criteria - motels
TRANSCRIPT
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8/13/2019 Criteria - Motels
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EAST AFRICAN COMMUNITY 2009 SCHEDULE 9 (a)
MOTELS CRITERIA1
EAST AFRICAN COMMUNITY
CRITERIA FOR CLASSIFICATION OF HOTELS AND RESTAURANTS
MOTELS
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
1.0 LOCATION1.1 Location The establishment should be
located along a highway, and itsaccess should be suitable for aMotel.
15
Same as for One Star, butshould be located for theconvenience of long distancetravellers.
20
Same as for Two Star t
20
1.2 Site andEnvironment It should be in harmony with thenatural and/or built-upenvironment and in conformitywith the building anddevelopment regulationsapplicable to the locality.
20
Same as for One Star
20
Same as for One Star, butshould blend in very well withthe natural and/or built upenvironment
30
Appropriate authorities inmember states should setaside the sites suitable forMotel building/development. EnvironmentalImpact Assessment studiesshould be undertaken
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EAST AFRICAN COMMUNITY 2009 SCHEDULE 9 (a)
MOTELS CRITERIA2
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
1.3 Motel Service Station The establishment shouldprovide basic facilities andassociated services, except where
one exists within a reasonabledistance
20
Same as for One Star but therange of facilities and servicesshould be good.
30
Same as for Two Star, but withhigher quality of facilities andservices..
40
This includes provision forgarage and fuel services.
2.0 BUILDING
2.1 Autonomy ofBuilding
There should be separate andindependent access for motelguests and for deliveries.
20
Same as for One Star
20
Same as for One Star.
20
2.2 Design andArchitectural
Features
In conformity with the BuildingCode and other existing building
regulations, modest in style andbeauty, and structurally sound.Should be in harmony with thephysical natural and culturalenvironment, and access to therooms should ideally be throughmotorable access ways.
20
Same as for One Star but withsome claim to beauty and
style.
30
Same as for Two Star butarchitectural features and
general construction of thebuilding and its finish shouldbe of high quality.
40
2.3 Capacity The motel should have at leastten (10) lettable accommodationunits.
10
Same as for One Star.
10
Same as for One Star.
10
2.4 Corridors,Staircases,Hallways and
Walkways
Should allow easy passage andbe well lit. Where applicable,side railings should be provided,with a gentle slope for staircases.Should be well maintained andprotected from the weather.
15
Same as for One Star but withgood finish and high qualitymaterials used..
20
Same as for One Star but withbetter finish and higher qualitymaterials used.
30
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EAST AFRICAN COMMUNITY 2009 SCHEDULE 9 (a)
MOTELS CRITERIA3
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
2.5 Site Signage andNotices
Proper and clear signs andnotices should be provideddirecting the traveler to different
services..
10
Same as for One Star
10
Same as for One Star
10
3.0 FRONT OFFICE
3.1 Reception Area An appropriate area suitablydesigned for receiving of guestsshould be available.
20
Same as One Star
20
Same as for One Star but aseparate concierge service areashould be provided
30
3.2 InformationServices
Appropriate and relevant guestinformation should be available,including:-
Tourism services providers; Emergency and fire exit
procedures etc. should beprovided.
Literature covering services,internal telephone directoryand menus should beprovided.
Special notice regarding thehotel lien should be displayed.
All information should be inEnglish/French, Kiswahili,
and at least one otherinternationally recognizablelanguage.
15
Same as One Star but thepresentation of theinformation and quality of
materials used should be doneprofessionally
20
Same as for Two Star.
20
3.3 Hours ofService
There should be a 24 hoursservice.
20
Same as for One Star
20
Same as for One Star
20
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MOTELS CRITERIA4
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
3.4 Paging Systems A simple functional pagingsystem should be available
10
Same as for One Star
10
Same as for One Star.
103.5 Safe Deposit
ServiceShould be available, in theproportion of at least one box forevery five rooms.
30
Same as for One Star
30
Individual safe deposit boxshould be provided in theguest rooms
40
3.6 Foreign ExchangeServices
Foreign exchange service shouldbe provided.
