crm 2011 launch
DESCRIPTION
This is a slide deck we used for our Microsoft CRM 2011 Launch Event.TRANSCRIPT
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Rose Business SolutionsCRM 2011 Launch
Ken Farmer
Steve Chapman
11512 El Camino Real, Suite 310 – San Diego, CA 92130
(858) 794-9401 – www.rosebizinc.com
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CRM 2011 Launch
• See live CRM 2011 demonstrations with opportunities to ask
questions
• See the newest enhancements in action
• Learn what’s available in the CRM Marketplace
• Learn about extending CRM functionality in your organization
• Discuss the merits of on-premise versus online deployments
• Learn about connecting CRM to GP
• Discuss CRM alternatives
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•Sales
•Productivity
•Customer
•Care
•Marketing
Effectiveness
•Extended
CRM
Applications
•Relationships • Interactions • Process • Insights
•xRM Framework
•PC •Browser •Phone
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•FAMILIAR
•Natural &
•Personal
•CONNECTED
•Collaborative &
•Integrated
•INTELLIGENT
•Insightful &
•Actionable
Microsoft Dynamics CRM 2011The Power of Productivity
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•FAMILIAR •CONNECTED•INTELLIGENT
•Office Fluent UI Experience
•Next-gen Outlook Client
•Role-Tailored Forms &
Views
•Advanced Personalization
• Field Level Security
• ProductivityEnhancements
• Excel Enhancements
Familiar: Natural and Personal
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Office Fluent UI
• CRM Ribbon
• Visual page flow
• Adaptive by task
• One-click to customize
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Next-Generation Outlook Experience
• Multi-app Client
• Richer Outlook
experience
• Preview panes
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Role Tailored Forms and Views
• Role-based forms
• Multiple Forms per entity
• Web and Mobile
• Drag n’ Drop
customization
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Advanced Personalization
• Personal views
• Pin favorite records/views
• Most-Recently Used lists
• Navigation preferences
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Field Level Security
• Full field level security
• Profiles and rules
• Read/write/create
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Excel Enhancements
• Real-time export to Excel
• Add or edit data from
Excel
• PowerPivot support
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CRM 2011 Launch
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•FAMILIAR •CONNECTED•INTELLIGENT
• Real-Time Dashboards
• Guided Processes
• Inline Visualization
• Goal Management
• Conditional Formatting
• Enhanced Queues
• Pervasive Auditing
Intelligent: Insightful and Actionable
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Real-Time Dashboards
• Real-time presentation
• Personal dashboards
• Drag ‘n Drop creation
• Extensible through Web
Resources
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Guided Processes
• Process Dialogs
• .NET4 Workflow Engine
• Adaptive processes
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Inline Visualization
• Ad-hoc analysis
• Data drill-down
• End-user creation
• .NET 4 Chart Controls
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Goal Management
• Business goal tracking
• User and team goals
• Monetary and activity
analysis
• Hierarchical with roll-up
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Conditional Formatting
• Native Outlook presentation
• User-defined rules
• Personal formatting
• Simple configuration
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Pervasive Auditing
• System-wide auditing
• Record or field level
• Pre-configured audit rules
• Comprehensive audit
history
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CRM 2011 Launch
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Connected: Collaborative and Integrated
•FAMILIAR •CONNECTED•INTELLIGENT
• Business Connections
• Contextual SharePoint
• Team Management
• Declarative Design
• Solutions Management
• Dynamics Marketplace
• Developer Tools
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Connection Roles
• Business relationships
• Social connections
• Influence tracking
• Process integration
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Contextual SharePoint
• Contextual documents
• Custom content types
• Check-in/check-out
• Process collaboration
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Team Management
• Team ownership of records
• Team security roles
• Team roll-up reporting
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Declarative Design
• One click to customize
• Drag-and-Drop UI
• Navigation Editor
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Dynamics Marketplace
• Solutions management
• In-app experience
• CfMD certification
• Click & Try experience
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Developer Tools
• WCF and .NET 4.0
• Web Resources
• .NET data types
• Open Data Protocol
(OData)
