critical situation management, inc
DESCRIPTION
Critical Situation Management, Inc. Automating Response Processes with 4 command ™. 4 command ™ Event Management System. What is Knowledge Management?. Intelligent delivery of organizational knowledge Provides ready access to details as needed Requires only minimal program knowledge - PowerPoint PPT PresentationTRANSCRIPT
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Critical Situation Management, Inc.
Automating Response Processes
with 4command™
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4command™ Event Management System
INPUT
Knowledge BasesStorm EventNetwork EventBlackoutSubstation EventLoad SheddingGas EventSecurity EventMutual AssistanceInjury or Fatality
System IntegrationOMS SystemStorm Assessment ToolSecurity SystemsWeather DataLightning StrikesDisplays & Tasking
Database ConnectivityResource ListsNotification ListsSystem DrawingsProceduresChecklistsTemplates
4command™ Expert System
OUTPUT
Instant Response GuidanceIndividual activity assignmentTotal team coordinationCommon tactical platformCompletion trackingScenario-driven
Tracking & Documentation Incident logTime stamped actions Status trackingPost emergency analysisEvent reporting
Computer Based TrainingSimulated training exercisesSelf-directed learningFull documentationGap analysis & recording
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Cues Guide and Direct the Response
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Status Boards Track and Trigger Responses
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Checklists detail actions, access to resources,
progress & status
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Electronic resources available with a mouse
click
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White Boards for individuals, groups, entire
team
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Integration with other data systems
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Spreadsheets facilitate Knowledge Base
maintenance
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What is Knowledge Management?
Intelligent delivery of organizational knowledge
Provides ready access to details as needed
Requires only minimal program knowledge
Enables consistent “best practice” performance
Institutionalizes expert knowledge & experience
Implements “directed” response processes10
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Why Automate?
Multiple policies, plans, procedures, checklists
Access to resources: guides, templates, websites
Consistent approach, process, implementation
Ability to track response status and progress
Effective sharing of critical information
Complete documentation and learning
Personnel turnover, inexperience, training
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Configuration & Deployment
CSM consultants configure Knowledge Bases
Experienced utility managers guide project
Workshops evaluate & document processes
Utility personnel manage Knowledge Bases
Subscription provides maintenance / support
Lessons learned and upgrades incorporated
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Advanced Event Management capabilities for the 21st Century