10
Same as for One Star
10
Same as for One Star
10
3.7 Languages Front office staff should be ableto communicate English/French
and Kiswahili.
10
Same as for One Star
10
Same as for One Star but thehead of department and some
staff should be able tocommunicate in one otherinternationally recognizedlanguage
20
3.8 CommunicationServices
Should be available and includeat least telephone and postalservices.
20
Same as for One Star
20
Same as for One Star butshould include internetservices.
30
4.0 LOBBY/LOUNGE/PUBLIC AREA(S)
4.1 Lobby/Lounge/Public Areas
Should be available, modestin design, functional and inline with applicableBuilding Code
10
Same as for One Star, butwith better design.
20
Same as for Two Star butexclusively designed for andused by guests.
30
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MOTELS CRITERIA5
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
4.2 Size ofLobby/Lounge
Should be proportionate tothe capacity of theestablishment.
10
Same as for One Star
10
Same as for One Star
10
4.3 Amenities andAccessories
The size and range of amenitiesand accessories should beproportionate to the size of themotel and the needs ofCustomers, including thedisabled.
30
Same as for One Star but ofbetter range and quality
40
Same as Two Star, but withgreater range and higherquality.
50
4.4 Dcor Should be simple, blending withthe natural, social and culturalenvironment, of good quality,functional and well maintained.
30
Same as for One Star, butshould bear a distinct themeand/or concept.
40
Same as for Two Star, but ofhigher quality, anddistinctively richer dcor.
50
4.5 Regulation ofTemperature
Adequate natural ventilation,and/or sufficient mechanical airconditioning should beprovided, so as to maintain atemperature range for the
comfort of the guests.
40
Same as for One Star.
40
Same as for One Star.
40
4.6 Floors, Walls and
Ceilings
Should be of good quality, clean
and well maintained.
20
Same as for One Star but all
materials and finish should beof better quality.
30
Same as for Two Star, but of
higher quality materials andfinish.
40
4.7 Lighting Should be adequate naturaland/or artificial
10
Same as for One Star but withbetter quality light fittings.
20
Same as for Two Star butlighting and fittings should betasteful to provide a pleasantambiance30
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MOTELS CRITERIA6
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
4.8 TelephoneFacilities
Depending ontelecommunication servicescoverage, public telephone
services should be available.
10
Same as for One Star.
10
Same as for One Star.
10
4.9 Information Relevant information should be
available for guests.
20
Same as for One Star
20
Same as for One Star
20
4.10 Refreshments Should be available and easilyaccessible for 24 hours a day
20
Same as for One Star.
20
Same as for One Star.
20
4.11 Minimum Size
ofPublic Rooms
Should be as per the Building
Code but in any case not lessthan an aggregate of sq. m. perguest bed.
30
Same as for One Star.
30
Same as for One Star but
minimum size should not beless than an aggregate of 1 sq.m. per guest bed.
40
5.0 RESTAURANTS5.1 Features and
FacilitiesAt least one food service outlet,well furnished, ventilated, lit andmaintained.
15
Same as for One Star butshould be of better quality.
20
Same as for Two Star, but witha section providing proper andadequate full service seatingfacilities.30
5.2 Furniture,Equipment and
Accessories
Should be functional,comfortable and appropriate,taking into account the needs ofchildren and disabled/handicapped persons.40
Same as for One Star butshould be of better quality.
50
Same as for Two Star but allshould be of higher quality.
60
5.3 Interior Dcor Should be modest with harmonyof colours.
20
Same as for One Star
20
Same as for One Star butaesthetically more pleasantand of superior qualitymaterials.30
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MOTELS CRITERIA7
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
5.4 Floors, Walls andCeilings
Should be structurally sound,and well maintained to supporthigh standards of cleanliness and
hygiene.
15
Same as One Star, but shouldbe of good quality materials.
20
Same as for Two Star but withhigh quality design,workmanship and finish.
30
5.5. Menu Priced menu and beverage list,
with a selection of local andinternational dishes, should beappropriately displayed.
10
Same as for One Star but with
better quality presentation andwider choice.
20
Same as for Two Star but with
higher quality cuisine andmore comprehensive beverageand wine list.
