crisis resilience case studies - ajginternational.com · case studies case study 1 ... during the...
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CASE STUDIES
CASE STUDY 1 - ACT OF TERRORISMWhat happened?
During the terrorist attacks in Westminster in 2017, a Gallagher client was working in the affected area. The individual gave first aid and support to victims of the attack during the incident. As a result of helping these victims, the client later suffered from Post-Traumatic Stress Disorder.
The outcome
Under the Gallagher Crisis Resilience solution, the client was able to access a 24/7 hot-line to experienced consultants who were able to offer immediate advice. The client then received professional support and counselling to aid their recovery.
CASE STUDY 2 - ASSAULTWhat happened?
During a business trip to London the Sales Director of a small consulting firm in Leeds was assaulted and suffered serious injuries. The scheduled business meeting was essential in order to complete a business critical contract, and any further delays would significantly impact the organisation’s cash flow. As a result, it was vital that the Managing Director attended the meeting.
The outcome
In this scenario, Gallagher Crisis Resilience Solution cover could be triggered to provide the MD with an emergency expense fund to enable him to book a flight that evening to London so that he would be able to attend the meeting. This in turn enabled him to sign the contract on time with no impact on the business’ cash flow.
CRISIS RESILIENCE
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CRISIS RESILIENCE
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CASE STUDY 3 - BLACKMAILWhat happened?
Whilst working as a Headmaster for an Academy School in Newcastle, a note was received threatening to reveal fictitious details to other senior staff unless the perpetrator was given a promotion. The nature of the threat was menacing and had the potential to cause severe reputational harm.
The outcome
Gallagher crisis consultants provided security advice and expertise to the Headmaster, and by working closely with local law enforcement, helped to ensure the offender was identified and arrested before any harm was done.
CASE STUDY 4 - CYBER EXTORTIONWhat happened?
A small accountancy firm in Glasgow received an email informing them that their company’s network had been hacked and client’s information had been stolen. If they did not pay a £50,000 ransom then this information would be released onto the internet.
The outcome
The Gallagher Crisis Resilience Solution cover can provide cyber intelligence experts who can analyse the threatening email and search the dark web for any information. In this situation, key intelligence confirmed that a breach of the corporate data was obtained. Additionally, the information was provided to the local police to minimise potential of similar threats being issued to other local businesses.
CASE STUDY 5 - DISAPPEARENCEWhat happened?
The daughter of the owner of a medium-sized textiles business in Leeds was travelling on a gap year. Her family were unable to contact her for 24 hours and were growing increasingly concerned for her safety. The textile business had purchased the Gallagher Crisis Resilience Solution policy which also covers the owner’s spouse and immediate family members. The client called the 24/7 response number to explain the situation and seek advice.
The outcome
In response, the consultants were able to make enquires through local contacts and call around local hospitals in the area where the traveller was believed to have been, and to successfully locate the client’s daughter.
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CASE STUDY 6 - EXTORTIONWhat happened?
A local facilities management company in Cardiff won a new cleaning contract for a chain of local clubs and bars. Shortly after the contract award, they were contacted by an unknown individual who informed them that they would need to pay a £10,000 “management fee” which would help to ensure the contract went smoothly. If no payment was made they were threatened with arson and physical assault.
The outcome
The client called the local police who took the details and said they would look into the allegations, but they had no initial suspect or leads. By triggering the Gallagher Crisis Resilience Solution cover, the company’s management team could receive support and advice from specialist consultants who could liaise with the local police on the client’s behalf.
CASE STUDY 7 - PRODUCT TAMPERWhat happened?
A Reading based manufacturer was a key supplier to a major global pet food company. They received a written threat that poison would be added to their product unless they ceased providing products to the pet food company which, it was claimed, was involved in animal experimentation.The incident had the potential to cause severe damage to both companies’ brands and their reputation.
The outcome
Gallagher crisis consultants liaised with both parties, guiding them on how to manage the crisis, especially in respect of social media and maintaining the highest industry standards. With our Crisis Resilience Solution cover the issue was resolved efficiently and in a professional manner, helping to reinforce relationships in situations where multiple parties are impacted.
CASE STUDY 8 - THREATWhat happened?
Following an unprovoked argument at a school in Birmingham, a gang of students threatened to seriously hurt the daughter of a local businessman.
The outcome
Gallagher security consultants were contacted by the local businessman to provide expertise on how to deal with the situation. Actions were taken to reduce the threat to the girl through close liaison with school officials and the law enforcement managed the incident up to the point when the threats ceased. If required, post-traumatic stress counselling could also be provided to the daughter as immediate family members are covered under the Gallagher Resilience Solution policy.
CRISIS RESILIENCE
OUR APPROACH We take a four step approach to help businesses anticipate, prevent, respond and recover to potential crises:
Anticipate - we calculate the likelihood of an attack or crisis through vulnerability analysis, threat and risk monitoring.
Prevent - use risk management & mitigation techniques to prevent being caught up in a crisis where possible eg. security policies and procedures, safe travel programme and executive resilience.
Respond - we help you and your people to respond effectively to any security crisis through training and awareness, co-ordinated crisis management planning and comprehensive insurance placement.
Recover - we help your business get back on track faster with business continuity management and support from our specialist claims and investigations teams.
ABOUT GALLAGHERFounded in 1927, Gallagher is the brand name of Arthur J. Gallagher & Co. (NYSE: AJG) — the global insurance broker, risk management services and consulting firm headquartered in Rolling Meadows, Illinois. Gallagher is one of the world’s largest insurance brokerage and risk management companies, which employs more than 26,000 people worldwide. We benefit from significant international reach and a global network that can offer client service capabilities in more than 150 countries.
CONDITIONS AND LIMITATIONSThis information is not intended to constitute any form of opinion or specific guidance and recipients should not infer any opinion or specific guidance from its content. Recipients should not rely exclusively on the information contained in the bulletin and should make decisions based on a full consideration of all available information. We make no warranties, express or implied, as to the accuracy, reliability or correctness of the information provided. We and our officers, employees or agents shall not be responsible for any loss whatsoever arising from the recipient’s reliance upon any information we provide and exclude liability for the statistical content to fullest extent permitted by law.
Arthur J. Gallagher (UK) Limited is authorised and regulated by the Financial Conduct Authority. Registered Office: The Walbrook Building, 25 Walbrook, London, EC4N 8AW. Registered in England and Wales. Company Number: 1193013. FP800-2017 Exp. 26.09.2018A
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If you would like more information, please contact:
JUSTIN PRIESTLEY GMExecutive Director
+44 (0)20 3425 3427
PAUL BASSETT MCManaging Director
+44 (0)20 3425 3417
STEVE DALCHOWExecutive Director
+44 (0)20 3425 3020
For more case studies and to find out more about our solution, visit www.crisis-resilience.ajginternational.com
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