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CRM 2011 Launch
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•FAMILIAR •CONNECTED•INTELLIGENT
•Office Fluent UI Experience
•Next-gen Outlook Client
•Role-Tailored Forms &
Views
•Advanced Personalization
• Field Level Security
• ProductivityEnhancements
• Excel Enhancements
• Real-Time Dashboards
• Guided Processes
• Inline Visualization
• Goal Management
• Conditional Formatting
• Enhanced Queues
• Pervasive Auditing
• Connection Roles
• Contextual SharePoint
• Solutions
• Dynamics Marketplace
• Declarative Design
• Team Management
• Developer Tools
Microsoft Dynamics CRM 2011
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And Many More . . .•Business Process Management
• Business org. modeling
• Tree based designer
• Hyperlink support in prompts
• Static & dynamic response types for prompts
• Custom workflow activity
• Import/export process definition
• AppFabric integration
• Interactive workflow
•Content Management
• Track changes
• Version control
• Automatic folder creation
• Secure file sharing
• Quick preview
• Simultaneous editing
• Single sign-in
• Text search with documents
•User Experience
• Native Outlook search experience
• Column filters
• eMail template support
• Outlook Social Connector
• Record counts
• Re-occurring meetings
• Meetings bi-directional synch
• Context menus
• Accessibility compliance
• Voice recognition tools support
• Outlook follow-up/reminders
• Outlook categories on CRM records
• Data cleansing enhancements
• Data mapping
•Personalization
• Multiple application use/switching
• Intelligent choice controls
• Dynamic forms
• Navigation shortcuts
• Flexible filtering and search
• View selection persistence
• Personalized synch folders
• Personalized reading pane
•Customer Care
• Custom activities
• Customer care dashboard
• Case modeling
• KB article customization
• Workload management
• Flexible queues
• Business/contact center goals
• System-wide auditing
•Sales
• Quota management
• Team selling capabilities
• Connections
• Custom currency
• Sales dashboard
• Write-in products
• Negative price support
•Marketing
• Marketing dashboard
• Dynamic Marketing Lists
• Bulk update
• Rich CRM eMails
• Improved Data Import Wizard
•Customization and Extensibility
• Forms designer
• System views
• Visualization Designer
• Customizable dashboards
• “Any to Any” relationships
• Multi-factor authentication
• Interactive override for Field Level Security
• Global Jscript libraries
• HIPAA certifiable
•Management and Administration
• Multi-nation setup
• Claims based set-up configuration
• Server admin automation
• Organization management automation
• Simple Internet-facing deployment
• MUI upgrades
• Org. update/upgrade
• Tenant by tenant upgrade migration
• Server farm updates
• Deployment Web-Services
•Integration
• Azure Service Bus integration
• Firewall tunneling
• Bulk data load
•Solution Management
• Solutions hosting
• Solution lifecycle management
• Managed properties
• Community rankings
• Listings details and management
• Search and navigation
•Over 500
enhancements
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Microsoft Dynamics CRM Momentum
Over 1,400,000 users in more
than 80 countries with 40+
languages. Fastest CRM vendor
to reach 1 million users.
Over 23,000 customers from
small to enterprise
Over 1,200 software and services
partners with new Dynamics CRM
competency
Over 100 service providers
hosting Dynamics CRM solutions
Regional datacenters in
the Americas, EMEA, and APAC
Multi-tenant architecture for
power of choice between cloud and
on-premises deployment
Developer symmetry between
our cloud and on-premises assets
for integration and extensibility
More value for less helps
customers make the most of their
investments
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Driving Leadership in CRM Worldwide
•Leader in Forrester
Wave ratings for
CRM Suites
(Large & Midsized)
•Leader in Forrester
Wave rating for CRM
Suites, Customer
Service
•Leader in the
Gartner Customer
Service MQ
•Leader in Gartner
Sales Force MQ
•* Access the full analyst
kit via Partner Source
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•Professional Services•Financial Services •Manufacturing
•Retail & Hospitality•Health &
Life Sciences
•Public
Sector•Travel &
Entertainment
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Microsoft Dynamics
CRM 2011 Online
Microsoft Dynamics
CRM 2011 On-Premise
Robust marketing, sales, and customer
service features Yes Yes
Clients Outlook, Web and Offline Outlook, Web and Offline
Integration with MS Office Yes Yes
Customizations Yes Yes
Storage limit 5 GB (expandable)
Limited by available
hardware
Uptime Service Level Agreement 99.90% ???
Offline synchronization with Outlook Yes Yes
Mobile device GUI support Yes Yes
Maximum amount of custom entities 200 Unlimited
Maximum amount of custom workflows 300 Unlimited
Login Windows LiveID Domain Login
Comparing CRM Online with
On Premise
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