30
5.6 Lighting Should be adequate, naturaland/or artificial, with level ofartificial illumination
controllable.
20
Same as for One Star but lightfittings should be of betterquality.
30
Same as for Two Star butlighting and fittings should betasteful to provide a pleasant
ambiance.
40
5.7 Service Stations Should be well appointed andproportional to seating capacity
20
Same as for One Star.
20
Same as for One Star.
20
5.8 Regulation ofTemperature
Adequate natural and/ormechanical ventilation should beprovided.
20
Same as for One Star.
20
Same as for One Star.
20
6.0 BAR(S)6. 1 General
Features andFacilities
At least One bar should beconveniently located near thedining room and /or lounge, ormay be part of the restaurant.
20
Same as for One Star but withbetter quality materials.
25
Same as for Two Star but withbetter ambiance. Facilities toprepare non-stockedrefreshments should be
provided.
30
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MOTELS CRITERIA8
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
6.2. Floors, Walls,Ceilings andDecor
Woodwork and fittings shouldbe modestly decorated, of finefinish, functional and well
maintained.
10
Same as for One Star but withmore attractive decoration,tasteful finishes and designs.
20
Same as for Two Star but withvery high quality finishes.
30
6.3 Lighting Should be adequate, natural
and/or artificial, with level ofartificial illuminationcontrollable.
10
Same as for One Star but light
fittings should be of betterquality.
20
Same as for Two Star but
lighting and fittings should betasteful to provide a pleasantambiance.
30
6.4 Regulation ofTemperature
Where applicable, adequatenatural ventilation, and/orsufficient mechanical ventilation
should be provided
20
Same as for One Star
20
Same as for One Star but withquality fixtures and fittings
25
6.5 Furniture andEquipment
Should be adequate, modest,comfortable and of good quality.An ice-making machine ofadequate capacity and a doublebowl sink with bottle brush, hotand cold running water areessential.
20
Same as for One Star butshould be of high quality.
30
Same as for Two Star butshould be of higher quality,offering greater comfort.
40
6.6 Beverage
CoolingSystems
Adequate refrigeration /cooling
should be available and storageof wines should be doneprofessionally.
20
Same as for One Star
20
Same as for One Star but with
extensive and varied coolingsystems to meet demand ofvarious storage and coolingrequirements.30
6.7 Glassware Stocks should be adequate andappropriate for service ofdifferent drinks.10
Same as for One Star butshould be of high quality.
20
Same as for Two Star butshould be of higher qualityand design.30
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MOTELS CRITERIA9
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
6.8 Selection ofDrinks andSnacks
Adequate variety of local andinternational beverages, winesand snacks should be available.
10
Same as for One Star but withwide variety and choice
20
Same as for Two Star but witha wider selection of beverage,wines and snacks.
30
7.0 KITCHEN7.1 Size Area including food stores and
pantry should be in proportionto the capacity of theestablishment, but should not beless than half sq. m. per guestbed.
40
Same as for One Star.
40
Same as for One Star.
40
7.2. Relation to
Restaurant
Should be conveniently located
in relation to therestaurant/dining area, tofacilitate service efficiency.
10
Same as for One Star.
10
Same as for One Star, but with
added provision forenhancement of serviceefficiency.
20
7.3. Flow of FoodService
There should be provision forsafe conveyance of food betweenthe preparation area and therestaurant/dining area
30
Same as One Star
30
Same as for One Star.
30
7.4 Organizationof the Kitchen
There should be different andappropriate work-tops forcleaning, preparation of meats,vegetables, fish, poultry andpastries. Work should be carriedout in separate areas.
40
Same as One Star.
40
Same as for One Star buthighly organized anddepartmentalized.
50
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MOTELS CRITERIA10
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
7.5 EquipmentOf Kitchen
Work tops should be none rustyimpervious materials, andshould include an adequate
number of sinks, with hot andcold running water. Basicutensils, tools and cookingequipment should be provided.All should of good quality andbe kept in good and cleancondition.
30
Same as for One Star.
30
Same as for One Star, but eachsection should be providedwith appropriate tools.
