creating supply chain excellence through leadership joe walden, cfpim apics october 11, 2005
TRANSCRIPT
Creating Supply Chain Excellence Through
Leadership
Joe Walden, CFPIM
APICS
October 11, 2005
Leaders must never make the mistake of believing that they lead a company, department, or unit.What they lead are the individualsthat make up the enterprise.
Bottom Line Up Front
• You can achieve operational excellence through the effective use of leadership!
• The difference between good and great is leadership!
• It is all about the people! And getting them to do their best!!!
• You can create your own supply chain excellence!!
Agenda
• What is Leadership?
• Management vs. Leadership
• Qualities/Attributes of Leaders
• Historical perspective
• Operational/Supply Chain Leadership
• Thoughts and Applications
• Questions/Conclusions
Questions on Leadership
• Are leaders born or made?
• Can you learn leadership from a book?
• How do you get experience as a leader?
What Leadership is Not
• Arrogance
• Ego
• It is not about your Career
• It is not about telling people what to do – it is about inspiring them to do their best!
“Leadership must be demonstrated, not announced.”
- Fran Tarkenton
Is this Leadership?
“Two standing orders in this platoon: 1. Take care of your feet; 2. Try not to do anything stupid like getting yourself killed.”
LT Dan Taylor
Forrest Gump
Definitions
• Lead: To guide or direct in a course
• Leader: One that leads or guides; one who is in command of others
• Leadership: capacity or ability to lead
General George S. Patton, Jr.
“Leadership is the thing that wins battles. I have it but I’ll be damned if I can define it. It probably consists of what you want to do, and then doing it ….”
The Army’s Definition
Leadership is influencing people – by providing purpose, direction, and motivation – while operating to accomplish the mission and improving the organization.
Field Manual 22-100, Leadership
Is there a difference between management and leadership?
YES!!!!!
Management
“the act, manner, or practice of managing; handling, supervision, or control.”
Manager
“One who controls resources and expenditures.”
You lead people and you manage resources.
Attributes of a World Class Leader - LEADERSHIP®
• Loyalty/Respect• Ethics/Integrity/Honesty• Attitude• D4 - devotion, dedication, determination, discipline• Equality• Responsibility• Self Development• H2 - Humor and Humility• Interest in Employees• P2 - professional pride, passion
Loyalty
• Up and down the chain
• Cannot be bought as it was in the days of Sun Tzu and in the Napoleonic Wars
• Genuine and sincere
Respect
• Personally
• Professionally
• Top Down
• Bottom Up
“You have to give Respect in order to get Respect!
- Joe Torre
Ethics/Integrity
• There is no right way to do a wrong thing
• What is ethical behavior? If you have to ask it probably is not ethical
• If it does not feel right – it probably isn’t
Ethics/Integrity
The Man in the Glass – by Dale Winbrow
“You may fool the whole world down the pathway of lifeAnd get pats on the back as you pass,
But your final reward will be heartaches and tears,If you cheated the man in the glass.”
Ethics/Integrity
• Integrity cannot be compromised
• Mary Kay Cosmetics – “Always do what is right, honorable, and ethical.”
Ethics/Integrity
“Always tell the truth, and if that is not possible, tell the truth anyway.” Buck O’Neil
Attitude
• Your attitude sets the standard for the organization
• Sam Walton
• Enthusiasm
Devotion
• “there are no office hours for champions”
• To corporate family, to workers, to personal family, and to doing the right thing.
Dedication
• Dedication to doing what is right
• Dedication to taking care of your employees
• Dedication to accomplishing the mission
Determination
• Persistency
• Are you easily discouraged
• Achieving goals
Discipline
• Standards lead to habits, habits lead to discipline, and with discipline - All things are possible
• Handling the problem employee
Equality
• Do you have a favorite employee?
• Do you have a favorite division/section?
• Is there a perception that you play favorites?
