critical systems management project steve lloyd san manager (31 st october 2005)
TRANSCRIPT
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Critical Systems Management Project
Steve Lloyd
SAN Manager(31st October 2005)
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Agenda
Project OverviewRoles and ResponsibilitiesProject Organisation and TimelineMajor DeliverablesQuestions
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Project Overview
Purpose of the ProjectProject ObjectivesOverall ScopeRisk AssessmentBudgetCommunication
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Purpose of the Project
The purpose of this Project is to increase the overall effectiveness of our current Systems/Network Management Tools and Practices, therefore improving IT Service Delivery to our customers.
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Objectives and Scope
The Project will cover the following areas:
1. System Management
2. System Monitoring
3. RMS Change Management
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Objectives - System Management
Configure current System Management Tools within INSRV
Document INSRV System Management processes and procedures
Evaluate future needs for onsite and remote access management of INSRV Critical Systems.
Assign responsibility for administering System Management.
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Scope - System Management
Onsite Access:
Keyboard Video Mouse over IP Power cycling of remote servers Web and client based management tools Secure physical console access Dell OpenManage ?
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Scope - System Management
Remote Access: Citrix Metaframe CISCO 3640 router Secure Shell Windows XP Remote Desktop Protocol Virtual Private Network Modem dial-up service
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System Management
Examples: Dell Remote Console (KVM over IP) SAN Monitoring Web Page Dell Remote Assistant Card Citrix Metaframe Document using Concept Maps
Network Applications>Departmental Software>INSRV>Concept Mapping
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Objectives - System Monitoring
Implement a monitoring system that will detect problems with any INSRV Critical Systems before they turn into costly downtime.
Improve availability and performance of our IT Infrastructure and gain in-depth visibility into systems/network problems.
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Objectives - System Monitoring
• Evaluate future needs for Monitoring of our Critical Systems.
• Assign responsibility for administering System Monitoring.
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Scope - System Monitoring
Install and configure a Simple Network Management Protocol management station.
Evaluate current monitoring tools, such as What’s Up, Sflow, etc…..
Statistical Analysis (MRTG, RRD)
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SNMP Network Management
An SNMP based network management system incorporates the following:
Management Station (OpenNMS) Management Information Base (MIB) An Agent on each client (servers, switches, etc)
SysName, SysDescr, SysLocation, SysContact
Network management protocol• SNMP - the protocol used between the management
station and the clients
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System Monitoring
LinuxClient
Apple Mac
Laptop
TCP/IP - 10 Mbps /100 Mbps /1Gbps
Windows 2000
Windows XP
Printer
Windows 2003Print Server
LinuxOpenNMS Server
Unix Application Server
NetWareData File Server
SysName, SysDescr, SysLocation, SysContact
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System Monitoring
Examples: NetWare MRTG graphs Blackboard and Voyager RRD graphs OpenNMS - SNMP Management Station What’s UP monitoring
Network Applications>Departmental Software>INFOS>Whats Up
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Change Management
Change Management is a process that ensures standardised methods and procedures are used for efficient and prompt handling of all changes, in order to minimise the impact of any related incidents upon service quality.
Not every change is an improvement,
but every improvement is a change!
© www.itilsurvival.com (reproduced with permission)
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ITIL Service Management
Service Level Management
FinancialManagement
for IT services
Capacity Management
IT Service
ContinuityManagement
IncidentManagement Problem Management
Change Management
Configuration Management
Release Management
ITInfrastructure
ITInfrastructure
security
Service Desk
Availability Management
© www.itilsurvival.com (reproduced with permission)
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The Service Support Set= Interconnection between the processes =
II II
WorkAround
Problem
Known Error
RFC
ChangeSOLUTION
Customer, Supplier,
etc.
C
M
D
B
D
S
L
D
H
S
Incident Management
ProblemManagement
Change Management
Configuration Management
ReleaseManagement
Incident Management
ProblemManagement
Change Management
Configuration Management
ReleaseManagement
© www.itilsurvival.com (reproduced with permission)
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Change ManagementThe Functionally Oriented Organisation
GOAL
GOAL
FEEDBACK
FEEDBACK
ACTIVITIES
ACTIVITIES
RESULT
RESULT
GOAL
GOAL
FEEDBACK
FEEDBACK
ACTIVITIES
ACTIVITIES
RESULT
RESULT
GOAL
GOAL
FEEDBACK
FEEDBACK
ACTIVITIES
ACTIVITIES
RESULT
RESULT
GOAL
GOAL
FEEDBACK
FEEDBACK
ACTIVITIES
ACTIVITIES
RESULT
RESULT
GOAL
GOAL
FEEDBACK
FEEDBACK
ACTIVITIES
ACTIVITIES
RESULT
RESULT
GOAL
GOAL
FEEDBACK
FEEDBACK
ACTIVITIES
ACTIVITIES
RESULT
RESULT
WebWeb AppsApps NetWare/UnixNetWare/Unix UISUIS
© www.itilsurvival.com (reproduced with permission)the lines decidethe lines decide
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The Process Driven Organisation
the processes decide
the processes decide
GOALGOAL
FEEDBACKFEEDBACK
ACTIVITIESACTIVITIES RESULTRESULT
WebWeb AppsApps NetWare/UnixNetWare/Unix UISUIS
© www.itilsurvival.com (reproduced with permission)
Change Management
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Objectives - RMS Change Management
Implementation of a Change Management system using the RMS Change Management software.