40
7.6. Hand WashBasins
Adequate and separate handwash basins, with at least onelocated at the entrance, all
hygienically controlled, with hotand cold running water, and
soap dispensers should beprovided. Hygienic means ofhand drying should be provided.
20
Same as for One Star
20
Same as for One Star.
20
7.7. Ventilation Adequate and efficient naturaland/or mechanicalventilation/fume and hot airextraction should be provided.
40
Same as for One Star
40
Same as for One Star
40
7.8 Waste Collectionand Storage
There should be sufficientnumber of separate waste binspreferably for glass, organic andnon-organic material with tightfitting covers, protected from
weather and animals.
All bins should be linedwith appropriate wastebags.
Same as One Star Same as for One Star
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MOTELS CRITERIA11
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
Waste must be collected from thekitchen, on a regular basis.
30 30 307.9. Drainage All drains in and around the
kitchen should be covered andconnected to the drainage system
of the building. In areas wherethere is no sewage system, itshould be connected to thesoakage pit via grease trap. Allto be maintained in goodworking condition, at all times30
Same as for One Star
30
Same as for One Star
30
7.10 Floors, Walls andCeilings
Should be of impervious
materials, non-corrosive andnon-slip, conducive to easycleaning. All should be of goodworkmanship and finish.Excellent levels of hygiene
should be observed. Floorsshould have a slit slope towardsthe drainage point and the
junction between all vertical andhorizontal surfaces should becoved.
20
Same as for One Star but with
high quality materials andfinish.
30
Same as for Two Star but with
higher quality materials andfinish.
40
7.11 Food Storage Should be adequate, providingfor separation of perishables andnon-perishables, well ventilatedand maintained in hygieniccondition. Built in facilities for
refrigeration, shelving, palletsand cabinets should be available.
30
Same as for One Star
30
Same as for One Star butshould have separatecompartments for various foodstuffs.
40
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MOTELS CRITERIA12
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
7.12 Lighting Should be adequate, naturaland/or artificial, with level ofartificial illumination
controllable.
10
Same as for One Star but lightfittings should be of betterquality
15
Same as for Two Star butlighting fittings should betasteful to provide a pleasant
ambiance
20
8.0 GUEST ROOMS
8.1 Minimum Size Minimum size of bedroomsshould be 12 sq. m.
20
Minimum size to be 12 sq.m.
20
Minimum size to be 15 sq.m.
30
8.2. Regulation ofTemperature
Adequate natural ventilation,and/or sufficient mechanical airconditioning should be
provided, so as to maintain atemperature range for thecomfort of the guests.
40
Same as for One Star
40
Same as for One Star.
40
8.3 Fittings,Furniture,and Equipment
Every room should be fitted witha clean and comfortable bed ofnot less than 190 cms x 90 cms.Mattress should not be less than15 cms thick with two matchingpillows. Foam rubber or cotton
material of high quality isrecommended.
A wardrobe in each roomwith at least six hangers,two chairs, one table,bedside mat/rug should beprovided.
Waste paper baskets,
Same as for One Star but ofhigh quality.
Same as for Two Star but ofhigher quality and shouldinclude a Computer datapoint/hotspots.
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MOTELS CRITERIA13
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
luggage and shoe rackshould be provided.
All lamps should be shaded TV and telephone should be
available.
30 40 50
8.4 Furnishings andLinen
Soft furnishing and curtainsshould be at least of the ratio of a
window to curtain of 1:2 withlength of 5 cm. above the floor.
Should be well designed, inharmonized colour scheme.
Beddings should be of goodcotton or linen fabric. Every
bed should have appropriatesize of bed sheets, which canbe tucked in. All beds shouldhave under- blankets, Twobed sheets and top blanket orduvet with appropriatepillows.
Mosquito net covering theentire bed and long enough toreach the floor.
Appropriate curtains andupholstery should be of goodquality, finish and wellmaintained.
30
Same as for One Star butshould be of high quality.
40
Same as for Two Star but ofhigher quality.
50
8.5 Change of Linen Should be changed after everytwo nights of use or with everynew guest.
20
Same as for One Star
20
Same as for One Star
20
There should be a Par Stockof at least three pairs of sheetsfor each bed.
