crm second batch trg
DESCRIPTION
TRANSCRIPT
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CRM Officer Training 03th ~ 05th May’12Atul Auto Ltd.Shapar, Rajkot
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Conducted by :- Mr. C L Patel. Mr. Swapnil Kokude (Service Trainer) Mr. Yogesh Ranjan (AGM Marketing) Mr. Prasant Parashar (Warranty)
Sr no
Name of participant Dealership name Place Designation Feed back from
participant
1 Shweta Thakur Regional Office Ranchi CRM Excellent
2 Saurabh Kumar Singh
Regional Office Delhi & NCR
CRM Excellent
3 Vinay Morabad Regional Office Bangalore
CRM Excellent
4 Brijesh Denganda
HO Rajkot CRM Excellent
5 Sanjeev Kumar P
Regional Office Cochi CRM Excellent
6 Chhabil Parmar Regional Office Ahmedabad
CRM Excellent
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Objective :
To bring insight & deeper understanding of AAL Service Vision & Mission,
CRM officer’s functions & core responsibilities
To enhance knowledge on our product & dealership after sales functions
To build capability for developing CRM functions at dealership level
AALCRM
CRMCRM
CRM
CRM
End customers & dealer CRM
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Well - Come & Objective of the program
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Explaining Purpose of CRM
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Company Profile
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Manufacturing Facility At AAL
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How to Get Perfection
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Understanding Vehicles Features
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Video Clip of How Engine Runs
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What is the Four Stroke Engine
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Role & Responsibilities of CRM
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CRM Officer Functions
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Understanding Important Of Annexures
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How to talk with customer & rating them ?
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Understanding Our Customer Profile
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Types of Customers
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Participants Concentration
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Service Vision & Mission
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Explaining Warranty Policy & Procedure
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How to fill warranty claim form
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Important of Enquiry and Retail
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Group Photo At AAL - Rajkot
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Dealership Visit At Somnath Auto Agency, Rajkot
Explaining AAL Product Sales and Finance Process
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Dealership Visit At Somnath Auto Agency, Rajkot
Understanding Spare Part Business
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Dealership Visit At Somnath Auto Agency, Rajkot
Understanding WRC form and Express Bay Check List
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Dealership Visit At Somnath Auto Agency, Rajkot
Understanding AAL Special Product “CHAKKADA”
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Dealership Visit At Somnath Auto Agency, Rajkot
Discussion On Dealer Workshop Process
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Group Photo At Dealership
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Enjoyed Delicious Dinner At Sarovar Hotel
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Thank You !