Responsibility
• A leader accepts responsibility for his/her actions
• A leader accepts responsibility for the decisions of the boss
• A leader accepts responsibility for the actions of his/her employees but …… passes on the credit to them for the success of the mission
Self and Employee Development
• Individual – coaching, teaching, counseling and mentoring
• Group
• Self – this is one that is often overlooked
Humor
“Take your job seriously, butdo not take yourself so seriously thatYou cannot laugh at yourself.”
- Harvey MacKay
Interest in Employees
Mary Kay Cosmetics Leadership Rules:
#4 – Before doing something, ask yourself, “Will it impact Employee trust?”
Tell the employees what to do and turn them loose – let them prove their value.
Try to understand the other point of view
Covey – Seek first to understand and then be understood.
Professional Pride
• It is a leader’s responsibility to develop personal pride in himself/herself as well as in subordinates
• Are you willing to put your name on the product?
Professional Pride
“I have personally examined every detail of this garment to make sure it meets our high quality standards.Thank you for buying our product.Inspector: 29”
Passion
• For taking care of people
• For improving the company
• For your job
Can you teach leadership?
• Experiential Learning
• Situational Learning
• Pooh on Management -
YES !!!!
“Remember, Good judgement comes from experience and experience comes from poor judgement.”
How do you Develop World Class Leadership?
• General Patton – “No effective decision was ever made from the seat of a swivel chair.”
• You have to get out of the office and walk the process.
• Talk to the workers – what are their concerns?• Talk to the customers – what are their
concerns?• What are your suppliers’ concerns?
Historical Views on Getting Out of the Office
• Sun Tzu: get on the ground and see what the workers are doing; the destiny of the organization depends on the leadership
• “No effective decision was ever made from the seat of a swivel chair.” GSP, Jr.
• “A desk is a dangerous place from which to view the world.” John Le Carre
How do you Develop World Class Leadership?
• Leaders have to provide:
-- vision
-- strategy
-- direction
-- clearly understood missions
-- set goals – realistic and achievable
The Importance of Clearly Stated Missions/Visions
‘The Grand Duke said “one who is confused in purpose cannot respond to his enemy” Sun Tzu, The Art of War (III.23)
• To know the purpose – there must be a
clearly stated mission and vision.
Clearly Stated Mission???
“When you come to a fork in the road, take it.”
Example of A Clearly Understood Mission
• COL Rusling on General Grant: “He made certain his subordinates knew exactly what he wanted, and why and when he wanted it.”
Examples of Good Leadership
• Wal*Mart• Marcus and Blanks in developing and
leading Home Depot • Lieutenant General Matthew B.
Ridgeway in the Korean War – upon assuming command of the Eighth US Army, walked the ground personally to see what the morale of the soldiers was
Examples of Poor Leadership
Is there such a thing as poor/bad leadership?
Or Is it just a manager that does not have true
Leadership skills and therefore tries to apply management to an area where leadership is required?
What can happen when a manager takes over from a leader
March 8, 2003
March 16, 2003
September 2003
Manager toleader
Leader to manager
Examples of Poor Leadership
• Brigadier General in Operation Iraqi Freedom – “we will take a picture every morning, that way we will know who died the previous day because they will not be in the picture.”
• Enron – focus on greed not people• Home Depot – initially new CEO tried a one-
size fits all approach to leadership causing loss of market share and stock value
Achieving World Class Through Leadership• Lead by Example• Get out of the Office!• Talk to the workers – and LISTEN• Spend time doing the work to understand the conditions• Understand Your Supply Chain’s Processes• Ask questions – 5 whys• Solve problems• Walk the process often!• Provide guidance and get out of the way• Never ask your employees to do something you are not
willing to do yourself!
Leadership!
Leadership makes the difference between good supply chains and great supply chains!
Questions?
Questions?
conclusions
Conclusion
You can lead your supply chain to world class levels or you can simply be like the dead fish –
Remember – even a dead fish can swim down stream and give the illusion of progress
The choice is yours!
“I would rather attempt todo something great and fail, than attempt to do nothing at all.”
Robert Schuller
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