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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
8.6 Dcor Should be modest in quality,conforming to the social andcultural environment with
harmony of colours and wellmaintained.
30
Same as for One Star but ofsuperior quality.
40
Same as for Two Star.
40
8.7 Floors, Wallsand Ceilings
Should be of good finish andwell maintained. Carpets whereapplicable, should beprofessionally fitted, with a goodunder lay and should be clean atall the times. Doors andwindows should be of qualitymaterial
15
Same as for One Star but withhigh quality material used.
20
Same as for Two Star but withhigher quality material used.
30
8.8 Lighting There should be adequatenatural lighting where windowarea should not be of less than
20% of floor area. One lightfixture for each bed, in additionto the general illumination.Bedside switch and emergencylighting should be provided.
10
Same as for One Star but withbetter quality materials andfixtures.
20
Same as for One Star but withadditional light fixtures overthe dressing table mirror.
Portable or other light fixturessuitable for reading, writing,etc. should be provided.
30
8.9 Sound Proofing Well sound proofed rooms, for
the comfort and privacy ofguests.
30
Same for One Star
30
Same as for One Star.
30
8.10 Information inBedrooms
Literature covering services,internal telephone directory andTariffs, menus, emergency andfire exit procedures, etc., shouldbe provided.
Same as One Star but thepresentation of theinformation and quality ofmaterials used should be doneprofessionally
Same as for One Star.
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MOTELS CRITERIA15
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
Special notice regarding hotellien and liabilities should bewell displayed.
All information should beprovided in Kiswahili,English/French and at leastone other internationallyrecognizable language.
15 20 20
8.11 BedroomCommunicationSystems
A bell, light signal or telephoneshould be provided in everyroom for internal communication
10
Same as for One Star
10
Same as for One Star but inaddition, the following shouldbe provided:-
Internal telephone which canbe connected to external
network, through the hotelswitchboard, or direct dial.
Computer data points
20
8.12 RoomDesignation
Should be numbered, lettered orotherwise designated with clearsignage.
10
Same as for One Star but ingood quality fittings.
15
Same as for Two Star but ofbetter quality fittings.
20
8.13 Room Security The main door and windows
should be of good qualityweather resistant material andfitted with secure locks/lockingsystem, providing maximumprivacy and security should beinstalled.
15
Same as for One Star, but with
high quality fittings
20
Same as for One Star, but with
higher quality fittings
30
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8.14 Supplies inBedrooms
Approved and sealed bottleddrinking water should besupplied daily. Bedside rug for
each guest, Do Not Disturbsign, stationery, waste bin,appropriate insect repellent,laundry bags, air-fresheningsupplies and water glassesshould be provided.
20
Same as for One Star but allitems should be of goodquality.
30
Same as for Two Star. Inaddition, hot water bottle,extra pillows, duvet/ blanket,
tea/coffee tray, assorted tissuepaper and Shoe bags, shoeshining pads, sewing kits andbedroom slippers, should beprovided
40
9.0 GUEST BATHROOM9.1 Bathroom(s) Should be ensuite to each guest
room
30
Same as for One Star
30
Same as for One Star
30
9.2 Size Bathroom/WC of not less than3 sq. m.
10
Same as for One Star.
10
Same as for One Star, butshould be of not less than 5sq.m.
20
9.3 Fittings,EquipmentandAmenities
Should be modest, functionaland include a shower with amixer and splash guard hangingnaturally into the shower tray,
WC, toilet paper holder, handwash basin with hot and coldwater, a reasonably sized mirror,towel rail, clothes hook orhanger, grab rail and non-slipshower tray.
20
Same as for One Star but withhigh quality materials, fittings,workmanship and finish
30
Same as for Two Star butshould include an efficientmechanical air extractionsystem and a larger mirror,
with suitable lighting for bathroom use. Built-in bath tubsshould be at least 160 cm. long.
40
More grab rails and facilitiesfor disabled/ handicappedand senior citizens should beprovided.
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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
9.4 Floors, Walls andCeilings
Good impervious non-slipmaterials should be used. Thematerials used to cover the walls
should be at least up to a heightof 2.5 meters from the floor.
