credibility and influence - adtech london 2011 - jodee rich
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Credibility and Influence Jodee Rich CEO | PeopleBrowsr
Jodee RichCEO PeopleBrowsr
Credibility and Influence:Marketing to the NextGen of Social Networkers
AdTech London 2011
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Social Media Strategy
LISTEN ENGAGE INFLUENCE
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Social Media Strategy
10,000 posts/second
1% Gold 100% Real
Cross disciplines PR, Marcom, Sales Customer Service
Monitoring in real time, no time for approval
Influencers
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Over the next 24 months…
The Social Graph will be replaced by the..
Interest Graph – Influencers and Authorities
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Swinging through the trees…
BIG PICTURE
Human Socialization
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Emerging from the jungle with Language…
BIG PICTURE
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Thousands of years later we wrote it down…
BIG PICTURE
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PCs, the internet, mobile phones, GPS have come together to enable a vast distributed data network of collective memory
BIG PICTURE
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A collective stream of intelligence…
BIG PICTURE
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Little BrotherConnected Little Brothers will be a higher intelligence than Big Brother
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An Inverted Orwellian Revolution
Little Brother has access tovast amounts of data
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Human Connectedness
Viral Streams will add light fiber power to the Collective Intelligence
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Social Vectors
SENTIMENT BREAKING TRENDS
CONNECTEDNESS
PERSONA
RELEVANCE
TRUST
INFLUENCE
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Evolution of Influence
2009 number of Followers
2010 Followers and Engagement (RTs, @Replies)
2011 most number of Friends talking about the topic
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Cartoon Deck – Viral Influence
http://bit.ly/hFltVp
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Cartoon Deck – Viral Influence
http://slidesha.re/dXiPEa
34,343 views in 2 days
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SOCIAL VECTORS
Find Community Champions
Architect | Blogger | Cat Lover | Celebrities | CEO | Coffee Lovers | Comcast | Comedy | Cool Brands | Dancers | Dating | Doctor | Dog Lovers | Engineer | Extreme Sports | Finance | Food | Lawyer | Marketing | Mommy Bloggers | Musician | News | Photography | Politics | Religion | Reporter | Social Media | Sport | Travel | VIP | Wall St | Wine Lovers
People are 300% more likely to engage when properly targeted
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SOCIAL VECTORS
An Interest Graph is...A grouping of champions
A champion is...An influencer who has a wide audience of friends who are discussing a relevant topic
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Social TV Analytics will eventually replace Nielsen as the primary data used by Media Buyers….
Here’s Why…
CASE STUDIES
TV Analytics
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Objectives
Replace Nielsen rating system with Social Media Data
Identify TV Show preferences of the Social Audience
Implement traditional ratings with Social Data to achieve more accurate results
CASE STUDIES
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The Test Case
Filter Social mentions of 900 major TV Shows in the United States
Communities Composed of Social Media Users related by their Affinities
CASE STUDIES
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The Challenge
Refine millions of searches to identify content relevantto TV Shows
Create comprehensive filters to classify Communities based on demographic data
CASE STUDIES
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The Solution
Search beyond exact Show Titles
AKAs
Typos
Characters Names
Actors Names
TV Show Identification
House OR Gregory House OR GregoryHouse OR Doctor House OR DoctorHouse OR DrHouse OR Dr
House OR Doctor Cuddy OR DoctorCuddy OR DrCuddy OR Lisa Cuddy OR Hugh Laurie OR ….
CASE STUDIES
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The Solution
Filter out noise and irrelevant results
Contextual
Proximity
Exclusions
NOT the house OR my house OR your house OR *s house OR this house OR that house OR cleaning OR for sale OR buying OR sold OR bought OR dog house OR
our house OR full house OR fire OR leave OR party OR white OR …
TV Show Identification
CASE STUDIES
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The Solution
Identify demographics through
Declared Age
Marital Status
Profession
Followers of account
Communities
Under18 = (student OR freshman OR junior OR senior) AND (list of 18K high schools) OR in high
school OR I’m 6-17 years old OR I’m a teenager OR student of (high schools) OR studying for the ACTs
OR learning to drive OR I want a fake ID OR …
CASE STUDIES
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Data Size
Total number of TV Show mentions since January 2011
30 Million
CASE STUDIES
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TV Shows AnalyticsTV Show: 60 Minutes
CASE STUDIES
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TV Shows AnalyticsCommunities: Under 18
CASE STUDIES
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Vehicle Brands ReportCASE STUDIES
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Industry: Media Entertainment
Background: Creation of a Twitter report for studio executives/ impact of promo scheduling
Length of Engagement: 8 months
Goals:Evaluate the impact of traditional media on the social media sphere
PeopleBrowsr Solution: 180 days historical reporting with overlay of traditional ad schedule
CASE STUDIES
Ad MeasurementPerformance and Results:75,353
# of Tweets extracted for 180 days
12:30p & 7:00p Peak times of engagement
60/40 M/F demographic breakdown of tweets
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Industry: Magazine Publishing
Background: Newsweek was featured on the Twittered featured list and while they saw a tremendous increase in followers, they found that many were not engaged
Engagement: 6 weeks
Goals: Build @names, increase conversation
PeopleBrowsr Solution:
Extract all those interested in breaking news, competitive follows, and US news; Most Influential users selected for engagement
CASE STUDIES
Audience CampaignPerformance and Results:News, USMost often mentioned keywords
2000% Increase in CTR
8,374New followers
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Performance and Results:
50%Percentage of total registrations from Twitter
5,000# of new followers
36%# of CTR
Industry: Computer Software
Background: Large software company aiming to promote itself on social media channels
Engagement: 12 months
Goals: Maximize participation to online seminars and increase awareness
PeopleBrowsr Solution: Extract all users aligned with SAP target audience; most influential selected for engagement
CASE STUDIES
Champions Campaign
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387,162 vs 99,124
Total Tweets 2011 Total Tweets 2010
From last year, total volume of Tweets mentioning Super Bowl brands increased 271%.
Doritos had the highest number of mentions in 2010 and was the 3rd top mentioned brand this year, with an 89% increase in volume in 2011.
In 2011, most social activity of all ads was in the Auto industry, represented by Volkswagon, Chrysler and Chevrolet.
2011 Super Bowl YTDCASE STUDIES
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Influence and Outreach
Transparent Activity
Statement
Community Based
Group Kred
Kred
Outreach Meter
Fresh Content
Advisory Function
Detailed Analysis
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What is Kred?
Kred is measurable Influence
Kred offers separate metrics for Influence and Outreach.
Influence measures a user’s relative ability to inspire action from others like retweeting, replies or new follows.
Outreach measures generosity and rewards actions like interaction with others and willingness to spread the message.
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Kred Influence
Influence is the measure of what others do for you
It is reported to on a normalized 1,000 point scale.
Influence is measured by Retweets@repliesNew followsList followingFollow/following ratio
Influence is outbound – how you inspire others to take action.
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Kred Outreach
Outreach is the measure of generosity
Outreach points are based in levels and will increase infinitely as users interact and spread messages from others.
Outreach is measured by Retweets@repliesNew followsList following
Outreach represents how others inspire you to interact and engage.
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Swinging through the trees…Language evolved
Little Brother will carry the next level of Human Evolution – Influencers and Authorities independent of Institutions
Credibility and Influence Jodee Rich CEO | PeopleBrowsr
@WingDude
http://slidesha.re/PBAdTechUK