Zi Davis, Inc. is a leading digital media company specializing in the technology market, reaching over 40 million highly engaged in-market buyers and infuencers every month. Zi Davis sites, which eature trusted and

comprehensive evaluations o the newest, hottest products, and the most advanced ad targeting platorm. Zi Davis B2B Focus, Inc. is a leading provider o online research to enterprise buyers and high-quality leads to IT vendors.

More inormation on Zi Davis can be ound at zidavis.com.

Vendor Product Current Version Sales Functions Marketing Functions Customer Service/Support Functions


INP Contact management , Lead m anag ement , Lead q ua li cat ion, S alesorecasting, Quotes, Pipeline management, Sales analytics, Accountmanagement, Opportunity management

Campaign management, Response tracking, Marketing analytics, Campaigntracking, Lead assignment, Target customer/group, Market segmentation

Case management, Customer activitymanagement, Analytics, Customer dataaccess

SugarCRM Sugar Enterprise/Ultimate

6 Lead management, Sales orecasting, Quotes, Accountmanagement, Opportunity management

Campaign management Case management, Workfow automation

Zoho Zoho CRM INP Contact management, Lead management, Sales orecasting,Quotes, Account management

Campaign design, Campaign management, Response tracking, Online leadcapture, Online orms capabilities, Campaign ROI, Lead assignment

Case management, Customer activitymanagement, Customer data access


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