20
Same as for One Star, but withhigh quality material..
20
Same as for One Star, but withhigher quality material.
30
9.5 Towels andBathrobes
Should be adequate, of goodquality material in goodcondition, and changed daily.Bath mat of modest materialshould be provided
10
Same as for One Star but ofbigger size and better qualityincluding a face towel.
15
Same as for Two Star but ofhigher quality and shouldinclude a wide variety in size,including a bathrobe.
20
9.6 Lighting andVentilation
Should provide adequate
illumination suitable for differentbathroom uses. There should beeffective natural and artificialventilation
20
Same as for One Star but with
improved materials, fittings,workmanship and finish.
30
Same as for Two Star but of
better quality.
40
9.7 Shaver Outletsand Sockets
Shaver outlets should beprovided in every bathroom,indicating the voltage supply.Appropriate sockets should beprovided.
10
Same as for One Star butshould be of good quality.
15
Same as for Two Star, butshould be of superior quality.
20
9.8 Supplies in theBathroom
The following should besupplied in each bathroom:Sanitary bin, soap and toiletpaper, a water glass per guestand toiletry tray or basketprovided.
10
Same as for One Star
10
Same as for One Star but withaddition of sanitary bags,paper tissues and cotton pads.
20
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9.9 Sanitization Bins, WC, hand wash basins,bath tubs and shower traysshould be sanitized with
appropriate detergents andchemicals daily.
20
Same as for One Star.
20
Same as for One Star.
20
10.0 HYGIENE AND SANITATION
10.1 GuestCloakrooms
Good impervious non-slipmaterial should be used forfloors and walls. The materialsused to cover the wall should beup to a height of not less than 1metres from the floor.
Cloakrooms should beconveniently located to publicareas, properly ventilated andlit;
Gender privacy should beassured and clearly indicated;
All doors should be fitted withappropriate locks;
All toilets should be clean andfunctional;
The following should beprovided and maintained:-
- Soap dispenser with soap,- Disposable tissue, and/or
electric hand drier- A hand wash basin- Running hot and cold water.- Toilet paper- Sanitary bin with liner and
lid.- Mother and child facilities- Coat hangers/hooks
Facilities for the
Same as for One Star but withhigh quality materials, fittingsand finish
Same as for Two Star but withhigher quality materials,fittings and finish
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Disabled/handicapped;
Individual urinals withrunning water and drainage
should be available. Toilets should follow the
township buildings code
The entrance to the cloakroomsfrom adjacent rooms shouldhave air locks
15 20 30
10.2 Staff Changing/Wash Rooms
Should be sufficient in relation tothe number of staff, in line withthe Building Code and healthregulations. Should be clean and
well maintained at all times. Should be provided with
sufficient toilets, showers andindividual lockers.
Gender separation and privacyshould be observed;
Facilities for theDisabled/Handicapped shouldbe provided.
Amenities should be in keepingwith the standards of the
establishment
15
Same as for One Star but withhigh quality materials, fittingsand finish
20
Same as for Two Star but withhigher quality materials,fittings and finish
3010.3 Refuse Disposal Should meet the local health
standards and environmentalprotection regulations
20
Same as for One Star
20
Same as for One Star but withevidence for professionalhandlingSame as for One Star
30
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MOTELS CRITERIA20
SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
10.4 Sewerage Drainage must be connected tothe sewage disposal of the town,where applicable. Where there is
no sewage system it should beconnected to septic tank of anapproved size and soakage pit orany other approved sewagedisposal system, in line with theBuilding Code and health as wellas environmental protectionregulations.
30
Same as for One Star
30
Same as for One Star
30
10.5 Vermin Proofing The premises should befumigated regularly inaccordance with healthregulations and properly
protected against other vermin
20
Same as for One Star
20
Same as for One Star
20
10.6 Water supply There should be consistentsupply of safe water conformingto local and WHO standards.Water from private sourcesshould be regularly treated andappropriately certified bycompetent National Authority
20
Same as for One Star
20
Same as for One Star.
