Human Resource Management Presentation

ON

Credit Manager (Job Profile)

Presented by:

Rahul Tanwar, Nikhil Nagpal, Vikash Mehta

24-025, 24-019, 24-181

Overview

Position Description – Credit Manager

Reports to – Treasurer or Chief Financial Officer

Basic Function – The credit manager position is accountable for the entire credit granting process,

including

consistent application of a credit policy,

periodic credit reviews of existing customers,

and the assessment of the creditworthiness of

potential customers,

with the goal of optimizing the mix of company sales

and bad debt losses.

Principle Accountabilities Toward Management

Maintain a department organizational structure sufficient to meet all goals and objectives

Properly motivate the credit and collections staff

Measure department performance with

appropriate metrics

Provide for ongoing training of the credit staff

Manage relations with collection agencies

Manage relations with credit reporting agencies

Manage relations with credit insurance providers

Manage relations with the sales department

Monitor the credit granting and updating process

Accept or reject the staff's credit recommendations

Key Credit operations

Maintain the corporate credit policy

Recommend changes in the credit policy to senior

management

Create a credit scoring model

Manage customer credit files

Personally investigate the largest customer credit

applications

Personally visit the largest customers to establish relations

Monitor periodic credit reviews

Monitor deductions being taken by customers

Manage the application of late fees

Manage the corporate financing program

Job Specifications

Desired Qualifications :

0-5 years of credit experience.

Bachelor's degree in business and experience with credit

scoring systems preferred.

Have a thorough knowledge of credit-related laws.

Be willing to periodically travel to customer sites.

Have considerable experience with customer negotiations.

Working conditions :

Works in a fast-paced office environment.

Expected to travel to customer locations on short notice to

conduct negotiations.

Occasional overtime may be necessary.

Supervises - Credit analyst staff

Standard Performance

Parameter .

Qualitative

Customer Relation

Report preparation

Competitors Knowledge

Marketing Intelligence

Ethical & Moral behaviour

Quantitative

TIME

Collection Effective Index (CEI)

Days Sales Outstanding (DSO)

COST Bad Debt

Operating cost per transaction

Cost of collections

INCOME Revenue

Market Share

Required Key Skills

Analytical

Good Communication

Consistency

Proactive

Negotiation

Knowledge about Credit Laws

Positive Attitude.

Thank You