Delegation of system wide Change Management
This project does not attempt to implement a full Change Management System for all INSRV
infrastructure equipment.
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Scope - RMS Change Management
Full Change Management System for all SAN attached equipment.
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Cardiff University’s SAN
NetWare in the SAN
FileSrv1 FileSrv7
Cathays Campus LAN
FC Switch1
SAN Fibre Channel Network
Client PC
SecondaryPrimary Primary
SecondaryPrimary
Secondary
Tape Library 1
FC Switch2
Storage Processor 1 Storage Processor 2Enterprise RAID Storage Array 1
FC Switch3
Storage Processor 2Storage Processor 1Enterprise RAID Storage Array 2
FC Switch4
SecondaryPrimary
SecondaryPrimary
SecondaryPrimary
FileSrv8 FileSrv14
Client PC
Tape Library 2
Heath Campus LAN
Sites 3 miles apart
Mirrored Storage
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Cardiff University’s SAN
Solaris In the SAN
AppSrv1 AppSrv3
Cathays Campus LAN
FC Switch1
SAN Fibre Channel Network
Client PC
SecondaryPrimary Primary
SecondaryPrimary
Secondary
Tape Library 1
FC Switch2
Storage Processor 1 Storage Processor 2Enterprise RAID Storage Array 1
FC Switch3
Storage Processor 2Storage Processor 1Enterprise RAID Storage Array 2
FC Switch4
SecondaryPrimary
SecondaryPrimary
SecondaryPrimary
AppSrv4 AppSrv6
Client PC
Tape Library 2
Heath Campus LAN
Sites 3 miles apart
Mirrored Storage
AppSrv2 AppSrv5
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Scope - RMS Change Management
To produce a comprehensive Inventory of all INSRV Infrastructure equipment such as servers, LAN switches, etc..
Manage the installation of all new INSRV infrastructure equipment
Manage the change of location of any INSRV infrastructure equipment
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Risk Identification and Assessment
Risk Probability Impact Management
Staff availability 2 2 Ensure adequate notice and full support of Team Leaders.
Project scope may expand
1 2 Project scope to be actively managed
Section 4 of the University Project Framework on Risk Identification and Assessment.
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Budget
Project capital requirements: Small consumables budget for
hospitality and technical books. RMS Change Management training and
consultancy already paid for.Recurrent cost:
Project will identify possible future spends.
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Communication
Weekly Project Team MeetingsMonthly Project ReviewsINSRV Staff web site:http://www.cardiff.ac.uk/insrvstaff/projectandworking/csm/
Minutes of project meetings Project reports Issue log Project plan Risk assessment log
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Roles and Responsibilities
A Virtual project team has been put together for this Project.
Each virtual team member will be asked to commit two hours per week for the first three months, then one hour per week for the remaining three months. The Project Manager will be required to work two days per week for the duration of the project.
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Roles and Responsibilities
Tasks will be allocated to individuals for their INSRV Team. Following liaison with his/her Team Leader, these tasks should be delegated to the appropriate member of staff within their INSRV Team.
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Roles and ResponsibilitiesSteve Lloyd - Project LeaderHugh Beadie - Architecture, Research & DevelopmentCeri Davies - PlatformsMaurice Drane - Platforms Jonathon Edwards – OperationsChris Jones - Help DeskMike Jorgenson - NetworkDave Ball – Applications Noel Evans - Platforms (Windows )Toby Freeman – Directory Services & NetWareLucy Warburton - Administrator Hugh Gulliver - Security (Team Member to be confirmed)Dave Westcott - Workstation (Team Member to be confirmed
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Project Organisation and Timeline
Stage Duration Start
Planning 4 weeks 03/10/05
System Management 4 weeks 31/10/05
System Monitoring 4 weeks 28/11/05
Change Management 4 weeks 09/01/06
Phase one
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Project Organisation and Timeline
Stage Duration Start
Monitoring & Review of Phase One
6 weeks 06/02/06
Project Report 4 weeks 20/03/06
Project Review 2 weeks 17/04/06
Phase two
Project End – 1st May 2006
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Major Deliverables
Documentation of current System Management processes and procedures.
Implementation of a centrally managed Monitoring system for all INSRV Critical Systems.
Implementation of a Change Management system using the RMS Change Management software.
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Major Deliverables
Assign responsibility for administering System Management, Monitoring and Change Management
Report on future requirements and possible future projects.
The outcome of this project will be presented to the INSRV Board Members
and Senior Team Leaders.
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Questions ?