20
10.7 Water Storage There should be enough storagecapacity to last at least one day,
in case of supply breakdown.
20
The storage capacity should befor at least three days.
30
The storage capacity should befor at least five days
40
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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
11.0 SAFETY AND SECURITY
11.1 Fire Protection All material in theestablishment should be of
fire resistant or retardantmaterial. Adequate and
appropriate fire fightingequipment should be providedand well maintained, in excellentcondition at all times, inaccordance with local firefighting and prevention by-laws.
Fire alarms should be installed; All staff should be familiar
with available fire fightingequipment and their use;
Fire drill exercises should becarried out regularly;
Every establishment shouldhave an in-house core firefighting team;
Statutory fire safety noticesshould be prominentlydisplayed in guest room andpublic areas;
The hotel must be insuredagainst fire hazards.
20
Same as for One Star but firedetectors should be installed.
30
Same as for Three Star butwith smoke detectors and
sprinklers installed.
40
11.2 ElectricalSafety
All electrical installations shouldbe well maintained, inaccordance with applicableelectrical safety laws.
10
Same as for One Star but withhigh quality materials, fittingsand workmanship
15
Same as for Two Star but withhigher quality materials,fittings and workmanship
20
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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
11.3 Security Adequate arrangements,including a functional alarmsystem, as well as properly
trained and equipped personnelshould be in place.15
Same as for One Star
15
Same as for One Star butconnected to external rapidresponse system
20
11.4 EmergencyPower
There should be appropriate
alternative sources of power incase of failure of the main supply
30
Same as for One Star
30
Same as for One Star
30
11.5 First Aid Adequate Kits should beprovided, with some of the staffon duty trained in its applicationtechniques.
15
Same as for One Star but witha Clinical Officer on call.
20
Same as for One Star but witha Doctor on call.
30
12.0 SUNDRY SERVICES12.1 Luggage, Lost
and FoundRoom
There should be a room forstorage of luggage. All lost andfound property should beappropriately kept.
10
Same as for One Star
10
Same as for One Star
10
12.2 Shoe Shine Services should be available.
10
Same as for One Star
10
Same as for One Star
10
12.3 Room Service Room service available onrequest.
10
Same as for One Star but
should be available for 18hours
15
Same as for One Star but
should be available for 24hours
20
12.4 Laundry andDry CleaningServices
Washing and ironing servicesprovided, with proper storagefacilities for Hotel Linen andguest clothes10
Same as for One Star
10
Same as for One Star but drycleaning should be arranged ifnot available.
20
There should be a Par stock ofat least Three pairs of sheetsfor each bed.
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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
13.0 HUMAN RESOURCE
13.1 HumanResource
Policy
There should be a documentedHuman Resource Management
Policy specifying:-Terms and conditions of service;Schemes of service; Employeereward/incentive scheme(s); In-
house and External trainingprogrammes
25
Same as for One Star
25
Same as for One Star
25
13.2 Management General management of theestablishment should be under aqualified person, certified byappropriate national authorities.
35
Same as for One Star
35
Same as for One Star butshould be under thesupervision of a personsuitably trained andexperienced in hotelmanagement, assisted by oneor more persons with similartraining. Continuous training,including in-house
programmes should beavailable.
45
It is recommended that allheads of departments fromThree Star and above bemembers of national and/orinternational professionalbodies
13.3 DepartmentalHeads
Depending on the size andorganizational structure of theestablishment, there should be atleast one suitably qualified and
experienced person to assist inthe day to day operations. Forestablishments of 50 rooms andabove, an appropriately qualifiedperson should supervise each
department.
30
Same as for One Star
30
Same as for One Star but eachdepartment must be under thesupervision of a per son orpersons of appropriate
training from a recognizedinstitution and experienced, tomaintain very good service forguests, at all times.
40
It is recommended that allheads of departments fromThree Star and above bemembers of national and/or
international professionalbodies
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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
13.4 ProfessionalQualificationsof
Operative Staff
All operative staff shouldpossess professionalqualifications and appropriate
experienceto maintain satisfactory servicesfor guests, at all times.
At least 40% of the staff shouldpossess certified qualificationsfrom recognized institutions.
20
Same as for One Star but theproportion of professionallycertified staff should be at least
50%
35
Same as for One Star but theproportion of professionallycertified staff should be at least
70%
45
Appropriate on-job trainingprogrammes should beformulated and maintained.
13.5 Languages Persons with appropriatetraining and/or experience tomaintain good services forguests, at all times should staffthe hotel.
The Manager should have aworking knowledge of otherinternationally recognizedlanguages, in addition toEnglish/French and Kiswahili20
Same as for One Star
20
Same as for One Star but theManager, Assistant Managerand Guest Contact staff shouldhave working knowledge of atleast One of the widely
recognized internationallanguages in addition toEnglish/French and Kiswahili
30
13.6 Health Staff should be medicallyexamined regularly, in line withstatutory health regulations.
10
Same as for One Star.
10
Same as for One Star.
1013.7 Staff
UniformsDifferent uniforms for eachdepartment kept in good, cleancondition, in conformity withsafety requirements, and should
be provided. All staff shouldhave name tags indicatingdesignation.20
Same as for One Star
20
Same as for One Star.
20
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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
13.8 PersonalGrooming
All staff should be well groomed,clean in body and attire, at alltimes.
10
Same as for One Star.
10
Same as for One Star
10
13.9 Dining andRecreationalFacilities forStaff
A Dinning Room of adequatesize in relation to the number of
staff,, well ventilated, lit andfunctionally furnished, includingbasic recreational facilities; cleanand well maintained should beprovided.
20
Same as for One Star.
20
Same as for One Star.
20
14.0 GENERAL14.1 Audiovisual Soft background or piped music
should be available.
10
Same as for One Star.
10
Same as for One Star but witha multi channel TV
20
14..2 Courtesy ofChoice
Smoking and Non-Smokingzones should be identified andclearly indicated.
20
Same as for One Star
20
Same as for One Star
20
14.3 General Stores Should be adequate providingfor separation of different typesof merchandise/goods, wellventilated and maintained.
Proper shelving and cabinetsshould be available
20
Same as for One Star
20
Same as for One Star, butbetter organized, both in termsof goods segregation, layoutand management
30
14.4 Lifts/Elevators Guest lifts should be provided
for buildings of four or morestoreys, including ground floor,as per the Building Code.30
Same as for One Star.
30
Same as for One Star but with
service lift/passage providedfor all floors
40
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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
14.5 ParkingFacilities
Adequate and secure parkingfacility should be provided forguests. Disabled persons should
be catered for. The number ofparking spaces should beproportional to the size of themotel and in conformity withlocal/national building code.Covered parking will be anadded advantage.
10
Same as for One Star butparking space should beclearly marked and well lit.
15
Same as for Two Star but withan Attendant.
20
14.6 ShoppingFacilities
A boutique/shop stocking itemsconvenient for travelers shouldbe available.
10
Same as for One Star
10
Same as for One Star
10
14.7 EntertainmentandRecreation
Some form of entertainmentshould be provided.
10
Same as for One Star.
10
Same as for One Star
10
14.8 OutdoorAreas
Some landscaping should bedone and well maintained.
20
Same as for One Star, but withadequate landscaping.
25
Same as for Two Star but withsome degree of creativity
30
14.9 SwimmingPool
Where applicable, anddepending on the size of theestablishment, a swimming pool
of adequate size should beprovided and well maintained toensure safety of swimmers. Thepool should have as minimum:-
Treatment room and filtrationplant
Beds and mattressesSeparate changing rooms for
men and women should be
Same as for One Star but thedesign, facilities, amenities,and quality of materials,
structures, fixtures andequipment, should be of good.
Same as for Two Star butmaterials, structures, fixturesand equipment, should be of
high quality
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SECTION- ITEM ONE STAR TWO STAR THREE STAR REMARKS
provided.
A separate pool/area forchildren
Clear markings to indicatedepth at different pointsSuitably trained and equipped
attendants/Life Guards
10 20 25
14.10 MotelInsurance
Public liability insurance andother statutory insurance policiesshould cover motel.
20
Same as for One Star
20
Same as for One Star
20
END